Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

I love the way they apply color and re-shape my eyebrows! The ladies are pleasant And the price is…read morepretty reasonable for the services. I would recommend them to friends and family.

I came yesterday for a clean up and told the lady I am growing them out and just wanted it shaped…read moreup. She almost took all the hair off, all the progress i made gone. I will never be back to this place. My brows haven't been this thin since 2023. I didn't realize the damage until i washed my face and seen how sparse they look which i am not used to. My eyes were still adjusting after she did it in the salon so i realized this later that night. I am so ANGRY!

Still going to Alyssa 6 years later! She is still the absolute best! Always cool, always fun. My…read moreappointments are painless and I leave super smooth each month. Book her today!

Came across this location on my search for a new wax location and I'm so glad I did! I reviewed…read moreonline on who is the most recommended cerologist and chose Viannet who was AMAZING. Not only is she beautiful but her soul is as well. She made my experience phenomenal, conversation was heart warming and she made me feel safe and taken care of. It was such an great experience to come back into the waxing routine and I'm already booked with my next one with Viannet! 10/10 recommend !

I got a pedicure from Cecelia and initially when I came in and saw the prices they seemed a bit…read morehight but she did such a great job and took her time, honestly best pedicure I've gotten in a long time. Well worth the money and everyone was very patient with my 18mo who was with me. Definitely will be going back!

If you're thinking about getting a gift certificate from here I would ask what the policy is. I was…read moregiven a gift certificate from a friend for my birthday that expired a week after it was given to me and didn't know that when I went to use it in November. They didn't tell me it was expired while I was there, let me use half of it, then crossed out the expiration date and made it a date in expire 10/30/25. I was unaware they back-dated it because I was in a hurry to put it in my pocket since I was in rush. Fast forward to today, I went to use it and obviously it wasn't honored because of that new date. I understand that it expired and of course I'm fine not using it since it's completely my fault. It was just the most bizarre experience because 1. No one mentioned it was expired the first time I was there (which I would have been fine paying for my pedicure if someone explained that to me instead writing in a new date so couldn't use it again) Also I'm just not sure why they would give me back a gift certificate that I can't use anymore or never mention that it was expired. 2. What kind of place has a 1 week or 1 month expiration date? (Thinking about it I'm wondering if it the date a typo since it was handwritten because most places around here have a 1 year expiration date when I buy them or am gifted them.) Also my nails were different lengths and the polish I used developed white spots on top (it was a light purple) With so many wonderful places in Montclair, I would definitely consider buying a gift certificate somewhere else with a longer expiration date, a more clear policy, or somewhere that will take the time to explain these dates and policies if you have an issue like I did if you are looking to purchase a gift.

I had a horrible experience while here. For context, I have done Brazilian waxes at EWC many, many…read moretimes. I decided to try sugaring because I heard it hurts less. That was NOT accurate. It hurt worse than any Brazilian wax I have had. Obviously, that depends on pain tolerance. The girl who waxed me was not the owner (probably mid 20s). She told me to do all the normal positions and it seemed like she was doing a good job. I specifically asked if she got a spot (it occasionally gets missed) and before I even finished asking she interrupted and said yes. When I was done, and my knees were still open on the table (exposing me to the lobby), she opened the door yelled "done!" At me and left the room. There was still sugar stuck to me. When I got home I decided to check out the work. She missed MANY spots including the spot I asked about. Very unprofessional and rude. Will not be returning.

My new waxing girl, worth the 30 mins drive for me. After 5 years of EWC, I was recommended…read moresugaring as another alternative. Loved my experience here and she went over after care and products to improve skin and minimize ingrowns. Will be doing additional treatment in my next session and post experience afterwards. If you find her don't hesitate, book and you will not regret it!

The service received at 212 Salon and Day Spa is outstanding. The staff is cordial, attentive, and…read moreknowledgeable. I appreciate their professionalism and commitment to satisfying their customers

This salon is top of the line. A++. I have finally found the salon that understands exactly the…read morehaircut I've been trying to get for several years. In the past, my verbal descriptions and magazine pictures of the haircut I wanted just didn't seem to help. To be fair, some cuts came close, but in most cases, once I washed my hair, I couldn't make it look like the original cut. However, after I get a cut at Salon 212, my haircut falls into place day after day until the next cut. In addition, I get many compliments wherever I go! And, as if all that weren't enough, despite this salon being upscale, the professional and non-professional staff are all extremely down to earth and nice. I can't think of one thing that would improve my experience there. I've never seen anyone walk out of Salon 212 with anything less than spectacular looking hair!

It's always a great experience with Joice, she is an amazing professional and clearly loves what…read moreshe does. As a cerologist and esthetician I can't praise her enough, I never felt comfortable waxing with anyone else, Joice makes me feel at easy, it's not painful and she only uses high quality products/ingredients. I'm obsessed with her facials, I leave every time with a bright, glowing healthy looking skin and very happy.

From the owner: Joice is a licensed esthetician with over 15 years of experience in the industry. Originally from…read moreBrazil and fluent in English, Spanish and Portuguese, she is dedicated to providing exceptional skincare services to her clients. With expertise in Customized Treatments, Sculpting Massage, Hydrodermabrasion, Anti-aging Management, and Body Waxing. Joice ensures that each session is tailored to the individual needs of her clients. Her extensive knowledge and attention to detail leaves her clients feeling refreshed, rejuvenated, and confident in their own skin. Joice’s focus is to not only enhance her clients natural beauty but also create a welcoming and comfortable environment.

Finally got my eyebrows done in COVID times and was happy to be the only person in the salon during…read moremy appointment. Recommend setting up an appointment.

I have to say that I am an eyebrow feign. The first time I took a stab at doing my own eyebrows I…read morewas 13. Yeah, there is no photo evidence of that because I completely screwed them up (think hooks for eyebrows). So ever since then, I don't touch my eyebrows. I've always paid to get them wax/threaded/tweezed. It's always been a struggle finding someone who can handle my full eyebrows without leaving me bald or giving me a weird shape. About five years ago I found someone local who was able to work with my full brows. She had a one-style-fits-all approach for brows that happened to work for my brows. But then I started noticing that depending on her mood, she would take too much hair off or overarch my eyebrows. Then our schedules were hard for me to schedule appointments. So eight months ago I was on the search for another brow artist. I found one through Yelp in NYC close to my job and stuck with her for 5 months hoping that she would be able to one day get the shape right. After 5 months of money down the drain, I searched for another local brow artist on Yelp and found Cynthia. I was praying to the brow gods to help me out. After months of inconsistent eyebrows and not feeling my best (I already mentioned I'm an eyebrow feign), in one session I felt like a brand new woman. I'm so happy I found Cynthia and a bonus is she's super close to my house. I've never written a review for either of my past two eyebrow ladies because I felt that although I liked my brows, something wasn't right about them. They were either too arched or too thin. I am beyond pleased with the outcome and she is worth every single penny. I've only been twice (one was a touchup) but I felt like I had to write a review. I'm totally coming back.

I highly recommend La Belle Vie. Roman is an expert with the cutting shears, coloring and keratin…read moretreatment! Since I have been going to him I have received compliments from friends and even strangers (on the street and in restaurants!) on my cut and color. Terrific! My hair is healthy and even looks good right out of bed - can't beat that! I have also had facials with Marina at the Salon. So relaxing (I often need to be awakened!) and my skin looks and feels so much better. La Belle Vie is the real deal and Nonna and the staff are warm and welcoming. Well worth a visit!

The staff is always so nice and welcoming. The locker room is very clean and relaxing and has steam…read moreshowers for after your massage. Over great time

I have SUPER sensitive, very pale skin. I have tried a million wax places. This is the only place…read morethat works for my skin. No irritation ever, my skin is super soft, no bumps, no redness. And it lasts so long. I see Alta and she is amazing. Also the prices are way better than the competitors but their product and service is 1000x better. If you have sensitive skin and are tired of the chain wax places giving u ingrowns, this is where u need to go.

Customer service is always the best and I love Ada taking care of my waxing needs. I have been…read moregoing there for at least 3 years now. They never disappoint.