I give Shane's 1 because the ribs where delicious. However, when a person orders brisket and is given pulled pork being pawned off as brisket is unacceptable. I will not be returning to Shane's Rib Shack! read more

Wow. I wish I had known about this place two nights ago- I would have wasted a lot less money and time. Food was delivered quickly and piping hot, and the service was fantastic. I am sure the fact that the owners are actively walking the floor and talking to customers has a lot to do with that. I ordered a half-rack and the ribs were literally falling off the bone- I barely had to pick them up. My sides could have been just there for filler and it still would have been a good meal, but the quality of the slaw and beans actually pushed this to a 5 Star review. A+ experience from start to finish. Locals- I assume you know about this joint, but if not, get there ASAP! read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona

First time visiting. Ordered mild boneless wings and a burger. Burgers take 15 minutes to make fresh. Wings were meatier than most and sauce was very good. Burger was well done. Fries were very good and cole slaw had a bit too much vinegar. Nice wait staff. read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona

Soooooo this place smelled amazing walking in. I should have order the pulled pork but I made a huge mistake by ordering the Chicken Tenders. First let me explain, it's obvious that Shane's uses quality chicken. The tenders were big, juicy but tasteless. I didn't like them. In fact I left half my plate. They had sweet tea though lol! I might give them a second try but not on my priority list. read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona

Great selection of wing sauces. Loved the wing Wednesday deal. However I think the food came kind of cold. Food is supposed to be cooked to 165 and held at or around 140. read more

Shane's Rib Shack - $25 wing special - Barbeque Near Me - Glendale, Arizona

This was my second visit here. My first visit I was very disappointed with the customer service, however, when I came in today, a sweet girl in a red sweatshirt took my order and was one of the nicest employees I have seen. She was well-mannered, very patient with us, and looked like she thoroughly enjoyed being there. I'd also like to add that I enjoyed the food. My family and I ordered the shack sampler, half rack plate, and boneless wings. The chicken on the shack sampler could do some work as well as the mac and cheese but overall it was decent. The ribs were phenomenal and my son really enjoyed the mango habanero boneless wings.. read more

Employees are rude and the food is trash. Nothing was smoked. Pretty sure the brisket and ribs were made in a crock pot or oven. Also way over priced. read more

They need to work on their health standards, particularly at this time. Employee not consistently wearing a mask..and when he did he was not covering his nose...also running his gloved hand through his hair..while also drinking in a work area..quite a few health code issues. read more

Always great food everytime I slide through. Just wish it wasn't so busy all the time lol

Hours after our meal my husband and I are still talking about Shane s bbq, and not for a good reason. The fried okra and beans were good, also the regular sweet tea. But it was down hill after that. The ribs tasted like they'd been made days before, but without anything resembling smoke flavor, or any other flavor for that matter. The pulled pork was so tasteless that I didn't even bother to put it in my doggy bag for my dog. The sauce was ho hum. And when I went to get cups for the drinks I'd paid for the cashier held them hostage until she'd gone back through the register tape and about 8 other orders. The most disappointing bbq meal ever! Don't waste your $ unless you want beans or sweet tea... read more

I have been coming to Shane's with my parents for years and today, for the first time I thought about yelping how yummy it was. I have eaten the boneless and bone in wings, as well as the pulled pork. It's all been pretty delicious! We always will be "regulars". Great atmosphere and it's here in Westgate, so it's always a good time to walk around after! Regardless of the time, Shane's is always booming with people in & out of there. Though, it maintains speedy service! Love the food, will be back soon! read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona

Randomly went here on a hot afternoon and the place was surprisingly tasty... as long as you can get past the rotten egg smell and baby making music lol. But honestly, the the Dad or whatever that sandwich was called was actually really good.. read more

I love this place !! I eat here all the time. Have the best wings and burgers !!! There is also so much variety of saucesss. They have like over 25 sauces that you can choose from read more

Never will go back. Went last night after the Cowboys beat up the Cardinals. Maybe my food was so bad because I had a Blue & Silver jersey on. Don't know. However I first ordered some wings and asked for all flats. I was told they don't have a way to do that. That confused me a little bit...ok...just let me order some brisket and ribs. It is a Rib Shack right? Wrong! Got my food and it was like chewing gum. Don't know how they cooked their food but they need to watch youtube or something. I paid over $24 for some beef chewing gum. Oh well, try it at your own risk. I will never go back. . So as you can see they have attempted to contact me. To answer your question No I didn't notify anyone. But thanks for letting me know you sold out of brisket before the game. What did you serve and sell me then? Now we really have some issues. read more

Today, Nov 23rd, I ordered a 10 piece boneless wings with only half lemon pepper sauce and half no sauce. I originally scheduled to pick it up at 10:15 pm, it got changed to 10:45 pm, which I thought it was fine because it's busy. So...later I show up...it wasn't ready which I was fine. They gave me my order, they messed up with just lemon pepper and I said it was suppose to be half lemon pepper and half no sauce...the lady that was there said no, cause of the receipt so I showed them the receipt and they said "I'm sorry, we will remake it". I thought that was fine. Well.....I got it and went back to my work and later found out that it was just broken pieces of tenders and not actual wings. The manager seemed to be pissed off just because I said what the order was suppose to be. read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona

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Only giving one star because there's nothing lower. This place was absolutely disgusting. I complain to the manager he said sorry to here it. Fries looked like they were cooked in an old grease and were burnt. Brisket sandwich was the grossest thing ever . Spent $15 on this combo and ate 2 bites then left. The place was a mess. Everyone working in there looked miserable. Beware . read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona

Was not what I expected from a "RIB SHACK". Not the company but the name but the description of the food they serve. Ribs were over cooked and literally fell off the bone. That's not how perfect Ribs are supposed to be. There is supposed to be a slight pull needed to the perfect rib. I am a Rib competition competitor and have won a few awards for my Ribs. I don't recommend the Rib Shack if you want good Ribs. The Mac and Chesse wasn't that good either. The menu didn't offer the usual options for pork sausage. I'm from California and since moving to Arizona 2 years ago I have yet to find a place that serves good BBQ. I'm still looking. read more

The pulled pork was great. Ribs over cooked okra not fried long enough. Mac n cheese I'm assuming it's stoufers not homemade as it taste exactly like it but I like stoufers read more

Ridiculously long line with 1 register open, dirty dining room (trash on the floors, overflowing trash cans, trash on tables), 2 of the 3 teas were out, out of ice, 4 of the 8 sodas were out, the girl who took my order was so sweet (I think she was new, I would just say speak up because it's very loud in there). I get this is a busy location especially on the weekends so knowing that you should staff appropriately with people that don't get panicked when it's busy and so you can have a clean and smooth running operation. All the women were super sweet, the 1 guy I saw who I think was a manager seemed annoyed and exhausted. The food flavors are good but the food temperature was ice cold. Also the dining room was FREEZING cold and this is coming from someone who's always hot. read more

Great food, Great service ,and honors it's veteran community! Thank Shane's for an amazing experience while visiting Arizona! read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona

This review has nothing to do with the food but rather with the customer service. The white girl with short brown hair at the register was useless and rude. We went to redeem a free chicken sandwich and she tried to lie and say it was only online when the reward clearly says redeem in store. When I corrected her she said they couldn't do it and didn't event attempt to try just kept saying they couldn't do it. She was rude and just lazy, they need to hire better employees. 1 star for such poor customer service. read more

Rude staff. Disorganized. Everyone who works here acts like you owe them something. You can tell they hate their jobs. Food came out cold. Don't spend your money here! read more

Shane's has always been a go-to for me when we're in the WestGate area. The Shane's in Chandler at the Casa Paloma closed long, long ago and this is the closest one for me. Everything is good at Shane's, but I'm particularly fond of the Brunswick stew. Fantastic! read more

Really good bbq. Best I have had in a really long time. I had given up on finding anything decent in the Phoenix area. It was a very pleasant surprise to find Shane's. read more

Walked in shortly after opening. Happy to see few patrons knowing we would get fresh food! Ordered with male cashier, who knew very little about the menu. Ordered our tenders grilled due to dietary restrictions (which is why we asked so many questions about menu) was alerted it would be 15 minutes. After 25, inquired. Was told almost ready. 10 other patrons meals delivered. After 30, asked to talk to manager. Manager would not speak to us, yelled rudely from kitchen & referred us back to cashier. Finally requested refund after 35 minutes. (Was not offered like comment states below ) Took cashier 5+ minutes to refund. So 45 minutes total and STILL no food, no manager. Awful! read more

Chicken wines were great, pulled pork was good, service was awesome . No complaints would go again and recommend it .

First time trying Shane's and I was sadly disappointed. I ordered wings, two flavors. Half of wings had sauce but the other half totally plain- this did not make for happy camper and too late to go back and have fixed. read more

Shane's Rib Shack - Barbeque Near Me - Glendale, Arizona

Shane's Rib Shack is where my boyfriend and I always go to eat! We love it here. But one night we decided to order through the website for the first time but we were confused and stuck so we called and asked for help, but the guy that answered us was rude and kept interrupting us. By the time we figured it out, we arrived to Shane's waiting for our food just for no one to say our order and watched people who came in after us get their food first. The service has been like this every time we come in and order. The workers that were working that night did not check to see what we were waiting for until we asked them about our food. And by the time we got it, the food was already cold. I've given them so many tries to fix their mistake but it's always the same every single time. read more

So I'm pretty bummed to write this review. I spend a lot of time at Westgate, and go to Shane's pretty often. I've always felt they were too pricey, but I put up with it. Today I had the worst expirence there. I ordered a burger, and was told it would take 15 minutes because they're made fresh. Fine. 25 minutes later, nothing. While other guests who came in after me where served. I finally asked about my food, and asked for a manager. When I informed the "manager" (who refused to give her name) that I had been waiting for half an hour she actually pulled out the receipt and said "No you've only been waiting 25 minutes, not half an hour. and you were told there would be a wait." I was shocked!! Definitely some of the worst customer service I've ever recieved. She was incredibly rude and didn't offer as much as a simple apology. I won't be going back to this location, which is unfortunate as I ate here often. read more

Wasn't sure what to expect when we went to Shane's Rib Shack, inside is plain with no frills. The food at Shane's Rib Shack was average at best. I didn't taste like the baby back ribs. The ribs tasted liked they popped out of a frozen package and baked. Shane's offers four BBQ sauces plus Carolina vinegar available at the condiment table. My take out order was prepared in 10 minutes. On this visit we order a full slab of baby back ribs and Mac and Cheese. The Mac was okay. It was cheesy but dry instead of creamy. As for the ribs they weren't so good. The ribs were dry and on the fatty side. The ribs just didn't taste good, I was very disappointed. Very doubtful I will revisit Shane's again but I like to think the pit master had a bad day. read more

The husband, toddler and I all went to Shane's for lunch yesterday at Westgate. We are fans of Honey Bears but thought we'd try this out since it close to our house. I ordered the Smothered Pork Sandwich (coleslaw on the sandwich) with a side of baked beans, my husband ordered the pork sandwich on the texas toast with fries and my son had the cheeseburger. First, let me mention that I hate it when the child menu doesn't offer the primary specialty of the place. My son ate half of my sandwich and not a single bite of his burger. Perhaps my son is an odd-ball but he actually likes the same food we do. Next time I'll just order him a pulled-pork sandwich and call it a day. The sandwiches were great and my son's burger was DELICIOUS. Their sauce is pretty good but I do prefer Honey Bear's sauce as I think it has a little complex flavor in comparison. I think it will be a place we will use to pick up sandwiches on nights we don't want to cook - for sure. read more

Yummy... Very yummy. Portions are more than adequate. This was great because I had leftovers for the next day. We felt the pricing was a bit high for eating out of plastic baskets with parchment paper liners... But when comparing it to the other two dominant BBQ joints out west, Dillon's (which is not to our flavor liking, way overpriced, paltry portioning, and sides that are memorable for blandness) and Famous Dave's (which has great sauces, but lacking in meat quality at times, with sides that are ok but not memorable) Shane's is our newest favorite. It bumps Dave's to a distinct second because the meat was absolutely tender and stands on its own without drowning in sauce and the sides (fries, sweet potato fries, and slaw) are better all around! Regrettably, they are not close enough to home to simply 'swing by' for a take out order! read more

Was taken here for lunch on a weekend. The portions were really large for the price. The tables were sticky and the bathrooms were both pretty gross. The service was ok as they just bring you your food and you don't really need to see them again after that. The fries were good, as was the chicken, though it was drowned in sauce that while tasting okay was so heavy that I found myself scraping it off to try and actually taste the chicken. My fault for not asking for the sauce on the side. I will probably try it again but it wasn't anything special overall. Update: Went back and got the chicken without sauce. Much, much better. Though two people could easily share a 6 piece chicken basket. It's a lot of food. I would definitely go back when I'm in the mood for some chicken and fries. read more

the brisket...super yummy!! all i can think about! i will be a loyal customer!! and the salads..good but mostly lettuce for the $10.99 price. brisket is beyond fabulous. read more

We have had 2 good experiences... THAT CHANGED TONIGHT! when we arrived there was a long line, which was expected, except there was only one order taker. For the next 20 minutes we moved up until we were right behind one couple. Not because they ordered but because everybody directly behind them left because the order taker was taking 20 minutes with the same couple. THE REAL PROBLEM WAS THE "OWNER" I asked to speak with her and at the onset she was rude. I tried to explain that they were losing customers because there was only one order taker. Her response was a condescending "well we just don't do that." I won't spend my money at a place where the owner doesn't at the very least listen or show any attention to customers suggestions. If the owners are that way the staff won't be far behind. read more

Thought we'd check out Shane's today for lunch. Sorely disappointed. Ordered the Sampler to share, and specifically ordered no sauce on the meat. No problem says the order taker. Order arrives and low and behold the ribs and pulled pork are covered in sauce. When I explained to the server/mgr about the error I was told that ALL of their meats come sauced, except the fried chicken tenders, they belatedly came with Ranch dressing. Why weren't we told that when we ordered. It was a simple request. No Sauce please. Geez. The ribs, pulled pork and BBQ beans were sickly sweet and barely warm. The chicken tenders while hot were as dry as a normal summer day in Phoenix. The table sauces didn't help improve them at all. Here's what I know about BBQ. A BBQ joint should smell like smoking meat, it didn't. Sauce shouldn't overpower the flavor of the Que, it did. Sorry but I'd rather sit out in the 110+ degree heat at 95th Ave and Peoria where JJ's Louisiana BBQ parks his smoker and get my BBQ, than return here. read more

Came here around 1pm on Sunday with 3 of my siblings and I was not impressed. The cashier was friendly and took my order. I ordered BBQ nachos, an American style burger with fries and an order of 4 chicken tenders with fries. Total came out to be around $32. They charge around $3 for an extra cup! It was pretty busy when we came in but found a table next to the window. The floor was ridiculously sticky like someone spilled soda. Went to get drinks and everything tasted awful. I literally questioned if I should return my cup because all the drinks were terrible. The food came out half an hour later and portion size was pretty big. Food was okay besides the BBQ chicken nachos. Way too greasy. My brother wanted to get some ketchup packets and they were dirty! Like someone oozed honey or something sticky all over them. Didn't really enjoy this place. Sadly, I will not be coming back. read more

First time at Shanes for lunch today, the food was good for fast food, nothing I'd drive out of the way for. One thing that shocked me and has never happened to me at a restaurant but happened here..... I was charged higher prices than the menu prices. To make it a combo menu said it was $2.99 my bill said $3.99, medium side said it was $2.99, my bill said $3.99. When asked about the error, I was told it wasn't an error and someone earlier had also complained and the guy pointed to the small print that says "prices subject to change"..and then he mentioned because of the hike in the sales tax in Glendale????? This kid didn't know what he was saying! Bad way to do business, I don't even think that's legal for them to do that...I asked him so you can charge whatever you please? Wasn't in the arguing mood for $2, but I won't go back! read more

The service was amazing, and fun atmosphere. Great place to hang out. Got there at closing, and they still took my order, and gave me the same great service. Even offered lots of different menu recommendations based in what I liked. read more

So I was there last night February 22nd and there was a female employee who was wearing a blue T-shirt, she was overly rude, she had messed up my order multiple times and would roll her eyes when I told her she gave me someone else's food twice after I told her what my order was, I will not be coming back to such a rudely staffed restaurant read more