I'm extremely disappointed with my experience. Back in 2011, I purchased my wedding band here for $14,000 and was clearly told that if I ever wanted to trade it in, they would honor close to the original value (within about 20%). That promise was a big reason we chose this business in the first place. Fast forward to today I went in with all my original paperwork and documentation, only to be told my ring is now worth $3,000. The explanation? Lab diamonds have changed the market and natural stones "aren't worth much anymore." That's a huge shift from what was originally promised, and nowhere near the expectations they set at the time of purchase. It's incredibly frustrating to be told one thing to make a sale, only for that to completely change years later when you try to follow through. If policies have changed, that should be honored for existing customers who were given those guarantees. Buyers beware don't rely on trade-in promises like I did. If you're looking for a jeweler that actually stands by their word, I recommend checking out Robin Brothers instead they honor their sales commitments and trade in values! read more

Shaw's Jewelry - Appraisal document original from shaws! - Jewelry Near Me - Houston, Texas

I went in to get an African key chain ornaments placed on a my bracket. The service was excellent. By Gabriel Abbott. I have always received excellent service here. I also got a snap to place a third charm on my Sorority bracelet. I also bought a beautiful Rolex watch here in the late 90's. I received so many compliments on that watch. This is really a great jewelry store to come to. read more

Shaw's Jewelry - My Sorority charm. - Jewelry Near Me - Houston, Texas

RUINED my Valentine Day! KENNY offered no solutions or empathy. I spent a half hour looking, purchased items, had a receipt then KENNY said I couldn't purchase what I had already bought and came and VOIDED my transaction!!! NO SOLUTIONS OFFERED - TERRIBLE SERVICE & INVENTORY IS OVERPRICED & UNDERWHELMING - I walked out with nothing :( after being a customer for over 8 years and spending more than $15k in the past, Ill never recommend this place again. read more

I bought a bullova watch and had a diamond ring repaired in the last couple of weeks and was treated rather snobishly... Ivwas wearing a wirk uniform. Tolerated is what it felt like. I will not go there again. read more

One of the worst places in houston to buy jewerly, I been coming here for years , but I bought a rolex which cost $8300, paid cash asked for a better price and they said their margin isnt high on rolexs maybe a couple hundred dollars so they couldn't negotiate, thats fine and understandable. This was about a year and a half ago. The watch has gold in the band, now gold has over doubled in price since then and I needed some cash so decided to sale the rolex back, these idiots offered me 4k !!!! Thats less then half of what I paid . Many other reputable jewelers around that would treat customers better. read more

Great place to buy a watch and great customer service! Went in expecting to pay $800 for a Seiko and walked out paying $500 instead. read more

WARNING!!!!!! Do not buy a Rolex watch or any high caliber watch from this place! They will sell you a broken watch and then use the warranty period to attempt to do a tuneup on a flawed or broken time piece. Like doing a tuneup on a car with a broken engine and then expecting it to work...they are "very kind" scam artists! They will offer you this as a fixed until the warranty period has elapsed. Then insulting the intelligence of the customer by thinking that it is acceptable! You have been warned. Just spend a few extra thousand dollars and buy a new one or find a place other than this PAWN SHOP! read more

Shaw's Jewelry - Gorgeous $15k watch from SHAWS...that does not keep time! - Jewelry Near Me - Houston, Texas

If you are looking for a place where they take the time to listen to your wants and needs, this is the spot for you. My fiancé and I were looking a place where we could custom design my ring and while there are many places here in town, I liked how we didn't need an appointment, we just walked in and were greeted by warm and friendly service. Not only was the service superb, but after some discussion, we were able to find something I liked plus were able to customize it! We were super impressed, didn't think it could be so easy! And the price tag? Super affordable. Defined check them out! Love my ring so much!! Thanks Shaw Jewelers! read more

Shaw's Jewelry - Just Beautiful - Jewelry Near Me - Houston, Texas

My sister bought an engagement ring here a month ago. Her girlfriend died unexpected prior to their engagement. Shaw's wouldn't give us a full refund. The owner, George, was in the store when we went in and he refused to talk to us. Worst customer service I have ever experienced. read more

Great prices and service. Large selection of luxury watches diamond jewelry. If your looking for good folks to do business with. You found them at Shawn's. read more

My parents have been coming here for 30+ years. We have watched the establishment grow and improve but the service has always been immaculate. We know everyone on a first name basis and vice versa. There are everlasting family vibes and it makes you feel at home when you're here. We absolutely love Shaw's and we are lifetime costumers. Thank you! read more

Shaw's Jewelry - Jewelry Near Me - Houston, Texas

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The only jewelry store I trust with my jewelry. Albert is my go to guy! He always makes sure I am happy!!!! Thank you Albert!!!!!!!

My husband came in with a diamond he had already purchased because he didn't like the setting the wholesaler put it in. Together he worked with a guy on a design. I've seen the picture he wanted my ring to look like and the final product they gave my husband was off, very cookie cutterish (pear shaped diamond photo posted). Which is sad since he dropped about $20k. We came in about 9 months later for wedding bands. Although I thought the ring design was off, my husband really liked the guy he worked with on the ring. We went in hoping to work with him again and he directed us to an older lady to work with. She was nice but very short and unenthusiastic with us. We may be young but If she only knew how much we spent on the first ring maybe she would be a little nicer. Anyways, we found wedding bands and we were set. Fast forward an additional three months later I went in to get the ring cleaned before our wedding. I was already prewarned I would have to leave it overnight (which from what I hear is ridiculous compared to other reputable jewelers- a few hours should suffice) unless I wanted it just steam cleaned. I dropped it off and got the bill of over $100! For someone that has spent a huge amount of money with you that is ridiculous. Almost everyone I talk to say if they go back to the place they purchased their ring they get free (deep) cleaning. I was interested in using Shaw for additional rings (anniversary, push, etc) because they were a place I was comfortable with. Now that I hear so much from others that I'm being ripped off, it's time to look elsewhere. We wanted to be a long time customer, but when you treat them like crap and charge ridiculous prices for routine maintenance to your lifelong customers we'll walk. And honestly after reading their reviews on here I'm glad I won't be coming back. Sounds like my husband just picked this place because it was convenient for him when he lived in Midtown. read more

Shaw's Jewelry - Ring purchased - Jewelry Near Me - Houston, Texas

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TL:DR - Don't get a repair done here, they take too long and their service is bad I had a really bad experience having my watch fixed. I brought in a Citizen watch that was not telling time correctly. It took them about a month to get the watch back to me and after one day the face of the watch started turning around in the case. I've had this watch for 15 years and it never did that, obviously something they did incorrectly during repair. I brought back the watch and again it took them so long I honestly forget about it. I get a call months later saying that Citizen doesn't make the capacitor that is needed for repair so that they will refund my money for the repair. Again, this is like 3 months into getting the thing fixed. When I finally come into get the watch they immediately fight me on the refund which I said, fine just give me the watch. I receive a watch that still has the face sideways in the case and they didn't even connect the band back together, the pin is just sitting in the band disconnected. I ask the guy if he thinks it's acceptable to give a customer a watch back not put together and he basically said that I'm just mad cuz I didn't get my refund. I don't know if they outsource their repair work. Maybe that would explain why it takes so long. They should just stick to selling and repairing their own merchandise. If they would have just told me they couldn't fix the thing and never touch it I would have a better end result than I have now. read more

I have arrived at Shaw's to pick up my watch. They called yesterday to let me know that it was ready. I got here 5 minutes before opening time....it's 9:55 and they open at 10:00. Two people have signaled that they can't be bothered to let me come in just a few minutes early, rather they'd prefer I stand outside in the scorching heat for "just 5 more minutes". As for their customer service on visits prior, mediocre at best....yet not bad enough to provoke a review. I thank you, Shaw for these 5 minutes you have given me to reflect upon and to inform your future customers what customer service looks like here at your store. At 10:00 I walk in, wiping the sweat from my brow. The man at the register says, "Thank you for waiting." ...to which I reply, "You're welcome. It's pretty hot out there! ...but I'm sure those 5 minutes were very important." I know not if you were being sincere or saying it out of obligation or reflex. Regardless, the heat got the best of me and brought out some sass and for that I apologize. While, in the grand scheme of things this isn't really that big of a big deal...I just can't help but think it would have been a different situation had I walked up dripping in diamonds. Perhaps it's my fault for having the audacity to show up to your place of business without makeup and in workout clothes (athliesure is now a thing-get with the program). I assure you-my money is just as good as anyone else's and next time I need a jeweler, I'll be taking mine elsewhere. Don't worry-i won't be back. read more

I came and dropped off my ring this past Monday to get re-sized, I was quoted 125 and I thought that sounded high, but I left it there anyways. After, I left I called around other jewelers, and I found out that I could have gotten it done for half what they are charged me. I didn't appreciate that being rip off. read more

I specifically took my necklace (attached is the picture and link to my necklace (https://www.danarebeccadesigns.com/lulu-jack-mini-bezel-bar-necklace/?sku=N1335-Yellow-16/18&gclid=Cj0KCQjwlOmLBhCHARIsAGiJg7mx5y_20306sETCXGEQ-KgkiQWFGgQYDu9QgAQLhjQe4_mwuTIe3qwaAgHkEALw_wcB) to Shaw's jewelry for a repair because of the reviews and good reputation in Houston. The chain of my necklace is very delicate and was broken where the chain meets the pendant. The length of the necklace was 18 inches with a 16 inch jumper loop (as seen on the link above). The salesman reassured me it would be a simple fix to reattach the chain link to the pendant. When I picked my necklace up from Shaw's jewelry, the necklace was now 20 inches long with an 18 inch jumper loop. I explained to the salesperson that I was very disappointed that they had completely replaced my necklace chain without consulting me at all. He looked at me flabbergasted and said they would never make that change to jewelry without first consulting the customer. When I asked him how my necklace had increased in length by 2 inches without changing the chain completely, he was unable to provide an answer and said that I must have not known the original length of my own necklace. I felt belittled as the customer and no one was ever able to give me a clear answer as to what had happened to my necklace to cause it to increase in length by 2 inches. The necklace is not even sold at the length that it measured when I received it post-repair. I am very disappointed in the overall customer service, as the representatives implied that I did not know what the original length of my necklace was after multiple discussions and phone calls. I would have been much more satisfied if they would have just explained to me why they had to change out the chain in the first place and ASKED ME what the length of the necklace was supposed to be without trying to hide their mistakes. Now I feel like I was lied to and possibly cheated because who knows if the chain they put on my pendant is the same quality as the original metal. I would never recommend any of my friends or family to shop or take jewelry here for repairs. read more

I can't express how incredible the service is at Shaw's. I spent months searching for the right engagement and wedding ring set, and I wanted a unique stone. After searching all over town, including the international gem and jewelry expo, I went back to Shaw's and THEY found me exactly what I wanted. Do yourself a favor and ask for Kenny by name. He is incredibly patient, and he will listen to what you want and make it happen. I get compliments on my ring ALL of the time...you'd think I had a billionaire's budget! I can't imagine buying jewelry from anyone else. read more

Do you love flea markets? Do you enjoy sensory overload? How about having 5 people stare at you as walk around feeling like an ant under glass? If so, this is the place for you! I love jewelry stores. I love to look at shiny, pretty things that I'll never be able to afford. That being said, when we drove by and saw a jewelry store that we hadn't visited yet, we made our little u-turn and headed over there immediately. We walked in and BAM you have the entire family staring at you (I'm assuming this was all family since there was even a young 14 year old kid sitting behind the counter). This store is not big. They have about 6 cases worth of stuff, so they decided it would be a great idea to cover every single inch of the cases with jewelery. Literally, it was hard to see where one piece started and the next one ended. It was a mess. The sales people were polite, but it was a little unnerving to have so many people watching your every move. They all sat behind the counter and kept up a conversation amongst themselves, but it was awkward nonetheless. Another reason I think it was all family back there was the lack of professional training. They were all leaning on the glass and covering it up so as we walked by we couldn't even see the jewelery in that case. They didn't even bother moving off the case when we got to it. Plus, (and this is me nitpicking at this point), you don't leave the velvet cases all over the counters to cover up the case. I had to move about 10 different velvet covers just to see what was underneath! This would've never happened at a "real" jewelery store. I'm not sure how great the quality is or how the prices are since no one bothered to really help us, nor could we see any one piece stand out. We rushed out of there in less than 15 minutes--unheard of for us. read more

I was sorely disappointed with the level of service and the caliber of the staff I encountered. My fiance and I went in on Saturday afternoon. I'm on the hunt for a very specific watch for our wedding. Here's the reasons why I'm giving this place 1 star: - Firstly, the sales associates I worked with looked sloppy. I'm not expecting everyone to be wearing white gloves and Armani, but these guys looked out of place in the suits they were wearing, like they were going to a court hearing. - Secondly, the guy that tried to "help" me didn't even remotely listen to what I was looking for. I gave a pretty explicit list of criteria, all of which was ignored in an attempt to sell me something that was in the case, vs. trying to actually satisfy my need. I get it. A silver-toned mens dress watch with a black leather band isn't exactly contemporary, but don't try and sell me a sports watch and try and tell me that i can just swap out the bracelet for a leather band. Also, if I say I'm looking for something with a more classic look, don't bother showing me contemporary watches. It's not what I want. There was no attempt to engage me as to what my need was, it was evident that they were only interested in selling me, not actually helping me. I won't be back. read more

I came here after finding myself in a panic. I got engaged with the most beautiful ring I've ever seen and a day later- my finger was completely swollen and I couldn't get the ring off! Tried various attempts but it only made it worse. Fast forward (once my finger was back to normal), I take my ring into Shaw's and explain what happened. They re-sized my finger and fixed my ring in less than 24 hours! It's as beautiful as ever! They did a great job!! AND it was a very reasonable price!! (But let's be honest- I wasn't really concerned about the price). The woman who helped me was lovely- very friendly. I didn't get the vibe I saw in other reviews. Will definitely return. read more

We really like this place. We bought my wedding set, husband's band and an extra plain gold band for me here within the last year. I firmly believe we got the best deal in town on my diamond. Hands down.l They price competitively and have a recent selection. They also push the fact that they'll order something if you don't see what you want (sounds like it can be done quickly). Don't be thrown by the "and Loan" part of the name if you are in the market for some fine jewelry. This place is really nice. read more

I really believe they need to go through some sort of customer service training. The staff is just really not friendly. Attempted to sell an old diamond ring with them. the offer that they made me was just ok. I wasn't impressed with the offer, and their justification was even more unimpressive. But what can you do? You can shop around but I didn't have the time. The other staff was just sitting around staring at me without a friendly smile or anything. I give them a 3 because the second time I went in the gentleman was nicer but I likely won't be going back since everyone else wasn't. It's unfortunate because my husband spoke highly of them. Oh well read more

I've been in several times. Their selection on hand (engagement rings) wasn't impressive so I went to another store and made a slightly impulsive purchase. We're both very happy with our choice. Shaws missed out on a $5000 sale. They will let you create your own or order from catalogs, but it's just not the same. Another time, I was looking for a pendant, no luck. They just seem to carry average items. This time, I came in looking for a watch (ladies), no luck, but the watch salesman explained how I could go to the makers website and have my choice sent to the store. I did, and he said it would be in before Christmas 2014, I gave my contact number. I didn't hear from anyone, so I checked back. They said they would let me know when it arrived. I haven't heard anything as of 1/2/2015. I've had good luck with my sales ppl, only one pretentious female! read more

I bought my wife's engagement and Wedding ring here. A little pricey but very nice selection and personnel. However when I offered to sell them some jewelry, their offered prices were ridiculously low. A 4 ct diamond ring worth over $60,000 retail, their offer was $3,500. Other offered prices were equally low, obviously I didn't sell to them. A bunch of scam artists in suits. read more

Hands down, best jeweler in town. We have been shopping with Shaw's for almost 20 years!

So I was in a pinch and are 20 year anniversary dinner was planned but I still needed that perfect ring and I was slammed at Work so I knew who to call and that was our buddy Alex at Shaws. So this is how it went down. I call Alex and emailed him a pic of what I wanted and he rapidly send me three choices I then picked the one I thought I wanted asked for a break and he helped me a bit (-$250 thanks Alex) I made an appointment to pick it up when I saw it in person it was better than the pic! So after dinner I gave it to her and she loved it!!!! Thanks so much Alex and Shaws Jewelry Staff. read more

Shaw's Jewelry - 20 year anniversary. - Jewelry Near Me - Houston, Texas

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I have been in the market recently for a new watch and stopped in at Shaw's to take a look. How I had never stopped in previous in my 15 years in Houston I don't know. Kenny Dudley worked with me and was very helpful and quite polite showing me watches and discussing pricing, option, etc. The selection of pre-owned Rolexes is good and I felt comfortable in the space and with the quality of merchandise. Ultimately I decided on another Rolex from a local competitor (sorry Kenny) but I will certainly be back when I am back in the market. read more

The customer service here is great. My mother and I were out and about yesterday and since we were in the area I wanted to stop in and get my ring cleaned(it had at least been a year since it was last done). With out even asking the associate that helped us immediately offered to clean my wedding band and my mothers rings as well! It took 5 minutes to clean and as we were looking through the cabinets, my mom spotted a ring she really liked. The man came back with our rings shining like new and showed my mom the ring she spotted in the case. The sales man was nice and not pushy about buying the ring, but mom did anyway! There was no charge for our rings being cleaned which was great. This place has always been helpful and the service always great. Even though I live in Katy now, my husband and I will always drive in to buy jewelry from Shaws! read more

Came in to Shaw's for the first looking for a specific necklace and told the sales person, Patty, what I was looking for. She showed me a few pieces and within 15 minutes I was done and out the door. Thank you Patty for your help. This is my kind of Christmas shopping! read more

I bought my husband a tagheuer watch and needed sized. Called this place and Gabriel was so friendly and fast. I am impressed. I totally recommend him. . read more

Very rude and unresponsive customer service. I arrived to not only to make a very significant purchase but to also have some pieces that I had with me repaired and cleaned. I started with inquiring about cleaning and repair and the sales lady was dismissive, rude, and unknowledgeable about something so simple while all the other sales individual sat at their desk staring. I would not recommend this establishment to anyone!! read more

Unlike all the other reviews I had a wonderful experience here today. My sales person took him time to show me everything I asked to see and didn't rush me. He showed me rings, watched and earrings. I bought the watch I was looking for and a wedding set. Everyone was nice and made sure we were being taken care of. I'm thrilled I found this place and only wish I knew about it long ago. I will definitely make it my first stop when shopping for jewelry. read more

I honestly can say I was skeptical to try them after 2 local jewelry stores gave me false hope and high prices to repair my wedding rings and another ring. WOW!!!! Amazing work and a price we could afford and such a nice staff. My rings are better looking than when I bought them. Will return for sure read more

Came here to get my grandmother's ring resized - was about $65. Even though I wasn't spending a lot of money and I didn't look like an average customer, they still treated me with respect. The guy was able to tell me what process they would use and what to ultimately expect. Overall, I am a very happy customer with my newly sized ring :) read more

This is sad to write because my relationship with Shaw's goes back over 50 years when as a boy I would buy coins from Mr. Shaw in his store, previously located on the north side of West Gray. Unfortunately, I can no longer trust Shaw's jewelry to provide honest sales and service. Three years ago I purchased my wife's engagement ring here, choosing a higher end but modestly sized diamond. It was never out of her possession except the times we had been in Shaw's to purchase other jewelry and they offered to clean it up for us. She recently damaged her ring, and we took it in for repair. Prior to leaving it for repair, the young lady salesperson inspected and weighed the diamond and told us that it was not the diamond we had purchased. The diamond we had was a slightly larger diamond but of inferior quality. I was very surprised by this, obviously, because they only time the ring had not been in our possession since the time of purchase was when it had been in their jewelry service room. It seems the diamond we ended up with is not worth what we paid for, and the documentation they provided to me when I purchased the diamond does not match what we were given. I asked them to please correct all this, but they have completely washed their hands of the matter. They believe that the diamond was switched out after it left the store the first time, so now it is their word against ours. All I can say is be very careful if you do business with them. For me, they can no longer be trusted. Such a disappointment that after over 50 years of doing business with Shaw's, they have lost a long-time loyal customer. read more

Real review from a real customer... I purchased a pre-owned watch from Shaw's, although it was not an expensive watch, it wasn't the cheapest either. Now I purchased the watch in good faith, after all it is a very fancy store with a lot of beautiful products. However within the first 2 days of owning the watch, it already was giving me problems. The watch was stopping. So I returned to the store and they checked it in for repairs.... It was out for 2 weeks before they let me know that it was ready. So I had to take some time out of my day again to go there. After picking it up the second time, I noticed that one of the watch's complication was not working. Again I had to drop it off, this time for a "re-work". It only gets worse from here... A few days later I get the watch back. Once I got home I noticed that the service work they did was sloppy, dirt and debris was left on the dial and some of the lume plots were damaged. And worse of all the watch is still not keeping proper time. I went back for the 3rd time and finally decided I don't want to deal with it anymore. Guess what, they have a very strict "NO REFUND" policy. After what I've gone through I would assume that an exception will be made. So I ended up buying another watch that I don't really want because it's better than a store credit I probably will not use because I have no intentions of going back. I am actually in the vintage watch market and active in the watchforums such as RolexForum, Watchuseek and Timezone. I'm not your average watch customer because I know enough and will be sharing my personal experience of Shaw's Jewelry there as well. One more thing, their watch repair work is outsourced and done by a 3rd party. Of course they have to mark it up as well, don't be fooled by the store front sign claiming they repair watches, yeah maybe battery changes. Make sure you really want the item before you buy it because they are non refundable. Good luck and Thank you. read more

I know almost nothing about jewelry and could have done a better job than the salesperson who helped me. I recently went in to purchase a wedding band, expecting a great experience. Instead, as the two-star review indicates, it was just "meh." Would it have killed the salesperson to give me a smile and congratulations on my upcoming wedding? Would it have been such a burden to ask the date and to make other small talk so he could relate to me on a personal level and make me feel more comfortable making an unfamiliar purchase? Not once did he ask me if I had anything in mind or ask me about my style and taste so that he could make some recommendations. When I found a ring I liked and ended up buying he made no effort to tell me anything about it and I had to ask him the material, etc. Come on guys, this is Sales 101! There is no reason to expect your customers, many of whom likely know little about jewelry and are making a big purchase, to do your job for you. The store did not have the ring I selected in my size, so I had them order it. This was not a big deal, and they said they'd have it in about five days. I called to see if it was in so I could pick it up and was put on hold for a very long time. When they finally picked up again they transferred me to the salesman who had helped me, who then had to put me on hold forever while he looked it up. Please, get your acts together. read more

I was skeptical, but two very high profile, high society women highly recommended Shaw's. I shopped around "fancier" shops around town, but I got the best deal on a high quality diamond ring here. I tell everyone where I got the ring, lots of compliments on it... Not ashamed to tell everyone I got it at Shaws. Don't be a snob, give the place a chance. read more

This place is the best -- very professional and quick. I stopped in to have some links taken out of a watch that I was given for Christmas. Albert was so helpful and had me - in and out within 15 minutes. They have a HUGE selection of the very best watches and jewelry. Parking is super easy with their attached lot. Shaw's is my 'one-stop shop' for anything jewelry related. read more