I had a wonderful experience with Shepard & Sons. Travis was very quick to respond to my inquiry and figure out what was needed. We had a bit of an emergency but the team is reliable and knowledgeable. I appreciate that I was walked through what the issue was with multiple options. The feedback I received kept me calm and reassured that I hired the right company. Will definitely be my go to call whenever plumbing services are needed. read more

I noticed an issue with my water heater and reached out to schedule an appointment. Travis got back to me in a timely fashion to get me on their schedule. When he arrived, Travis spend an hour evaluating the problem and explaining some options. He provided pricing in an emailed quote later that day. During the actual service/replacement, Travis was well organized and efficient. I really appreciated his professionalism. I would highly recommend! read more

Excellent customer service. Worked cleanly and effectively installing a new toilet and disposing of the old. Very responsive with communication throughout the process... read more

needed a lot of plumbing work done ! ! A guy named Travis came out and went over the whole house kitchen sink and bathrooms! He worked so hard to get a toilet and sink in one day. read more

We had an issue with the sump pump not working properly. Travis responded promptly and was able to get it repaired quickly. The scope of the work and charges were explained clearly. Thank you for your service! read more

Travis helped us install a new Toto low flush toilet and heated bidet seat this winter. It's been life changing to have a clean, functional toilet in an old building--Travis's service was fast, kind, and informative through each step. He was especially knowledgeable in dealing with old plumbing infrastructure and gave tips on affordable Home Depot fixes for things we could do ourselves. read more

I feel overpriced by the plumber this morning, $575 for a kitchen faucet replacement. I have a kitchen faucet leaking tiny bit occasionally (if I don't press hard down, it will leak), Stepherd plumber came and gave me three choices, one with their supplies and material, cost $893, one with my supplies of the faucet, cost $375, another with their repair, cost $300, no guarantee. I said let's go option 3 first to see whether it is repairable, then if not, we replace it with a new faucet. Mr Shepherd said sure, he opened it, within 5 minutes, he told me it is not repairable, and I bought a new one, he replaced it. He asked for a charge of $675. I was surprised by the charge, I had thought that it was a normal procedure that the plumber opens the faucet, takes a look, if it is not repairable, gets a new one. I don't expected that they would charge double labor fee on this. By the end I was really upset, Shepherd knocked $100 down and I paid $575. All his labor time is about 35 minutes, 7:15 am in the home, 7:20 went out, took him about 10 minutes to write down 3 options, 7:30-7:35 he took a look of the faucet and said that it was not repairable, I went out to buy the faucet at 7:40, 8:10 I am back, 8:30 he finished the work. Per my understanding, if we go option 3, paid $300, Mr Stepherd repairs it, and it gets broken down again in couple days, then, Mr Stepherd could tell me that the repair has no guarantee, you need to pay me $375 for replace a new one, that would be totally understandable and acceptable, but not like that he opened the faucet, checked it, tell me not repairable, then asked me $300 for this option, then $375 for replacing. People don't make money that easy, I felt upset and got ripped off on the new year day. read more

These guys are extremely disappointing. They responded quickly first and even came out to check out the job. They said they would send an estimate that same evening. We messaged them when we didn't receive it, understanding that it might have been the holiday. They mentioned we would have it following Monday. Still no quote. We followed up again, they said we would have it that evening. No quote. They said they would call me at lunch to discuss, I received no phone call. I tried calling and never got a call back. They mentioned again that I would have it by the end of the week. Have not heard a word from them. Not sure what's going on over there or why they can't do what they say they are going to do, but I was hopeful and very disappointed in the end. read more

Sink leaked. He was very responsive and explained things in a way I understand. He did an excellent job.

We needed to replace faucets and garbage disposal and to get it done ASAP. Travis and the team responded quickly and took on the project even though it turned out to be bigger than anticipated. Travis hit up the supply store multiple times to get the necessary parts as the project got more complicated and managed to get it done in one day. We'd definitely recommend the company going forward and intend to use them for projects. read more

Travis at Shepherd and Sons was fantastic to work with. Replied almost immediately to our request. Promptly showed up at the time he specified and was professional throughout the process. The work done looks great and kept everything clean. Also helped refer us on a project we needed completed. Would highly, HIGHLY recommend him to anyone! read more

I had a great experience with Shepherd & Sons. My shower was leaking and they were able to send someone out the same week. Travis responded to my query within a few minutes and he was helpful during the whole process. He contacted me several times with updates and when they would arrive to do the repair. Their pricing is quite reasonable and I am very happy with the quality of the shower repair. read more

Travis was amazing, he dealt with everything and took the time to explain all options. Knowledgeable, fast, and clean. Highly recommended!

We're new to town and had 3 plumbing projects we were urgently looking to have resolved prior to moving into our new home. After the first plumber we hired was a no call, no show, we got in touch with Shepherd and Sons and are so happy we found them! Team has been quick to respond, showed up on time, explained all of the work in detail and provided various quotes and options for us. They moved our washer/dryer hookup and capped the old one, removed a broken kitchen faucet and installed a new one, and fixed our bathtub/shower by replacing fixtures & getting hot water to it (we didn't have easy walk access for this work). We will absolutely Shepard and Sons for all plumbing work in the future! read more

Travis responded to my Yelp request in a few hours to discuss the work needed. I had a clogged sink in the kitchen which I was not able to resolve with commercial products or by using an auger. Travis arrived promptly as scheduled; performed a walkthrough to clearly understand the problem; provided multiple options for the solution, inclusive of cost and expected work duration. Ultimately, I chose to replace the PVC pipes beneath my sink, rather than just have Travis resolve the clog. While the cost was higher than I expected for the work to be performed; Travis explained the work and the cost before work started. Travis completed the work in the duration communicated. The work was performed professionally; resolved the problem, and left the area very clean. Given the overall experience, I would hire Travis again, for any needed future work. read more

Travis provided excellent service in helping us replace our water heater. He was very responsive and timely.

Had a leak in my bathroom ceiling that appeared to be coming from another unit. Travis came in and quickly determined the leak's source, and fixed the issue (upstairs neighbors toilet) immediately same day. Would definitely give him a call again! read more

Travis at Shepherd & Sons Mechanical Services was amazing. Our tankless hot water heater started leaking and he identified the issue immediately. He worked with the manufacturer to identify any warranties, and saved me so much time and energy. Can't thank him enough. read more

Travis was exceptional in solving my bathroom sink and shower issues (related to draining issue and water flow issues, respectively)! I had requested a quote on Yelp for plumbing support and he was the first to respond within minutes, offering week of availability. Travis provided an arrival window when initially scheduling, and was extremely communicated his timing morning off. Upon arrival, he quickly assessed the situation, laying out all potential options, and offered to get to work on the looking into the two issues or potentially rescheduling for another day. During the same visit, he was able to remediate both issues in under 2 hours (including multiple testing), as well as installing a new shower head for me! Would highly recommend Shepherd and Sons to anyone in need of immediate plumbing needs, and will definitely be using for any future needs (though hopefully won't have anytime soon)! read more

I contacted Shepherd & Sons about a gas valve replacement on a gas water heater. Owner, Travis, contacted me via email and suggested I request a new unit from the manufacturer, Reheem, as replacing the valve did not make sense. I explained the unit's warranty had expired in June of this year, and Reheem was only willing to replace the part. Travis reached out to Reheem, and much to my surprise, they agreed to replace the unit. Travis did not end up installing the unit as a friend offered to install the unit for less. I would contact this company again based on the customer service I received from the owner. read more

He came to my home first thing in the morning! He explained everything to me and fixed the problem and he even answered my questions for other things I want done now I know who to call ! He was fast friendly and knowledgeable! read more

Contacted them at 9 pm for a leak... was at my door 7 am the next day. Very fast. Had corroded pipes and sink leaking into basement. Replaced piping and new kitchen sink. Work was done fast and was up and working 2.5 hours later. Gave me four different quotes in person before conducting work. Thanks!! read more

Shepherd and Sons installed a new laundry unit in our home and we couldn't be more happy with the outcome. Travis was outstanding, very friendly, and the job was done within a day. They worked well into the evening, above and beyond anyone we've hired in the past, and we will be using them for any future project we need complete. Great communication as well! read more

Outstanding service and accommodation. We had a very leaky sink. Travis S. moved his schedule around to fit us in. He diagnosed and addressed our problem quickly. When a supplier gave him a faulty pipe (not fault of Travis's) , he found a replacement immediately, spent extra time to complete the project, and did not charge us for the overtime. He was excellent. read more

I just moved into my condo and discovered an issue with my plumbing. After requesting a quote Shepherd & Sons got back to me immediately. Travis came right on time and even walked me through my property to explain my plumbing system and to let me know of things I should take care of in the near future. He was great! Very thorough and diagnosed and took care of my issue fast. I highly recommend this company and look forward to doing business with them in the future. read more

We were getting a new countertop put in and the installers suddenly were able to squeeze us in earlier than expected so I didn't have a plumber lined up for the sink. I reached out and Travis was very fast to respond and came over to give me a quote that same day and helped me solve a small leak while he was there. When he came back to hook everything up, he did a great job. Our house is older and has some older parts that needed replacing so the job ended up being a bit bigger than anticipated but he did a great job and was very professional explaining the problem and solution but very low pressure. read more

I contacted this company about a pipe that had a gas leak in it. They gave me a date ten days later. Gas company shut the gas off. So I had no hot water. We spoke in-between and again the appointment was Wednesday. Hadn't heard about a time frame. so I sent a message Tuesday on yelp because that the way we communicated. NO RESPONCE. Left a text message again NO RESPONCE . They should of ad least let me know the were not coming. I took the day off at work to meet them read more

Wanted to have a toilet replaced. Would've done it myself but HOA required a licensed contractor. Touched base with Travis, met up at my place, and received verbal quotes. Explained that I needed the quotes in writing so I could submit to my HOA for approval. I have a busy work schedule so I waited a week for a response. Reached out thru our primary method of contact, Yelp Messaging, and was informed that his wife recently gave birth. Asked that I wait until the following business day for a follow up. I gladly agreed that he should spend time with his family and that I would check up with him in another week. When the time came, I reached out once more and have not had a response since then. I would've been fine being told that they just simply didn't have the time to do this work at the moment and I'd move on to another contractor. Unfortunately, I ended up waiting over a month for service that never came and had to find another contractor to do the work. read more