Awesome experience. I was looking for a pair of xc skis and found Ski Rack via the internet and their inventory impressive. Moreover, I had some questions on which ski was the best ski for my application/needs between two models. When I called and talked with Jake I felt that Jake was the first person/store that actually listened; I had been in or talked with a number of stores prior but only Ski Rack left me with the opinion that they wanted me in the best ski for me, not what they had in inventory or a special on. Jake asked a few questions and helped me make a decision and I couldn't have been more pleased with the experience. Further I have been blown away by the skis as far as performance. The pricing was more than competitive, too, especially with their free shipping via the internet. He took the best fitting/cambered skis for me off the rack and made sure those were the ones that were shipped. He also helped me chose some other items I needed and hooked me up with a pair of poles that had just come in that day and weren't on the web yet. The service guys did a nice job on the hot box treatment and scrape to prep the skis. It was an example of pure teamwork with the retail, service and internet guys and outstanding customer service all the way around. Not only was I impressed with Ski Rack, but reassured that I found my future source for all things skiing. Thanks, guys. read more

I've been a loyal customer for 15 years and won't take my bike anywhere else for service. Skirack staff are friendly, knowledgeable, and competent. And should anything go wrong, they'll work hard to make it right for you. I bought my first bike from them after crashing my previous bike into the garage. Not only did they NOT make me feel like a total moron, they respected my commitment to riding, my athleticism (even though I'm decidedly not an athlete), and my intelligence. I've been riding that bike since then, relying on the service department to help me keep it in good working order. More than a few times, Skirack mechanics have gone above and beyond the call of duty to help me out. Most recently I picked up bikes and, on my way out, my rack failed and I nearly lost my bike. Again, instead of laughing at me, the rack expert was located, briefed on the situation, and appeared quickly to see what was going on. It seemed there was, in fact, a faulty part and, within 20 minutes, I had a replacement bike rail installed with the original locks, no charge. I can't speak highly enough, really, of the Skirack crew. But they've also got the best inventory in northern VT, support local organizations, and underwrite public radio. This is a first class business. read more

It takes a lot to get a grumpy IT guy to go out of his way to write a rave email about customer service, but I just sent this to the store today: I just wanted to let you know that I had the BEST shoe-buying experience of my life when I bought my new Asics gel running shoes at your Run Center in Burlington. The staff member "Jon" was so helpful and took his time with me and got me into the shoes that were right for ME, and not the most expensive in the shop. As a heavier guy trying to start getting active again, I had a certain amount of angst gearing up to go get what for me are going to initially be walking shoes. I am at a low point in my fitness life, and a high point (not the good kind) in my personal weight record to date. Jon was so encouraging and helpful, concerned and empowering, that I did not feel at all judged like a fat guy who had wandered into a runners club. It felt like I was getting help and encouragement when I needed it most. You have made a customer for life, and thought you should know that and that Jon should be commended for his thoughtful, professional and caring approach. Now I am ready to put some healthful miles on these shoes and have started to think about bikes. Thanks so much! read more

Skirack is such an awesome place to get what you need for your life's adventures! I recently stopped in for a new pair of running shoes- I've been running for about 10 years, so I have a good sense of what works for me, but regardless of my experience and knowledge on shoes, the staff was VERY helpful and made me feel well cared for. A young fellow named Kyle suited me up with the perfect pair, his shoe expertise was evident and although there were quite a few people needing shoes, he multi-tasked extremely well and was very attentive. Another gentleman named Will was present (also helping multiple people) and was also very kind. In all, the running shoe/gear selection is great, but the excellence in customer service takes the cake... this business really cares about its customers. As far as I know, too, most of the staff are athletes of varying levels (some even professionals!) and their enthusiasm is inspiring. Great shop, fun atmosphere, lovely staff. A+ read more

Searched online for Expedition Gel saddles for our bikes. Came across Skirack in Burlington,VT. Price was right so I thought I would give them a try, but my major concern was time. I needed the saddles for a ride in 5 days and I live in NY. I called Skirack on the phone before I placed my online order to see if they could meet my deadline. They said yes so I placed the order. Ordered 2 saddles ($40 each)...free shipping over $50 and no tax on 6/11/18. Okay, here is the good part. My saddles arrived today 6/12/18 at 2pm via UPS ! Now that is customer service ! Take the order, process it, get it in a box, and get it on the truck. Service like this is hard to find nowadays when people take your order and sit on it for 5-10 days and then ship it. Skirack rocks ! I sent them an e-mail to let them know how pleased I was and Will responded in 20 minutes. I am a new customer ! Dave S. read more

Great for bike rentals. We got top-of-the-line, barely used mountain bikes worth 2 grand + for $50/day. They were very relaxed about our lower-skill level, and it felt like they trusted us. Even though I was a bit afraid to use the amazing bike I got, I got used to it very quickly, because it was an amazing ride. On top of that, the service was amazing because I thought they closed at 7pm on Sunday...only to show up at 6 and learn they close at 5pm Sundays. It was a huge dilemma for me because I didn't want to leave them unprotected during the dinner before my brother left town. Fortunately, an employee happened to catch me in the parking lot- he clearly wasn't working and could easily have passed as just a pedestrian. Instead, he decided to ask us if we were trying to return our rentals, opened up the shop, and we were on our merry way! It was very nice of all of them. read more

We occasionally rent bikes when in Burlington to take advantage of the bike path that leads to the causeway, and always rely on the Skirack for its excellent bikes and expert service. This time out, we have an even better than usual experience because Luke convinced us to try e-bikes for the very first time. He patiently took the time to explain to us how they work and how to ride them, and even had us do a little test run in the shop's back parking lot before we made our decision. Boy, are we glad we opted for the e-bikes. Thanks to Luke, we had the most fun we have ever had on bikes. His friendliness and enthusiasm is contagious. I would highly recommend these bikes to anyone, and to rent them from no other shop (especially since some shops only rent e-bikes by the day, whereas the Skirack rents them for shorter periods). read more

The staff at Skirack is amazing. Jake spent lots of time with me when I was thinking about getting into mountain biking. He was very patient over multiple visits while I was figuring out what I type of bike to buy. I finally selected a Specialized Epic. After a full season of riding I can say it is an awesome bike. I have been able to ride on trails I have no business being on. Then I went back to Skirack to get mountain bike shoes. Sean helped me try on multiple sizes of every mtb shoe they sell. I probably had 14 pairs of shoes all over the store. As soon as I tried on the Mavics I was sold...they feel like slippers. The running floor is just as great. They really spend time with you to make sure you are happy. I highly recommend the Skirack for any running, riding or skiing needs read more

Jon (general outdoor enthusiast and marathon veteran with/without orthotics) and Emily (super patient and knowledgeable half and marathon runner) spent 2 hours on two separate days each to help me and my wife work through 5 pairs of shoes to best accommodate our new orthotics. Emily did gait analyses via video on each pair of shoes as well as talked us through the process until we each had the perfect new set of running shoes for our next half iron. Fantastic customer service and consultation. Thank you very much to Jon and Emily both for their outstanding effort. The shoe selection may be smaller in terms of fridge models, but as these people know what they're doing, they have a shoe brand and model to solve each and every running problem. read more

Boom! SkiRack is the best bike store I have ever had the pleasure to work with. Can not tell you how amazing this place is. Everybody in there knows their stuff and freakishly friendly :-) I have been in bike and ski stores all over the country and hands down SkiRack wins the gold medal. I worked with Emily and Ryan on the purchase and delivery of two Santa Cruz rides, treated me like a king. We had a small glitch in the purchase of a very expensive bike but they handled it perfectly and delivered a great solution that left me super happy and satisfied. They went above and beyond in every way. Thank you again Emily and Ryan! read more

I was searching dozens of ski shops looking for a particular pair of Tubbs snowshoes. I talked with a lot of nice people and ski shops in VT, NH, and ME. Along the way I cam across Ski Rack, and talked with Jack. He was very gracious in helping me, and went out of his way to check inventory as well as upcoming orders. He was responsive in calling me back and helping me find what I was looking for. Ultimately I found my first choice elsewhere, and I actually felt bad about not buying my second choice from Ski Rack because Jack was so amazing to work with. He really went out of his way to help me in my search. Thank you Jack! read more

AWESOME Boot fitting at The Ski Rack!! I was just fitted for a pair of ski boots from Doug S. and he did a fantastic job! His knowledge is endless regarding skiing and boot fitting. I usually have to go back a number of times to have my boots tweaked and he made it right during my first visit. I am a little high maintenance about boots and boot fit (I admit...I'm a female ski instructor)...this is the best experience I have had with boot fitting. My boots were perfect from the first day on snow. If you want comfortable boots on the slopes, definitely go to Ski Rack! read more

I am giving Skirack a hundred stars to anyone who will listen! For the last 4 years I have resisted buying new skis & boots. Honestly, it was not because my old gear fit great, rather, the whole process was a little daunting. Doug Stewart made the experience a breeze, and enormously renewed my excitement to ski. The whole store was inspiring, super clean and welcoming...a true bright part of our world during this dark period. Thank you ALL for your hard work and dedication to keeping us safely enjoying the magic of exercise and recreation!!!! Kirsten Wiley read more

Every experience I've had at the Skirack has been a positive one! Last week I had to outfit my teenage son in nordic equipment. Needless to say, I was dreading both the time and the money I would have to put into this endeavor. To my surprise we were in and out as quickly as I could have hoped for, everything was on sale, and most of all my 17 year old was thrilled. Knowing little about nordic racing I relied heavily on the professionals at the store, and I was not disappointed. Another great shopping experience at a wonderful local establishment! read more

I am a very avid skier 120+ days a year. I have had foot and alignment issues that have plagued my performance for many years. Not only did Doug get to see me ski,he literally created a combination of foot fixes (inside the boot) and separate stance fixes ( binding and plate) that together have had a dramatic effect on my skiing and ski performance. This has taken 6 years of searching for someone to get it and get it right. Wish I had found Doug at Skirack sooner. Time, attention and especially listening to me the customer...invaluable. read more

Many years ago I purchased cross country ski boots and bindings in person at Skirack and found the service to be excellent. Last month I decided it was time for shorter, more stable skis and after a fruitless search for a comparable store in my local area, I decided to contact Skirack. The sales staff gave me some excellent advice over the phone and I proceeded with an online purchase. To my amazement, my skis with mounted bindings arrived by UPS ground less than 24 hours after I placed the order. That's great service and attention to detail! read more

Derek in the snowboarding department does an excellent job listening to what you need and finding the perfect boot for you. I went for a new pair recently, and he took the time to fit my foot into three hand-picked boots, all within a good price range. I ended up with a pair of crab grabs that are the most comfortable boot I've owned. You could tell he knew what he was talking about, and definitely had the experience to back it. I highly recommend at least talking to him if you are unsure about what boot to buy next. Very good experience. read more

I ordered cross country skis, bindings and boots on line and rate the transaction 10 out of 10. The customer service was excellent, all of my questions and concerns were answered promptly and in depth. I received the package price even when I substituted different boots. The boots were out of stock in my size and Skirack held my order until the boots arrived. Everything arrived on time and in perfect condition. I have absolutely no complaints and would definitely shop at Skirack again. They exceeded my expectations for an online store. read more

I sold my skis at the swap this weekend and decided to make the change over to snowboarding. The snow sports department was great help. They answered all my questions and found all the gear I needed. Got a great setup at a great price and had a great experience. The kind of experience that makes something click inside of you. The kind of click that makes you say, "Hey! I want to get outside more and the Skirack can make all my wildest dreams come true!" Thanks guys, for making my sweet wild dreams come true! - Danny Street read more