I can't thank this store enough for their outstanding customer service! I was on a tight schedule…read morefor a camping trip and needed a tow hitch adapter ASAP. I called them at 8:55 p.m., just minutes before closing, and even though I would be a minute late, they stayed open just for me. The staff (Alex and his coworker) was super helpful, and they saved my trip. Highly recommend this location!

The customer service at this location was terrible. The girl (Luz) behind the counter was very rude…read moreto my sister-in-law when she was asking about replacement wipers. The girl behind the counter acted as if she didn't want to help at all, like my sister-in-law was bothering her and keeping her from whatever else.

I've been meaning to write this review for a few months now. Here we go:…read more Just when I think customer service couldn't get any better at Dublin Mazda, they go and outdo themselves. The funny thing is, the customer service here is absolutely genuine. I took my CX-5 in for its first service and was greeted by my service advisor, Heather. She was super cheery and personable--she made conversation and immediately gave friend vibes. She's clearly been in the business for a while because she was confident, knowledgeable, and never once felt salesy. When my car was done, I went on my merry way. I got home and parked in the driveway like normal. I didn't leave again until just after 6 p.m. when I noticed an oil spot underneath my car. Obviously alarmed, I called the dealership knowing service had literally closed two minutes earlier. Someone in sales answered, listened to what happened, and actually walked over to the service department to see who was still there. That's how I got connected with Damon. Who, spoiler, is the service manager, yet never once took that credit. He just jumped in and handled business. Damon immediately apologized and had me set up with a loaner car. I'm not exaggerating--it coordinated everything in about 15 minutes. I drove my car down, picked up the loaner, and went back home. Seamless. Now, it was my decision to drive the car in, I didn't feel the leak was so bad it was inoperable to drive. Damon offered to have the car picked up and brought in, I declined. Heather called me first thing the next morning to apologize again and let me know they were sending someone out to clean the oil off my driveway. I'm sorry... what?! Who does that?! Dublin Mazda, that's who. After a thorough inspection (and cleaning because there was oil everywhere), they found the culprit: a faulty oil filter. And even if it had ended up being due to mechanic error, oh well, things happen. Heather then went out of her way to get me reunited with my car, even offering to deliver it to me. The entire service department went above and beyond. None of it felt forced or like they were just checking boxes. They handled everything graciously because they genuinely care. As someone who's been on both sides of the counter--having worked at a dealership for years and, more recently, having spent way too much time dealing with a GMC lemon--I can honestly say I've never experienced this level of customer service. Beyond grateful for the service department at Dublin Mazda. Thank you for putting your customers first.

I am writing not about the service department but the sales department…read more I don't mind that you don't have a person waiting to help me test drive a car when I immediately get there. I'm happy to wait 10 minutes for someone who can. I am not terribly upset the car I want to test drive is unavailable. It would have been nice to drive it. Or even see it. But no one bothered to show me the car. Or any car. What I am upset is that you saw I was wearing a wedding ring and asked me if all my decision makers are here. Like I need my husband's permission to buy a car (I managed to buy the last 2 without help). I doubt you would have asked my husband that if he was at the dealership. Instead I finally talked to a woman (my service advisor) who finally cared enough to grab keys to show me the inside of a car because the men just chose to dismiss me. It wasn't even her job guys! It's 2026. Please do better.

I can't say enough about how impressed I am with Roger's work. I brought my 1971 BMW 2002 to him…read moreafter it was in an accident and it was like brand new when he was done with it. He even matched the 50-year-old paint job (which I know was not easy). I am super impressed with how well he knows these old BMWs. I learned a bunch from him, not just about issues with my specific car but about 2002s in general. I really appreciate when people take the time to explain what they're doing, and he did just that. Throughout the entire process, Roger was very good about sending pictures and letting me know how things were progressing. He also worked with the insurance company so I didn't have to worry about it. He made the whole process as stress-free as possible. I'm already planning future work I'd like him to do on my classic BMW!

If you are like me and are searching not for a collision repair shop, but for the BEST one, your…read moresearch is over. Roger was able to remove the dents from the original bumper on our 2014 Mercedes. His work is exceptional, his customer care is beyond wonderful, and the speed with which the repair was completed was fantastic. If I can find a way to upload a before and after I will but just saying the bumper looks perfect. Absolutely perfect. STOP SEARCHING for the right place for your vehicle and call now.

Jesus, the owner, is the most professional, experienced, knowledgeable and kind Auto Repair expert…read moreIve ever met. And ive owned at least 5 cars (due to past accidents lol) . He was very patient with me bc he helped me with my car to let it last a bit longer (front bumper was falling off) bc I thought maybe Id get lucky and someone can rrar end me but no lol - plus I needed my car due to running multiple errands . Anyways , months later I realize it was best I go through my insurance bc I needed a spare car - and Jesus was there, waiting patiently. Once I was ready to pick up my car, my car looked more beautiful than ever !!! As if nothing ever happened to it! He had my car washed and sparkling . Im so grateful to have found him. Jesus and his team brings valuable service!

Very good customer service, very nice and professional and most importantly they did great body…read morework.

I rented a uHaul trailer for a move with my truck, and Michael and Velma were so incredibly kind…read moreand helpful. I had never towed anything before, and they gave great advice on how to properly load my things and what to watch out for while driving. Picking it up and having them attach everything, take care of brake lights, etc was all super smooth. As a woman, it's also just so wonderful to walk into any type of auto shop and not be condescended to. Additionally, when I dropped off my trailer, I arrived RIGHT as the gates were closing for the day, on a Friday no less, and Michael still let me in with a gracious smile, and got everything detached before sending me on my way. Such knowledgeable, kind people! Definitely go to these folks!

Such an amazing company! Destiny and Velma were very accommodating, friendly, and helpful! Thank…read moreyou so much!

Sam is the advisor here and he was honestly great to work with. I don't usually write reviews, but…read morehis service made me want to go out of my way to leave one. He kept everything simple and straightforward. No pressure, no upselling!!!! just clear communication and solid customer service. He kept me updated and made sure I understood what was happening with my car the whole time. It's not easy finding people who actually care, but Sam definitely does. If you come here, ask for him. You'll be glad you did. thanks bro!

Came in for an estimate for a paint job They took notes and pictures and promised an estimate via…read moreemail that afternoon. Next day and no estimate received. Call in to inquire about it. They said it should be coming. Days later, still no estimate. What the heck? Decided not to pursue. The lack of responsiveness is not something I want to deal with.

This establishments professionalism supersedes most dealerships. Its met my expectations each time…read more Thanks to the wonderful team and Steven Verducci the service manager who leads it. I appreciate Steven. He is a great communicator, listens thoroughly and is efficient. Absolutely pleased and grateful to the team!

This is LITERALLY THE ONLY PLACE I trust to take proper care of my vehicle. They are honest,…read morecommunicative, thoughtful, knowledgeable, and professional. I have been a customer of theirs since 2022 and I have never been disappointed with their service. I drive a lot, so I have been there relatively frequently. They truly look out for both your car and your wallet. A few months ago, out of curiosity and convenience, I went to a dealership in Sacramento. The staff members were much less welcoming. Ultimately, they tried to charge me over three times what I ended up paying in Marin for necessary jobs, and they didn't even provide reasonable videos / pictures or offer to take me to the garage so that I could see things myself. That experience only confirmed what I have been telling people for three years: I don't plan to take my vehicle anywhere else. I CANNOT RECOMMEND JAGUAR MARIN ENOUGH! If you are able to get your car serviced here, you are extremely fortunate. You will be treated the right way, which sets them apart from just about every other business in the automotive industry. Without hesitation, I drive from Sacramento when it's time for some work to be done, whether it's just an oil change or something more complicated. I trust them entirely. THEY ARE THE BEST, HANDS DOWN!

I spent almost a year looking for the right car and walked away from several dealerships because…read moresomething just didn't feel right. I'm so glad I waited because I ended up at Nissan Infiniti in Dublin, CA. I bought my car on July 7, 2026, and I've been loving it ever since. From the first conversation to driving off the lot, everything went smoothly. Darren, my salesperson, was polite, knowledgeable, and never made me feel pressured. I highly recommend you ask for him when think about buying a car. Vishal in finance made the paperwork easy to understand, found me the best APR, and explained everything thoroughly. They gave me a reasonable price for my trade-in, the car was beautifully detailed, and the price of my new car was very reasonable. There were no hassles, no gimmicks, and no high-pressure sales tactics--just honest, professional service from beginning to end. I've bought 12 cars over my lifetime, including cars for my sons when they learned to drive, and I can honestly say this was the easiest and most enjoyable car-buying experience I've ever had. I highly recommend Nissan Infiniti in Dublin, especially Darren and Vishal. If you're looking for a dealership that treats you with respect, communicates well, and makes the entire process stress-free, this is the place to go. Thank you for making what is usually a stressful experience such an enjoyable one!

Avoid this dealership. Brought in car for oil change. They told my wife battery failed test and…read moreneeded to be replaced. I declined a new battery believing battery was still under warranty at Walmart. Get home and realize the battery had been purchased at Nissan dealership and was under warranty. Next day wife drives the car back to this dealership. Now, realizing it's under warranty the service rep who tried to sell me a new battery yesterday instead insists on a multi hour "deep charge"stating it will be over 3 hours (past my already 1 hour wait) with no loaner available before they can decide if they will honor the warranty. I left and instead purchased a new battery at Walmart. They lost all my trust and business over a $300 battery . Pitiful