Worst service i have ever experience. DO NOT GO THERE. They treat ppl like dirt.
This is what happened - i started ordering take out from this place a couple of months ago. It was recommended to me by a friend. The food was ok. Then one day i ordered a ramen dish to pick up on the way home from work. i specifically asked the person i spoke to on the phone not to put any onions and green onions in the food. The person on the other line said, 'There are no green onions in that dish'. i said, 'Great'. Got home with the food and what did i find? Freaking GREEN ONIONS!!! I was so MAD. i called the restaurant and complaint about this. i told them i had to chuck it as i am allergic to green onions. Understandably,
i wanted to get my meal replaced for free the next time i order. After a few mins of discussion, i was finally able to convince them to give me the same ramen dish for free the next time.
Yesterday, i decided to claim this credit on way home from work. i called and explained the situation. The person i spoke to put me on hold and when she came back she said that the head chef said they have to charge me $5 for the soup but you can get the ramen for free. I said WTF. First of all, this was not mentioned during our first conversation and second of all, WHAT THE HELL!!! The soup comes with the ramen as one dish, doesn't it. once again, i started complaining/yelling and restated that this was not my fault from the get go. It was your waitress that said, 'there are no green onions in that dish'. i said, 'She should be charged $5 for the soup as she was the one that made the mistake.' After a long period of back and forth heated discussion, they finally agreed to give me the entire dish including the soup for free. She said, this is only a one time thing.
I was running late in picking up our kids so, i was not able to pick the dish up. i asked my wife to pick it up as she was on her way home. When she got there the waitress or manager said 'We don't want your business here anymore. Don't come back' WTF!!!!! What kind of customer service is that?? This would never happen to a restaurant like Cactus club, Earls, etc. They are willing to potentially risk losing business from who knows how many ppl (all my friends and family will hear about this and all the ppl who read this review and wanting good customer service) over a bowl of soup??
i will let you decide how you want to be treated, fairly or like dirt? read more