Scam. Got charged $70 for 2 gallons of gas when I returned the car. I drove a total of 40 miles in a Toyota Camry. The car didn't even come with a full tank (was at about 80% full). I drove 40 miles and didn't get a chance to refill it before returning it. Even at 20mpg (Camry's get 28 city mpg), I would've only used 2 gallons. And then I get an invoice for $70 refueling?? $35 a gallon? Either they charge a ridiculous amount for refueling or they refueled it to 100% and made me pay for gas that I didn't use. Avoid this company. read more

I am so satisfied with Sixt I cannot believe it! I took the plunge and enthusiastically recommend them. First of all, the shuttle service is better because the DEN AIrport bus, described on their website, runs IN ADDITION to their shuttle. It was very good, clean, courteous, etc. Really good. Then, no lines, just good service at the check in which was fast and courteous. No up-sales and all that stuff. Patrick was so professional, friendly and accommodating. Knew his stuff, knew I was o a roll and wanted to get going. Gave me a bigger car when I told him my needs, no extra anything, out the door. I never write these reviews, only read them, but I urge you to give Sixt a try. And say hi to Patrick! read more

I've used Sixt in the past and preferred it over others. But never again in Denver. The wait for the shuttle was almost 30 minutes, in the cold. Repeatedly we saw drop-off shuttles circling through and returning people from returning their cars. We tried to speak to a driver she just waved us away. We even watched their live shuttle trackers, showed a continuous flow of shuttles to the terminal but none to pick us up, and there was quite a group by that time. I tried to call the office but the ridiculous automated call system didn't connect me to a human before the shuttle actually arrived. Once we finally arrived at the Sixt location, the wait took another almost 30min. When we arrived there were a full 4 employees manning the check-in desks, great. But slowly they peeled off one-by-one to just take break even though there was a line to the door. Once we get to the desk the check-in itself was smooth enough, they handed us the key and told us which space the vehicle was in... which it was not. Not the end of the world, it was only a few down but it did have 2 major scratches (I'm talking across the entire rear and halfway down the passenger side of a Suburban) not listed on the vehicle report and tracking down someone to document the damage took another 20 min. We finally got out of there and on our way. The only issue we had once in the mountains was that they failed to toss in an ice scraper in February. The worst part was the return. The vehicle was due back at 1pm, we had a 2:55pm flight. Car was returned and checked-in quickly (so we thought) and we were on the shuttle back to the airport at 12:45. We had plenty of time to wander the terminal and relax before boarding to go home. Yet somehow I received an invoice for almost $90 extra for "late" return, with a check-in time of 2:47pm on the invoice... This turned into a week-long fight with Sixt to refund the money. read more

Branch was not open at the time I had reservation. I was stranded at the airport thanks to Sixt. I had to get my own transportation and come back to the airport the next day to get the rental. Branch was not open when I returned the vehicle but when I picked up the vehicle they assured me a shuttle bus would be there at drop off. There was no shuttle bus when I arrived to drop off so I was stranded by Sixt again. The car was covered in snow at pick up, I had to spend time clearing snow off the entire vehicle. I asked the agent when I picked up the car to do something to make it right and he said he would have the manager contact me. The manager never contacted me. In short, I have rented cars hundreds of times. This was by far the worst rental experience in over 20 years of renting cars. read more

We always rent our cars here when we come to Colorado for our summer and winter vacations! We have always had the easiest time here and everyone has been helpful! This trip we were served by Malikah. She helped us out right at closing (midnight) and helped us get into a wonderful car for our family trip! Thank you to Malikah for staying over your shift time to make sure we had a wonderful start to our road trip! We appreciate you and are thankful you were so kind!! read more

SIXT are THIEVES!!!! they will take your money. Do not rent a vehicle from them!! terrible terrible! Patrick I need you to reach out to me. I got charged the full amount after the discount you applied. I even signed for 738!!! Not the amount that you guys are reflecting. I SPECIFICALLY TOLD YOU NO MORE THen 700 and you said "this is your lucky day". NEED TO SEE THE PAPER RECEIPT I SIGNED!!!!! Not the electronic one- no signature there. AS THIS IS THE Proof that I need that shows I only signed for 699 + taxes. I left the original signed receipt inside the glove box of the Audi we rented. Please go check, you will see my story is real and I'm sure you remember me. I'm tryin to fight it but it's not working. Patrick (the manager) and John (front desk) from the Denver airport location. The hardest people to reach. Patrick please call me. This is urgent. Or anyone. You guys are stealing 450 from me! We are the couple from Miami. We rented on Friday the feb. 12th and returned on Monday. We rented an Audi from Sixt. Please email me ASAP! We need to talk As son as this issue is resolved because it needs to be... I will gladly write something positive. I be look forward to hearing from Sulai0413@icloud.com read more

Canceled my car 4 days before I rented it due to COVID issues. They still charged my Credit Card $227 for no reason. SCAM. BEWARE. Go to a honest car agency even if you have to pay more. Look at other reviews. read more

Worst rental experience I've ever had. We picked up a car at the Denver airport from Sixt because no one else had cars available that weekend, and we thought we'd give them a try. We drove the car up to a mountain town outside of Boulder, and the next day were driving down Boulder Canyon, when the car started shimmying every time we touched the break. It didn't feel safe to drive, so we called the company and told them there was something wrong and it wasn't safe to drive, and we were going to rent a new vehicle from a competitor in Boulder. They agreed to tow the car from the competition and return it, and apologized for the problem. We were then charged full price for the 4 day rental, and they filed a damages claim against us for the towing fee. When we pushed back, they reviewed the car's history and reported verbally that other drivers had complained about that vehicle and they hadn't fixed the problem, so they dropped the charges but still charged for the rental. The email they sent confirming they had dropped the claim denied any responsibility for any issue,l. We won't be renting from them again for safety and customer service reasons, and I would advise that if you do, you ask for a complaint history before taking a vehicle. read more

I rented a Tacoma here to move some things to storage. When I picked up the truck it was trashed! It had dents and scratches ALL OVER it. The inspection form only had a few of the damaged areas listed, and when I tried to amend the list, some shady dude started wiping the scratches with a wet rag so you couldn't see them, but they were still there. He said I would have to get back in line and rent a different vehicle if I wanted the damage listed. There were no other trucks available. The interior was still very dirty from the previous customer and even had their rental agreement with all their information. The windows had fingerprints all over, and grease from someone's hair! The bus drivers were all nice but they play lounge room jazz music super loud. I'm really glad it was snowing when I returned the truck, because I think they would have tried to blame the pre existing damage on me. Do yourself a favor and avoid this place. Pay the $20 extra and go to a reputable company. read more

I am so happy with the service I got here. Not just once twice. I think the first guys name was Jordan

Sixt has a very punitive reservation model. We booked and our airline cancelled prior to our flight and although we immediately contacted Sixt they charged us $200. I would highly recommend using another provider. read more

Best costumer service ever! This was my second time renting in this location and they always go above and beyond! This time Josh help me out and he was the best!! Could help me out with an upgrade and everything else I need!! read more

Absolutely horrible. Show up to pick up our GLS and it was trashed. I had to wait until they found one that was "acceptable." When I picked up the car, it was snowing and they suggested I walk around the vehicle to note any damage. I did not see any due to the outside being so dirty from the snow. Once we returned the car, everything seemed smooth until I just received a notification that I am being charged about $150 dollars for a "stone chip" on the windshield that is "not in the drivers view." I will NEVER use this company again. Thought I would try them out but I was wrong. I have rented plenty of cars for business and is has never happened. Do not use this company for any rentals. read more

Absolutely the worst customer service known to man. Call the direct line to the rental car office. The rental car help line, ECT. Never a response, never an answer. Need help with a car I am currently renting. I am currently never going to use this company again. Especially for a person that comes during snow season 5 times a year. Advice to any others looking for a rental car company.... Look elsewhere. Dont wast your time. read more

In short, do yourself a favor and stay away from this place. All the other negative reviews are true. Like a lot of other people I took the bait of "low price" rental. In reality, this is a place that can bring you multiple waves of trouble. To add to the problems of awful shuttle and terrible customer service some other reviews point to, here are two extra things I experienced. First, we booked a luxury SUV (GLC or X3) and the first thing the staff, Cody, told us was that there was no more AWD GLC or X3 and we needed to upgrade to an VW Atlas so that we didn't violate the Colorado traction law (while in reality, the van I took from Aspen to Denver one hour before the rental was a rear-wheel-drive). He said he could give us "an aggressive discount", which bumped our out-the-door cost from $290 to $570. He used the typical tactic of whispering to my ear saying that this was a great discount and I should not let the other customers know. In reality, another group of people behind me in line, whom I got to know at the airport, got an AWD GLC. He then left and "went to his manager for the approval of this discount", coming back with an increased price of $630. I said there was no way we would rent that car. He then reduced the price back to $570. This is just typical technique of using "your manager" to negotiate the price. Because it was close to midnight and we still need to get to Silverthorne, we took the deal. In retrospect, I would recommend anyone in that situation to go to another rental company: there is simply no way I can trust those people. They also make this more difficult by setting their office to a remote location so it would take quite some effort to find another rental. Another headache is that a couple days after returning the car, Sixt (probably people at the headquarter) sent me an email saying that the receiving branch filed a damage report regarding a stone crack on the windshield (though the email was kind enough to point out that it was not an accusation of damage, but rather part of their investigation). In reality, there was no accident or scratch of any kind during our rental. The person I returned the car to had a careful examine of the car and said there was no issue. This seems to be another way of the DIA branch trying to make profit. read more

Just a painful experience. 45 min line to pick up car. Hard sell on insurance and upgrades. People immediately returning cars because they have more damage than documented. Would avoid if possible. People that work there are friendly but the process is just very slow to get your car read more

Customer service is awful. No one seems to know what they're doing. The selection of their cars is so bad. Worst of any rental company. Avoid them, beware if you get them through Hotwire as well. read more

I don't understand the bad reviews. Rental experience here was great. Cars are high-end European and Japanese for the most part. Some have roof racks which is very helpful in Denver. Check in / Check out was fast. Will definitely rent again. read more

Deceitful service in Denver. If you accidentally get on a toll road, they will charge you a $5 fee for each toll - that means if you get on the toll, you get charged $10. ($5 for getting on and $5 for getting off). The signs are not clear and there is a lot of construction. I was also charged the same toll for 3 days prior when I did not drive on the toll road (to my knowledge - I contacted the CO dept of trans to dispute but they told me they have no way to look up info due to the amount of rental car turnover and I have to go through Sixt). They will not waive the fee and the upfront toll pass is ridiculous. On top of all that, they charged the additional sales tax on the tolls and admin fee at an extra 11.25% and another 8.35%!!! That means I was charged $35.44 for driving on the toll road once on the way back to the airport. Oh yeah, the truck was dirty. read more

Sixt - Car Rental Near Me - Denver, Colorado

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I was so worried after I booked on Hotwire and saw the reveal of this company. The reviews were terrible. When we arrived to the airport, the shuttle was prompt and driver helpful. Anthony at the front desk was very friendly and it did not feel like he was pressuring us to upgrade or purchase extras. At drop off, Steven was super helpful and made the return easy. Four stars only because the car was a little weird (auto braked on us when we were driving down a commercial street), but overall it was a very positive experience. You can tell they are trying to turn this branch around. read more

If you haven't noticed already, there's a reason they have 2 stars overall. It should be less. I booked a rental in advance, and later decided I simply wanted to change who the reservation was under so someone else could pick it up. I called, emailed, tried every possible method to contact them. There phone system no matter what extension you call goes to no one and just hangs up on you. I tried changing it online which is what their phone prompt recommends before hanging up on you. Ended up accidentally canceling my reservation. I finally got an email response 4 DAYS LATER and because I canceled they would NOT reinstate it. And they screwed me out of my rental since I paid up front. The force you to pay up front for a reason, because a it's a scam. I ended up having to pay for a rental twice and just used Hertz instead. Please never never never use Sixt, you will regret it. It's only a matter of time until Hertz and Enterprise push them out of business anyway. Hopefully sooner rather than later. read more

I would give zero stars if possible. Their website states 'option to purchase cancellability' on checkout screen. When you get to the checkout screen this option is not available. After I paid in full (thinking I was just giving a credit card to hold) the reservation, I contacted Sixt IMMEDIATLY as I had wanted to purchase the canacellability option. I was not trying to cancel my reservation, nor make changes to the date...just add and pay for the cancelability option. After several emails back and forth within the next 3 hours of placing the reservation, they would not help me, nor show any good will in allowing to add cancelability to a car reservation that won't even ocrr for 7 more weeks. Very poor customer service. Very poor website design. I'll never reserve with the car rental company again...and you have options....go somewhere else. T.Kiel Golden CO, USA read more

We got left at the airport with NO PICK UP with 3 kids close to midnight, they dropped the call and were no help at all. Worst place ever.

This company sucks. I waited at the airport 47 minutes in 24 degree weather and the shuttle never showed up. I finally got a hold of someone at the counter who said they could not get a hold of anyone and saw the gps of the shuttle was not moving. She recommended a call Expedia to get a refund. Then when Expedia contacted them they denied the refund. I called the car rental car company and they basically called me a liar and said the shuttle were working even though I was standing in front of their exact pick up location for 47 minutes and watched the online GPS tracker show the shuttles not moving. Better to stick with a major brand that has reliable service and cares more about their reputuation and customers. read more

Horrible company. Give you a credit when you had to cancel because of Covid-19, and then doing everything they can not to honor the credit on your next rental. That is what you call a fraud. Failing rental business trying to survive by ripping off their customers ! read more

Check in and drop off were easy and efficient. The problem was that I reserved a midsize SUV, "Ford Edge or similar,". I own a Ford Edge, so I know we can fit all of our gear in it. When I arrived, I was told the only "midsize SUV" that was available was a Toyota RAV4...definitely NOT midsized. No way we could fit 3 ppl and our gear. So I was forced to upgrade "by choice" to a full sized Chevy Traverse. The car was fine, but it added over $200 to our final bill. I guess that's one way to make extra $$ from your new customers. Unfortunately, that will be the first AND last time I rent from this company. read more

Don't make the mistake we made thinking a German company would be efficient and on point - do yourself a favor and avoid Sixt at all costs!! The short story: They didn't completely document all damages to the vehicle before renting it out, they claimed the fuel tank was full when it was only 3/8 full, a maintenance light came on Day 2 of our rental, we were charged for not returning the car fueled up because they missed their own memo about the 3/8 full tank, and when we called asking to speak with a supervisor we were promised a call back and never received one. Here's the full story. Our flight was delayed 3 1/2 hours so we didn't make it by midnight when Sixt closed. I couldn't blame Sixt for our delayed flight, but upon arrival I did jealously eye the other rental car companies which were still open and regretted not booking my reservation with them. After an expensive 1 hour Lyft ride to our Airbnb, the next morning we took a detour back to DEN to retrieve our Sixt rental car. There was a single agent at the front desk but she was reasonably fast, so no complaints there. We get our keys and find our vehicle in the lot, and quickly identify two additional damages not listed in the rental paperwork. We find an employee to help us document these damages, costing us an unnecessary 15 minutes. Annoying but no biggie. We then drive out of the lot and suddenly realize the fuel tank is only 3/8 full even though our paperwork claimed it was completely full. So we turn back around, and now there is noone available to help us. There are two other guys standing around, but "it wasn't their job" to handle this. After waiting a good 10 minutes, the original guy finally appears and says he'll fuel up the tank for us. But their gas pump doesn't work, so he has to just make note of the 3/8 full tank and we have to return it at the same level. Anyone who's ever rented a car before knows how difficult it is to return it at a certain fuel level - the rental company always ends up getting some free fuel out of the customer. So after wasting another 30 minutes getting this issue resolved, my boyfriend insists on getting email confirmation that the 3/8 full fuel tank has been recorded in their system - thank goodness he did so considering the events that followed. On Day 2 of our rental, 2 1/2 hours away from Denver, a maintenance light turns on. At first we were stressed out thinking it was the engine light but thanks to Google we were relieved to learn it was the emissions warning light. So we decided to be bad environmentalists and ignore the light and carry on with our vacation plans. Fast forward to when we returned the vehicle - it was a speedy process, the woman checking in the car didn't do an inspection or consult any paperwork - we were told it would all be done later. The driver of the Sixt airport shuttle kindly loaded my suitcase into the shuttle, and whisked us away to the airport. Then the bill comes, and what do you know, we've been charged an additional $100 for returning the fuel 3/8 full. My boyfriend has to call Sixt to fix their error, and luckily he has the confirmation email stating that the tank was only 3/8 full when we got the vehicle. After the call he receives an invoice with the correct price. But it's not over! The next day he receives ANOTHER bill for the incorrect amount and has to call AGAIN. That customer service representative forwarded him an invoice, and after getting off the phone he realized it was the exact same invoice he had received a day earlier. So he calls a THIRD TIME and asked to speak with a supervisor, and was told the supervisor was in a meeting and would return his call. Guess what? To this day the supervisor hasn't called us. But the day after he received a final corrected invoice. The 3 biggest flaws with Sixt are 1) their inattention to vehicle status before renting out to customers, 2) their ineptitude at updating rental records, and 3) their careless attitude about keeping their word and calling back a waiting customer. For all the time and trouble Sixt caused us before, during, and after our rental period, they should have apologized and knocked a few bucks off our rental cost. But they don't care. And for that I will never return to Sixt, me or the other 3 people who were on this trip with me. If you're considering renting with Sixt, YOU'VE BEEN WARNED. read more

Story continues. When we got to the location to pick up the car... even though we had pre-reserved the car, the line was (almost) out the door. They finally said it's because the computers were down. So everything had to be done manually. Ok...that happens. Also, there was a lady who worked there that was her first day and I think the fact that she walked around and offered the customers coffee or water was great! (KUDOS). Someone suggested that they just pass around the forms and we can fill out our own forms (the manager did not want to do that)... oh well. So all in all...I lost an hour of vacation time...no big deal. I am going up a star for the water and coffee and the great humor that lady used to keep everyone clam (not bad for her first day!). But I'm still not renting from Sixt again.. tried it... done. The response below about "peak period" ...nonsense. We came at 10 am Wednesday morning. It was clearly a total mess- up on the running your shuttles on regular schedule. read more

The Denver location was nice. The truck I rented was nice. The pickup and drop off at terminal was fast. I would use them again.

Really inefficient check in process. Waited in line an hour to get to a clerk on a Thursday afternoon. No explanation, apology, or visible effort to speed up on the part of any of the employees. Car was not cleaned in any way before giving it to me. Suggest using other agencies at this airport. read more

If I could give "no stars" I would! We booked a car in advance and prepaid online. The choice was, "Pay now and save money, or Pay later. There was no mention up front of a penalty for canceling the reservation, that we could see. However, it is stated in the 14 pages of terms that you are supposed to read in the time limit they give you to complete the reservation. Well, we needed to actually cancel our reservation within two hours of making it and we were zapped with half the rental cost as a penalty! They have no contact information except for reservations and email. We did email to explain the situation and have not had a response in 10 days! DO NOT DO BUSINESS WITH THIS COMPANY. They are not from the USA and are not customer friendly. Keep your money in the USA where customer service is key to any successful business! read more

After reading reviews Inwas a little reluctant to rent from Sixt but they offered an AWD vehicle at a very reasonable price. The service was second to none. As soon as I arrived at their pick up loc at DEN, the shuttle was waiting and had me at their bldg within 20 min. The driver also assisted everyone loading their bags on/off the shuttle. My service rep was Alemseged. He was professional and helpful, getting me in the perfect AWD SUV to get back & forth from Breck safely within 30 min. It was the perfect start to the family vacation. The return was just as good if not better, getting us checked in, on the shuttle, and to the airport within 30 min. I will definitely rent from SIXT on my next visit to Colorado. read more

I can only speak for myself, but I am shocked at the low reviews for this place. The customer service was incredible and the shuttle drivers were even outstanding and polite. Joe T literally saved my family's weekend after a horrible experience at two other rental companies. Great car, great price. Rental experience at Denver always sucks because it's so far away, but I will always use Sixt from now on. read more

One star is overkill for this company. This was my experience with this company and I apologize that the following is a bit lengthy I checked out and received instructions on looking over the vehicle for previous damage which was well documented on the papers I received. I get to my rental only to find that it is partially covered in mud (even on the windshield). What wasn't covered in mud had a thick dirt haze which prevented me from seeing any scratches or verifying previous damage. I looked over my paperwork and there were some dents described that weren't even present on the vehicle ! I was able to see some gouges and a fist sized impact ( dent ) on the passenger side front bumper that " WASN'T " on my paperwork. After asking 2 attendants about the condition of the vehicle I waited about 10 minutes to have some take some pictures of the current damage which took another 10min but it was thorough. If I was thinking more clearly as I was pressed for time I would have taken my own pictures as well. When he finished I asked him if the vehicle could be washed again and he deferred me to another attendant. She politely said , " yeah it'll be a few minutes because we don't wash them here. " After waiting 15min I go inside to talk with a manager. I tell him that I was a little annoyed that I rented a car that's dirty, has previous damages that don't coincide with what's documented ( unbelievably shady ), and now your employee has taken the vehicle, has been gone quite a while to get it washed and using up the gas that I eventually would have to pay for. I told him that's unacceptable. He quickly ushers me away from the checkin counters to outside the building just as my rental pulls up. Now "most" of the mud is gone but still has mud on the windshield under the wipers and the body has a thick dirt haze on it. I asked him is this normal and his only reply is... "well it's a Jeep, and it's Colorado, I personally am from The LA area". He quickly offers me an upgrade or $50 off the rental. I ask him which will be quicker and he says you just go inside and we'll find you another vehicle. I glance inside to see the line at check in and just told him I'll take the $50. He apologizes and states that an updated invoice will be sent to the email address that they have on file the next day. I jump in to take off and notice that the tank is no longer on full. I just leave as I had enough for the day. Upon return, I ask for a receipt and am directed inside where I asked for the updated invoice that reflected the $50 deduction. I quickly explain to her what happened she then tells me, "No problem, I see the notes right here, but the deduction will only come off after the final charges go through." She hands me a Sixt business card, supposedly makes another note in her computer, reassures me again and smiles. If I didn't have a flight in 40min I would of hung around and talked to someone else. A week later I log in to see my credit card statement only to find that no deductions were made. I grab the Sixt business card that I received and call the number and of course it a NON WORKING NUMBER. I tried emailing the email address but no replies. After spending sometime finding a phone number where I could actually speak to someone ( not the automated, dead end that disconnects you ) I found a live person. I give her my contract number and she tells me because I don't have anything in writing, she will do a service inquiry with that particular rental site and assured me that they would have info regarding my rental and discount and it would only take 2 business days. IT'S BEEN 6 BUSINESS DAYS AND COUNTING..... Stay clear of Sixt. I wish I had looked at the reviews before renting from them. Unquestionably shady. read more

Beware, scam artists. They claim a bunch of bullshit additional fees versus what you book it for. Then they play dumb. Then they give you a filthy dirty (interior) car with non gas in it. Zero management on duty in the middle of the day. The third party security guard who checks you out of the lot even commented how many people pull out with huge issues. Saying, there is never any management here. Place is a total SHIT SHOW. Will never use again. Don't be fooled by there great "looking" rates. read more

Everyone from the shuttle driver to the desk people have attitude problems as well as sub par service. They jacked up all sorts of fees as well . Administrative fees 30$ for a 5$ toll. Major scam. Avoid at all cost. Btw never had a problem with Avis once. That's what happens when you try to save 20$ . read more

Terrible company. 10/10 would never use again. Terrible customer service and support. They are running a total scheme. They do not explain anything or walk you to your car. If you don't do a complete and thorough check of the vehicle ahead of time, they will absolutely charge you an arm and a leg for a pre-existing ding... just wait! They are preying on the trusting. Do not be fooled! read more

I don't think the drivers of the transport busses, between the car rental location, which is miles away from the airport, understand that people have planes to catch. Waiting, even though two other transports are ready to go. Stopping to talk to other drivers on the way out. Let's stop for their lunch while we're at it! Smh. I gave an extra star because the car was clean. But all rental places cars are clean, so you don't get too much love for that. LoL read more

This company is unbelievable, first they steal my money, and then they ignore me. Do not do business with Sixt Rent a Car!

Took over 45 minutes waiting in line with multiple agents walking in and out, not helping the 20 people in line. Usually car rental contracts take under 5 minutes. Not sure how they manage to complicate the transaction to equate the DMV. Worth the extra $10 to go to Enterprise or Budget or ANYWHERE. read more