I had a great experience getting my life insurance through State Farm. Alejandro Parada was my…read moreAgent and he was very professional, helpful, and made the entire process simple and easy to understand. I really appreciate his time and excellent customer service. Highly recommend Alejandro!

My state farm agent that I had been with for many years passed away and my account was…read moreautomatically assigned to Alexandra Anderson. I had no say in that decision and was first fine with the change, but after having my first initial call with her husband Harold he gave used car salesman vibes. He was comparing insurance increases to $10 boxes of cereals and the price increases. When I mentioned, I wanted to change to liability only since my car was over 15 years old, he resisted and pushed back and tried to "sell me" on why I should keep it. The car is old and not worth much. He then said we could look at the mileage to see if that's up to date and can be reduced but then gaslighted me into saying "that they have ways of checking" I don't drive very much and during the time I had them as my provider I told him I was working from home so my mileage can be lowered since I barely drive. After 2 more calls with him and I still didn't get good customer service. I had asked to speak to his wife Alexandra, but he said she only sets appointments for clients that purchase other services like life insurance etc. He made it seem my account was "too small" While I had great experience with Nardy (who no longer works there) Harold was not great to work with. Since his wife owns the business, they seem reluctant to help customers unless it's an increase in billing or new services. There was a lot of push back from him to work with me to see what they could do. State farm agents get 10% of each customers monthly billing so it just seemed like he didn't have customer's best interest and his sales tactics were really off putting to me. I never had any issues with any other insurance agent except this one. When I changed agents, he left me a voicemail afterwards. No I don't want to have a call to discuss. So here's my feedback in my review. Please do better for your customers. Customers can sense when you're thinking only about the profits. It shows up in tone, interactions, and "strong negative sales vibes" I would've stayed with them if I didn't have multiple negative phone interactions with her husband Harold. Working with your state farm agent shouldn't be as stressful as my experience.

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.

I highly recommend Sure88 Insurance Brokers. Will and Lydia are very helpful and knowledgeable…read more Recently due to some insurance companies moved their businesses away from California or too many claims, I have to shop around for new policies for my rental properties, Sure88 is the solution. I am very happy with them.

Lydia Ayento is very nice and super helpful in getting my insurance renewed. My insurance company…read morenotified me that my house must meet certain conditions before the policy can be renewed. Due to unusual circumstances, these conditions were meet/done only two days before policy expired. Lydia promptly collected all evidence and sent the underwriter for review. The policy is renewed one day before expiration. Meantime, Lydia got quotes from other insurers to ensure that I can switch to other insurance companies when non-renewal of my current home insurance company. Thank you Lydia

If you're looking for someone who is knowledgeable, helpful, quick to respond and genuinely looking…read moreout for you- Brian is your guy. Brian and his team are all over it, super impressed by him.

If I could give this agent and his staff a negative I would. I have had this guy claim to look…read moreafter my interest for two years. Very arrogant, and cocky. Speaks down to you as if you're a child. I had AAA and Costco, he states he would not wish his worst enemy to have this insurance . I ask him to shop some other policies besides Safeco and he refuses to do it. He claims, " I won't do it but you can do it yourself . " say good bye to your commission . I can shop insurance online, he was recommended by a colleague. He was not the cheapest nor the best rate. He gives poor advice and thinks everyone is stupid about insurance and he is the only one smart enough to understand it. I am reading the other reviews, looks like there is a consensus about this agent. Buyer beware, many other agents and companies willing to earn your hard earned dollar. Brian is not one of them !

Kelly Cortes was awesome, as usual! Kelly helped me with an urgent request for a declarations page.read more

Kelly Cortes was awesome!!!! She answered all of my questions and was able to complete the tasks at…read morehand in a timely manner. I love AJ, his staff, and StateFarm!!!

Cory is highly personable and handles the needs expertly for not only myself, but others of my…read morerelatives. His office is efficient and they have reached out to help when there are problems!

I was lucky to find Cory when I started looking for a new insurance carrier for our house, a couple…read morerental units, both cars, and an umbrella policy. We live up in the Summit Area and I had many many questions. Cory spent lots of time patiently going over coverage pros and cons and I ended up feeling confident with the policies I signed up for. I recommended Cory to a friend who signed up and was grateful for the referral. Recently, a condo unit above one of our rentals sprung a leak. It wasn't covered by State Farm, but Cory went the extra mile, working with the neighbor's claims agent and my property manager to work out an equitable (and non-obvious) solution. I've worked with a lot of agents over the years and no one has ever delivered that kind of service before.

It is without hesitation that I highly recommend Catherine Chen & Jessica Lopez-Garcia for their…read moreoutstanding insurance services. After 6.5 years of remaining a faithful customer, I have thoroughly enjoyed their excellent services, and I completely trust them. I have been treated fairly and honestly when consulting with them regarding any needs or questions that I may have. I am always informed of whenever I am eligible for any discounts; especially when considering my 6 policies where I am getting the most value for my money. I also find the parking that is adjacent to the office to be so convenient, please see photos. I am completely satisfied with their professionalism and insurance products, and I look forward to renewing all of my 6 policies every year!

Jessica was incredibly helpful, professional, and responsive throughout the entire process. She…read morewent above and beyond to assist me with my insurance needs, and made everything smooth and stress-free. I highly recommend working with her!

I am a current client of State Farm and have frequented this particular location several times. The…read morefriendly and professional atmosphere is a refreshing change from other pushy insurance companies; the staff at this location are very knowledgeable and quick to help with any needs I ever have. In particular, Miriam Pimentel, has always treated my calls or visits with patience and understanding. Thank you all at State Farm Los Altos location!

This past week I switched my car insurance from geico to State Farm with Michael. Michael went to…read morethe same college as I did, so when I heard he was licenced I thought it would be really great to actually have a face to go along with my insurance (whereas with geico I only had a 1-800 number). I was very pleasantly surprised! Michael was very professional and didn't mind communicating via email for the most part as I don't like to make many personal calls at my office. I haven't had a car in ages so car insurance is a bit foreign to me. He walked me through the basics and explained all my options to me. I had the same experience as Tara H. in that I was able to save money by adding renter's insurance (one of those things you know you are supposed to have but are always too lazy to actually go out and get). I had a really great experience with Michael and highly recommend him!