I had a Compressor issue, (just at the start of a triple-digit week). My Home warranty company…read moreused ULTRA Heating & A/C. Ultra contacted me within the hour, and scheduled me the next day. Their technician, Victor was excellent. Punctual, well informed and professional.

Extremely disappointing experience with Ultra Heating & Cooling through American Home Shield…read more The first technician came out and said the system was iced over and that he couldn't properly evaluate it. I understood that. However, even after I explained that we have an infant at home and were without adequate cooling in the Las Vegas heat, it took another three days for him to return. When he finally came back, he gave me very little explanation of what he had actually checked or what was wrong. I was told there was "physical damage," the refrigerant looked low, valves might be leaking, and that they needed authorization from the home warranty company. Then I was told it could take another one to two weeks. He did not take the time to clearly explain the diagnosis or investigate other possible causes with me. He was not FRIENDLY at all !!!! I finally called my own HVAC technician. The difference was remarkable. He spent at least an hour thoroughly checking the system, including the wiring and refrigerant/cooling levels. He discovered that wires were disconnected, corrected the wiring issue, checked the rest of the system, and the unit is now working properly. That is what makes this experience so frustrating. I was being prepared to wait another one to two weeks for warranty authorization and possible repairs, while another technician took the time to actually troubleshoot the system and got it working. This was a waste of time and money, and the lack of communication, thoroughness, and urgency was unacceptable. American Home Shield should be ashamed of the level of service provided by a contractor representing them. When a family with an infant is without adequate cooling in Las Vegas, they deserve a technician who will thoroughly investigate the problem--not simply leave them waiting another week or two without even clearly explaining what is happening.

HVAC technicians they employ know what they are doing and communicate effectively. The business…read moreoffice is responsive. I recommend them.

This company bought M&K who was the original AC company that installed our Bryan AC in 2015. After…read moregetting conflicting diagnosis from different companies on the issue with our AC, we call Mechanical to give us diagnosis. The Technician looked at our system and was very knowledgeable about Bryant systems. He performed all the tests needed for a diagnosis. He said that the compressor was good and the expansion valve was good, but the fan motor was not performing as needed. He replaced the fan motor and acid cleaned the coils . What I liked the most is, he did not try to upsell us to a new system. Thank you Anthony for you expertise.

I want to give a huge shout-out to technician Artur for the excellent service he provided! Our air…read moreconditioning went out late in the evening, and Artur came to our rescue in less than an hour. He quickly diagnosed the problem, got right to work, and had our AC up and running in no time. Thanks to Artur, our home is nice and cold again! We truly appreciate the fast response, professionalism, and outstanding service. Highly recommended!

Sorry to say I now believe that the negative reviews for Alpha Air are most probably true. Five…read moreyears ago, this company used to be very good with communication because of Terry, their front office lady. After she left them for whatever reasons, getting somebody to pick up the phone or respond back to leaving a voice message can be hit or miss, especially during the busier summer months. Don't waste your money to buy their extended warranty because Alpha Air won't be there for you when you really need them for that expensive covered repair job. My AC died during a 100+ degree day, and I called Alpha Air several times and left a message but no answer. I finally decided to just call another AC company that came the same day to fix the problem, but of course, I had to pay out of pocket instead of being able to use the pre-paid warranty. I also had a sick, elderly parent suffering in a sweltering house so I wasn't going to wait for an unreliable company that didn't pick up their phone and will likely just say that they never got my phone call or voice message or that there was a glitch in their system. Alpha Air can do the job well if/when they want to show up so I give them one star for that and one star for Terry who no longer works for them. Based on my recent experience, however, I won't be using Alpha Air anymore and wish we had never paid for their useless extended warranty. They got their extra profit back then, but lost a long-term customer as of now. Businesses that truly deserve all their positive reviews have consistently excellent communication/customer service so they don't have to give after the fact excuses or apologetic explanations.

I can't say enough about the salesmen Mike, the installer Jose & his crew and the quality of the…read moreheating & a/c unit installed. Mike listened to us, after we explained what we wanted for our garage, Mike then told us what unit he would recommend & why. Helped us with funding & arranged install within 2 days. Jose & his crew showed up and immediately went to work. That night the owner of the company Ray called. The unit is sooo good, it cooled off the garage so fast & cold my wife even complained she was cold & shut off the a/c. I very very HIGHLY recommend this company for any of your heating & a/c needs!! Everything from regular service of your units to buying a new system.

GREAT GREAT GREAT COMPANY TO WORK WITH!!! from salesman to…read morethe owner Ray...the installation crew was fantastic. We intially installed a complete downstairs hvac...but after the great experience and working with Ray... we decided to also do the upstairs unit!! Every thing went well. WISH I HAD MORE HVAC UNITS TO REPLACE...HEHE CALL THEM..YOU WONT REGRET IT!!

The TLDR Version: Air Supply Heating & Cooling was incredibly responsive, well priced and financing…read moreworked out seamlessly to have an Amana 4 ton GasPack installed within TWO days after our HVAC went out. The experience was great and I'll recommend them to everyone. It has been a little over a month since install and we did have one issue with the dual-stage nature of our unit. The unit kept short cycling, we had opted to go with a larger unit (4 ton vs. 3.5 ton) as the calculation needed put us right around a 3.6. Air Supply came out twice and did all that was needed to confirm that we just needed a different thermostat to properly handle the unit. All around it worked out great, we're now seeing energy efficiency and that will lead to savings... while keeping us very cool :D! Additonal context on what made Air Supply our final choice. We purchased a 29 year old home in April. My NIGHTMARE of home ownership is the HVAC going out in summer so we had one company come 'for a tune-up' and besides being outright lied to we learned that technicians are often just sales reps in... well tech clothing from a second company who was trustworthy but the financing terms did not align with our needs. Respectfully, if I wanted a sales rep I will just ask for one. A second company came out and told us the system should get through summer and call them for maintenance in fall/spring... Monday of this week the system stopped working. We called a company who got good reviews and I believed would be trustworthy given their support for military/veterans. We again got a 'sales tech' who couldn't even properly identify our current unit type and tried to sell us a Goodman basic system for well above market rate... so we kept looking. Air Supply used Goodleap the same financing firm and I found them to have very good feedback on google/yelp but also places like reddit... as I came to learn you really get to know a company's reputation on reddit. I called Air Supply on Tuesday and Lisa showed up towards the end of the day. She was so very wonderful to work with. It was refreshing seeing a binder of predetermined options, a consultation on what we wanted and recommendations on what we should get based on our feedback. We didn't just get another tech telling us BS about this or that and showing us pictures of 'our unit'. Gosh, one day our system was Trane the next day it was a York a few months earlier it was so old that all the identifiers were worn off (true stories from 3 different HVAC companies)... Lisa even was nice enough to send pictures of the old unit the next day AND the new one post install. As I told her, we're at a point where we know what we want, we know the rough pricing and in some ways it's a race to the bottom for who gives the best value and after seeing pricing... thankfully it was hands down Air Supply. Once we completed the paperwork, Lisa kept us updated through the whole process. Installation was on Thursday of the same week and went flawlessly. We got to chat a little with Jose and Victor who were excellent and very friendly. All around it was simply a wonderful experience. I very much value relationship based selling/customer experience with companies I interact with and Air Supply not only delivers that but does it at a fair price. Thank you again to Lisa, Jose and Victor. I can't thank you enough for the wonderful experience we had.

One of our 3 units quit working in February of 2024 and this company told us we needed it replaced…read more The salesman told us he'd give us 3 smart thermostats for free. We had to call them out after the installation at least 5 times in the two summers after the install because it was blowing hot air when it turned on. They were nice enough to send out techs free of charge but to no avail it is now 2026 and we are still having problems. One of the service calls we were told that there was a clog. Another time we were gaslighted and told that it's the residual hot air from outside but then it cools down. But it could never keep up. We set it for 76 but can only get it to 78. Our first summer bill after the install was $950. The prior year with the old system it was $650. Then the next one a little over $1000. Repeat that the following year with calls requesting for servicing from them. So... our daughter hooked us up with her former employee who owns an AC business now. He came out and after doing some investigating of the unit itself he pulled off the UV light from the air handler in the garage. He noticed warm air right away which should be very cold. The air tested 76 degrees which is bad. The thermostat was wired wrong and BOTH the heater and AC have been turning on simultaneously!!! After he rewired the new thermostat we bought, it tested 38 degrees and we no longer sweat the bed as a result of fearing our next energy bill. All is working well now and I can actually get a chill. I was not about to call them out a sixth time. They are not skilled or something more sinister is at play. I don't know. I'm just so thankful that it is fixed because it has been very depressing having spent $15000 on a new system only to have extremely elevated bills. Be ware.

This company truly deserves more than five stars--I'd even give them a 10 star rating. They are…read moreconsistently there for you whenever you need support. Everyone who works there is professional, friendly, and goes above and beyond to help. The woman who answers the calls is wonderful; she always gets back to you no matter the situation. Overall, it's an exceptional company that others should really take note of. you are the best. Thank you for your outstanding service.

Air Fix is awesome!! I had an old model A/C Unit, for which a company charged $250 to replace a $7…read morepart. I found Air Fix on Yelp. John of Air Fix took care of my subsequent A/C issues efficiently and reliably at a significantly lower cost. There's a reason their rating is so great. Their service personnel are professional, knowledgeable, experienced and friendly. Their service fees are a fraction of other companies. John, Eva and others on their staff have been there for years. I highly recommend Air Fix for your A/C issues.

Thank you so much Shay! Shay is an experienced tech and explained everything about the Spring Freon…read moretop off for HVAC since it was installed in November weather. He's super friendly, on time and efficient! Appreciate you! FYI:Legacy Air partnered with Sun Country. Fernando with Legacy called 20 minutes prior, showed up on time, and was very professional/friendly. A little more expensive, but we came to an agreement, prices have gone up everywhere. Yearly membership decently priced and discounts help any service fee, plus puts you on top of the list for scheduling. Thank you Lisa for the customer service follow up and Andrea at the front desk for assisting with the refund I requested!

They updated my time slot till 3 pm today and no one showed up and when I called the gal put me on…read morehold and left. Then I called back and they said I was scheduled for tomorrow???? They never said that it was Monday they said 99.00 emergency fee ! Do not use this company ! The website lies and says 24/7 emergency services which is complete dishonesty! Here's a picture of my diabetic dog suffering and I told them they needed to come out immediately or my dog would die it can't take the heat ! I hope your business goes bankrupt!!! *******************£ I called yesterday and my time slot for today was 8: to noon . Still waiting so I called it was rescheduled 11: to 3 PM time slot . I liked Cathy and Ray . The new company tried to sell me a plumbing package check up . I declined and thought it was very strange . We'll see how it goes . I used Sun Country 5 years ago for a new capacitor and fan motor and they were very nice and didn't overcharge me or try to sell me a new unit , I'll see how today goes .

Anthony arrived early and installed my water softener. He did a great job explaining everything and…read moregave recommendations on maintaining it. The value was around the price range I wanted to pay and felt it was a good deal.

Aaron, VKD's technician, did an excellent job explaining to me the many things that another…read morecompany's HVAC installer did wrong when they replaced my old system just a month ago. I had problems with the new unit within a few days of the installation, and their technicians had to come over three different times within a week to get it running correctly. That made me suspicious of how well the furnace was installed, so I decided to have VKD, a highly rated HVAC installer, come to check it out. Jessica, the owner's empathetic wife who does the scheduling, set up an appointment for the next week. With pictures and a video Aaron took while examining the unit in the attic, he explained to me why the new system was not only installed and secured improperly, but where many of the connections were not even up to code. He even showed where there are a number of leaks. He told me that there were enough violations that I might want to file a lawsuit against the installers. I contacted the installer about this and they set up an appointment to reinstall the next day, only with a different, more experienced technician. Having read all the reviews of Vegas Knight & Day, and now having experienced the expertise of one of their technicians, I wish I would have known a month ago about this company. I would have gone with VKD when I decided to replace my system.