Ferrer's IS amazing! We were having a problem with our…read morerefrigerator water dispenser dripping. Ferrer's (Luis) examined refrigerator, ordered part and installed! Timely, professional, tidy and knowledgeable. Will use again in the future...not TOO soon I hope!

We needed a new washing machine and instead of getting only a new washing machine we got the dryer…read moreas well. It was purchased from Ferrer's Appliances located in Concord. We bought them in November of 2025. Luis came out and installed the washer and dryer and took the old washer and dryer. We had a 2 month warranty. Everything was doing well until we moved out of the townhouse. The movers removed the washer and dryer from where it was located and the mess all on the wall and floor area was awful! The lint wasn't blowing outside through the trap but building up on the walls, hose that led outside and the floor. I took pictures of the area because I knew the property management will be charging me to clean up the area. I called Ferrer's Appliances and spoke to Luis and explained the situation. He told me there was nothing they could do and they were not going to pay for the charge I received based on their installation. I've attached a picture of the area! I'd highly recommend not using Ferrer's Appliances. We could have had a major fire because of the installation! I will be sending this to the Better Business Bureau as well! I hate that I even have to give them 1 star to post this review!!

These kind folks were extremely helpful to me sometime ago replacing a heating element on an OLD…read morewhirlpool dryer! ROCKSTARS! They had what I needed in stock. Go figure. They are not going to get rich nor build a business on folks like me ... a DIY'er who can turn a wrench, but would rather not. Not only did they help me with that, but they took the time to help me identify schematics and part numbers for a circuit board I needed to replace on another appliance. That they took the time and used their resources to help me where I had otherwise been unsuccessful meant a great deal. In this disposable age, businesses such as this need our support. Buy here with confidence.

This needs to be your first call, likely the only one you will make…read more A few trips for different appliances and I have always left with a smile. The last time I ended up buying a new cooktop instead of fixing the 35 year old unit. Glad I did as I found other problems with the old one as I removed it, fire hazard it was. New induction cooker is great. Customer came in while I was there, asked for 1 thing, after a few questions and coaxing, he finally explained what he was trying to fix. Maria worked out what the issue was and got the correct parts and sent him on his way, also with a smile. First place to go, seriously.

Amazing customer service and honesty! Mark has been fixing my appliances for over 14 years. He is…read morethe first person I called when there is an issue.

Lisa, at the office was amazing and very polite and professional. MARK an absolute winner in my…read morebook. Took our front loader washing machine apart fixed it put it back together with absolutely no problems. That was the first time., Second time dishwasher went out and just the most polite, professional, kind man I have ever met in my life. Clean, explained he did. I appreciate MARK and his business and I could never imagine using anyone else. Five star totally.

I had a great experience at this shop. The owner was very nice, helpful, and quick to take care of…read morethe issue with my vacuum base. I came in just needing a couple screws installed, and he handled it right away and was very sweet about helping me out. I really appreciate the fast service and kindness. Highly recommend this place!

fast & considerate Truly amazing service…read moremy vacuum looks brand new Would like to try highly recommend

Sergey did a superb job repaired our washer today. This is the second time we called on him and…read moreused his services. Once again, he came through with flying colors. We texted him with the request for repair because our washer was not working properly. Sergey returned our inquiry quickly and set up an appointment. He showed up on-time and diagnosed the issue of the washer and repaired the issue. From having him repaired our dryer before, we know he is honest and trust worthy and will provide the service professionally and charged us a fair and reasonable fee. Sergey once again did the repair job efficiently and charged us with a very fair and reasonable fee. We are very happy we found someone who is an honest and professional repair person for our appliances since the newer appliances are not made as durable as the older ones and we are sure we will call on Sergey again when our other appliance breaks down not if but when. We highly recommend Sergey as your go to appliances repair person.

Sergey came out on short notice, immediately knew the cause of the problem quickly repaired the…read moredryer for a reasonable price. I highly recommend this company

Absolutely amazing and professional experience! When we made our visit to the shop this morning to…read morepick up a product we ordered, we were first surprised that Michael the owner was there to greet us with a welcome and warm smile, this made our purchase even more enjoyable. Clean Quest offers fair industry prices, and I actually felt appreciated for my business!

Great customer service, price & location. It's nice to have this maybe only professional cleaning…read moresupply store in Bay Area. I have convenience of having all supplies refilled & parts available as need no need to wait for online order to ship or be worried about quality. The owner is a really professional & solution oriented person, never hesitate to reach out with any question that may arise. Been customer since I opened EcoUnion Carpet Cleaning & will continue to get supplies from our local store here in Concord.

May be good with vacuums but not sewing machines. I took my Singer machine in for service for…read moreinconsistent stitching. It took longer than quoted to get it back. When it finally picked it up I had the same problem and returned the machine with an example of the stitching. He called and said it was threaded wrong (even though I didn't touch the threading after removing their sample piece). Left it again with the same result. Again was told it was threaded wrong even though I checked the threading before removing their sample zig zag sample piece. Again, the same botched stitching. I left my machine at a shop in Vallejo for repair. He refused to refund my original $99 charge. An expensive lesson for me.

Parts and labor were covered under manufacturing warranty, labor took only a couple of days, kept…read moreme up to date with everything

I had a great experience from start to finish with Rick at Accurate Appliance. He was friendly,…read morehonest and knowledgeable. He told me what information I would need when calling Dacor for a warranty part replacement. This saved me tons of time. He completed the replacement quickly and gave me expert advice about my Dacor range. On top of his professionalism he's a nice guy! Six stars.

Rick is great. Identified the issue to our Dacor cooktop and resolved in minutes. He was so…read moreeducational and kind. Made the whole process seamless. So reassuring to know he is in the area to service our Dacor appliance.