If you're looking for an eye doctor, STOP right here. I am not even joking. I called a whole bunch…read moreof places to find an eye doctor. Out of everyone, the phone call I had with this place was so sweet and kind. This was my first visit here, and I have to say.... Dr. Ryu, the eye doctor was AMAZING like SERIOUSLY. AMAZING AMAZING. 10/10 He took his time explaining everything in simple, easy-to-understand terms, which really helped me learn a lot about my eyes and vision. I left feeling informed and enlightened. You can tell he truly cares about his patients and wants them to understand what's going on. There's not a lot of doctors that are like that'. This one is special. 10/10 amazing workers. They were helping me find what glasses looked nice on me and took their time helping me find a pair. 10/10 experience overall. I highly higly recommend going here for your yearly exam or check ups.

Came today and booked an appointment. There are 2 ladies at the reception sitting and no one…read moreinside. Asked to try glasses to and they refused as they have to clean it after. How would I know if it fits me then? And you can clean it, it's your job! Asked to know how much the lenses will cost us, she refused and said it is a big list to go through. Again 2 employees working and no one inside and they will not do anything. I canceled my appointment and will go somewhere else.

Customer Service is Excellent! I have used this location on…read moremany occasions to purchase glasses. I have come in many times for repairs or adjustments, I have never waited long and have always been greeted by friendly staff. I recently was in and was helped by Nate, Great experience! He was helpful and friendly, and made selecting frames easy. I even wound up purchasing a second pair from their great selection.

I want to give a shout-out to Maria at the LensCrafters in Simi Valley Town Center. I came in today…read morefor a new pair of contacts after some confusion and miscommunication over the phone beforehand, and Maria was the one who actually stopped and listened. She heard what I needed and turned what could have been a financially frustrating experience into something quick and painless. Real customer service can feel like a lost art these days, so I appreciate that she took the time to understand my situation and land on a solution I was happy with. Thank you, Maria -- I hope the side of your pillow is always cool. We need more people like you.

This post is on behalf of my father who was a patient recently at this clinic…read more He had a very pleasant experience with the exam and with the Dr. who did the exam. He was very pleased with the adjustment in his eye prescription the Dr. gave him. He no longer is getting headaches from his glasses. This 1 star is to the unprofessional and ill mannered staff member who made very uncomfortable remarks to my father. When my father was done with the exam he chose his glasses and then met with a male staff member who charged him for his visit and glasses. Up until this point my father was pleased with the service, nothing above and beyond but average service. After payment he simply asked a question about their office accepting his coverage for safety glasses for his work. (We are new to this office and our other Optometry office would use his insurance to cover the cost of safety glasses for his work). And this employee stated " I don't know what fraud you were doing at your old optometrist, but we don't do that here". My father (who does not know much about medical or vision coverage, other than that he has insurance) simply asked a question. A simple "let me look into that for you" or even a "no, unfortunately we don't cover that" would have been the polite and professional response. As someone who has worked in the medical field for 8 years and has cared for patients I was extremely disappointed in that comment. I would never respond to a patient or any human being in that manner. So unprofessional. So insolent.

I've been going to them for quite a while now and they are truly a good optometry center, they…read morevalue your time, the doctor spends good amount of time to make sure you get the best result, highly recommended!

I have been going to this office for over 8 years and I can honestly say the care has always been…read moreexceptional. The doctor is knowledgeable, patient, and truly takes the time to make you feel comfortable and cared for. What really stands out is the staff they are always kind, welcoming, and somehow remember me every single time I come in. It makes such a difference walking into an office where everyone treats you like family instead of just another appointment. I highly recommend this office to anyone looking for an eye doctor who genuinely cares about their patients.

It's amazing place , very nice staff with great Doctor…read more "I had an amazing experience at W shields ,OD The staff was incredibly friendly and knowledgeable, helping me find the perfect frames to suit my face shape and style. The optometrist, was thorough and explained everything clearly during my eye exam. The technology they use is top-notch, and I appreciated the detailed report of my eye health. The selection of glasses and contacts is impressive, and the prices are very competitive. I ended up getting a great deal on a pair of designer frames. The customer service was exceptional, from the initial consultation to the follow-up appointment to adjust my glasses. Everyone was courteous, professional, and genuinely cared about my satisfaction. I highly recommend [Optical Store Name] to anyone looking for excellent eye care and personalized service. I'll definitely be back!"

Stay clear of this place!! Leti the manager provides zero customer service! I've left messages in…read moreperson in the office, email, voicemail and with the staff on the phone. 4 weeks of trying to reach her or get her to call me and nothing!!! She owes me a $175 refund and is avoiding me. This is ridiculous! I had my initial eye exam April 17, 2025 and did not receive the correct lenses until June 25,2025. Twice they were made wrong. Just this alone is reason enough to avoid this place, but her lack of ethics and no customer care makes this one of the worst places I've done business with. When I ask the ladies in the office who owns this place they won't give me their info and say Leti is the manager...and she handles customer service issues. Well who holds Leti accountable if the owners can't be contacted? Well I hope they read it here. Stay away from this place! Take your hard earned money elsewhere! I warned Leti in messages I'd give her an opportunity to reach me before I left any reviews... it took 4 weeks of no return calls to get me to this point.

The staff at the front desk and eye doctor herself was very nice, organized, knowledgeable and…read morehelpful for the eye care for my family.

I had a wonderful time doing my eye exam here at this Costco Optical. The person checking my eye…read morewas Doctor Optos, she was very informative and explaining every process with me. Before I went in her office, another lady took my sight level by looking through their machine that was showing a hot air balloon. I also decided to do the retina photo thing where they'll let you know the health of your eyes. The price is very reasonable which is why I came here. I wasn't planning on getting my frame or lenses here but just wanted to do my eye exam. I saw that this Costco Optical carries some Oakley frame which is the only brand I wear.

Didn't realize that I hadn't updated my experiences with the vision center since my eyecare needs…read morechanged dramatically for the better a few years ago. I am free from being chained to wearing daily glasses after having cataract surgery! It's been incredibly liberating for me after over 50 years in spectacles. What I do have now are a custom pair of reading glasses for low light conditions, like after-dark reading or watching videos on my phone. My optometrist created the prescription since my implant lenses are middle-to-far distance in one eye and close-to-middle in the other. Thus, off the shelf reading glasses don't work for me. My Costco pair works great! I usually don't need reading glasses when it's daylight, so I only use this pair after dark. I also have a special pair for night driving, although I don't always even have to wear them. When my eyes are tired from being on the computer too many hours, I can feel the need for those driving glasses. What's fun for me is that I can now buy just regular sunglasses; no prescription sunnies needed anymore. Even one pair of those I ordered from Costco Vision Center - I liked the lightweight frames and had them custom-made with sunglass lenses instead of corrective vision lenses. Such a deal for about $70 inclusive of frames and lenses! (Have you been to Sunglass Hut or the like for nice sunglasses lately? They are very pricey!) The staff members at this location have always been helpful and kind. The hardest part about coming here is that they are popular and sometimes there's a wait to be assisted. Otherwise, the prices are terrific and fulfillment goes pretty quickly.

I had a mostly positive experience here today. I met with three people who were all very nice. The…read morefirst person tried to upsell me within two minutes after she started talking to me but she was very nice. The second person was the doctor and she really instilled confidence in me and she was the highlight of my visit. The third person was also very nice but he had a soft voice and I don't hear well so it was difficult. It turned out his questions were very basic and a person who could hear normally would have taken two minutes so I can't really blame him for anything. They were able to give me a diagnosis that will help my primary care physician get me scheduled for cataract surgery I expect to be back for new glasses after surgery and I recommend them

I had an appointment at 10am & sat there until 10:50 for a pre-test prior to seeing the doctor. A…read morepatient who had an appointment at 10:15 complained & got this pre-test before me so they get to be seen before me even though my appointment is before theirs. All I got from the guy working there was that there was a scheduling mix up so it's crazy today. I left. Never wasting time there ever again.

Dr. Paruangao is good but the staff, especially the guy named Ruben is just the worst! I had to go…read morethere three times to get them just to correctly order my contacts. One excuse after another why they did not place my order as promised. Five weeks from my last visit with the Optometrist and today they assured me, once again, that they would place my order. It's a shame, as I have been a patient of Dr. Parungao for many years, but I will never go there again and find it necessary to warn others about the incompetence of her staff.

I came here when I had an emergency with my eye. They got me in quickly and the entire staff was…read morevery warm and welcoming. They even followed up with me the next morning to make sure I was doing ok. I felt very comfortable here and will definitely be back for my eye care needs.