I have been a member here for 5 months specifically to treat my melasma, and I have seen absolutely no improvement. If you have serious skin concerns, save your money and go to a board-certified dermatologist with medical-grade lasers. Skin Laundry's equipment is clearly not strong enough for real results, yet every single visit feels like a high-pressure sales pitch. They are constantly trying to upsell you on products and "add-ons" rather than focusing on the treatment you're actually paying for. I'm honestly shocked they have as many good reviews as they do--nearly every friend of mine who has tried them has had the same complaints and has already cancelled their memberships. The lack of professionalism peaked when a staff member removed my $1,600 David Yurman necklace during a facial without my consent and lost it. Despite the fact that their employee handled and lost my property, the District Manager refused to take any responsibility and told me if must have fallen off on the street...... They were quick to overcharge me on cancellation fees (charging $50 when their own texts state $25), but they are incredibly slow to help when they actually cause a problem. This place is a corporate "skin factory" that prioritizes upselling over safety and results. Do not trust them with your skin or your valuables. read more

Place was amazing Great service laser was non abrasive and I could resume my daily routine immediately Nica was very friendly and attentive. Space was beautiful and clean read more

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I always have a great experience here and the results are fantastic. The RNs are so knowledgeable and personable and I appreciate their recommendations. Highly recommend for anyone, even if you aren't sure what you need. They will help! read more

Skin felt great afterward, staff understands dermatology and was friendly and helpful.

I have been going to SkinLaundry for years. It's quick and easy and gets "good enough" results for the price and convenience. They were able to fit me in today with short notice - which I really appreciate. I got the signature laser facial with a neck and chest add-on and the booster peptide serums. Is it the same as going to a top aesthetician? No. But it's quick and easy and leaves my skin glowy before going out to dinner tonight. Thank you SkinLaundry! read more

Nia the receptionist was super nice and very informative about treatments and packages. My provider was also very nice and gave me recommendations about my skin whilst giving treatment, which I loved. definitely coming back ! read more

I've been going to skinny laundry a few months place. I can see the improvement after the first few treatments.

I've been a loyal Skin Laundry member for over 2 years primarily at the Flatiron location, but my recent experiences at the Tribeca studio have been disappointing. The customer service here has been completely unreasonable--just look at the other one-star reviews to see similar themes. All the highly rated reviews are due to promotion in office, offering free face masks for great reviews. For a signature laser facial, you're booked for 15 minutes, yet the treatment never takes the full time (it often wraps up in about 10 minutes or less). Over the years, I've consistently been on time or just a few minutes late, and the Flatiron team has always accommodated me without issue. Even when I'm on time, I'm often seen about 5 minutes after my scheduled slot due to normal delays, which I've never minded because I understand things happen. However, during my third visit to the Tribeca location for a 3:45 appointment, I texted at 3:38 about a potential 5-minute delay due to subway issues, then rushed over on a Citi Bike since the subway never came. I arrived at 3:49--less than 5 minutes late--yet was turned away by a staff member with zero flexibility. Their email policy vaguely mentions a fee for being over 5 minutes late, but nothing about outright canceling the appointment, especially when the treatment itself takes under 10 minutes (and I know this from years of experience). Again, I have been ontime to appointments before and have been seen 5+ minutes late, and never did I cause any issue. I even spoke with the manager, explaining that a slight delay should be understandable in NYC, but my concerns were dismissed. I pointed out that I was less than 5 minutes late and that the entire facial takes under 10 minutes, so they easily had enough time to complete my treatment. Instead, they wasted everyone's time by arguing with me. Nothing happened, and I was sent away, and had to rebook my appointment for three days later. My subsequent appointment was today (3/17) at 3:15. I arrived at 3:12, was seen at 3:14, and was out the door--receipt signed and all--by 3:23. That's less than 9 minutes total ( I even pointed it out to the front desk staff that their appointments takes than 10 minutes) It's clear that the Tribeca location's customer service leaves much to be desired. While the facialists themselves are great, it's unfortunate that the front desk and management create unnecessary cancellations over minimal delays, leaving you not ever wanting to come back to this location. Once my membership is up, I'll be canceling it, even though I've seen improvements in their lasers and results. I know other places will value their customers and be way more understanding. Until then, I'll be going out of my way to the Flatiron studio, where the customer service is top-notch and they understand that, in NYC, things happen that might make you 5 minutes late. For those looking for a consistent experience, I highly recommend sticking with the Flatiron location--especially if you can book with Oliver. He is AMAZING! read more

great experience looking forward to more visits! They had good customer service from The welcoming to the end of service.

Do not come here unless you want to contract MRSA. One of the most unsanitary places ever. MRSA is a flesh eating bacteria that can be contracted from contaminated surfaces or skin to skin contact! MRSA can be life threatening and unfortunately I contracted it here after receiving the Resurfacing Facial. read more

Skin Laundry - Tribeca - MRSA contraction after Resurfacing Facial at Skin Laundry. - Skin Care Near Me - New York, New York

The process was very smooth and directions were clear. I would recommend trying out the new member facial.

Great service! Quick and efficient. Loved the laser treatment and my service provider was super knowledgeable

I have been a member now for a couple of months and definitely feel that it's made a difference. What I also love is that every staff member I've encountered at every location I've been to is super helpful. I bought the membership at the Midtown East location and have visited Hoboken and Tribeca. read more

I'm loving my facials-- quick, efficient and best of all I'm seeing results. All the staff are always super kind and helpful. Shout out to my fave clinician Megan! read more

Very professional and clean environment! Can't wait to see my results. The staff was super nice as well

I have the monthly membership and have seen a difference with my skin. I've tried other facials like hydrafacial and micro needling and have found that laser facials make the biggest difference. Skin laundry has always been nice and professional and I enjoy going here! read more

Really great location. I love the laser skin care services. My skin has been glowing. Excellent staff and super knowledgeable. I do the month to month membership and it's totally worth it!! read more

Skin Laundry - Tribeca - Skin Laundry Check-In - Skin Care Near Me - New York, New York

I have had a membership at Skin Laundry for 1.5 years now and have seen constant changes in the equipment and facials that are used. Today, I went in for my monthly power duo facial that I booked a month ago and was surprised to have tape being put over my eyebrows and around my hair. I asked if this was a new process and was told that the laser could singe away my hairs. Then, ultrasound gel was applied all over my face since that's how this new laser works. My service provider was lovely so absolutely no issue there. But this is unacceptable for a change to this degree. I should have been notified ahead of time on this new process with taping and gel and been asked if I wanted to use the old laser I am used to. I was told someone already had booked the dry laser for my appointment time which is why I got the one using gel. I'm currently paying $260 a month for this service. I should have been made aware of exactly what would be happening at my appointment well in advance. I'm honestly not sure I'll be continuing my membership as it seems those in charge at Skin Laundry are constantly changing everything. Honestly makes me question if they know what they're doing. Could this procedure in fact actually be harmful and damage my skin down the line? I've seen them change the names of the facials, add suddenly more powerful lasers, change the equipment because they have issues getting parts and then change equipment because the ones they have keep breaking and add in some ultrasound gel and tape to avoid harm to the skin and hair. This is a major problem and you will lose customers because of this and I'm sure you have already. This is quite the opposite of customer service. Communication is key and you have been anything but transparent. I'll be rethinking my membership here in the coming days since I'm not sure my values align anymore with Skin Laundry. I hope you're reading all of your customer complaints and frustrations and that you strongly reconsider your approach and serious lack of transparency. read more

All of the ladies at skin laundry were former nurses so that makes it a plus for me as they are equipped to do it correctly and without hurting or harming you. Totally recommend this place. I feel safe and love Shannon as she is the first person to see and is warm and kind. They all are. read more

So easy and painless! Everyone was very friendly will be returning :) Great membership options also.

I love Skin Laundry!! Joined in November and I have never received more compliments on my skin. My favorite nurse is Megan!

The Tribeca SL has a nice bright clean welcoming atmosphere and very welcoming front staff/reception. The RN giving laser treatment pleasantly chatted through it, and a Hyalauronic moisturizer at the end. I recommend. read more

Clean place and very friendly staff. Literally the only thing that has worked for my skin since I had to stop taking spironolactone. Very grateful! read more

Great experience! Super nice staff and the facials have been helping a lot with my skin.

The staff and nurse were so helpful and knowledgeable. The results are also amazing. I've only had two sessions and can already tell.

Best anti-aging regimen ever! I've been a member since 2019. I look 20 years younger than my actual age. No make up - post my signature laser facial. read more

Skin Laundry - Tribeca - No make up - post my signature facial - Skin Care Near Me - New York, New York

Gabby and Yasmin were super informative and made the processing enjoyable. looking forward to my next session

Skin laundry is perfect place to treatment my scar from acne. love the power duo ,can't wait to see the results, jasmine very nice lady and also Derrick all the team very friendly read more

As someone who unfortunately has dealt with acne their entire adult life (eff you hormones), it's nice to be able to have a laser treatment to help clean out my pores and freshen up my oily skin every now and then. The policy at SL keeps changing though as do the prices so I don't know if I'll buy another pack when my current one runs out but in the beginning, I really enjoyed my treatments and I did see a noticeable improvement. Not crazy improvements mind you but I did notice less cystic breakouts and blackheads. If you have sensitive skin like me I do recommend not doing these treatments every week, maybe every other or once a month. With your skin, less is more - DON'T. PISS. OFF. YOUR. SKIN. This location in TriBeCa is much smaller than their Flatiron setup but it's usually easier to get a last minute appointment in my experience. It's conveniently located within a block of the 1/2 train Chamber Street station so it's perfect for a quick stop on the way home! read more

Love this place! Friendly people, great services! Highly recommend. There are competitive skin services in the neighborhood, but this is the best of the bunch. Give it a try. read more

People who work there are very nice but I have been going for 5 moths and haven't seen any major changes. I cancel my membership and wont get the last month refunded even though didnt use their service this month And no planning to. read more

Amazing staff and services. Everyone was extremely helpful and the process was efficient. Looking forward to improving my skin. Location is easy to get to from Brooklyn which is a huge plus. Highly recommend! read more

Meghan is incredibly gentle and lovely! The entire staff was gracious and kind- would highly recommen!

With consistency, my skin has completely changed!!! Even my acne scars are gone! Everyone is super nice, too'n

I would recommend my friends because the employees are all very good and welcoming and so helpful and the nurses as well thank you guys

Jessica is amazing! Highly recommend. Pain free and you see the results immediately! Five stars read more

WORST SERVICE EVER! This place is hands down one of the biggest rip-offs I came across. They get you to do a membership of a minimum $150 per month and the hydrafacial is literally is a 1 min zap from a 18 year old. I tried to follow up with them to cancel from being effected by layoffs and they texted me with "frozen" account for three months even though I told them repeatedly that I will not even be here, I'm going back to Sydney. They don't have a notification in place where they tell you of next billing date and their portal is not user friendly at all. There are other providers thats cost friendly with even more superb service. This place ain't it. read more

I had a signature laser facial with Yasmine and I had a great experience! The laser did not hurt, and took about 10 minutes. The space is very welcoming and staff is super helpful and offers a lot of knowledge regarding skincare and wellbeing. I highly recommend getting a laser facial! read more

Great first visit! The consultation was very helpful. I am investing in the membership.

This is the best and friendliest Skin Laundry in the City. The staff is wonderfully kind and the place is comfy.