We just bought a used Gold Certified 2023 Toyota Prius from Penske Toyota in Downey and got a great…read moredeal on a low mileage super clean car for my wife. Our sales rep Ruben Bustamante was super professional and easy to work with, Tony the Manager worked some magic on the numbers and Sergio in finance was a straight shooter, no hustle or bs - he wrote the deal as was agreed upon. All in all, a great car buying experience - plus we were done and in our new car in less than 2 hours and my wife loves her new car. We drove to Penske from Venice after visiting several dealerships and it was well worth the trip. I highly recommend stopping by if you are looking for a new or used Toyota. I'd give 6 stars if I could

I've been coming to this location for a while and have never had any issues, which is why I feel…read moreit's important to share this experience. We came in for an oil change shortly before closing. I completely understand that it was later in the day, and I would have had no problem being told to come back another time. However, we were still accepted for service by Nancy Velasco and told the car would be ready in about 40 minutes. When we returned shortly after, we received a call by her asking where we were, and the tone felt unnecessarily passive aggressive. From the initial interaction to the follow up, the communication came across with an attitude that didn't feel welcoming or professional. I also spoke briefly with a manager, but the concern seemed a bit dismissed, which was disappointing. I truly understand that working with customers especially close to closing can be frustrating at times. But a simple, polite response goes a long way, especially for returning customers like us. Overall, I still value this location and the service I've received in the past, but I hope this is something that can be addressed moving forward. I would hate to come back and see her with the same attitude. A little kindness and professionalism makes all the difference

I came across a listing from Our Next Car for a 2011 Toyota Sienna with only 44K miles for $12,999,…read moreand honestly thought it had to be too good to be true. We had been hoping to find an affordable, clean, and reliable Sienna after a bad experience with a previous dealership. The same day we came in to test drive the vehicle, I told Will that we wanted to move forward with the purchase. When we returned the very next day, he already had all of the paperwork prepared and ready for us to sign. We completed the purchase that day and also dropped off two other vehicles we needed to sell, after Will let us know he could help us with that as well. Working with Will has been a completely different experience from what we've had elsewhere. He was honest, straightforward, and respectful of our time. The vehicle was genuinely in fantastic condition, the paperwork process was efficient, and the entire experience was smooth and stress-free. He also made it clear that if anything came up after the purchase, we could reach out and they would take care of it, which meant a lot to us. Will listed our other vehicles right away and even handles the detailing--either as a paid service or by deducting it from the sale price. He's very transparent about his pricing and only makes $500 on trade-ins, which feels more than fair given the convenience and the amount of work involved. It truly feels like a one-stop shop, and we really appreciate how seamless everything has been. We're looking forward to continuing to work with Will and will absolutely be coming back when we're ready for our next vehicle purchase. Thank you, Will--we truly appreciate your honesty and professionalism!

Five years ago my husband and I moved to LA and bought a 2017 Toyota Prius from Will. It is one of…read morethe best decisions we made when starting our life in LA. We had been living outside of the US and hadn't had a car for more than 10 years. Will was absolutely fantastic. He gave us a very fair price and we have been extremely happy with the car for all 5 years. Will answered any questions we had (even dumb ones about mistakes we'd made) and even answered a question for me today about selling the car 5 years later. We are leaving the country again and that is the only reason we are parting with this car. We would have driven it happily for many, many years to come. I cannot recommend buying a car from Our Next Car highly enough.

Minor issue handled 'carte blanche'. Expert customer service from Hadi and Hector that you won't…read moresee at any other dealership. Thanks guys!

Would not recommend coming here. This is your typical used car dealership with terrible service and…read moreunsavory employees. Waited 30 min for someone to even acknowledge my being there. Finally, when I talked to the heavier set Hispanic man he was very rude about me asking to see the interior of a car. When I did ask to test drive it, I was told I needed to submit a credit app, implying I could not afford it. First of all, I drove there in a car of similar value. Secondly, the "dealership" was in a rough part of town and far from glamorous to say to least. For them to treat me like I drove to a Porsche dealership to joy ride a $200k car was laughable. Lastly, I would never submit a credit app with a place like that because god only knows where my social security number would end up if I did. Stay far far away from this place.

Alex is a FRAUD & Con so nice & acts like he really helping you when he is not!! He sold me a…read morelemon!! I bought my 2014 Nissian Altima in 10/2024 . Just a few days after the 30 days warranty was up! My car really starting going down hill! He reimbursed me for one problem that I had. But after that it's been a problem after problem all year long! He also didn't give me the information he was supposed to before I purchased the car. There was a half fast job done on the body and interior in the car that is now all falling apart inside and out. So be careful, especially if you're a woman do your homework on any auto dealership that you seek especially this one!! Alex I told you not to give me a lemon you said no accidents which was wrong. I also told you this is a gift from God so if you sold me a lemon, you would feel the raft of the Lord!! So sad because my family knows you!!

Very good service, Alex is an amazing sales person, and the owner he's very polite and happy to…read morehelp you.

I had an excellent experience at this Toyota dealership. From the moment I walked in, the staff was…read morewelcoming, professional, and genuinely focused on helping me. They took the time to answer all my questions without any pressure, which made the whole process feel comfortable and stress-free. The sales team was knowledgeable and transparent, and they made sure I understood every step, from selecting the right vehicle to finalizing the paperwork. The service was efficient, and I truly appreciated how smooth everything went. Overall, I'm very satisfied with my experience and would highly recommend this dealership to anyone looking for great customer service and a hassle-free car buying experience. Special shoutout to Sir Jojo and Sir Jay for making it possible. I know getting the car that i want is a little too much to handle right now. Thank you very much guys!

Arvin is such a pleasure to work with. He is the best and really knows his stuff. He worked with me…read moreeven though I have not so great credit and no down payment and even with that I have great monthly payments. Thanx Arvin!

Did a thorough pre purchase inspection and gave me honest feedback and advice. Really appreciate…read moretheir professionalism.

So I got a quote from this place and was doing everything via text. Let me tell you guys about the…read moresmooth experience I have and how attentive their employees were. I believe his name was Lozano( sorry if I got it wrong) and Anthony. They fixed my car no issues and had it up and running in no time. They were very professional and even washed by vehicle prior to me picking it up. I highly recommend them and they are extremely affordable. Don't hesitate to give them your vehicle. Best part. No check engine light lol. The warranty they offered is just a plus!

We had a wonderful experience with Wendy. She was communicative, answered all of our questions, and…read moregave us the space we needed to be thoughtful about our purchase.

The guys at Champion Jeep in Downey are the best. Julio was the best car salesman I have ever…read moreencountered. We had shopped around at another Jeep dealership and ultimately chose not to go with them as they had such poor customer service. Julio made our experience spectacular at Champion Jeep - he was super responsive, accommodating, and worked with us to get the best deal - he genuinely cares about his customers! We were so impressed with his service and have already recommended the dealership to our friends and family. Will 100% be returning in future!

I wanted to take a moment to provide you with feedback on my recent purchase experience with Alfred…read moreTovar at your dealership. Coming from a background working in retail for over 12 years, I must commend Alfred for his exceptional customer service. Despite a challenging initial interaction with the finance department and floor manager Mike, Alfred went above and beyond to rectify the situation. His professionalism, hospitality, and willingness to accommodate my needs truly stood out. I greatly appreciate Alfred's dedication to making the customer a priority, and his effort to ensure a smooth and enjoyable experience. He has truly set a high standard for auto sales associates, and I will definitely consider him for future purchases. Thank you for employing such a valuable team member. Best regards, Erick Correa

Avoid Precision Honda - Unprofessional and Retaliatory…read more My husband and I had an incredibly disappointing experience at Norwalk Honda over the weekend, followed by completely unacceptable and unprofessional behavior from their team. My husband had been in communication with Ashley prior to our arrival, and they were supposedly expecting us. We went in specifically to test drive a Honda Pilot. Upon walking in, we were greeted a few times but never actually helped. When we asked for Ashley, she never showed up. Eventually, a manager came over and asked if we needed assistance. We told him we were there for a test drive, and he walked away, leaving us waiting yet again. After 20 minutes of being ignored and shoved aside, we decided to leave. We drove straight to Norm Reeves Honda in Cerritos, and the difference was night and day. Within 5 minutes of arriving, we were sitting inside a Honda Pilot. The real issue, however, started after we left. My husband sent a follow-up text to the Norwalk Honda team letting them know he would be leaving a bad review due to the lack of service. In retaliation, someone at Norwalk Honda entered my husband's contact information into a mass inquiry system. He was then bombarded with non-stop spam calls from other dealerships. My husband has been in the automotive industry for many years, so we know exactly how the process should work and were expecting a completely different experience. We are serious buyers with a lease expiring soon, and Precesion Honda completely lost our business. So much for the "Helpful Honda People." Save yourself the headache and go straight to Cerritos instead.

The staff at Tesla Montebello were absolutely amazing from start to finish! Even after it was…read moredetermined that my car would have to stay overnight, they went out of their way after hours to make sure I was taken care of and got me into a loaner vehicle. The lead technician, Frankie, was great, along with Kevin, who helped me navigate the process. Jeremy was also extremely helpful and knowledgeable throughout the entire experience. He took the time to explain everything and made the process feel very smooth and stress-free. Huge shoutout to the entire team at Tesla Montebello for going above and beyond. It's clear that they genuinely care about their customers. Definitely one of the better service experiences I've had!

Absolutely unacceptable experience with Tesla and specifically with Fredy. This has been one of the…read moremost frustrating, careless, disorganized, and unprofessional vehicle purchasing experiences we have ever dealt with, especially for a company of this size and reputation. We placed a deposit for a Cybertruck back in February after Fredy from Tesla assured us the process would be straightforward and that he would personally walk us through everything step by step. We made it very clear from the beginning that we were unfamiliar with Tesla's ordering and registration process and were relying on him as the sales advisor to properly guide us through it. What is especially frustrating is that before we placed the deposit, Fredy was constantly following up with us, responding quickly, and actively trying to secure the sale. The moment the deposit was collected, his level of service completely changed. Communication became inconsistent, follow through disappeared, and the entire experience suddenly felt careless and neglected. It honestly became one of the worst sales experiences we have dealt with. Fredy specifically told us that once we placed the deposit, everything was essentially set and that my dad would only need to be present at pickup. Based on those representations, we had absolutely no reason to believe there were still additional requirements or outstanding steps on our end. Now it is almost June, and after almost no meaningful communication or follow up, we suddenly found out there were supposedly still financing and profile steps that needed to be completed, something that was never clearly communicated to us beforehand. The only reason this was even brought up was because we escalated the issue and repeatedly demanded answers after being left completely in the dark. What makes this experience even worse is the complete lack of communication and professionalism after the deposit was collected. Calls were ignored repeatedly. Messages were left unanswered for days while clearly showing as "read." We constantly had to chase Fredy down just to get the most basic updates regarding a vehicle we already placed money down for months ago. At one point, Fredy even admitted that he made a mistake regarding the process and communication, but after acknowledging it, he disappeared again. Later, we were told he was on PTO, and even after that there was still no proper follow up or resolution provided to us. A customer should not have to beg for communication after placing a deposit on a vehicle. Delays are one thing. Being ghosted, ignored, and given constantly changing information after money has already been collected is another. At this point, it genuinely feels like once the deposit was secured, customer service and follow through completely disappeared. The salesman at Tesla simply took our deposit, and at this point we still do not even know if we are getting the car or not. Even now, calls continue to go unanswered while messages are clearly being read and ignored. That level of disregard toward paying customers is completely unacceptable. Montebello Tesla does not even have a direct phone number publicly listed, so Fredy is essentially our only point of contact, yet he continues ignoring calls and messages instead of properly communicating with us. Fredy, are we getting the car or not? We have been waiting since February and still cannot get a straightforward answer.