This was our first time visiting Big Air and we had such a blast. We are a family of 4 and our…read moregirls love how there were so many different things to do. they had a "ninja" style course where they can work on getting from obstacle to another, they had the spinning orbit where they had to jump over the arm that was going around. They loved the battle beam where they could joust and push each other into the foam pit. There are many places for kids to bounce around and test their skills, they even had a dodgeball area where they could play with the other kids which was a lot of fun. i loved that they have a snack bar with many different items like pizza, mozzarella sticks and chicken strips. Many different drink options as well. This was nice since we didnt have to leave to go eat somewhere and come back. The girls were right back to playing as soon as were done. We will definitely be coming back here as there is so much to do and the girls did not get tired of it. It would be a great place to plan a bday party as well which they do have packages for.

This is our 3rd or 4th time coming here. My tween and her friends love it. We even had her…read morebirthday party here last year. Today we showed up to use that birthday voucher but they have daily deals where today it was $23 for unlimited time. I expect to be here for 2-3hours so the price was perfect, especially since I thought I would have to pay more (the birthday voucher is for for only 1 hour). There's a lot of kids, due to the holiday week. But it doesn't feel over crowded Staff was friendly. And the place looks clean and smells fine. Normally places like these smells like feet and musty kids . I love the fact they have an area for parents to sit and do work if needed. Therese plenty of seating and outlets if you need it. This is my first time actually sitting down. The concession stands seems reasonably priced and decent food.

First I wish to convey and thank Audrey for making the day special. My godson in the "autistic…read morespectrum" first visit at the park. Audrey went out of her way to address and assist our start and entry. As one would say, "beyond the call of duty!" I must also commend the staff who assisted my endeavor to watch and care for my godson. Kudos to all. The facility was clean, well maintained and very well supervised. Great place to hold a party as I witnessed two such events in progress and how well the staff catered to the attendees. Great job on every front.

My niece had her 6th and 7th birthday party here! Both years, we had the party on a Thursday and it…read morewas perfect. There were so many less kids than the weekend, so all of the kids at the party got a lot of jump time. They also have arcade games, a food court, a TV lounge area, and lots of tables and chairs if someone wants to sit and read or do work while their child bounces. Service 10/10. Everyone we have encountered at this location has been SO sweet and helpful. Chloe was the one who helped us with the party this evening and she was amazinggggg! She was so kind, helped us decorate, and was on top of everything. Everything ran so smoothly because of her. Thank you Chloe :) From beginning to end, they were so many staff working and they were all so sweet. Thank you so much! Food- 8/10. Pizza and drinks were good :) I haven't tried anything else from the food court, but the pizza was good.

Everything was great! All the kids were safe and having a great time. Had the Birthday Party. So…read morefun!!

Samantha helped the kids get set up and was very sweet and helpful to them. Sometimes I go to these…read moretrampoline parks and the customer service is not the best. I highly recommend this location for the friendly service and fun park.

We've been here for many birthday parties and the kids always have a blast. It's hard to get them…read moreto come home. This time we threw a birthday party and Luke was amazing throughout the process of booking and arranging everything. The staff is always awesome. They kept asking if we needed any help and were so accommodating. Definitely a great place to throw a birthday party. Only reason I took off a star is that the bathrooms at the end of the night are kind of gross. I wish they would clean the bathrooms before you rent out the facility.

This business sold year long memberships up until January, knowing that they would be permanently…read moreclosing in January. I never received a warning or notification or refund of my year long membership.. sadly, my son loves going here and we are now out of our money that we paid and a place to go jump n exercise.. Big Air duped us all!!

The manager Rylee and her colleague Nathan were so amazing at resolving an issue I was having and…read morethey really helped to make my kiddo feel special

We attended a birthday party at Sky Zone Trampoline Park expecting a fun, safe experience for our…read morechildren. What actually happened was disturbing, traumatic, and handled with an alarming lack of professionalism. During the party, one of the children in our group was violently assaulted by older boys who were roaming the facility unsupervised. The injured child suffered visible facial injuries, including bleeding. While this was happening, staff response was minimal to nonexistent. The aggressors were allowed to continue playing freely, without being removed or even meaningfully addressed. What was even more upsetting was the impact this had on my 7-year-old stepson, who witnessed his friend being assaulted. This was not rough play, this was a frightening, violent incident. My stepson was visibly shaken, confused, and distressed by what he saw. This was supposed to be a joyful birthday celebration, and instead it turned into a traumatic experience that he is still processing. Law enforcement showed up and found out that other kids had become visibly assaulted as well. Multiple employees on duty, many of whom appeared very young and poorly supervised themselves were seen laughing, pointing, exchanging comments, and sharing images related to the incident, rather than helping the injured child or ensuring the safety of the kids involved. At no point did it feel like the staff took the situation seriously. The general manager on duty failed to step in decisively, failed to separate parties, and failed to prioritize the emotional and physical well-being of the children. There was no immediate first aid offered. No quiet or safe space provided. No reassurance to the injured child or the kids who witnessed the violence. The behavior of both management and staff created the clear impression that the incident was being treated as entertainment rather than an emergency. To make matters worse, parents of the aggressors were allowed to come and go freely, with one parent returning to the area where our group was standing and openly threatening members of our party again, with no visible staff or security intervention. The lack of concern for child safety was staggering. Not once did anyone ask how the injured child was doing or acknowledge the emotional impact on the other kids who witnessed the assault. Offering a small discount afterward does not begin to address the seriousness of what occurred. Until this location prioritizes active supervision, trained staff, real management accountability, and child safety, I cannot recommend bringing your children here especially for birthday parties. What should have been a happy memory became a traumatic one due entirely to staff inaction and poor leadership.

This place is perfect for kids. I have a 5 year old and a 10 year old and they both have a great…read moretime here. I love that they have the a.c. on and dont turn it off. Also, this place doesn't smell bad. Something I noticed at other indoor parks. Great place.

Love this park. The staff is so kind. We got the su.mer monthly pass so the staff started to get to…read moreknow us as we came in. Idaly, is one of the employees that is on the ball and comes up with her own solutions for problems. The location could do better at making sure the staff has the tools they need to fix problems that may come. There is a separate play ground if you don't want to jump that is nice when the kids need a break. I loved the massage chairs for the non jumping adults as well. All items are tall enough for adults to join their children if desired. Chill place to have a birthday party as well. Super fun, bring water.

Did the Groupon deal which is a pretty solid deal, came out to like $16 a person for 1.5 hours,…read moreversus $27 retail for 1 hour. Socks are $4 a person but since it was our first time they gave it to us for free! Super nice of them (Keep the socks if you plan on coming back, you may only use their socks) This location doesn't have as many obstacles courses and is a little smaller than the location in Laguna Hills. Overall pretty fun for the kids to jump around and play around. Had dodgeball courts, rock climbing, Jousting, Basketball, and bull riding along with the trampolines. Worth it for $16!

My baby brother loves this place, but he's a bit oblivious to his surroundings and cleanliness. My…read moremom pays for his unlimited jump membership, $14.99 a month, and he's able to come and jump whenever he wants and also bring a jump buddy with him. I was able to join him in one instance as his jump buddy. I love trampoline parks even as an adult, but this one isn't as clean as the ones I've been to. The little foam blocks were really dirty and I couldn't wait to shower afterwards. I went into the foam pits with my baby brother and I couldn't help but feel really dirty being surrounded by it. The foam blocks need a major refresh or replacement ASAP! The cost to jump seems a little steep, especially if you don't own the grip socks that are mandatory for entering the trampoline areas. I do think that the unlimited jump membership with is worth it because my little brother goes about 1-3 times a week, so he's def getting his money's worth.

We recently hosted our soccer team's end-of-season party at Sky Zone Mission Viejo, and it was such…read morea great experience from start to finish! The staff was incredibly friendly, organized, and helpful throughout the entire event. They made check-in easy, kept everything running on schedule, and were so patient with our large group of energetic kids. Our party hosts did an amazing job making sure everyone had what they needed, and they really helped make the day stress-free for the parents. The facility was clean, well-maintained, and had plenty of activities to keep the kids entertained the whole time. They had an absolute blast jumping, playing, and burning off energy, and it was the perfect way to celebrate the season. The pizza party was well organized, and the overall value for the experience was excellent. You can tell the team truly cares about making sure everyone has a fun and memorable visit. If you're looking for a place to host a birthday party, team celebration, or any group event, I highly recommend Sky Zone Mission Viejo. We'll definitely be back. Thank you to the entire staff for making our celebration such a success!

Shout-out to Savannah! She is always welcoming, helpful, and goes above and beyond with admissions…read more She remembers my kids' names and makes us feel valued every visit. Outstanding customer service--thank you for making such a positive difference!