I hadn't been to a dentist in 10 years until I broke a tooth. This place fixed it and found other…read moreissues. I got the money together and went back asking to take care of things in a specific order (based on my funds and another treatment plan). But instead, Holly Schmitt, the office manager, refused all treatment, refused a refund for pre-paid services they did NOT perform and the cops were called on me while I was in my vehicle. Even the officer was confused and said I had every right to be in a public parking lot. Holly also lied multiple times about what the dentist said, telling me, "Doctor's orders and priority." She wasn't happy when I said that's not what the doctor told me. Dr. said, "It's your money, it's your mouth, we can do what you want." The cherry on top, I finally found and sent an email to 'corporate'. Few days later, Holly sent me a "Release of all Claims" form with a built in non-disclosure/confidentiality agreement. Asking me to give up my rights in order to receive a refund on services you didn't provide, is shady at best. Thank god this is not normal and the other dental offices I've been to have even asked; why weren't you allowed to make decisions for yourself, who are these people, what office is this, and are telling all their colleagues. I've had 3 appointments in 3 weeks with a different doctor, in the exact order I wanted treatment done with 0 complications. Save yourself the trouble, and go somewhere else!

Nearly a year ago, I entrusted Monarch Dental with extracting all of my teeth and providing…read moredentures. Since that procedure, I have experienced ongoing problems because the dentures do not fit properly. They are uncomfortable, unstable, and make it extremely difficult for me to eat and live comfortably. I have repeatedly raised these concerns, yet I am now being told that the problem is my fault and that no correction will be made. I strongly disagree. I paid a significant amount of money for professional dental services, and I expect the work to be done correctly. Properly fitting dentures are not optional -- they are essential to my health and quality of life. As an older patient, this experience has been both physically and financially burdensome. I believe I deserve accountability and a reasonable effort to correct this issue. I am formally requesting that this matter be reviewed and resolved promptly. I am simply asking for properly fitted dentures and fair treatment

They will give you services that you do not need because they are afraid of getting sued. Poor…read morecommunication and they will waste a lot of your time. Funny their other Yelp page had one star......now all of a sudden they have a new page with the first review being five stars....yea you can't tell me that someone working there didn't write that one. Another thing they charge an extra $15 for COVID sanitation fee. Did you not sanitize before. Also looking at this picture of the table in your lobby....not really sanitizing to well.

Everyone here is very nice and informative. The hygienist Taylor is awesome! I would highly…read morerecommend going here

Dr. Lara drilled out a cavity and put in a filling without needing any anesthesia. She and her…read morestaff are very sensitive to a patient's needs and exceeds in meeting those needs.

My first visit and I am very pleased with the professional service, attention to detail and…read morethoroughness of cleaning and examination- I drove in from Arlington and would recommend to anyone- everyone took their time- full explanations of exam answer all questions

I had teeth extracted by them about 5 years back and that went well. I had to find a new dentist so…read moreI picked this location and was seen six months ago for the first time. The dentist told me that I needed to have a tooth extracted and told me what the insurance would pay. I told her there would be no extractions done. Receptionist gave me a date and time for next appointment and I marked my calendar. I then get a call my appointment needed to be changed as the doctor was on vacation and I told her that I was scheduled a week later and all she wanted to do is argue with me that I was wrong. Went to my new date appointment and the girl doing my X-rays said I was there for an extraction and a crown and I told her no. I was there for a routine six month exam. Was not told that I would not have Dr. Sohi - the dentist that came in said she was filling in and if that was okay. Kind of late to ask me that. She continued to check my teeth and then cleaned them while giving me a shower at the same time. I mentioned to the girl that did the X-rays about the appointment mix up and she went on to say that I called in January to change the date which I never did. She wanted to schedule my next appointment and I told her no that is fine. I feel that this office just wants to keep selling you services that you do not need or want. I will continue looking for a new dentist just as I did six months ago.

I have been through two extractions from other clinics and they were painful and hurtful experienc…read more I was scared for my third one but Dr Arsh at burlinson dental treated me with the atmost care and surprisingly there was zero pain. I would recommend Dr Arsh to all my friends and family. She was the best

The receptionist needs to learn compassion. She walked away as I walked in, and I signed in. I sat…read morewaiting and was not acknowledged until I went back to the counter. So I'm not sure why the sign in sheet is there. While I was waiting for what was supposed to be my first appointment, I saw an interaction between the receptionist and an elderly man. She was acting irritated by him. He needed a tooth fixed that came off his dentures. She told him about all the extras they would have to do instead of just fixing the tooth. While talking he accidentally dropped the tooth on her lower counter. Where ever it landed, she acted annoyed and disgusted. She pushed something close to him, so he could dig around and get the tooth out. He had to stand on his toes to reach down and fuss with something to dig his tooth out. He also said that they had put in the wrong code for the dentures, and now his account is in collections. She did not look at him much at all during this encounter. After he left, I asked to pay some on his bill to help him out. She told me she would take care of him. I could tell she most likely would not. After hearing how they messed up his account, and how unhelpful and uncaring they are to their patients, I canceled my appointment and left. When a patient comes in they should be treated with kindness and compassion. Look at them when talking to them, and resolve the problem or get someone who will.

Back in 2024, the dentist convinced me that I needed four crowns on the same side. The experience…read morewas traumatic. I was in so much pain for several weeks. I had to return a week later for a replacement crown and was sensitive to cold and hot things ever since. Yesterday one of the crowns just popped off. I went to another dentist for obvious reasons. They told me that the crowns were never charged to my insurance. I am finding out that the dentist said it was for cosmetic reasons that I was given crowns. I was naive and not going through a good time when I agreed to this. I went to Burleson Dental off Wilshire and It was the best experience! The dentist was confused why I needed 4 crowns when I had great roots. Also it is confirmed the company just wanted their $12,000 payout. I am still trying to pay off this over $3000 bill that I had to pay. I am now convinced that Aspen Dental is the Great Clips of dentistry. Beware!

I don't have any major complaints and have been surprised at how short the wait time areread more

Upon reviewing my itemized bills, I noticed that protection plans are being charged to insure…read moredental work without this information being clearly disclosed beforehand. These charges weren't brought to my attention, nor were they explained at the time of payment--itemized receipts were only provided when specifically requested. This is the first time I have ever been charged a protection plan to insure dental work, and when I raised the issue, I was told that it was too late to reverse the charges. At no point was the fee pointed out to me; instead, it was added to my bill without explanation, making it seem as though it was intentionally slipped in without my knowledge. Given that the office cannot guarantee their dental work for a reasonable period without these extra charges, and considering the lack of transparency and the addition of what I see as unnecessary fees, I will not be going back to this practice. I believe it's important for practices to be upfront and honest with their billing, and unfortunately, my experience did not reflect this standard.

They apparently don't know how to answer a phone .I don't see why they have a phone if they can't…read moreanswer it I've been calling for a week now trying to get a hold of them.

They went from 150$. To pull a tooth all the way to 250$. When they found out i have to have a…read moretooth pulled. Thats how they treat you. Not me I will pull it myself first