I brought my corporate vehicle in for a recall service, and that part of the visit was handled…read morefine. However, about a week later when I went to get an oil change, I realized something that made the process more complicated than it should have been. Because this is a company vehicle, oil changes require approval through the corporate fleet program. I later found out that the dealership never actually called to get the oil change approved, which created unnecessary confusion on my end. Another thing that stood out was that the service advisor repeatedly asked why my company didn't just buy me a brand new car off the lot. Since this is a corporate fleet vehicle, that decision obviously isn't something I control. It felt like an odd question to keep asking and didn't really have anything to do with the service appointment. The recall service itself was completed, but better communication and a clearer understanding of how corporate fleet vehicles work would make the experience smoother for customers in the future.

We purchased our car on 1/31. When getting the car we noticed a hole in the seat and was told that…read moresomeone would be repairing it. We also paid for a sealant to be placed over the outside and inside of the car. We also had an anti theft system already installed in the car that we were told we had to pay for because it was already on the car. They were to activate and then send us the information via email so that we can complete the process. We asked to leave the car and return once the repairs were made, the sealant, placed, and the anti theft connected. Th person who sold us the car by the name of Samson informed us to take the car at that time because they would need to make an appointment to get everything done. We leave with the car and are called with an appointment time to return. We live 1.5 hrs away. I take the car back there at said appointment time and everyone seems confused.because the person who repairs the car is in Tahoe and only does the work on Thursdays and this was not a Thursday. Samson calls and apologizes and says not to worry, I know you live far so I will make arrangements to pick up the car and return it once the work is completed. I am told while I am there the sealant cannot be placed because the hole would need to be repaired first. They did however connect the anti theft. After that completion my clock and everything was thrown off. I asked them to please reset the clock and they couldn't. I was told when I get home to do the update and it should fix the problem and if it didn't that they would fix it when they bring it in for the other tasks. Did the update and it still doesn't work. The said time came and passed that was arranged by Samson for the car to be picked up from the resident. I was told when I phoned to inquire that he forgot and could we set up another time. Lo and behold that time too came and Samson said he was in the hospital sick and I haven't heard from anyone since. Not to mention we never received the email for the anti theft device that we need to finish setting up which by the way they tacked on an extra $4000+. I've made multiple calls and either I'm told a manager will get back to me, the phone just rings and rings, or it goes to voicemail. In short the worse experience I've ever encountered. In long; they will continue to hear from me until the things we paid for are done or just give us our money back. Currently looking into how to handle this next. Just beware!

Selling a car through CarMax is straightforward and painless. It is a much better option than a…read moredealer trade-in or selling privately, especially for an older car. Our 2012 VW was a real "creampuff": very low miles, one owner, no accidents. The CarMax online quote was 5k; we visited the Fremont location for the appraisal (which was very busy) it took 90 min to get the offer document. You can redeem the offer at any location within 7 days, so we went to San Jose CarMax the next morning. We arrived before 10am opening, In 45 min, we completed the paperwork and had our check. Due to its age will likely go to auction, but it was a great car! Both locations are spacious & clean. Staff is helpful and professional however, Fremont is much busier as it is also an auction location. Recommend San Jose. If you go during a busy time, bring snacks; there are no cafes nearby, a coffee kiosk out front would do a great business.

Appointments are meaningless here. Had a car transferred here to test drive and set up an…read moreappointment for 6:30 pm. They confirmed & even sent multiple texts & messages confirming. It's 6:55 and they tell me that "everyone is at lunch". Guess they just ignore appointments when it's time for lunch. Hope they bring me some food because I'm getting hungry. Edit: finally got to me at 7:15. Person that assisted us made no apologies. I'll buy elsewhere UPDATE: I purchased a car from CarMax in Fremont. Much better experience- like night and day.

I purchased today a beautiful Mercedes GLC 300 4Matic, the 4th car for my extended family from…read moreElite Autos. For me and my family Elite Autos is the ultimate car dealer! Sasan, the owner, is the most honest and reliable dealer I ever dealt with in the last 40 years of buying cars. Thanks Sasan for your loyalty !

I had recently purchased a Toyota Highlander but after a couple days, the check engine light came…read moreback on which immediately I brought it back only to be told the code wasn't there which was funny because they never started the car he just plugged it in and said there's no code and asked if you wanted to bring it in because it's probably a sensor, which I thought you had to start the car to see if the light was on , my friend question that who is male by the way i'm female, immediately the guy questioned my friend who he was , without ever answering the question and immediately became super defensive and would only talk to me, long story short, he only ended up refunding the sale super sketchy would not recommend

Rey motors group is a dedicated company that serves the community with the best cars. They take the…read moretime to work with you by choosing your next ride and to let you explore possibilities. I do really recommend them

From the owner: Discover top-quality used cars with us! Our friendly team is ready to make your car-buying…read moreexperience seamless. Get your vehicle at clean title auction price

Took my mom to buy her first car and it went smoothly from when we entered S&R to the process and…read moreto driving the car out. Great customer service from Esmeralda and the Manager and their team. Thank you again for a wonderful experience

La atención de todo el equipo fue excepcional, la ayuda de Jackie y Katy, sus managers son atentos…read morey resuelven en el momento cualquier problema, sales feliz con tu auto y al final para fimar el contrato te explican detalladamente lo que estas firmando, este es mi segundo auto que adquiero con ellos y sin duda volvería de nuevo, gracias por hacernos sentir como familia!

I had a fantastic experience with Jeremy in buying my first used car. He was really effective in…read morefinding a good deal, arranging everything with the dealer on my behalf, answering my many probably annoying questions, and setting up a clean otd price. Throughout it all, I appreciated that Jeremy was knowledgeable, no-bs, patient, and responsive. I never had to communicate with the dealer at all, until I showed up at the dealership for my test drive, where the salesman had all the paperwork ready to go. From test drive arrival to leaving the dealer with my new car, it only took 2 hours, which feels pretty efficient. I don't really understand how Jeremy gets paid because he didn't charge me for anything, but I'm so glad I found him.

In one sentence: VIP CAR BUYING EXPERIENCE. (Excuse the…read morecaps, I want to emphasize how great it was. ) By now, Jeremy helped us buy two cars! One for ourselves and one for our friends. Both experiences were delightful, stress free (who would associate stress-free when you buy a car?) and quick. No hassle car buying - that should be his business's title. He helped us narrow down the list of cars we were looking at and make a decision that worked for us. He also scheduled all the test drives, negotiated the prices, and pointed us to a specific person at the dealership, a complete VIP experience. He did the same for our friends just this week, they bought a great car in a great condition, he negotiated the price down and steered them away from less desirable options. My friend was nervous (just like I was before ) because the process of buying a car is stressful. But after they got into the dealership and the car was waiting for them, they test drove and bought the car. My friend said: who would have thought that I can enjoy buying a car! And that's all thanks to Jeremy. Believe me I'm not hyping him up, he is professional, kind and customer centric. Thank you Jeremy!

Butch was wonderful in helping me find my first big purchase.. a car! He was very open to my…read morequestions and welcomed me into the experience with a family-oriented attitude. The whole feel of the place made me feel much more comfortable with the process and it seemed that he really understood what I was looking for. I've since recommended this place to some friends who were asking and haven't looked back since. Thanks to Butch and his family for such a great experience.

Yesterday after work I called to inquire about a 2007 Honda Civic. I talked to Shane, the owner. He…read moresaid the car was still available. I went down there and walked the lot. I found it quickly. It was unlocked so I was able to sit in it and inspect it closely. Shane and another sales associate were inside the building. They both greeted me and welcomed me to the store. He got the keys for me and let me take it for a test drive. Upon return I decided to purchase the car. I had been looking EVERYWHERE for a affordable Honda Civic in good condition. We negotiated and agreed on a price and made the deal. I had a unique situation; I live in Stockton and had no way to get the car home that day. He allowed me to keep it on the lot until the next morning. Shane and his team are not stereotypical sleaze bag used car salesmen. Customer service and a welcoming atmosphere are a priority at The Car Store San Jose. They've been in business since '77 for a reason. They suit all budgets and I will be recommending The Car Store to my friends. 5/5 Stars

Eric helped us out with purchasing my first car and he made the process very simple and easy…read more Almost 0 hassle with looking at the car, negotiation was easy, and all the paperwork was filled out without any problems. And with Eric, the test drive was pretty fun! Car was ready for me to take off the lot pretty quickly and now the beauty is parked in my driveway! Was in and out of the dealership within 4 hours. Would definitely come back and recommend Eric if I ever wanted to buy another car!

Headline: 35+ car purchases later, I've finally found the perfect experience…read more "I am incredibly impressed with Capitol Hyundai's 'No Brainer Hassle-Free' process. In the last six months, I've purchased both a 2026 Tucson Hybrid Limited and a 2026 Ioniq 5 Limited here. Stephen Fitch was an exceptional sales consultant. As a 74-year-old who has purchased over 35 vehicles, I've seen every dealership trick in the book. Stephen was a breath of fresh air--patient, knowledgeable, and zero-pressure. I especially appreciated that there were no 'required' add-ons like paint sealant or fabric protection marked up over the MSRP. I was able to negotiate fairly, utilize dealer incentives, and secure Hyundai rebates that saved me significant money. Danielle Torres made the paperwork a breeze. She presented warranty and service options informatively, but remained professional and pleasant when I declined. A huge plus: she scanned everything and sent it as a PDF rather than handing me a heavy stack of paper--perfect for my electronic filing system. Before I drove off, Stephen took the time to ensure I was comfortable with the high-tech features of my new EVs. The dealership is spotless, well-managed, and the detailing team did a superb job. If you want transparency and a higher standard of service, look no further than Capitol Hyundai and the DGDG group."