Great service and attention every time i have used the service department. They are great and takes care of the boat quick and efficiently.

Stopped by right as the store was closing to get a part for our boat. Jerry was so rude yelling at me because he was in overtime. They closed at 3p.m. and I pulled out of the parking lot at 3:13 so 15 minutes of his time. I just can't shake the fact of how he was acting like a child. He slammed my part and threw the receipt at me. If I was a man I bet he would not have treated and spoke to me that way! What a way to run a business. We bought our boat from him and do all of our parts from Sizzle but not after that I will spend my money somewhere else! read more

I'm on the fence with this place. The first time I went in I was taking assistance on some parts for a pontoon boat and felt like I was wasting people's time so I left everyone elsewhere. The second time I went in the treatment was a little bit better but not overly friendly. I was looking at the pontoon boats and was approached by the sales staff and even though he knew I wasn't purchasing can you still was pretty gracious to deal with and very nice. read more

Their salespeople are pretty nice (well, they want to be so they can make the sale). However, after the sale is complete, the old guy who walks you through the boat is pretty sarcastic (he is called Captain something or another). He was also kinda rude as well. The real reason I give them a 2-star rating is because of their service department. After you get the walkthrough, you are taken to the service manager who reviews everything for you. He then says, "We ask you to bring the boat in after 10-20 runtime hours to make sure that everything is ok." What he doesn't tell you is that there is a $400+ charge for that "ask." Again, he never said it was part of the sale, but the way he says it makes you think that the first service is part of the sale. (I actually walked in on him giving the exact same speech to another customer when I went to pick up my boat. I wanted to warn the new owner that this wasn't free.) I confronted him with this, and he kinda smiled and said, "Yeah, I see how you could perceive that." I told him well played, but that I would be looking elsewhere for service in the future(my labor cost was $259 for basically nothing). Fool me once... read more

I recently picked up a brand new 2022 Suntracker bass buggy I ordered back in February. My sales person was Doug Hoskinson. First call to dealership: what was to be expected was to hear a friendly voice on the phone. The call was very rushed and Doug was very rude just telling me to come check there floor models and they can order one. Doug told me that it was the last day they were taking orders on the boat I wanted and if I wait one more day that the price would be going up over $5k for the next year's models and I would have to wait over a year to recieve it. We did decide to order because we did not want to risk it. Doug promised he would keep us up to date with what is going on with our boat and we did NOT get one single call from him! He told us it would be in within 3 months and the boat came in on 4 months. I understand that is to be expected but you would think you would at least get a call right? Everytime I called the dealership they stated they had no clue and they don't know until a day before the boat comes in.. so I decided to take matters in my own hands and call sun tracker directly. Sun Tracker gave me weekly updates and expressed that the dealership should be doing this for me BUT THEY DIDNT. When the boat finally shipped the manufacure told me. STILL no word from sizzle or my sales rep Doug. Soo I called and Doug goes on to tell me they have my boat but never thought to call me. Once arriving to the dealership for pick up they went through my boat with me BUT refused to go over things I asked such as I asked them to take the cover off the motor so I could see how to do it and they wouldn't. I also asked the weight of the boat and they couldn't tell me that either I have purchased multiple boats from multiple dealers. For an ex: my last boat was purchased from Fishers marina in buckeye lake and I only spent 6k and they included ALL safety equipment I needed to get on the water and included accessories I needed like bumpers, life jakets and other accessories for free! Sizzle marine would not include anything at all! In fact they did not even include the safety equipment I needed to get on the water such as an anchor, fire extinguisher, emergency distress flag, and all other safety equipment required by ODNR. They wouldn't even fill the gas tank for me.. As far as the boat it's self: the welds are probably the worst welds I've ever seen. Stickers are falling off the trailer and it's brand new. There are scratches all over the aluminum rails and small blemishes over the entire boat itself. In a normal instance I would take this back to the dealer and have them fix it but the experience was so bad I don't want to go through them or deal with them ever again. The good thing is that they boat has a warranty so if this becomes a problem on the boat functioning I will have no choice to take this back to them but I'm trying to avoid that as of now because I would like to enjoy the boat that I waited 4 months to get on order. Overall as you can see the dealer didn't specifically go out of their way to make me have a bad time but they didn't go out of their way to make sure I was taken care of either. I specifically go to places that have good customer service that value me as a customer and earn my business. This place did not do anything whatsoever and charged me thousands of dollars in prep fees dealers cost and all that hidden stuff that no one talks about and they did NOTHING. Yes I feel ripped off. Yes I feel like I was taking advantage of. I cannot recommend this dealership to anyone just due to the customer service alone and how everything was handled. If you have a choice I would steer very far away from this dealership because they are not out for the customer and they do not budge whatsoever with including anything to help you get on the water legally. They give you bare minimum and want every single penny of your money. Any other dealership will work with you with pricing and include equipment. check all the other dealerships around. I honestly feel robbed of $35k read more

Took our Cobalt boat to them to be winterized. We have had it professionally winterized every year in Kentucky since we purchased it and never had any problems. Took it to Sizzle and my husband asked them to winterize it. Got it out of storage this summer and the lower unit was ruined because they didn't get all of the water out. Took back to Sizzle and they the service manager said we picked the wrong winterization package. What? There's a package where they don't get all the water out of the lower unit. On top of that, he told us they don't work on Volvo Penta engines. Why would you winterize my engine if you don't know anything about it? They suggested we take it to Paul's Marine to get it fixed and would not give us any money for the repairs. I will be going to Paul's Marine and suggest everyone go there instead of Sizzle. What a schlocky business!! See the attached photo for the owner's response. What company belittles their customers? read more

Sizzle Marine - Boat Dealers Near Me - Columbus, Ohio

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I recently picked up a brand new 2022 Suntracker bass buggy I ordered back in February. My sales person was Doug Hoskinson. First call to dealership: what was to be expected was to hear a friendly voice on the phone. The call was very rushed and Doug was very rude just telling me to come check there floor models and they can order one. Doug told me that it was the last day they were taking orders on the boat I wanted and if I wait one more day that the price would be going up over $5k for the next year's models and I would have to wait over a year to recieve it. We did decide to order because we did not want to risk it. Doug promised he would keep us up to date with what is going on with our boat and we did NOT get one single call from him! He told us it would be in within 3 months and the boat came in on 4 months. I understand that is to be expected but you would think you would at least get a call right? Everytime I called the dealership they stated they had no clue and they don't know until a day before the boat comes in.. so I decided to take matters in my own hands and call sun tracker directly. Sun Tracker gave me weekly updates and expressed that the dealership should be doing this for me BUT THEY DIDNT. When the boat finally shipped the manufacure told me. STILL no word from sizzle or my sales rep Doug. Soo I called and Doug goes on to tell me they have my boat but never thought to call me. Once arriving to the dealership for pick up they went through my boat with me BUT refused to go over things I asked such as I asked them to take the cover off the motor so I could see how to do it and they wouldn't. I also asked the weight of the boat and they couldn't tell me that either I have purchased multiple boats from multiple dealers. For an ex: my last boat was purchased from Fishers marina in buckeye lake and I only spent 6k and they included ALL safety equipment I needed to get on the water and included accessories I needed like bumpers, life jakets and other accessories for free! Sizzle marine would not include anything at all! In fact they did not even include the safety equipment I needed to get on the water such as an anchor, fire extinguisher, emergency distress flag, and all other safety equipment required by ODNR. They wouldn't even fill the gas tank for me.. As far as the boat it's self: the welds are probably the worst welds I've ever seen. Stickers are falling off the trailer and it's brand new. There are scratches all over the aluminum rails and small blemishes over the entire boat itself. In a normal instance I would take this back to the dealer and have them fix it but the experience was so bad I don't want to go through them or deal with them ever again. The good thing is that they boat has a warranty so if this becomes a problem on the boat functioning I will have no choice to take this back to them but I'm trying to avoid that as of now because I would like to enjoy the boat that I waited 4 months to get on order. Overall as you can see the dealer didn't specifically go out of their way to make me have a bad time but they didn't go out of their way to make sure I was taken care of either. I specifically go to places that have good customer service that value me as a customer and earn my business. This place did not do anything whatsoever and charged me thousands of dollars in prep fees dealers cost and all that hidden stuff that no one talks about and they did NOTHING. Yes I feel ripped off. Yes I feel like I was taking advantage of. I cannot recommend this dealership to anyone just due to the customer service alone and how everything was handled. If you have a choice I would steer very far away from this dealership because they are not out for the customer and they do not budge whatsoever with including anything to help you get on the water legally. They give you bare minimum and want every single penny of your money. Any other dealership will work with you with pricing and include equipment read more

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Started using Sizzle for pickup, storage, maintenance and delivery of my pontoon boat in the fall of 2020. They were 50% more expensive than my previous provider and you have to pay in advance. But my previous provider stopped the service and Sizzle was only eight miles away so I thought they'd be "convenient." Proximity mattered not. Simply delivering and picking up my boat was $270 each way, so I'm $550 into it before they touch it, maintain it and store it. BTW, it's all of a 9.9 HP motor. This past year was $2,100 all-in. But my primary complaint is this: I'm OCD about cleaning my boat every time I use it. They delivered it back to me last week with mud all over the seats, pin-pricks on one of the cushions and a tear in another seat. They blamed it on an animal, but there were no paw prints in the mud, the floor was spotless and there was no animal debris anywhere. Hard to imagine that an animal got mud all over the seats but nothing on the floor??? And how they didn't see the mud and damage before delivery to me is inexplicable! When I sent pictures and complained, the responses were like "not our fault - must have been an animal" and "would make it right if we felt we had done something wrong." When I tried to drive home the point by asking if the dirt and damage would be acceptable if I was returning a rented boat, I got the flip answer, "Sorry, we don't rent boats." If you're looking for very expensive service with no attention to customer focus and concerns, Sizzle Marine will be perfect for you!! read more

Owner Bruce is a piece of work. I called to get warranty work done in the fall and they advised they were to busy doing winterizations that they didn't have time and to bring it in the spring. I understood, no big deal. Spring comes and I call to ask if I can bring by boat and trailer in for warranty work. They advised sure and gave me their hours. Drove 45 mins out to pickup my boat and 45 mins back to Sizzle Marine to drop it off. Walk in and advised I was there for some warranty work. I was asked if I had ever had work done there before and I answered no. I was asked if I had purchased the boat there and I again answered no. They asked what I needed done and I told them. Just a few things with the trailer lights not working being the biggest. Let's get some paperwork filled out they said. I was told they weren't aware of the trailer warranty policy but they could check on it. Told them it was less than a year old so shouldn't be an issue. I was then asked to sign for it to be ok to be charged for 2 hours of labor in case they do work that isn't covered by the warranty. I advised them that I probably wouldn't have the work done if it wasn't covered by warranty. Meanwile a gentleman from the back who had heard the conversations said it was just to cover their ass and they aren't looking to screw anyone. They also mentioned that this is their policy. My response was that I am also trying to cover my ass and so we had agreed to put on the paperwork to get pre-authorization before doing the work. I said that would be great. I asked where to drop it and he showed me. I was wished a happy Easter as i walked out the door. I went to drop my boat where they asked and the gentleman who helped my with the paperwork came out to stop me and advised that he is sorry but his boss advised they are not taking any more warranty work because they are a month behind and down a tech. At this point my jaw drops. I am thinking about how far I had just driven and thinking how messed up this is. Asked why they didn't tell me this on the phone. Thinking where can I take it now. With my mind spinning I asked where the boss was and he pointed him out. I got back in my vehicle pulling my boat and pull up to the person pointed out to me as the boss man and he immediately says to me "get out of hear, we don't want your business". I asked, "who are you". He says, "my name is Bruce Rutherford and I own this place". Before I could even get a word out he kept repeating "get your ass out of here" and pointing to the entrance. I said a few choice words and left. I thought it was because I questionged the policy but when I went online and read reviews and it is clear they don't want to do warranty work on boats not purchased at Sizzle Marine. I spoke to Yamaha and they advised they already have a pile of complaints and are working on it. Seems the complaints go back pretty far so I am not holding my breath but would like everyone to know my story so others don't make the same mistake. read more

great group of guys very helpful and nice we have bought boats and parts here for 25 yrs I have zero complaints good job sizzle

awful service department. very unprofessional and unfriendly. seemed unwilling to assist in any way. once they sold me a boat and got my money that was the end of their positive attitude and desire to put the customer first. I wish I didn't buy anything from them at all. I definitely won't be going back to them for any service needs at all. read more

Everyone is super friendly and helpful. We love our new boat! I'd recommend Sizzle Marine for sure!

I don't understand how Sizzle stays in business. They are unbelievably rude and downright belligerent. I was YELLED! at for bringing our boat (that was not purchased from them) in for service. Apparently they don't work on boats not sold by them. That's OK, just say, "Sorry, we don't work on boats we don't sell." Instead, the manager(?) went ballistic, turning red and screaming, "GET THAT F**KING BOAT OFF MY LOT!" I was totally shocked! I wasn't being confrontational; I merely brought a boat in for service. Yikes! The guy was certifiably unhinged. I made some phone calls to locate another dealer and soon learned that they have a reputation in the industry for their antagonistic attitude. Steer clear. read more

Completely horrible place. I came in to pick up the decals I ordered. The guy in front of me was asking the manager about his service and manager told him whoever winterized his boat screwed up. He informed the manager that they winterized it. So the plugs that were missing was their fault. Manager then told him they would charge them double and through him out. The customer was polite the whole time. Absolutely terrible customer service and it was not even to me. After seeing this so called manager or owner do this and not stand behind their work I will never come here again read more

Won't go to the same lengths as other dealers if you're interested in a new boat that's high demand...sad I wasted my time giving them a lead, trust the reviews people, not worth your time to contact this dealer! read more

Bought a couple sea doos just wanted to ask a question. They were extremely offset and made me feel like an inconvenience for calling!

I would not even give this place one star, but had to in order for this to post! The people that work on the floor are rude, cold shouldered, and unprofessional! The owner is a horrible person! We were going to buy a new Yamaha boat and went to Sizzle since they are "local". We had several questions about a few boats we were looking into. They treated us like we were wasting their time and second class citizens. My husband wanted to measure a particular boat on the floor and the staff acted like it was such a big deal. After we left my husband called back and spoke with the owner. He was belligerent to my husband and hung up the phone on him! WOW, what a great way to do business! My recommendation is to stay far away from this place! Take your money and business somewhere else!!! read more

Paul in service was extremely unprofessional on the phone. As someone in customer service, I know the customer comes first. Even if the customer is rude to you (which I was very polite) you maintain professionalism. This is the second time I have felt this way about my interaction with Paul, but I kept quiet the first time because we all have our bad days. Honestly I do not care how cheap the work is, if I am not going to be treated with respect I will NOT give them my money. I'll pay double for an enjoyable experience. Hopefully management can help Paul with his customer service skills. read more

The owner is incredibly rude and unprofessional. How they are still in business is beyond me. If you're looking for a nice boat and decent customer service, I would highly recommend you go somewhere other than here. read more

Just had an excellent experience with Jerry and the entire staff at Sizzle Marine. Everyone was extremely nice and very helpful! Would definitely buy from them again!! read more

We bought our pontoon boat from Sizzle. Realizing our boat "table leg" was missing after picking up from the winter storage, I contacted Sizzle for a replacement. I spoke with Paul and we had a nice conversation upon my placing order. Today, I received the part. Apparently, I called it a "base" and not the table "leg" due to my inexperience with ordering. Paul answered when I called back. I explained what happened. I agreed I was at fault for calling it the wrong part but did believe he understood initially when I ordered as I told him it was taken from our boat. Long story short, he became very rude and kept interrupting me when I tried to speak. I asked if he would send the replacement but not charge for shipping because I paid for having wrong part shipped, would pay for shipping back and then have to pay for having correct part shipped. He said "no" would not do that. He said he had all the notes from our conversation, that I asked for a table base and that's what I got. Paul needs a refresher course on customer service. Being in sales, I told him to forget the "table leg" and I would find another dealer from which to purchase. I would never go back to Sizzle Marine after the phone conversation I had with Paul. read more

Went in to check out boats and possibly figure out what I wanted and work out financial details. Left after walking around all the boats and through the show room where three guys were deep in a BS session and couldn't even be bothered to say hi or ask if they could help me with something. It's as if they don't need to sell boats to stay in business. Don't worry though Paul's marine took good care of me after I left this place! read more

I called and the guy that answered hung up on me, lol great business tactics, then I called back and he said I was jacking him off and he was too busy to deal with me, also great business tactic...so I will never go back. take your business else where you will be glad you did. not sure how these people are in business, but basically if you don't have an expensive boat and are ready to drop you entire savings on them you're beneath them! I was so pissed I actually signed up to leave this review! read more

After purchasing a used BASS CAT bass boat from Sizzle Marine I would not recommend anyone buy a boat from this business. I specifically asked if everything on the boat and trailer was functioning and got the same answer from salesman Doug and the owner yes. Low and behold we have to major issues that they state was working when we left the lot. The speedometer and running lights on the trailer neither have worked since its been on the water once. Called to let them know about the issue and all Doug kept telling me is that it all worked our people checked it out. That's what we get for taking the word of these two people. I would not purchase a thing from a place of business that you can not trust their word. I will make sure not one of our friends or family purchases from this place. read more

Wasted trip and time. Sizzle Marine refused to sell me products after learning I declined to accept their high priced quote on a WaveRunner. Called ahead to make sure product in stock. At first was told product not in stock. After explaining I had called ahead and was told product was in stock, angry owner told me he refused to sell products if I didn't buy my WaveRunner there. Wonder how many other customers have made wasted trips due to this rude lack of professionalism. read more

Specializes in being rude an deceptive in the business practices. If you disagree with a bill because it was largely different than quoted, they would increase the price even more and hold you boat hostage if you did not pay. Stay away don't just take my word for it, I encourage anyone to talk to other people in the industry about their reputation. their is a reason Sizzle only sells small boats. Very few become repeat customers. read more

I just bought my second Yamaha Jet boat from Sizzle Marine. Mike Rutherford has been great to work with. I don't feel any pressure to buy. He gave me time to process and answers any questions I have. The service here is great! Give them a chance to earn your business if you're in the market to buy a boat! read more

Jerry Rutherford, what can I say...I don't know what your niche is, but it isn't boat sales. Rude from the very beginning. We drove 2.5 hours to purchase our new SX195 from Sizzle. Within minutes of looking the boat over, we found minor scratches on the bow. We agreed to pay full price for the boat if they would correct the scratches. The owner, Jerry, looked at the scratches and said they were "hardly noticeable." I offered to walk out to the boat and show him the scratches I was referring to and then he interrupted me and said "there's no scratches." He asked what we wanted him to do and I politely asked him to have someone buff the scratches out. He replied "how about this, lets just not do it," as he pulled the financing paperwork away. He started whining like a child saying how good of an interest rate he had gotten us (the financing was offered through Yamaha, he had nothing to do with the rate). He then proceeded to go out into the showroom in front of his employees (and whatever customers were in there shopping) and scream "we're not doing it Doug, they want the boat for free!" We never offered a penny less than the price that was asked. We just wanted our brand new $40k boat to not have scratches. Weird, I know. We canceled the insurance we'd put on the boat and drove home. Needless to say, we have locked in a deal on another SX195 at a different dealer and have had a terrific experience thus far (at the same exact interest rate). The Yamaha Dealer Development Team was "appalled" by my experience. Doug, our salesman, remained professional throughout the experience. Sizzle Marine would be an great place to open a boat dealership. read more

The customer service was amazing ! They were extremely professional and very responsive to our questions / inquiries . Mike and Jerry were fabulous . We highly recommend Sizzle Marine ! read more

Highly disappoint with how they handle their service department. Very misleading on what they will and won't do. My husband ends up having to replace things because they end up not being able to do it. When we asked them not to replace the plugs on our last service request they did it anyway and still charged us. read more

Worked directly with Jerry Rutherford the owner - received a much different experience & actually was "wowed" by Jerry's direct personal service. Love my boat!! read more

Sizzle Marine is the "boat mall" in Westerville, OH. The wife and I were interested in purchasing a boat up until about 10 minutes ago. We were quoted a price on a 2008 model Tahoe boat. After speaking with Bank of America who appraises boats, they told us that the boat we were thinking about purchasing was 6K under what they wanted to sell it to us for. I understand that business is business and they need to make a profit to stay afloat, but WOW. I can't believe they wanted to take me for that much. I called Sizzle Marine when I heard this to see if they would accept a lower offer. The gentleman (salesman) hung up on me before I could finish my statement. This is definetely not the type of place I would want to do business with if they blatantly hang up on customers. They may have been busy, but this is no way to treat their potential customers. I won't go there again because of this and I am definetely in the market for a boat. I'll take my hard earned money elsewhere. read more

I don't know about these comments. I have bought 2 boats and a wave runner from here. From sales to service these people have always done right by me. Family owned and operated. I won't go anywhere else. read more

Purchased a used bow rider this spring. Everything went well and the people were helpful and courteous.

STAY AWAY! We brought in several items to trade as well as several thousand dollars in cash to put down and finance on 2 brand new jet skis ($15,000 a piece). The boat and trailers were there a little over a week (we each run a company and are busy people). Today we received a very rude phone call stating we either bought it today or they were not selling them to us. We came down a few hours later. My fiancé politely pulled the "manager" over to let him know about the phone call. We still had every intention of doing business with them at this point, but being that we are both in the customer service industry, speaking from experience, we would want to know if one of our employees treated a customer this way. The man began saying how we are playing games and he has had this going on since Oct 22nd. I VERY politely explained that his date was incorrect, as we were out of town for my birthday at that time, he then said well fine it was the 23rd. I explained that WAS my birthday and we didn't even begin looking at jetskis until the 28th when we were back in town. My fiancé and his family have been doing business with this company for almost 10 years. At this point the manager began screaming at me, my fiancé then told him we would be doing business elsewhere and this man went off the wall. Screaming at us, telling us to get the eff off his property, getting in my fiancés face and telling him to be a man. He then threatened to damage the boat AND laughed while telling us he dewinterized the boat (with no permission from us) and it's been sitting outside. He then told us when we come back to get the trailer it will be sitting in the middle of westerville road. Both afraid to leave our trailer AND afraid for my own safety at this point, I called the police. The man was so out of control the police officer sat and waited with me for our friend to show up to safely get our second trailer. We will be suing for dewinterizing the boat without permission and a police report was filed. I really hope the owner reads this, and would love to speak with him. As someone who runs a company, I would be horrified if one of my employees acted this way using my companies name. I can safely say we will NEVER do business with them again, neither will any of our friends. We generally buy 1-2 jetskis every 2 years, own two boats, and previously did our maintenance through them. read more

wish I would of seen the reviews before I stopped in today with my wife and two daughters . never seen a salesman NOT want a sale so bad . a little about me nine years in the marine corps three kids and an open bow boat I have had for 10 years now is just a little small but I guess it will do after my experience today when I asked about a 20 foot fishing barge he told me they just sold it I said ok . before I could ask anything he tried to show me a boat I didn't want at all and was 10k more then what I was looking for and used then told me they had a 22 foot fishing barge I asked the difference but was told its just a little bigger , then tried to tell him we were interested in the 20 foot fishing barge he then raised his voice and said I told you we just sold it , I guess that's the last one ever made . so within 3 minutes this happened . all I can say is what a joke . we left laughing at this jerk guess he made his sale for the month and now he does not have to make another one until next month . I would have to say do not waste your time here they have better things to do then sell boats . read more