Always a great fit. Fast service and shipping. I've been a customer for years! Worth the…read moreshipping !

Jays has a big selection of wide width shoes and the quality of the shoes is always good. The…read moreservice is great too!

I had such a wonderful experience at Shoe Mill on Sunnyside thanks to the exceptional customer…read moreservice from Cash Collin. He went out of his way to track down a product from their huge database and arranged to have it transferred from another store. It was clear he truly cared about helping me, and his kindness makes all the difference. It's employees like Cash who make Shoe Mill one of my favorite places to shop.

Because I need shoes with good support, I buy a lot of them at Shoe Mill and similar stores who…read morecarry Birkenstock, Merrill's, Vionic, Brooks and other shoes that offer high arch support and wide widths. If it wasn't for the poor customer service, I'd give this store 4 stars for their selection. But the young lady that "helped" me was not friendly, acted like it was a burden to go in the back to check for sizes, and just was not pleasant in any way. Not expecting a big fake welcome, but some acknowledgment would have been nice. These type of shoes are expensive, and I buy several pairs each season - I'll give my hard earned cash to a store who appreciates my business and treats customers with respect.

My name is Michael Avila, and I want to share the exceptional service I received from Isak at the…read moreNew Balance Bridgeport store in Tigard. I called this past Friday and Saturday with a very specific issue regarding a discontinued New Balance style I was hoping to find. Isak was gracious, friendly, and his knowledge of shoes is clearly extensive. When we realized the style was discontinued, he didn't stop there--he went the extra mile to check the main warehouse for any remaining stock. Although they were unavailable, Isak spent a significant amount of time discussing numerous comparable alternatives with me. What impressed me most was that even when it became clear I wouldn't be making a purchase that day, Isak remained incredibly kind and patient. Additionally, Isak suggested contacting their flagship store, Gimre's, which is right in my hometown of Astoria, saving me the long trip from the coast to Tigard. Isak displayed a level of integrity and professionalism that is rare to find. I am deeply appreciative of his expertise and will definitely be returning to this location in the future!

My first time buying New Balance shoes and I'm so glad I came in the store and bought them here…read more Griffin is the GOAT!! Super knowledgeable about New Balance and shoes overall and he helped me pick out my first pair of New Balance shoes. He even helped me get a good deal by offering me the kids version that came in a wider option, which is exactly what I needed AND for a fraction of the cost of the adult shoe! Thank you Griffin! I'll be back for the black 990s!

Best place to look for barefoot shoes in person!! Extremely helpful and easy to find what fits for…read moreyou.

Such a great shop. I've purchased two pairs of shoes here after doctors and trainers have advised…read moreme to update my shoes when complaining of knee pain and plantar fasciitis. Both times the sales person brought me just the right shoe and my pain-cycle closed. Thanks!!

Stopped in for the first time and bought a pair of Chinook boots. Unfortunately the leather tore…read morewithin two weeks. Brought them back and they had no problem offering a warranty exchange. They were out of stock in my size, but the manufacturer is in Lake Oswego and they were making their order the next day. They just added me to the order. Less than a week later and my boots are in! When I picked them up, he told me Chinook didn't want the old pair back, so he patched the hole and gave them back to me! Super friendly service that goes the extra mile because he can. You have a customer for life!

Amazing boot store. Very friendly owner giving discounts to union workers. Go ahead and stop by!read more

Shoe Mill operates several fine footwear retail stores in Portland and Salem, Oregon. That's what…read morethe Apple Maps says. But let me tell you something. The man who sold me this pair of Hoka One One is perhaps the most vivacious, knowledgeable, enthusiastic, and happy person I have ever met in a shoe store. He is the antithesis of Al Bundy. I have been hiking my entire vacation out here in Portland, clocking something like 40 miles in five days. (don't judge if you're a big-time hiker. I'm just getting started. I need time for tattoos, meeting my cousin for the first time, and other vacation type stuff) anyway the point is my feet are tired. Hoka is to feet what Visine is to a stoner's eyes. So I went in there. This guy was like a super happy positive ant lion. There was no possible way I was leaving without a pair of shoes, less I endure the sight of his bright smile faltering for just one second. And I don't regret it. But there's more. You see I missed my flight this morning because of a delay and the airline had to reschedule it all, and comp me a hotel room near this shopping mall. So instead of going home today, I'm stuck next to 20 acres of retail, which thankfully includes bars. Four margaritas in, I'm wandering around again and I see him walking a couple out. Each has the exact same bag that I had, with the same blue box emblazoned with the same brand. They are praising him for his knowledge and thanking him for the $600 they just dropped. Corporate, if you're reading this, this dude is regional manager material. I wanted to slap him high five, and yell, "Bro! Hoka! F@&k yeah!!" But that seemed like it would be a lot. And none of those three had been drinking margaritas all day. Anyway, point is, buy some shoes here.

I hate shopping for shoes. Trying to find shoes that fit my weird feet, can accommodate custom…read moreorthotics, are in my budget and actually attractive is always a frustrating experience. But I need walking shoes for an upcoming trip, so I tried Shoe Mill. It was a pleasant surprise to find they still use "old-fashioned" approach here. Instead of slinging boxes at me and leaving me to sort it out, the salesperson, Susan, helped me through the entire visit. She listened to what I needed and was very knowledgeable about the shoes and proper fit. It took 10-12 pairs to find what I was looking for and she was upbeat and kind the whole time, while also helping several other customers. I ended up with two pairs of walking shoes that are not only comfortable, but super cute! Best shoe shopping experience I've had in years and I'm actually looking forward to my next visit.

Service : Mark. Top of the line it could not improve in any way…read moreSelection: the most options in one place for my foot! Value: they will see that you are 100% satisfied. You tell them what you need and if it can be done they will do it!!

I stumbled upon "When the Shoe Fits" out of sheer happenstance. Even though I'd driven past here a…read morehundred times, I somehow never noticed it. I stopped in in hopes of purchasing a pair of Books Glycerin 20s, but they didn't have them. I was immediately greeted as soon as I entered, and the knowledgeable employee knew their inventory well enough to know that they didn't have what I wanted when I asked. She wisely advised that if I've worn those with favorable results, it is probably best to stick with them, and offered to order them for me. Since I needed them sooner than they'd arrive, I opted not to order them. The store is clean, well-stocked, and has a great selection. Prices are very reasonable, and are on par with all others that I've shopped. There is also plenty of parking. I'm looking forward to my next visit if I decide to try a different shoe.

I've been to two locations so far and both times they've had a great experience. The customer…read moreService is top-notch and the staff are knowledgeable and more than helpful. I couldn't recommend this anymore.

Fantastic customer service! Informed and professional! Would highly recommend esp for those…read moresuffering from planter fasciitis, I now have comfortable and supportive shoes.