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    Shake Shack West Loop

    3.6 (158 reviews)
    Closed 10:00 am - 12:00 AM (Next day)
    Updated a few days ago

    Order Shake Shack West Loop Takeout or Delivery

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    SHAKE SHACK WEST LOOP ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Trendy
    Good for kids

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    Recommended Reviews - Shake Shack West Loop

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    No ketchup?
    Brady O.

    I went back to this location...an abundance of ketchup was there....you fixed the issue....You won back a loyal customer. Nice work.

    Smoky Classic BBQ Chicken and Fries
    Darshel A.

    Fast and friendly service from the employees. Great ambiance to chill and have a lunch with friends. I ordered through the app and unfortunately my fries tasted like they'd been sitting and should've been thrown out.

    Deamontria R.

    Pretty good burger! Service was quick & friendly. The interior was clean and updated. Would come back to this location to eat again.

    Bacon dbl cheeseburger (no BACON)
    Laverne A.

    Well I'm finally done with the West Loop location. As you can see from the pictures I placed 2 orders over the app. 1) black truffle single w/truffle fries 2) double bacon cheeseburger w/fries One order was perfect while the other was missing the bacon (photo attached) I checked the receipt and surely they got that right. This is my 4th time visiting West Loop location and each time something is not as ordered and I will not return. If I want Shack Shake I will go to the Oak Lawn location after church going forward. RESPONSE TO ELLIE: Thank you so much, but this is too many times having incorrect orders from your West Loop location. It is appalling that your associates cannot get an order right. Back in September I wrote a review Margo responded and refunded me what I spent. I don't want anything from you all except for you to take this as a coaching moment and round up your workers and retrain them and add a double check to every order. It's not fair that customers stop by for take out and get home which for me is 23 minutes away only to find the order is not as expected. It's ridiculous they cannot get it right.

    Chicken Shack- ShackBurger- Cheese Fries
    Jorge P.

    This was my first Shake Shack experience and I was very happy with how it went! Definitely lived up to the hype and I plan on coming back very soon. The price wasn't too crazy expensive either, especially when you compare it to the quality of food you're receiving. I just wish I tried the "Hot One's" menu...but I was too late! I appreciated this location and any place that "accidentally" gives extra fries is always going to get a 5/5 in my books, so thank you Shake Shack! Service was good and you can order your food on their kiosk/tablets so you don't even need to talk to anyone. Plenty of seats to eat their & chill vibes with TVs in the background. Thanks again and see you soon Shake Shack! Personal Review: 9.1/10

    BBQ fries
    Cassie E.

    I can't speak for the service or ambiance since we ordered takeout. However, the food was really good. I always like having my fries with BBQ sauce, so I love that they offer BBQ fries. They had a BBQ seasoning on them, which wasn't too overwhelming. I am a baby with spices, so I had milk with it but most people wouldn't think it's spicy. They also offer different BBQ sauces with their BBQ fries (Carolina BBQ or Shake BBQ sauce). I got the Shake BBQ sauce and my boyfriend got the Carolina BBQ sauce. I thought the Shake BBQ sauce was good. I didn't even try to Carolina one because I hate mustard. My boyfriend said the Carolina BBQ sauce was good, but nothing special about it and it tasted like most Carolina BBQ sauces. As for the burgers, I really liked mine. I am weird about condiments, so I only had pickles on it. They were thick pickle slices (not the cheap super tiny ones from McDonald's). My boyfriend got the Carolina BBQ Burger with Fried Pickles and he said that was really good.

    the entrance to the restaurant
    Faheem A.

    By far the worst Shake Shack I have ever been to. The staff is extremely rude. The wait time are extremely long and the place was empty. I got back to work after ordering and realized I was missing 2 burgers from my order. I came back and showed my receipt and the staff argued me that I was lying and had received everything. Just over all a horrible and experience. Not sure if I will ever be back. The place looked dirty and unkept as well.

    Dirty Greasy nasty chicken bites
    Summer M.

    I'm so frustrated and annoyed by this meal I could shed a tear. Literally been up since 7am moving across the state. I haven't eaten all day. Decided I would just quickly get some chicken bites and fries from shake shack and keep it moving as I've never had any issues with food quality in NYC/Jersey when I've eaten there. I'm going to assume they need to change their fryer oil because this entire meal was disgusting and inedible. The fries were very over cooked with a terrible aftertaste. The chicken bite were so greasy by the time I got the bottom was a layer of grease soaking up the bottom of the box. I couldn't even eat the rest of my meal, just threw it away. The dirty grease made everything taste disgusting. Now I'm lying in bed still hungry but also nauseous/sick from the food. I have no plans on coming to this location again. Truly a waste of $35, I'm so hurt.

    SmokeShack
    Jaclyn W.

    I ordered the smoke shack burger, it was actually very delicious. The meat was cooked perfectly, it was very cheesy and had a lot of bacon. I decided to order the double, and I thought it had a lot of flavor, and was huge. It cost almost $11, unfortunately does not come with fries but it was delicious. I would order it again. I was definitely full after eating it. My fiancé tried the spicy chicken sandwich, that was almost $8 and I did not feel it was worth it honestly. He said it had good flavor, but the sandwich itself was kind of small. Pickup is quick through the app. Restaurant was clean and taking covid serious.

    Shake Shack DOUBLE with Tiramisu shake
    Oscar S.

    Shake Shack HITS!!!! Took me a while to come in.But now that I started I've been coming in more and more regularly.Burgers and shakes are FIRE!!!! They DEFINITELY beat many of their competitors in the area.All except ONE!!! And I really cant say which one that is because this review isn't about them.Shake Shack gets it DONE,though.Service is always quick and friendly.They are ALWAYS BUSY!!!!! TOTALLY giving them the THUMBS UP!!!!

    Andy W.

    Good location right next to the train station. My first time having shake shack. I know where have I been. As a Californian I have to say it. I like In N Out better. Shake shack is like in between Five Guys and In N Out on the burger spectrum. Five Guys represents that heavy backyard grill burger that'll send you into a food coma. In N Out gives you that lighter, simple, classic, aromatic and fresh vibe that hits the spot. Food (7/10): Truffle burger - looks delicious. Lots of competing flavors. Surprisingly enough a bit too heavy on the truffle oil. The temperature is something I noticed that I usually don't for burgers. It was too... Room temp. The sub temp didn't bring out the flavors and burger off the grill feel. The bun was also much softer than I expected like Hawaiian bread. Personal preference but it was too pastry soft for me. Chicken bites - tastes "healthier" with the white meat. Very similar to the Bare chicken nuggets you can get at Costco. Obviously better cooked and prepared. Used the honey mustard sauce which was pretty standard. Fries with cheese - very standard looking but well done. Surprised and impressed me the most. The fries look very unassuming like cafeteria fries. They are a bit crispy on the outside. It's the cheese. The cheese is like a Kraft's Mac n cheese. Maybe have the option to add some spice to the cheese like Dave's Hot Chicken. Service/ambience (7.5/10): Pretty good for a fast food spot. Staff is friendly. Like the other burger chains the establishment and bathrooms are well kept. This specific location has pretty good interior design with the classic Chicago warehouse vibe with high ceilings and sunlight.

    Inside the store.  A lot of seating and super clean!

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    1 month ago

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    11 months ago

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    9 months ago

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    3 months ago

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    9 months ago

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    11 months ago

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    1 year ago

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    11 months ago

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    3 years ago

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    7 years ago

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    2 years ago

    Cheeseburger was terrific! Best I've had. Quick delivery. Order was complete. Loved the chocolate shake with a crispy fry side

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    7 years ago

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    6 years ago

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    3 years ago

    The staff was very helpful when their tablet order kiosk was malfunctioning. The mushroom burger does taste as good as it looks!!

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    3 years ago

    Love shake shack! The fries with cheese (on the side) are the best ever!! Ingredients are always so fresh, too.

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    Page 1 of 4

    Ask the Community - Shake Shack West Loop

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    Au Cheval

    Au Cheval

    4.4(9.5k reviews)
    0.2 miWest Loop, Near West Side
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    so glad we tried this place! we actually only waited about 15 mins to get seated at the bar on a…read morewednesday night around 7pm. we came here for my boyfriends birthday and we were so happy we chose to celebrate here. the two people that helped us was antonio and issa and they made the experience 10x better. they were very attentive and friendly and just easy to talk to. gave us good recommendations and good vibes. we both really liked our drinks and were happy with the spread the food came out. we got to eat the bone marrow first which also came with this really good sauce it was almost like a meat jam but was so good on the bread and then put some of the bone marrow on for the perfect bite. now the burger, you just have to try it because it really is that good. the sauce in it was so good and it just had a really good flavor. it was just an elevated burger. we got fries as well and we shared the burger so it we were really full after. the server brought out ice cream with a candle and some sort of chocolate sauce too which just made the overall experience. we were really happy with the service and food and it just made my bfs bday that much more special and memorable.

    No good vegan options :(…read more I got the green salad and added avocado (paid extra just for 30% of an avocado) and extra dressing. Overpriced salad for sure. Also the outdoor seating was horrible. No umbrellas so we were melting under the hot sun the whole time. My friends enjoyed the fries but said the burger lacked veggies.

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    The cooks were very attentive!

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    Little Bad Wolf - Bad Burger and a side of mac and cheese

    Little Bad Wolf

    4.4(2.6k reviews)
    6.8 miAndersonville, Edgewater
    $$

    There's just something about a burger that actually lives up to the hype--and Little Bad Wolf does…read moreexactly that. Stacked unapologetically high, this burger is everything you want and more: juicy, perfectly seared patties layered with melty cheese, crispy bacon, and those golden, crunchy fried onions that take it completely over the top. Every bite is rich, savory, and just messy enough to remind you you're eating something seriously good. The toasted bun somehow holds it all together (barely), soaking up every bit of flavor without getting lost in the chaos. And then... the shoestring fries. Thin, crispy, golden perfection--light but addictive, with that ideal crunch that makes it impossible to stop at just one (or ten). They're the kind of fries you keep reaching for without even realizing it, especially dipped in that creamy, tangy sauce on the side. And let's not forget the drinks--just as good as the food. Refreshing, perfectly balanced, and the kind you sip slow while taking it all in (but somehow they disappear way too fast). It's not just a burger--it's one of Chicago's most iconic bites for a reason. Bold, indulgent, and absolutely worth every single napkin you'll need after. The ambiance inside is GORGEOUS!

    My husband and I walked in on a Sunday evening for dinner and were able to be seated right away…read more The atmosphere is dark and moody, and it made sense once I realized it was the same owners as Gretel. Loved the 90s female R&B playlist they had going! Little Bad Wolf has been on my list FOR YEARS to try the burger! My husband got the burger with fried onions and I got some Bao because those also looked delicious and were a popular menu item. Honestly the 3 stars are only that high because of the service. Our server was friendly and attentive + the food came out hot and quick. Unfortunately, the food was pretty disappointing. The burger was swimming in a puddle of grease and just picking it up made your hands greasy + was dripping grease. The fries that came with it were floppy, soggy, and sad...but at least warm? I personally wouldn't order this again. The Bao were better, but small for the price and honestly were just okay? It was nice they gave you sauces you could add, but I found the Bao's to already have enough sauce so I didn't need them. Overall I left feeling confused and disappointed. I don't feel the need to come back here - Little Bad Will was a one and done experience for me.

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    Fresh flowers

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    NADC Burger - Beast Mode Fries

    NADC Burger

    3.6(118 reviews)
    0.5 miRiver West, West Loop, Near West Side, West Town

    I have heard good things about NADC and have been interested to try the burger. I thought there…read morewould be a lot of people so I was surprised that I walked in for lunch on Sunday and it wasn't busy, which was nice. My friend and I each ordered a burger and fries for ourselves. The NADC burger ($16) was decent, but it didn't blow my mind like people have raved about. I know it's not the original location which can play a part as well. What I really enjoyed and even finished my friend's were the fries. I love some good fries and these were top quality. You could taste the difference of the oil these fries were made in. They were nice and crispy and very good! I could keep eating them and would rather get the fries than the burger next time. I'd probably still get a burger since I need some meat and savory.

    I have gotten this to go a few times but this was my first time eating there! My bf and I sat at…read morethe bar and had the best time! They have a ton of cocktails and they are very cool! We were able to chat with the general manager a bit and hear NADC story, it made me love this spot even more! I got a passion fruit drink with boba this was great! As we were chatting they mentioned an eggnog drink! I love eggnog so this was for me, and it was perfect! Such cool cocktails here, I had no idea!! We split the burger which was phenomenal. Even better eating it in person! I learned this is a pressed patty and not a smash burger. This is my favorite burger in the city! Such a cool vibe in here, very fun music and decor. I'm obsessed!

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    NADC Burger
    NADC Burger - NADC Burger

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    Shake Shack West Loop - burgers - Updated May 2026

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