I wanted to write a review but I was waiting for the big day. I have been with Dr. Loo since I moved here 4 years ago. I found them on google with awesome reviews. He is a hidden gem .. located upstairs hidden from the front of the parking lot. Once you come in the doors the girls in front are all very so sweet.. very talk-able and friendly. I told Dr. Loo my concerns and how many years of dental work I had got done growing up. And he explained everything to me and of course finances has always came up because of my budget. He never pressured me.. and good work doesn't happen overnight. I am so happy I finally get to have that perfect smile. We recently did veeners and I couldn't be happier. If anyone is looking for a dental group for cleaning and other upkeep. They are a good team. read more

Distinctive Dental Service - Shawn Loo - General Dentistry Near Me - Irvine, California

I'll be honest and say that I have been pushing off going to the dentist for a very long while because of a lot of dental anxiety. I had some concerns about my teeth though and knew it was about time to go. I asked around to see if any of my friends had recommendations and Distinctive Dental was brought up. They were able to schedule my first appointment within a few weeks and when I got there they had a cute little sign with my name on it welcoming me to the practice. I found out at the appointment that some of the concerns I had were valid and I would need a decent amount of dental work (which I was expecting overall). Because of this, I've been into Distinctive Dental quite a few times over the past month and a half and have had a number of different procedures done and I've been nothing but happy with the services I've received. Firstly, and most importantly for me, the staff is so sweet. I know I'm not the easiest patient to deal with because I have so much dental anxiety that it has turned into crying in their office and even a panic attack during one of the procedures (at no fault to the staff - completely a personal issue both times). During all of this, the staff was so empathetic and supportive. I've really appreciated the overall demeanor and bedside manner from each of the people that I've worked with. Also, not sure if they all just remember me at this point or if it's in my file, but I feel like they always know the things to talk to me about to work down my nerves - primarily my dog LOL at this point I've probably showed pictures to most of the staff in the office haha In addition to being super kind and supportive, I've always appreciated that they've never pushed me into any procedures faster than I wanted to go. During my first consultation, we discussed a lot of different issues and things we could fix whether that be for tooth health or aesthetic. After this initial discussion where I asked how I should prioritize my treatment, they made me a very clear treatment plan and have let me move at my own pace with what I want to get done first. Dr. Loo was also super informative about what exactly he was doing at each step of each of the procedures. I appreciated this because it gave some context to what was going on in my mouth and helped to ease some nerves. They are also super accommodating with scheduling. I was leaving to go out of town shortly after my consultation and some of the work we had discussed was more urgent in nature and the staff at the front was super helpful in working around my work schedule to ensure I could get certain things in before I left. Overall, the office seems super clean and well kept and they have a fish tank in the front which I love to look at while waiting for my appointment (though I've never waited longer than like 5 minutes). They always temperature check when people go in and their staff is always masked. They also always offer me water and are overall super welcoming. I would highly recommend Dr. Loo's office if you're looking for a new dentist and particularly if you are someone who's nervous about going to the dentist. I am like 10/10 anxiety ridden about dentist's visits but Dr. Loo's office has been so great and has helped to alleviate some of the nerves I have. read more

they are a fraudulent business. They told me I had bone loss and needed a certain cleaning. Said everything is good, paid my amount that day and went on my way. Over 2 1/2 years later they send a bill for $1,000 saying I need to pay and they forgot to send the bill. Contacted insurance and they said they never filled a claim. They even came to my works health fair saying they are good etc. Please do not go here. They are frauds. read more

The front office team should be the beginning a great experience at the dentist. Greeted with a smile. Reassured what services you were receiving that day. No, I've decided to put off the gum surgery till after Christmas, not today. Collecting of your patient portions in efficiently and politely, all while they are talking about how you will enjoy the rest of your day. Great customer service is hard to find. If you catch someone being awesome! Say so! Trust me...it just makes them continue and get even better. On the flip side, if someone treats you poorly, don't let that slide. They need to know that they work with the public and that in a business you treat your patients/customers very well. Without them, we wouldn't have jobs. Kudos to Hygiene Team, RDA's, and the Appointment Coordinator you all rock! read more

What a wonderful place. Dr Loo ans his staff are extremely professional and kind. This is rare too have so much confidence in a Doctor for me who comes from a foreign country. In France we are not used to this Meticulousness about dental care. I am visiting his office since 4 years now for different issues I have with my teeth. I am so happy about the results I highly recommend this place especially for people like me who are afraid about work read more

Dr. Loo and his staff are bonafide professionals. I could not be happier with the service this business provides. I'm surprised with how much they remember about me every time I come in. They remembered where I worked, and even the birth of my kid after not seeing then in a year! The procedures are virtually painless which was my main concern cause I'm kind of a wimp when it comes to dental work. I've had some less-than-ideal experiences but I'm comfortable here and I'm coming up on probably 10 visits. Even without insurance, I insist on coming back here and they help make accommodations for payments as well. I would 100% recommend this to anyone who needs/wants dental work. Bottom line: This place is a no-brainer. read more

I have been seeing Dr Loo for more than 10 years and I admire his skill so much, I've referred numerous friends and family to him. He is a perfectionist - which I appreciate. He also has a friendly and service oriented staff which makes the experience complete. read more

Dr. Loo and his team are top notch professionals. I have never had a dentist (or other medical professional) ask me what I want out of the visit. I am an IT consultant and normally ask my clients that very question but he asked me and threw me for a loop!!! He does amazing work and has options for those of us who are sensitive or do not like pain. The entire team is accommodating, understanding, and extremely accommodating! Thanks Dr. Loo and Crew for helping me find my smile again! :) read more

I had a consultation with Dr. Loo and it was a great experience. He is informative and insightful. His dental assistant, Shelly took a great care and made me feel right at home. Christina, the office manager, explained everything in meticulous manner. She also had a great positive vibe. I would highly recommend Dr. Loo and his staff! read more

Distinctive Dental is the best dental clinic I've ever been to. The staff is very warm and friendly, Theresa explained everything succinctly. Nina was very gentle and Dr. Loo is very professional and very reassuring. Distinctly Dental is my dental office now! I have booked future appointments as well. read more

Distinctive Dental Service - Shawn Loo - You don't get a welcome like this anywhere! - General Dentistry Near Me - Irvine, California

I rarely write bad reviews but I want to help others. As another reviewer remarked, this office is incredibly unethical and also absolutely incompetent. Dentist Shawn Loo recommended 7 veneers for my minor daughter to fix a gap in her front teeth. Over the course of 3 years, the veneers that he put on my minor daughter's teeth kept on falling off her teeth. One after another!!! The first time was within approximately 1 or 2 weeks after it was put on by dentist Shawn Loo. My daughter was merely eating very soft bread when the veneer that should have lasted 20 YEARS or a lifetime fell off. Thereafter, more of the veneers that should have stayed on my poor daughter's teeth fell off one by one over the course of approximately 2 or 3 years. At first Shawn Loo put the veneers back on and blamed everyone but himself for the veneers falling off. He blamed his lab for making bad veneers and then he blamed his glue but he never blamed himself. In the meantime, my poor daughter is living with veneers that can fall off at any time! These veneers were not cheap and cost us approximately $10,000 to $15,000, especially with the added pain and recurring need to fix dentist Shawn Loo's botched dental work over and over again. Shawn Loo harmed us greatly and we want to warn others so that others will not have to go through what we went through. Other dentists have remarked on how awful the work of dentist Shawn Loo is. Before dentist Shawn Loo convinced us to purchase 7 veneers from him, Shawn Loo bragged a lot about himself to sell us unnecessary cosmetic dental work and then he botched the veneers and he has refused to fix the most recent veneer that fell off my poor young daughter within 3 years of this terrible dentist putting it on her. Absolutely awful! Don't go here to get any complicated dental work done or get anything done that may need fixing later. He will make up phony excuses to get out of fixing his work. Dentist Shawn Loo does not stand by his work and the quality of his work is way below what other dentists say a dentist's level of work should be. Other dentists tell me that veneers are supposed to last for 20 or more years and sometimes for a lifetime!!! This dentist's veneers didn't last for more than a week or 3 years! Shawn Loo tried to trick me by telling me in emails that he cannot fix the veneers because of an alleged 3 year warranty. When I asked for a copy of such warranty, he could produce NONE and then he backtracked and said that it was merely a "good faith" office policy and not a real warranty as one would think of a warranty. Shawn Loo's mentioning of a "good faith" policy is very ironic since we trusted him in good faith to help my minor aged daughter with her teeth and now he has in bad faith refused to fix his work. Everyone knows that veneers are not supposed to fall off within 3 years!!!!!!!!!!!!!!!!!!!!!!!!!! Other dentists I spoke with about my daughter's veneers falling off repeatedly within 3 years were very shocked at the low quality of care Shawn Loo has shown to us and one of them actually announced to his entire dental staff in front of us after inspecting Shawn Loo's botched veneer work that Shawn Loo is a terrible dentist and that we should report his refusal to fix his work to the dental board. It is ridiculous in the way he refused to fix his botched veneers on my very young daughter who has to deal with the consequences of his incompetence for a very long time since she is so young and especially since the veneers are on her FRONT teeth so each time one of her veneers falls off, it's extremely embarrassing to her because it takes weeks to get it fixed and in the meantime there is a large unsightly hole where the veneer should have been!!!!!! Our feeling is that dentist Shawn Loo does not have the confidence that he can fix his botched job because he committed dental malpractice and it would take a lot for him to finally rectify what he did wrong to my young daughter, and thus in Shawn Loo's attempt to evade responsibility for his malpractice on my daughter, he tried to trick us with claims of a warranty that turned out to be PHONY AND FALSE and then fabricated a newly made up 3-year "good faith policy" that he has shown us absolutely no documentation for. Absolutely unethical and incompetent dentist! You have been warned! Do not ever get veneers from this dentist or any other type of dental work! Our poor young daughter now has to suffer with this terrible dentist's refusal to take responsibility for his bad dental work for the rest of her life as she waits for more of the veneers to keep falling off. read more

Dr.Loo is a great dentist, but his office staff is the problem. I agree with Adriana C that the office is unethical in their billing practices. They will bill for things incorrectly to maximize what they get from your insurance company. They'll charge you up front & promise to refund you when they get paid. Nobody does that . Caludia is very rude when you talk to her on the phone. read more

Dr. Loo replaced a couple crowns for me and did an excellent job! I had a crown put on before with a different dentist, which he did a great job, but it took several months to start feeling normal in my mouth. When Dr. Loo did my crown it was a perfect fit! The office is hi-tech so you can see all the pics of your teeth while he explains what is going on with your teeth and gums. Dr. Loo and his staff are very professional, nice, and easy to talk to you. When I was going over the financial part with Teresa she was very helpful and easy to talk to. I have gone back for a teeth cleaning with Jennifer and she really got in there and cleaned every crevice.....I really didn't want to eat for the rest of the day because they were so clean. I truly love everyone in this office.....you need to make and appointment with them if your looking for a new dentist! read more

This review is long overdue. Top notch dentistry, doctor, and staff! I've been coming here for years now and it's always an incredible experience. I would recommend Dr. Loo and his staff to anyone in the market! You won't regret it! read more

Best dentist and customer service so far. Also very clean. Dr. Loo is kind, charismatic , attentive and his staff is very accommodating. He did a great job with my crowns and he does great follow up and is not in a rush to see you all the time I love coming here . read more

I was asked to do this review. But, of course. Why wouldn't I. I love it here and I really like Dr. Loo. He gave me some discount for my wedding and that was really kind of him. If your considering it. GO! You won't regret it. And the set up, the office, is nice and clean. The staff are super friendly. Take care of those teeth in a most comfortable way! read more

They have great care and superb attention to detail. They always explain all procedures in detail.

Dr. Loo and his entire staff--receptionists, hygienists etc are all of the highest quality. They are professional and caring and moreover do a great job! read more

Finally ! The staff here is amazing the Dental Assitant Adriawna understanding sweetheart and everyone is so polite it's crazy . This dentist actually gives your options . Can you imagine ? Dr. Loo is an amazing educated guy and I think I found a real winner . State of the art equipment and all smiles . These guys get it . You have to smile to sell smiles . read more

I haven been going to Dr. Loo for over a year now. Everyone there are extremely friendly. Dr. Loo is also a very honest person who always has patients' best interests in mind. I had to remove 3 more teeth in order to get my braces. Although the orthodontist preferred one of the healthier teeth to be removed. Dr. Loo actually suggested me to remove another one with more decay in it so I can save some money fixing it. He could have easily come up with excuses to make me remove the healthy one instead so he could make more money on fixing the bad one, but he didn't! Also he tried his best not to cause any pain when numbing my lower gums (since there is a bigger nerve on the back of the lower gum area, it could be pretty painful). I highly recommend Dr. Loo! read more

This is one of the better experiences I've had with a dentist. Dr. Loo and his staff are awesome. They are always courteous, patient, and they're always upbeat and friendly. Every time I've come in, I've had a great experience. The waiting area is a bit small but everything is comfortable and clean. The staff went out of their way to make sure I was comfortable and made sure to explain everything, and answer all of my questions and concerns. My only complaint is probably that the hours overlap almost completely with my work hours but that goes for almost every dentist I've seen. Theresa is awesome with working with you to find a good appointment time, and following up to confirm/remind. They're pretty flexible and I've never had to wait too long. A few other things: -The office is not visible from the road but it's there on the second floor of the plaza out back a little bit. There's always parking spots available -They take Cigna for insurance -Dr. Loo, Jen, and Jen are great. They still do that thing where they try to hold a conversation with their tools in your mouth but I always look forward to interacting with them. -Floss I'm getting surgery for dental implants soon so hopefully this review brings me good teeth karma and everything goes smoothly (fingers crossed). But seriously, everyone is super cool here and I'd trust them on anything to do with teeth. read more

No one likes going to the dentist. But since its one of those things that will make a big difference in the quality of your life, you might as well go to a good one. I have been going to Dr. Loo since he took over the practice 5 (or so) years ago. His staff is super, and I feel that he genuinely cares. He has done 2 crown replacements and both were perfect. My last visit was last Thurs for a cleaning, Jennifer was great. Highly recommended. read more

I don't often review places other than restaurants but this place is an exception. It's not like the typical dental offices that rip you off. I have received a few cleanings from their excellent hygienist recently plus some fillings. Dr. Loo has always been honest about areas in my mouth that may be possible cavities in the future (they even show you on the monitor pictures of those potential developments it's crazy!). Just this recent visit, one of the potential cavity areas did develop into a minor cavity, Dr. loo administered the local anesthetic with no pain and my face was half numb in no time. The filling was quick and painless and my bite still feels completely normal; the cleanings are excellent too. I'd definitely recommend coming to this office if you're near the area looking for a hygienist and dentist. read more

My Destinctive Dental experience so far has been very positive. Dr. Loo and staff are just the right balance of personable and professional. I've had whitening and mouth guard fitting (for contact sports), and there were a few things that really made them stand out to me. They explain the procedure in understandable language, and in the case of the mouth guards, Dr. Loo took time to personally provide me with an overview of my options and providing me with his opinion what he believes is probably the best fit for my circumstance, and he did it in a no-pressure way. The dental assistant, Crissy, who took the impressions, also did a great job both keeping me entertained with conversation and more importantly, taking great impressions without making me feel uncomfortable. I've always had a strong gag reflex, so it was great to have a skilled technician doing the work. I've not had any major dental work performed at Distinctive Dental, but from the people I know who have had work done there, they've said only positive things as well. read more

I was having a near death experience when I first visited Dr. Loo. I was in excruciating pain and had to undergo an immediate extraction. Dr. Loo and his staff were amazing. I felt comforted and secure. I had had extractions before, and I was dreading the pain during the extraction and after. I was amazed and surprised that one of Dr. Loo's Dental Surgeons performed the extraction and an implant with absolutely no pain (of course I was given an anesthetic) I was waiting for the anesthetic to wear off, but Dr. Loo gave me antibiotics and painkillers (non drowsy, as I had to work the next day). I made an amazing recovery and I am so grateful to Dr. Loo. Dr. Loo's staff reflects him. Theresa at the front office is awesome with her bright smile and warm friendly personality. I absolutely love Jen one of Dr. Loo's hygienists who now does regular maintenance work on my teeth (and gives me sound advice!) Dental work could be costly, and I like that Dr. Loo was able to work with me on a payment plan. My 22 year old son goes to him too and we both feel secure in his hands. I would recommend Dr. Loo to anybody. He is friendly, compassionate, competent and sincere. read more

Very friendly and caring. Actually remembers his patients and specifics about them. Can tell he and his staff has patients best interests in mind. read more

I am new to the area and was referred to this dentist by a friend. It was the best experience at a dentist's office I have ever had. I have always hated going to the dentist, but Dr. Loo was excellent - both at explaining what we needed to do and the care he put into helping me out. I needed a crown and now that it's all done, I can't believe I waited that long. I feel great and and so thankful for how he and the whole team made me feel. Thanks to all of you and I look forward (imagine that) to coming back for a checkup! read more

I cannot recommend Distinctive Dental enough. When a mom of 4 can come in and get her teeth cleaned and even relax while doing it, while her 4 children are also getting their teeth done...it's a winner! They have a room for the kids to watch tv in and play and the staff took care of my kids needs while I got my teeth done. I always avoid going to appointments without my kids but fortunately I don't have to do this for the dentist anymore. I had previously had my kids going to a pediatric dentist and after a number of horrific experiences, including not being alerted to significant issues with my kids mouths, we changed to Dr. Loo. My kids love coming here and it has everything to do with the amazing staff! They love visiting Dr. Loo, seeing his fish and getting to visit with all the office staff. They remember our kids favorite things (tv shows, etc) and strive to make them enjoy their time there. Thank you to Dr. Loo and Distinctive Dental team for taking such great care of our family! read more

I highly recommend Distinctive Dental! Dr. Loo is an excellent dentist. He is very thorough, utilizes top of the line equipment/technology, and he genuinely cares about his patients. Dr. Loo is excellent at dealing with all sorts of dental needs and the results of his work are fantastic! Also, the office staff at Distinctive Dental is extremely friendly and kind (and they don't make you feel bad about going a little too long in between cleanings :). I recommend Jennifer for cleanings- she is a great dental hygienist! If you are looking for a new dentist, this is the place to go! read more

Have been going to Distinctive Dental since 2010. Their service and care has always been great and professional. Lots of care is taken to make you comfortable. I would not go to any other dental office after finding them. Will continue to come here till forever. Keep up with a great job! read more

I was recommended to Dr. Shawn by a friend, who is also a patient. I like how Dr. Shawn is thorough in his explanations of what needs to be done and why. His staff is as friendly as can be, including his hygienist Jennifer, and his office manager Theresa. I had several fillings replaced and got my teeth whitened as well. I've also been in for cleanings with Jennifer. I also love the praise music he plays on the sound system. It is a nice touch that made me feel doubly at home :-). I can't recommend Dr. Shawn and his staff enough! read more

I was very impressed by Dr Shawn Loo and all of his dental staff who were very friendly, polite and professional. They made me feel very comfortable. The surgery itself is very modern and clean and they use the latest technology. Dr Loo was excellent and thorough and I never felt pressured at any time to have more work done than was necessary (like in some other surgeries). The finance discussion was very transparent and they explain everything to you very clearly, so there are no surprises. I would highly recommend this dental practice. read more

Today I went to Dr. Loo's office and saw his plaques for Top Dentists in Orange County & Los Angeles and I realized my husband and I aren't the only ones who think he is the best Dentist around. Dr. Loo, is not only excellent at his profession but he is always so joyful and pleasant to spend time with! He has a special way of making me feel calm and relaxed even though I'm sitting in a Dentist chair, which in my case is no small feat... The entire staff in Dr. Loo's office reflects his persona, which makes for a very pleasant, seamless and professional experience every single time! We've been seeing Dr. Loo for about 2 1/2 years now and have never had anything but excellent treatment! read more

This is the best Dentist I've ever gone to! The staff is so friendly and so caring! I couldn't recommend them enough! They are very thorough but are also gentle. Everybody in there is great, but I love seeing Jennifer, the dental hygienist. They also give you the tastiest cookies on your way out! read more

I highly recommend Dr. Loo. His office is very clean & very organized. The staff is wonderful, especially Faby, when I had my last visit she was very nice & made me feel comfortable. Faby helped me calm my nerves, since I tend to get somewhat anxious when I go to the dentist. Again, I highly recommend this dental office. read more

How many people can say that they are excited to see the dentist? Probably not a lot. After a not-so-good experience with my previous dentist, I decided to see Dr. Loo and I am so happy that I did! I've been seeing him and his incredible staff for a couple of months now and I do not regret my decision at all! I'm really thankful that Dr. Loo is not one of those money-hungry dentists who try to ruin your healthy teeth for selfish reasons. He is an amazing dentist with fast and efficient skills! Dr. Loo and his staff make sure that you are comfortable and do not leave the office until you are 100% satisfied. I recently got my veneers done for my front teeth due to a fracture and the only painful experience was the numbing (that's only because I'm scared of shots). But the whole experience was quick and painless. Even when my appointments are at 7:30 AM or if my numbed lips looked like I got botox, everyone here makes my day so much brighter! I love the fact that I can say that I get excited to go to the dentist not only for the check-ups, but to also see the friendliest staff ever. I cannot thank Dr. Loo and his staff enough, and it fills my heart with joy to see that there are amazing people out there that want to give you the best service :) read more

I do not know where to start this place is great. The staff and Dr.loo are so friendly and caring ,they go out of there way to work with you and help you get the work done that you need I am so happy I found them and now my hole family is with them . read more

I've been a patient of Distinctive dental for years. I love how friendly and professional everyone is. I always feel confident that anything I might ever need done (fillings, cleanings, veneers,etc) will be done with great skill and quality. The office is clean and has very up to date technology. I recommend this office to all my friends and family regularly. read more

This is the best dentist in Orange County! The service here is awesome. My wife and I both see Dr. Loo and we never had any problems with this office! The office staff is really friendly also when making or changing appt. read more

This is hands down the best dentist in the world. Everyone in the office is friendly and courteous. Angie is basically the best person ever. She remembers all the little details which shows how much she cares about and appreciates us patients. Each hygienist is friendly, comforting, and best of all, GENTLE (they make every effort to make your cleaning comfortable and not painful in anyway) especially Jennifer. She is so kind and connects with her patients. Dr. Loo is outstanding, he takes the time to explain everything in detail so you know what is happening and how the procedures go. He also pays very close attention to detail, so you know any procedure is done once and done RIGHT. I cannot say enough good things about this practice! Trust me and try them out, I promise you will not be disappointed! ALSO - if you recommend a friend Dr. Loo will give you $100 of your next visit, AND your friend will get $100 as well. -- Thanks, Kevin - the In-N-Out Guy!! :) read more