I rarely write negative reviews, but my experience with Charles River Landing deserves one…read more After providing documentation and going through the leasing process, I was under the impression that my move-in process was proceeding normally. I appeared at the property for a scheduled move-in orientation at 10:00 AM and was told, only after I arrived, that my application had not been approved and that the orientation had been canceled. No one notified me before the appointment. The issue is not that additional review was required. The issue is that the property allowed me to show up for an orientation that could not take place and failed to communicate that fact in advance. As a professional and business owner, I value clear communication and respect for people's time. Unfortunately, I experienced neither. Based on my experience, prospective residents should make sure they have written confirmation of final approval before rearranging their schedules or making plans based on information provided by the leasing office.

Charles River Landing has been my home for the past 5 years. The property itself…read moreis beautiful and well maintained. The hallways are immaculate with the look and feel of a luxury hotel. All interactions that I have had with the buildings management staff has been pleasant, professional and accommodating. On the rare occasion I need a service call, it is answered promptly by experienced personal who resolve the matter quickly and efficiently. As a mom I know how difficult it can be finding lead free and dog friendly apartments in this area. CRL is the answer for families with pets as well as many working professionals because of its prime location. There is a trail a few steps from here perfect for dog walking or just to relax. Hope to see many new friends at the pool next summer.

I've had a really nice experience living at the complex so far. The staff, especially Mikey, has…read morebeen friendly, responsive, and very helpful. I truly appreciate how well-maintained the property is and how understanding the management has been. Overall, it's been great place to live.

I cannot speak about the inside of this complex because I was 4 days away from moving into a unit…read moreuntil something happened but it was not Ridge at Blue Hill fault . My dealing with the office was a wonderful experience. I dealt with Britney and she was on the money she promised things and she kept her promise she called she emailed she did her job she was on top of everything and I appreciate that in case I want to reapply to this complex but my experience with the office was a wonderful experience Thank you Ridge at Blue Hill . I hope to be a tenant when one that may suit me better.

I'm happy I chose The Kendrick as my new home in Needham. I appreciated having several layouts to…read morechoose from within my price point, and the modern finishes in the apartment are a nice touch. The building has great amenities--gym, beautiful lobby, art collection, package room, and an on-staff concierge who's always helpful with packages and information. There are more amenities than I'll personally use, but it's great to have them on site. Terry in management was professional, responsive, and made the rental process smooth. My apartment shows some expected wear from a previous tenant, but overall I'm very happy to be here.

I've been living at the Kendrick now for a little over 18 months and I just renewed again. All i…read morecan say is WOW. This place is by far the best complex I've lived at! Every part of the building is always clean, the communial areas are spacious and add an extra level of comfort when I'm looking to unwind after a long work day. The pool, rooftop deck, and main courtyard all have multiple grills. My family and friends are obsessed and have all shared positive thoughts about the building. But by far, the leasing team go above and beyond in their service. Andres and the team are always professional and are understanding of any questions or concerns. If I could give this place 100 stars I would!

Beautiful buildings but property Management treats tenants with complete disrespect. They are…read moreextortionists. Please read the other reviews and save yourself the stress. Expect rent increases over market price and to be nickel and dimed over everything. EDIT: Based on the Owner's response, I'd like to clarify the reasons behind my rating. This feedback is not related to the lease break, as we fully acknowledge and agreed to the terms surrounding it. However, it's important to highlight that the lease break policies are extremely unreasonable, and I strongly advise anyone considering renting from City Suites to thoroughly review the lease, as management is unyielding--even if you're a responsible tenant. Here are some of the specific issues we encountered during our time there: Noise Complaints: For an entire year, our downstairs neighbors regularly played loud music with heavy bass until 4 AM on weekends. Despite trying to resolve it ourselves, we informed property management when it didn't stop. They insisted that the noise wasn't coming from the apartment below, even though it was obvious from both the noise and visible parties happening downstairs. After calling the police one night at 4 AM, the property manager became defensive, dismissing the issue and insisting it was coming from the building next door. He even told us not to call the police again. Laundry Costs: After moving in, we noticed a significant increase in the laundry fees, eventually costing us an additional $10 every time we did laundry. Temperature Control: Although heat is listed as "included," the property management controls the temperature. When we filed a maintenance request for broken heat or A/C, the issue was temporarily resolved, only for them to adjust the temperature back down after a few weeks. Maintenance Requests: The property manager once called to tell us that we were submitting too many maintenance requests and should stop. However, the requests were for issues that were either broken when we moved in (such as consistent ceiling leaks) or basic repairs. Considering the high rent for these "luxury" apartments, we expected appliances and systems to be functional. To be fair, the maintenance team was great--shout out to Jeremy, who always did his best. Rent Increases: The broker told us that City Suites never raises the rent, which was completely untrue. Over two years, our rent increased by $600/month, while market rates were either flat or declining. Property Manager's Attitude: Throughout our time living there, the property manager maintained a consistently accusatory, condescending tone. He clearly held a negative view of renters, treating us with a lack of respect. Despite our efforts to always be polite and responsible tenants, we were met with rude responses and dismissive behavior. In summary, while the location itself might seem appealing, the management's lack of responsiveness, unreasonable policies, and poor treatment of tenants overshadowed any positives. I would not recommend renting from City Suites. I lived in the North End for 5+ years under 3 different landlords and I am confident you can find something just as nice with a more respectful landlord.

I have lived in 5 other managed apartments and have always had great experiences. However, in the…read morepast two years living in one of City Suites buildings in the North End working with Andrew has been an overall horrible experience. He might be very responsive but always comes from a passive aggressive tone that lacks understanding. We had an issue where some of our livable space was inhabitable for over 6 months and we have to nickel and dime them to receive any rent reduction. When the city turned off our water for over 12 hours he expected us to contact the city which they told us was the landlord/management companies responsibility (this was during the COVID lockdown) When looking for places to live in Boston I would avoid this management company at all costs.

DO NOT rent from this place. From the moment I moved in, there have been so many issues. Our…read moredishwasher broke, we've had constant stomping from the tenants above ours, there is dog poop all over the grounds and dog park (which is hardly maintained by the property management), power outages lead side doors of the building to be locked for days at a time....i could go on and on listing off issues. This building is hardly maintained and the shotty/cheap construction breaks or malfunctions all the time. Most recently my shower wouldn't shut off and when I called emergency maintenance a worker came who didn't know how to fix the issue. He left the water running instead of fixing it and had to call his someone to walk him through every step!!!! Who are these so called "handymen" hired by Bozzuto?! Every time we complain to property management we are met with incompetence, finger pointing, and an inability to take accountability/fix issues. Ed Welsh is terrible at his job.

Decent property, and overall well managed. However, they keep closing the gym with no explanation…read moreexcept the old "we are looking after your health and safety" line. If you want to keep residents healthy, then keep the gym open and let people practice social distancing. Also, don't forget that we are paying for this gym through our condo fees, so either open the gym, or refund a portion of the fees.

1) Make sure you have checked EVERY corner when you move-in. Take a look at the photo, I thought a…read morescratch this obvious must be notified before the move-in inspection. But I was charged $475 for something I did not commit. Just imagine how expensive it can be if it is something worse, and how disfunctional this building is for missing something this obvious. 2) A few days before my move-out date, someone opened my apartment door while I was about to take a nap. This is a direct safety violation. When I called the management to know what is going on, they did not care at all. Your safety is not their concern. Till this day, they still have not given me an answer on this. Update: Kayla has reached out to me, and apologize over the inconvenience it caused me. At least Fuse has shown some respect and concern regarding my issue.

Lived here for three years because of the beautiful view and prime location, but you will regret…read moremoving here. Luxury prices with zero service. As others have mentioned: cheap fixtures and appliances, heating is loud, lighting is poorly designed/wired, management is perfunctory at best and security is lax. Bike storage and management is pathetic, but parking is worse, and they have very few guest parking spaces, which need to be reserved and picked up during management hours. Always had good service from maintenance and cleaning staff is friendly and thorough, but if you want a good customer experience, rent anywhere else.

"Trust me, the pictures provided by one reviewer were taken while units were being renovated, and…read moreis not a common occurrence." and then...... "It's simply my opinion, and apparently the experience was different for another reviewer." So is it fact?.....or opinion? MY PHOTOS WERE.NOT.TAKEN. during renovation. How dare other reviewers presume to know anything about when my photos were taken. I have nothing to gain by showing photos or lying about them. I'm not an irate ex-tenant, I wasn't forced out and I left on very good terms. I believe that people deserve to know what they're investing in and I would want someone to do the same for me, if the situation were reversed. This is my experience and other reviewers have no business disputing that or tearing my experiences apart. I never said the building wasn't lovely and unique because of it's age. I never said neighbors, during my tenure, were arrogant or unkind. What I did say that is that building owners/management did a sloppy job with construction and took the cheap route with sub-flooring and walls/wall thickness and HVAC, especially, and that if you're considering investing a half million dollars in a unit, you shouldn't be able to hear your neighbors through the walls while you sleep, shouldn't have a film of rock and subflooring dust on/in everything (including your lungs) and shouldn't have to suffer through the hottest/coldest days of the year without a/c and heat. This WAS my experience and other people deserve to know that. Continue to live pridefully and harmoniously with your neighbors in your beautifully appointed surroundings and let people decide what inevitable "issues" they're willing to deal with, after they've invested 100's of thousands of dollars.

We have lived at the Lofts at Lower Mills since Fall of 2011. We had sold our condo in a…read morethree-unit triple decker and were curious to see if we would like living in a larger building so we decided to rent. Well, we loved it so much we bought our unit. With regard to the previous review, I am somewhat surprised that this individual would stay for 5 years if they had such an awful experience. Certainly you could find units with lower rent in other developments. However, we have found the Lofts at Lower Mills worth the price. The grounds are well maintained, as are the common spaces of the building. We have found the maintenance and cleaning staff to be top-notch and incredibly helpful. As renters, maintenance work orders were quickly completed. You would be hard-pressed to find better on-site staff. Heck, they were helping us re-direct our ceiling lights on Christmas Eve and they couldn't have been more pleasant about it!! We have had a very different experience from the previous reviewer. We have never had issue with mold on the brick and we live on the river-side of the building. The most we have had to do is cut away the ivy that sometimes grows over a corner of our window. The brick is gorgeous and it is what most people are drawn to when they enter our unit. As this was a factory before there are some nicks and dings but we feel that adds to the character of the unit. Also, we had a housing inspector go over the building (including the roof and the basement/crawl space) and he remarked that he was incredibly impressed with the structure and its integrity, especially given its location next to and over a running body of water. We have not been bothered by sound from other units. We never hear the neighbors on our floor. We used to have a couple with three young children above us and we would hear them occasionally but it did not bother us. It was far from loud and we only heard them when one of the kids would take a digger and cry. Having lived in a triple-decker I know what it's like to hear your neighbors and this is significantly better. We did have an issue when we first moved in where we would find wood dust/dirt in one spot. We called Winn and they fixed it immediately. The contractor explained to me it was from the original wood beams that are designed to expand and contract in their metal frame. Again, it was fixed in 15 minutes and never an issue again. We have not had the same dust and cement issues the previous reviewer had while she lived here. I will agree the HVAC has been problematic. I think the condo association, to whom Winn (now Barkan) paid dues to when the building was not owner-occupied, nickel-and-dimed the HVAC repairs for our building as we were "renters" in the Lofts at Lower Mills. Now that the building is converted and is owner-occupied, with owners who will now serve on the condo association board, I am confident better representation will result in a better job addressing this issue. I should also add when we were without AC for a few hot days we would ask Winn to credit our rent and they did so quite willingly. Overall we have found that with good communication we have been able to address any concerns we have had. We are realists and expect there to be issues that arise in any large building whether it is apartments or condos. Our issues have been minimal and when we shared our concerns with management, and now with our condo representatives, they have been addressed. We have loved our living experience here which is why we chose to buy. Yes, the units are not inexpensive but we felt they were well worth the cost. We should note we are not the only renters who chose to buy. Lower Mills is such a wonderful community with so much to offer. You can walk to shops, the grocery store and restaurants. You are right on public transportation and adjacent to a fabulous bike path. The building is wonderful if you have pets as there is a DCR park right next to the Water Mill Building. Overall, the people who have moved in are polite and engaging but respectful of each others privacy. We are thrilled that we were able to purchase our unit at the Lofts at Lower Mills and we have thoroughly enjoyed living in the building and in this neighborhood.