I usually avoid these chain restaurants, but my son is a fan and wanted a steak. So I obliged. We arrived a hair before the dinner rush. If you come any later, a spot within the business designated parking is hard to come by. Luckily, we did find parking. So, I recommend arriving before 5pm. They have a system of greeting diners which seems to control crowding and allows hosts to seat diners efficiently. When walking to our table, we can hear, see and feel the ambiance of a Texas steakhouse. I like that the menus are kept at the table. There is also a novelty of shelled peanuts in a bucket available at your choosing. Tabletop kiosk is also available. As I stated, we arrived on the cusp of dinner rush. So, the slight delay in initial service was understandable. From there our service was top tier and manned by the incomparable Ethan, our super hero server with Texas (by way of Arizona) hospitality. He was super attentive and made sure we had everything we needed and then some. His genuine kindness showed he really loves to connect. He was mindful of our dinner flow and kept up with all of our needs. So, we want to give Ethan a huge shout out for the excellent service and making our dinner experience at Texas Roadhouse a great one to return to and recommend. Our selections were perfectly prepared and delicious. I forgot to take photos of our crispy Caesar and House Salad w/honey lime dressing. Great meal for a Thursday early evening. read more

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Before I get into it. This is 21 years in the foodservice industry speaking. This was Absolutely terrible. I get it's a chain restaurant and some people may give them a pass. But in my opinion, if you're paying for a service. Then You should be getting that service. It was 4 pm on a Friday. (Today) it took 45 min to get our food. 4 steaks med rare, 1 well done and a kids steak bites. Then I get my plate 8oz med rare sirloin and shrimp. My shrimp was COLD to the touch. So much so the butter sauce they put on top wasn't melting. Sent back. Cut into my steak. Cooked right, however it must have been sitting on the pass for a while as it was just slightly over room temp. Told 3 people about it. Finally one offered to reheat it . To which I said no since I don't want it over cooked. Then she offered to re-fire it to which I also said no because it took 45 min the first time. Everyone was already half way done. I'm not waiting another 45 min for my remake. That's where it ended. No other options were given. I refused to eat it. In hopes that they would come back and say. Let's take it off the ticket since you're not eating it anyway. Never happened. Only time someone asked to try to make it right was literally after I paid. They tried giving me a gift card. I refused. I'm not going back. This was strike 3. Last 2 previous times it was terrible as well. Chain, private owned or franchise. If you're going out for a meal. You're paying for a service and you shouldn't settle for less just because it's a chain. Know your value. read more

Last night was the first night we've eaten at Texas Roadhouse in a few years. We used to eat there regularly but in 2021 everything went downhill and we never went back. I'm happy to say that what we used to experience pre-COVID is back. The food was excellent. My wife and I each had a small sirloin. Seriously, who can afford the ribeye these days? They were both tender, cooked perfectly, and seasoned well. The kids had burgers and there was a small issue with one of them, menace the four stars, but it was taken care of. Our service was great as well and that was honestly one of the things that kept us away for so long. Almost everything was as it had been and it's great to know they are back to their old standards. read more

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The food was great, honestly I am not sure where you can find this quality of a steak at this price. Sure its not Mortons or steak 44 but its a decent cut of meat, priced well. The rolls are the best. My only complaint is the wait time on Friday and Saturday nights can be over an hour and they dont take reservations. Also they need to clean their beer lines. The beer had an off taste to it, which happens when you have mold in the system or its not cleaned properly. read more

Got take out tonight from Texas by the house and it did not disappoint. Food was ready when it was supposed to be. Cashier at the to go window was helpful, friendly and quick. My food was great. Portions were just as good if I were to dine in the restaurant. The to go window was clean, organized and easy to access. I like to dine in here and now I know the to go option is Just as good! Definitely recommend! read more

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My family and I visited this location on Tuesday, December 30. We originally planned to dine at another restaurant, but it was closed, so we decided to try this one down the street instead. When we arrived, the restaurant was very busy, with a quoted wait time of 25-35 minutes. They have outdoor windows where you can add your name to the waitlist and receive a text when your table is ready. We received our text a little over 20 minutes later, but once we went inside, we were asked to wait off to the side with a group of people for an additional five minutes or more before being seated. This was a bit unusual, as most restaurants seat you right away once your table is ready. After being seated, we looked over the menu and noticed the $5 drink specials, so we ordered those first and later placed our food order. Unfortunately, our waiter did not check on us as often as we would have liked. We do understand that the restaurant was extremely busy, but we still expected a little more attentiveness. Our food took a very long time to arrive, and we noticed other tables around us receiving their meals even though they had ordered after we did. We mentioned this to the manager, who explained that they were very busy due to the holiday season. However, our waiter also told us that Tuesdays are usually not this busy, so it seemed they were not well-equipped to handle the unexpected rush. Our aunt ordered the catfish with fries, but she could not really enjoy it because the only hot sauce available was Tabasco, which was disappointing. We ordered the 9-piece grilled shrimp over rice with sides of green beans and corn. We also ordered several appetizers: boneless wings with barbecue sauce on the side, mozzarella sticks, and loaded potato wedges. The fish dinner and the appetizers were just okay, so we were a little disappointed with the overall taste. The grilled shrimp dinner was decent, and our drinks were fine, although our margaritas could have used a little more alcohol. Overall, our experience was just okay. You also do receive complementary warm rolls and cinnamon butter and also have peanuts. You could take home as well available at the table and I hope you can't sign up for their emails to receive special offers.. read more

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We visited Texas Roadhouse tonight with my wife and our three kids, expecting a normal family dinner. Instead, we left completely disgusted and honestly shocked by the behavior of the staff. During the meal, I took my 5-year-old son to the restroom. While we were there, a busboy walked from the urinal to the mirror with his pants unbuttoned, stood next to us while I was helping my son wash his hands, and proceeded to text on his phone. He never washed his hands before leaving. As a parent, that alone was incredibly disturbing. I brought this to the attention of a manager (a brunette woman with glasses), expecting concern or at least some urgency. Instead, I was met with complete indifference. She simply said she would "talk to him," with no apology or acknowledgment of how inappropriate and unsanitary the situation was. It only got worse from there. Later, the same employee and another staff member walked by our table loudly mocking the situation, joking about not washing hands. They spent the next 30 minutes staring at us, gossiping, and making us feel uncomfortable in what should have been a simple family dinner. I raised the issue again with the same manager and received the exact same dismissive response. At that point, it was clear that professionalism and basic accountability were not a priority. As we were leaving, I admittedly let my frustration get the better of me and said some things I shouldn't have--but being laughed at by staff after everything that happened only made the situation worse. The employee even accused me of "touching him" after I tapped his shoulder to address him, which felt like an attempt to deflect from his own behavior. To add to it, when I spoke with another front-of-house lead (who was actually professional), the manager approached again--not to address the situation--but to scold me for calling the employee a name, emphasizing that he was a minor. However, she showed no concern earlier when he was behaving in a completely inappropriate and unhygienic way. When I made it clear we would not be returning, her response was simply "okay." We spent around $100 on a meal that was completely overshadowed by immature, unprofessional, and frankly disgusting staff behavior. We will not be coming back. read more

I chose to celebrate my birthday with dinner at Texas Roadhouse but given that the closest one to me is ~always~ busy, we made a further drive to this location. My sister had called ahead so we didn't wait very long between arriving and getting sat. When we were sat, we were given two bread baskets (love that for us!) I had the house margarita with a salt rim and it was tasty and balanced. Sweet but just strong enough. I opted for a sirloin and it was fine (could've been a little softer and was on the drier side). Our server was really really busy but nonetheless she still managed to bring us plenty bread and meet our needs. When my brother in law asked if they could sing to me, she first checked in with me about what I was comfortable with and then she brought folks over. My dessert did come melted but all in all, I still had a good time and I enjoyed my meal. The servers and busboys here are very efficient! read more

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Giving one star only because the server was nice but they'd get zero stars if it weren't for that. The food was salty and the restaurant had gnats flying everywhere. You can see people at other tables swatting them away as well. We had to cover our drinks to keep them away. read more

Texas Roadhouse - Gnats - Steakhouses Near Me - Goodyear, Arizona

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I'm generally a fan of Texas Roadhouse. They have good service and consistently good food. And who doesn't love their tolls and honey butter? Our most recent visit to this Texas Roadhouse was disappointing and not at all like what I'd call a "normal " experience. My wife and I arrived; with our granddaughter, before my daughter and her husband. They sat us right away and we waited for our daughter and her husband. When they arrived, they ordered a couple of appetizers. We ordered drinks. So far so good. The drinks came and we ordered our food. Both my daughter and son-in-law had steaks. My wife and I had the single pork chop. I had a baked potato and asked for extra sour cream and no butter. We saw our waiter next when the food arrived. The manager asked about the service, but she should have seen that our drinks were empty.... Our daughter is expecting and asked for her petite filet be cooked medium. The manager asked them to cut into their steaks. Our daughter's was rare. Back it went for the first time. I did not get the extra sour cream I asked for and asked for it again. Our waiter returned with drinks. No sour cream. I asked for extra sour cream the third time. The manager brought back our daughter's steak. It was still rare. Back it went for the second time. Our server brought us the bill somehow not noticing that only three of us had food in front of us. We let him know that we were still waiting on the steak. This time when it came back, it was overcooked. Meanwhile our son-in-law's New York strip was very tough. It looked like he was sawing through it. The manager did comp our daughter's steak. However, the bills were wrong in two ways: 1. We'd asked to split the check evenly. They gave us separate bills. 2. Even with separate bills the appetizers should have been on the other bill. They weren't. We paid and left. If this had been our only experience with Texas Roadhouse we would not be back. read more

I ordered my mother's day dinner online. It was made to order and delicious. I, also, want to add how friendly the staff was.

I've never, while going to this location have had a bad experience! As a veteran, I love how they support us as well as other organizations around the community. Now for the food review! This time I did a to go order and the staff was so sweet. It was so hot out and they gave me water without asking. Ordering on the website was easy and my food was top tier. I get the same thing every time, and they nail it every time. They even threw in my bag of peanuts. Parking can sometimes be a hassle but that's the only wait I had to tackle. And thanks to the waiter that recommended the cream gravy for my mashed potatoes. (Cinnamon butter was included) read more

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Ordered bone in ribeye that was chewy and not worthe the price the only good taste were the rolls

This was our first time at this Texas Roadhouse location & we arrived about 4pm on a Monday (MLK Holiday) the place was packed. We were immediately greeted & seated within 5 minutes of our arrival. Our server Tina was friendly & knowledgeable offering suggestions, taking our drink orders & she even offered to get me a wet towel when I mentioned getting something icky on my hand from the drink menu (I opted to wash them in the restroom) As I mentioned it was busy so kinda loud with everyone talking but thankfully the music wasn't overly loud, unless the staff was dancing (which I read they do to allow the kitchen staff a chance to get caught up) We are BIG time Texas Roadhouse fans & normally creatures of habit when dining out, hubby has a severe dairy allergy so we keep our ordering to familiar foods. Hubby ordered the prime rib -medium rare with steak fries & apple sauce. Sadly his prime rib was not up to Texas Roadhouse standards it was cooked medium rare but the meat was chewy & lacking it normal tastiness. This was his first time ordering applesauce, it's standard canned/jarred sauce & nothing to write home about. (normally he gets the chili to dip his fries in but he wasn't feeling it today) Before you ask, No, we did not complain or mention the prime rib not being perfect, sometimes you have a bad day, it was busy & we were expected somewhere so time was an issue. When I ordered I decided to order something outside the box & try something different. I ordered off the early bird special ($13.99) & had the 6 oz sirloin- medium rare, mashed potatoes-plain & buttered corn, my meal was absolutely delicious. I know it sounds weird but the mashed potatoes without gravy or toppings was amazing a new favorite. Our drinks were good iced tea & Modelo. It was a good experience not great & will not hold it against the establishment. Thank you Tina for your excellent customer service. read more

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Always have dirty containers and random pieces of food mixed in that isn't what we ordered. This time it was a random piece of broccoli. We ordered on EASTER and they put this sticker on only one fries container and the container was filthy with what looked like dirt.. so weird read more

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Listen this isn't my kind of place but we had an enjoyable time While walking to the table the hostess asked if I've ever been here. I said no While we were eating for our food, the manager came over with a bag of peanuts with a free appetizer on our next visit stapled to the bag. Gave me a bit of info on the restaurant. I had the California Chicken plate with veggies and hubby ordered a big steak and fries (fries are so good) Hubby loved the steak, he loves the rolls. If you want a loud and fun environment. This is a fun spot. Service was very good as well read more

We went here last night for my mom's 79th birthday. I can't tell you what a great experience it was. The staff was wonderful. Everyone was very very nice. They sung to our mom made her feel special but most importantly to our family. The food was excellent every bit of it our drink drinks, our salads. Every thing we ordered was really, really great. We loved it. We will definitely go back read more

Absolutely love everything about this place. Monday through Thursday they have great specials where you can enjoy very very very good food and very good portions at a great price. Great ambience and it's always a great experience. read more

This place is always super great. Food comes out hot and super fresh, friendly staff, and always a good time. read more

Texas Roadhouse - Steakhouses Near Me - Goodyear, Arizona

Note: Watch out--your table might get cleared! I was enjoying my food when I saw someone's table get cleaned up while they had just stepped away. They came back, and bam--their table was completely cleared, and they were still in the middle of eating! I could tell she was really upset. Just wanted to give everyone a heads-up: never leave your table unattended, or this might happen to you too. read more

absolutely poor service. waited over 1.5 hrs for our food while everyone around us who were sat AFTER us received there food before us. By time we received our food it was cold and the waitress CORAL asked if we wanted it REHEATED.. I wouldn't recommend this location to anyone. read more

We got sat relatively quickly considering this place always has at least an hour wait to get sat. We were by the front door so it got kind of hot. Other than that, the food was great as always. I got the country fried chicken with white gravy and the cactus blossom as an appetizer. Our server was pretty great as well and took care of anything we needed before we asked. read more

Went with a party of 4 seniors 3:20 on a Tues The 4 pm manager male would not seat us until more staff started which we asked if we could just sit and wait No was his reply then dinner all our ribeyes were extremely tough for that price and cut as we were checking out the server informed us they couldn't take our gift cards because machine wasn't working again the mgr was refusing because he didn't want to do manually we said unacceptable and of course he showed up. And did manually we go once a week first time I've seen this manager but he should not be there his attitude and customer service is outrageous read more

My first time trying texas roadhouse and my experience was 1,000x better because of our server Chey! She was the kindest and most attentive server (my partner and i were having a tough conversation which involved tears and she handled it so well). The space was super busy and hectic as we went on a Sunday night. She recommended us so many good options and her honest opinions on the menu, as it was our first time. The restaurant itself could use some TLC in cleanliness but it was also very busy. Overall our food was good, we ordered steaks with veggies and loaded potatoes. I would give it a 5 star just based on her service but again the restaurant was very hectic and kind of messy. Thank you Chey!!! read more

Went to dinner it was great Marie our server was amazing and made sure we had everything we needed. And let's talk about the decor. Do you know how refreshing it is to go somewhere and businesses still go out of their way to celebrate Christmas and make their establishment look fun for families this place is amazing. They decorated. It's so beautiful beautifully. I wish more places would decorate. Food was awesome ! read more

I had a great experience here a couple of Friday nights ago. We were seated right away since we arrived at the place around 9:30 pm ish. We got a booth and we were treated by our server. I forgot his name but he was very friendly and made we enjoyed our meal. We started with a combo appetizer and then order our main dish. We enjoyed the famous rolls and waited for our food. I was satisfied with my meal and my guest was happy with his considering he has never had Texas Roadhouse ever. The place wasn't too noisy but we did enter the restaurant near closing. I highly recommend coming to this location. Just always call ahead during the weekends because it sure can get packed read more

Texas Roadhouse - Rolls with honey cinnamon butter Cesar salad Combo Appetizer Shrimp dinner with rice bed Ribeye and shrimp combo - Steakhouses Near Me - Goodyear, Arizona

We decided to take our kids on an early dinner night out and chose this location instead of the one that n Surprise. We were pleasantly surprised to not have to wait at all to be seated. Our server was great and when she couldn't make it over to the table someone else came by to check on us. Our food was great and my steak cooked exactly how I prefer it. Parking lot is easy to maneuver. I think after this visit we prefer this location. read more

If there was a zero option, I would be giving it zero stars! Our waitress Tina was awesome but the issues on Wednesday, Jan 7 were out of her control but definitely could have been taken care of by the manager on duty. September (the manager on duty) was called over to our table of 6. We asked why were our steaks brought out 15 minutes before our baked potatoes. Her reply was well that's our protocol. If your steak is done before your sides we bring them out. Her solution to a cold overdone steak was to put it back on the grill to warm it and continue to cook it. Come on! Seriously? Definitely not the answer a paying patron should be given. Her nonchalant demeanor was unprofessional and disrespectful. I spoke to Fred the managing partner and he just listened to my complaint, he never showed real concern. Do not recommend this place. Awful service and food. read more

I know, it's a chain, not really my MO. It's popular for a reason, though, the service is good. I sit at the bar every time, and have mama D serve me. I love her spunk, I love her smile, I love that she does whatever she can to make us happy, within reason. Don't love that we have to wait for the entire party to get there before we can sit down, that's why I go up to the bar top. Swear to God, though, those green beans, snake bites and those rolls will always have me coming back. I bet you thought I was gonna say the steak, nope, you can get those anywhere, it's the sides. Plus, you get a little show with the dancing in the middle of dinner, who doesn't love that!?! read more

We visited this location this evening and without a doubt this is one of the worst managed locations in the Phoenix Valley. I have no idea how the manager ( Lacey ) managed to get her job. This is what we experience tonight ( party of 4 adults / 4 kids ) A 30 minute wait in the on deck while the manager seated multiple parties including a party of 6 and a party of 10 plus many others. The manager stated that she was waiting on a table to clear so she could seat us but had no ability to think outside of the box as we would have been fine in the locations where she sat the 6 or the 10 parties. We asked she was totally rude and said sorry you can go elsewhere, which we did after her totally unprofessional actions. Also all of the hostess were yo busy playing a game of who could get a customer who was from out of state. It was pure chaos led by their inept manager. Go elsewhere if you are looking for even average service. read more

We arrived at 6:30 and no prime rib. It's too early for you to be out of prime rib. My pork chop dinner came out Luke warm. I won't be back for quite awhile.. read more

Food is typical of a chain food restaurant but our server CJ was excellent and it is because of servers like her that make our dinning experience great. Thank you CI for being so tentative to our needs. read more

Came to dinner and the environment was great, services were great but the meal was a tad bit overcooked but it was eatable. My overall experience was great. This is why I'm rating it a four star due to the food being overcooked. I will be returning in the future. read more

Subject: Disappointing Experience at Goodyear Location - Family Celebration Ruined To Whom It May Concern, I'm writing to share a very disappointing experience we had at your Goodyear location last night around 7:45 PM. We made two reservations for a party of eight to celebrate a special night--our son's eighth-grade promotion and our daughter's kindergarten promotion. We kindly asked the host if our tables could be placed near each other. When we were finally seated around 8:15 PM, our tables were on completely opposite sides of the restaurant. One of the tables we were sat at had enough seating for 10 people, so we asked if we could simply combine our group and all sit there together, especially since two of our children are toddlers and space was not an issue. Shortly after, the manager, September, approached and very abruptly told us we had to get up and move to the other table. Her tone was aggressive and dismissive. I tried to calmly explain that we were just trying to enjoy a family dinner and were even willing to reduce our party size if that helped resolve the issue. Still, she refused to make any exceptions, insisting we move, even though nearby we saw other parties of more than six seated at smaller tables. Her behavior upset our children--some of whom began to cry due to the confusion and the way the situation was handled. What should have been a joyful family celebration turned into a stressful and hurtful experience, and we ultimately decided to leave without eating. We've visited this location often and have seen larger parties seated at the very same table. What we were asking for was both reasonable and respectful. Instead, we were met with unnecessary hostility that completely ruined what was supposed to be a meaningful evening for our family. We hope this feedback is taken seriously. No family should be treated this way when simply trying to celebrate together. read more

Order to go. Steak ordered medium well. It was danged near raw! Baked potato was too hard to eat. Loaded baked potato with NO sour cream. I got all sour cream and no butter. I guess the salad was good.... The steak went in the garbage. read more

Restaurant had plenty of open tables and they placed us next to the restroom. Service was ok

Very long wait times for groups larger than six people. Would definitely not come back with a "large" group. The wait times at other nearby steakhouses was half the time, so this is probably a bad management or business practice. :( read more

Came in for lunch today, overall it seems clean, until you unwrap your silverware just to find everything is dirty and greasy inside and your server says that she's told management a few times and apparently nobody's listening..... We had to ask for sugar caddies as there was no sugar packets on the table, we have been here for 45 minutes and we have not seen a manager walked the floor or touch tables, it's just servers managing the floor; such a sad sad situation at this location that the management team doesn't care about their location at 12 o'clock in the afternoon read more

The good ,the sevice the bad, the quality of the meats. We ordered ribeyes had to send them back they tried but quality was poor grissely and zero flavor. The fries were cold but drinks were good. Maybe an off night I should of BBQ at home. read more

This was the worst service at this location. Our waitress , Sandi , at first was attentive when taking our order. 30min later our drinks came out. We forgot we even ordered it. After an hour and 10min we asked for manager . Explained to the manager , Lacey , how long it's been waiting for our food . (2 tables that were seated after us had got there food ). The manager came back saying "found it".... No apology or anything. Even after we got our food , we needed to go boxes...another 20minutes we couldn't find Sandi ! We were not looking to get anything for free...but at least an apology would have been nice. Sadly we will not be back to this location anytime soon read more