I brought my corporate vehicle in for a recall service, and that part of the visit was handled fine. However, about a week later when I went to get an oil change, I realized something that made the process more complicated than it should have been. Because this is a company vehicle, oil changes require approval through the corporate fleet program. I later found out that the dealership never actually called to get the oil change approved, which created unnecessary confusion on my end. Another thing that stood out was that the service advisor repeatedly asked why my company didn't just buy me a brand new car off the lot. Since this is a corporate fleet vehicle, that decision obviously isn't something I control. It felt like an odd question to keep asking and didn't really have anything to do with the service appointment. The recall service itself was completed, but better communication and a clearer understanding of how corporate fleet vehicles work would make the experience smoother for customers in the future. read more

Do NOT work with Phillip Miller. I called to negotiate over the phone and they refused to want to remove the Stargard security system which they add onto every car. $1500 for something that costs under $100. He kept pushing that vehicle thefts are up, spewing fake facts at 30%. The guy doesn't know how to stop yapping. If we don't meet in price, fine, but don't lie to your customers spewing fake facts. Update: they're still refusing to remove the add-ons. $450 for door edge PPF. And $1500 for the Stargard GPS. Go to Nissan Hayward, they're willing to remove the add-ons. Do not work with Raul or Toan. read more

First, let me say that I'm happy with the mechanical aspects of my vehicle. I've owned Nissan before and the make is reliable, which is why I bought another Nissan. However, the newer models, with their added computer software have brought a disappointing feature to the reliability of the vehicle. Everyone knows by now that computer software is not nearly as reliable as the old fashion way of doing things. Sure they bring lots of fancy new features, but they don't always work, which in turn compromises an otherwise predictable and pleasurable driving experience. But I digress. The customer service at Capitol Nissan is sporadic at best. Getting help for issues is where this business falls short. I get wonderful lip service from agents, but actual quality of service is virtually non-existent. read more

Can you give zero stars? - because that is what Capitol Nissan/Infiniti did for me today in their service department. I arrived for an express oil change and was immediately told that I needed an expensive service due to a clicking when the car is put into reverse. That may very well be true, but an hour and a half later my car was noted in their system as "in service." I walked outside and saw my car in the parking lot. Spoke with a few gentlemen in the waiting area who were there for 2+ hours for "express oil change" and had no updates. When I went to speak with service advisor, he mentioned they had "80 cars come in today." Suggested they may consider not booking more than they can service in a timely manner. Was not impressed with the customer service or the waiting time, so I requested my vehicle and left. I will find a timely and reputable service location. Sadly, this business was recommended by Costco Auto Services. read more

Don't come here very rude after they sale you a car and you come back to ask for help to cancel something that they sold you with out good advise very wrong front this dealership the lady and man in the front are so rude the guy just looks at you like if he is racist he name is Ivan and the lady name is rude very rude place don't come here and the finance lady not very helpful either her name is Betty they just want to sale you staff you don't need and is very shady read more

We purchased our car on 1/31. When getting the car we noticed a hole in the seat and was told that someone would be repairing it. We also paid for a sealant to be placed over the outside and inside of the car. We also had an anti theft system already installed in the car that we were told we had to pay for because it was already on the car. They were to activate and then send us the information via email so that we can complete the process. We asked to leave the car and return once the repairs were made, the sealant, placed, and the anti theft connected. Th person who sold us the car by the name of Samson informed us to take the car at that time because they would need to make an appointment to get everything done. We leave with the car and are called with an appointment time to return. We live 1.5 hrs away. I take the car back there at said appointment time and everyone seems confused.because the person who repairs the car is in Tahoe and only does the work on Thursdays and this was not a Thursday. Samson calls and apologizes and says not to worry, I know you live far so I will make arrangements to pick up the car and return it once the work is completed. I am told while I am there the sealant cannot be placed because the hole would need to be repaired first. They did however connect the anti theft. After that completion my clock and everything was thrown off. I asked them to please reset the clock and they couldn't. I was told when I get home to do the update and it should fix the problem and if it didn't that they would fix it when they bring it in for the other tasks. Did the update and it still doesn't work. The said time came and passed that was arranged by Samson for the car to be picked up from the resident. I was told when I phoned to inquire that he forgot and could we set up another time. Lo and behold that time too came and Samson said he was in the hospital sick and I haven't heard from anyone since. Not to mention we never received the email for the anti theft device that we need to finish setting up which by the way they tacked on an extra $4000+. I've made multiple calls and either I'm told a manager will get back to me, the phone just rings and rings, or it goes to voicemail. In short the worse experience I've ever encountered. In long; they will continue to hear from me until the things we paid for are done or just give us our money back. Currently looking into how to handle this next. Just beware! read more

Communication was awful and they straight up lied to me about added on dealership fees telling me that they don't exist when they very much do. Just stay away from this dealership. read more

Should've looked at the reviews before making my way over. Absolute waste of time. No courtesy or customer service. Told me to come and they'd guaranteed best my other trade in offer. Came back so much lower after promise to match or beat. Avoid like the plague. read more

Update (March 19, 2026): As of March 19, 2026 (73 days after payment cleared), we have not received the vehicle title, registration, or license plates. The temporary registration expires April 4, 2026. We have added supporting photos, including a retail installment contract generated after a full cash purchase, written confirmation that credit was run as "company policy," multiple credit inquiries later removed, and documents that appear to lack dealer signatures, including a REG 262 form without a dealer signature. Update (March 12, 2026): As of March 12, 2026, it had been 65 days since payment cleared, and we had still not received title or registration. Our credit reports showed 14 inquiries related to this transaction; six were removed after dispute. We were not informed that a credit application would be submitted and were not provided any credit authorization documents. We continue to request written clarification. Update (February 19, 2026): The dealership publicly stated that they do not convert cash purchases into financed deals without authorization. However, in a February 9 email, the General Sales Manager stated that a credit application was run and a backup finance contract was prepared as company policy in case the check did not clear. A finance company later confirmed that an application had been submitted, although no account was opened. These statements appear inconsistent, and we have requested written clarification. Note: The dealership appears on the Better Business Bureau website under the name "Capital Nissan," which may differ from "Capitol Nissan San Jose." Original Experience (Jan 4, 2026): We completed a full cash purchase of a 2021 BMW for $40,500.80 by check and declined financing multiple times. The process was rushed after closing, and documents were not provided at signing. The next day, after the check was cashed, we received documents showing a financed transaction with a higher total price and a lien. Most documents lacked dealer signatures. A finance company later confirmed that a credit application had been submitted despite financing being declined. We continue to request clarification regarding the credit inquiries and the status of the title transfer. read more

See all

I called ahead to book an appointment for a test drive of a pre-owned vehicle. I arrived at the scheduled time and met with my sales contact, Philip. The car was not ready. He retrieved the car from the back lot and informed me that it had minimal gas in the tank, which would limit the duration of my test drive. He was friendly and knowledgeable about the vehicle. The car was wonderful! It drove great. After a short test drive, I told him that it was my top choice. But to make a final decision, I needed more time with it and some time to test-drive a few more cars that interested me. During our exchange, I told him that I wasn't interested in purchasing the door protection treatment and theft tracking add-ons for $1900+. He deflected my question and expressed no desire to accommodate my request. I then drove away questioning if this dealership puts sales ahead of its customers. read more

Do yourself a favor and right away ask for Bryan Hather the best service Advisor anywhere, he will make sure the warranty is covered and anything else is taken care of not like Sergio Lopez trying to stick $5500 catalytic converter charge on me instead of warranty! Very happy with absolute perfect service. Thank you Bryan Hather again. Sincerely Piere read more

Capitol Nissan bought my car from me Jan 22 2026 , did not pay it off and still has not to this day 2-3-26 , Yet there selling my Vehical on there website and it's on there lot . I've tried contacting the sales person who was supposed to handle this , he hasn't .Ive called the dealership several times nothings been done , If anyone from Capitol Nissan would like to contact me Carlos or Eric in sales has my number . read more

Capitol Nissan - Them selling a / my car car they haven't paid off yet - Car Dealers Near Me - San Jose, California

Alan and Tuan were great. I came in knowing what I wanted and they were able to get creative with meeting me where I wanted to be. I appreciate the patience and their time for making my trade-in as smooth as possible. read more

Was interested in looking at one of their vehicles that have been posted for sale for about a month. Wanted to do the old fashion drop by and look at the vehicle type of experience and look at the car before getting haggled. Car was not on the lot. Called their sales line and guy with an accent picked up and told me the car was on the lot. I told him I just walked it and didn't see it. He then went to check and advised the car was not ready for sale...asked if I could at least take a look because I drove 2 hours to look at it. Guy didn't want to show me. Asked if them falsely advertising a certain for sale is normal for their business and he said yes, they post it for sale before they are actually ready for sale, then hung up read more

Worst vehicle purchase experience ever. Where do I start... 1. Sold me a lemon. See photos 2. Was forced to purchase their so called mandatory add ons Edge guard and Security GPS non sense. I declined obviously. 3. Check engine light comes on literally the same day I drove it off the lot. 4. Came back to the dealership to get it "fixed" but upon driving back home it comes on again. 5. Rude employees, I was hung up on twice, and ignored while I was calling them. Transparency was non existent. In conclusion, I'll post the photo of the actual vehicle, please avoid or make sure everything gets fixed before you leave the lot. I had enough and decided to return it. On a positive note, the sales manager was willing to accommodate what was necessary to complete the return process as smooth as possible with no problem. So thank you. read more

Capitol Nissan - Check engine light - Car Dealers Near Me - San Jose, California

See all

Eric Santos was very helpful and made the buying experience great. Betty Ho was so sweet and helped to make the financing easy. Such a pleaser to buy another car from Capitol Nissan. read more

I was on the market for a new vehicle and I had a really good experience at this dealership. Eric Lam, the manger was very knowledge in financing and leasing and was very helpful. He was able to give me great options and making car purchase very simple and straight forward. I highly recommend working with him and Capitol Nissan. read more

Ruby and Eric provided excellent customer service through out the buying process. I was able to get the car and price I wanted. Ruby was very responsive to my calls. Philip P. read more

When I brought my car in for service, I presented a valid coupon to the representative. The coupon was noted on the invoice, yet the savings were never applied. I e-mailed the dealership right away and they said they would "work something out". It has now been over a month and despite multiple e-mails, phone calls, and voicemails, I still have not heard anything back or received a refund. Will not be returning and will be filing formal complaints regarding this manner so others who unwisely go here do not get ripped off. read more

We have purchased 2 vehicles from this dealership and have used them to service our Nissan vehicles over the last 5 - 7 years. Recently, our 2007 Altima had a 'Service Engine Soon' message displayed on the dashboard. This was after having a 120K service and a Complete Vehicle Health Check for Safety and Performance scan service in June. I was told I needed another complete vehicle health check scan service (at a cost of $325 again) to determine the cause for the displayed message. I felt this was unnecessary and that an experienced and knowledgeable mechanic should review my previous repair services to explore other diagnostic tools instead of the more costly complete vehicle heath check scan. The service personnel acknowledge my response but stated they need to perform the complete vehicle health check scan. Needless to say, I am very disappointed in the lack of qualified service personnel at this dealership and will be looking for another dealership to handle my automotive needs in the future. read more

Purchased a brand new QX60 for myself here and the experience I had was a very positive one. I worked with Phil, Bryan, and Eric. I do a lot of car deals because I help family and friends negotiate car deals, which has become a hobby of mine now, and my buying experience here is no different here than my experiences at Lexus, Toyota, Subaru, Honda, Mazda, etc. Whether it's bad or good experience, they're all more or less the same, that's what people do not understand about car dealerships. It depends on the day, the person, the location, how YOU deal with the sales folks is going to determine how your experience is. Its business not personal. I've gone to a lot of different dealerships and had a horrible experience in sales, then go back to the same dealership for a different deal with a different salesperson and had an excellent experience. But I get it, 90% of people hate buying cars because they're trying to make money and you're trying to save money, it's a long-drawn-out process, its stressful, it sucks and in the end buyers are unhappy. My advice, be prepared by doing your research and you'll have a good experience like me regardless of what dealership you're at. Just so we are transparent. My review is solely on sales and not service/parts and by the way, I got the deal I wanted. read more

DO NOT GO HERE FOR SERVICES! I bought a brand new car with zero miles here. After only having the car for 6 months, the power of my car was slowly going out. I go to take it in & meet Brian, who becomes my service coordinator. I let him know the issues I'm having. Later that day he asks to keep my car for another day & I let him. The next day comes, which is a Saturday, & he tells me that he needs to order parts for my car & Nissan needs to approve the invoice so he needs the car until Monday. I tell him that I commute to both my jobs (Foster City & SF) & that I was not going to be able to sacrifice not having a car. I end up picking up my car because he tells me Nissan does not give out rentals & I tell him to just let me know when the parts arrive. 2 weeks pass & I've called Nissan almost every day to get ahold of Brian, some days I even called 3 times. Nothing happens, he never even tries to give me a call back. Then finally, the front desk receptionist gives me the Service Managers number. I'm introduced to Sean G., who ends up telling me sob stories about his employees & why they were not able to get back to me. I understand that things happen, but all I'm asking for is communication. At this point my car is randomly break checking me & sometimes not even starting. He tells me that he will deal with my case from then on. Once again, I kept calling & calling for another 2 weeks and still nothing. Then one day, I'm getting into my car to go to work & my trunk refuses to open. At this point I'm fed up. My mom then goes to internal affairs to file a complaint & gets a reference number with consumer affairs. FINALLY, a woman by the name of Karen Vint calls me, sets me up with a rental & gets my car into services. I wish I could say the story ends there.... After having my car for over a month, they give me a call to let me know my car is ready for pickup. I go to pick up my car & when I get into my car, there's a large crack on my windshield & a scratch on my car. I then report it to Brian, who doesn't even appear to care. He goes to talk to the service manager, SEAN GHODOOSIAN. Brian comes back & tells me that the crack was due to a rock & they were not liable for it even if it wasn't there when I dropped the car off. I asked multiple times to speak to Sean, & he refused to speak to me. Karen Vint was the only person to come out & express care & concern. She tried 3 different times to have Sean speak to me but he continued to refuse. If you want your car to get care, do not take it here. If you do, ask for someone other than Brian North or Sean Ghodoosian. read more

Capitol Nissan - Car Dealers Near Me - San Jose, California

See all

Service departments customer service is the worse - apparently the customer is always wrong here. My husband brought his car in for a Nissan recall (we live in Hollister and had an appointment). The service rep, Steve, asked if he was leaving the car, my husband said he was going to lunch but would be back to pick up the car - at no time was it mentioned by Steve that it wouldn't be ready at the end of the day). At 4:30 the service advisor told him the car would not be finished...arguing that my husband was told it wouldn't be at drop off (why would my husband come back from lunch if told this), they didn't offer any loaner cars even though the problem was all on Nissan,! My husband did ask to the speak to the manager and was told by Steve that he was in a meeting and had to leave at 5:00! Luckily a kind customer gave my husband a ride to Morgan Hill! But now we need to make a second trip to San Jose to pick the car up!! read more

These people are crooked - they lie and will over charge you if you let them - they gave me a monthly payment that would end up having me pay over 61k for a 30k car... IVAN AND HIS BALD MANAGER ARE TERRIBLE NEVER AGAIN read more

Philip Miller is very kind and extremely friendly. He's easy to talk to, and you won't feel intimidated or uncomfortable when speaking with him. Unlike others who can be difficult and unfriendly, he makes the experience pleasant. I highly recommend this store. read more

I went for a 5k service and found myself behind many people already waiting. After what seemed a long time, I spoke to the manager, and that's when everything made sense. He made sure everything was done perfect . I left completely satisfied with the service and the time they spent taking care of my car. Special thanks to Mr D. Brown, thanks for caring. read more

I tried to see if they can fix my car and they quoted me with the reasonable price. I am thankful for the kinda of service I received and I'm coming back to work on my car soon. read more

Hidden Fees & Poor Post-Sale Handling I had a very disappointing experience with Capitol Nissan due to unexpected charges and lack of transparency after my vehicle purchase. I was verbally told the Starguard system was included free of charge, yet later found a $579 charge in my paperwork. I was never assisted with setup, and when I returned later my car was taken to the back without my authorization. If anything was installed, it was done without my consent. A manager later accused me of agreeing to this charge, which I did not. Weeks after the sale, I was also contacted and asked to pay an additional $248 for DMV fees that were never disclosed or included in the signed paperwork. Despite multiple attempts to resolve these issues directly, the dealership has not provided clear explanations or resolution. I've since had to escalate the matter to Nissan Corporate and several consumer protection agencies. Buying a car should not involve surprise charges after the fact. I strongly recommend that future buyers review every fee carefully and get all promises in writing. read more

FYI - last year or so they changed ownership from Premier Nissan of San Jose to Capitol Nissan which means staff changes, price increases, and no shuttle service. I do not recommend the new Capital Nissan group for car service. I tried going there with the new ownership and left a few minutes later with refusing to move forward with my appt. They have high rates (over $300 for diagnostic only) and no shuttle service even with long wait times for repairs. Before this ownership change, I only went to Premier Nissan of San Jose for many years (since 2019), and worked well with their service staff, Joseph, who was extremally helpful with keeping me posted about my car and pricing. They also offered a shuttle which Danny was always saving me time by getting me to work while Nissan worked on my car. read more

Run far far away from here. So many required "add-ons" to steal your money from you. I walked away, found an honest and transparent dealership and the experience was like night and day. If do you find yourself here and you get the purchase estimate, ask what each item is really for and WHY are they charging YOU for them? We saved ourselves about $3,000. read more

Capitol Nissan should change its business hours of its Service Department. Sign says it opens Monday to Friday at 7:30 am yet its note 7:56 am and it still is not open. read more

Capitol Nissan - Capitol Nissan Dept. Hours - Car Dealers Near Me - San Jose, California

Do NOT go there. Since the management change 6 months ago they don't have enough trained service advisors but keep taking cars. My gas tank cover was stuck, I made an appointment foe the 31st and made 4 calls, 2 emails and 9 days later just showed up. Horrible. When I got there, NO apologies NO acknowledgement and didn't even know where my car was. Charged an arm and a leg. Do NOT go here if you can't help it. They will all promise one thing but ZERO follow through. *I have been going here over 7 years and so my review is based on honest feedback. read more

Got service done on my other car. Simple oil change. Check in was like 5 min, now that i'm in their system. Car ended up getting done even earlier than expected. Ended up staying a bit longer to do some work. Thanks again guy. read more

I had seen a car I liked online and wanted to see it in person. The sales manager, Eric Lam helped check to see if it was still available. He then hooked me up with a really nice salesman to help me test drive it. Everyone was very nice and helpful. A very welcoming car lot and knowledgeable as well. read more

The retards at Capital Nissan did their big one this morning: With an appointment booked for Friday at 11AM, I am counting on Tony to obviously let me know if this car sells as I live over an hour away (he is aware of this). I arrive to the dealership from Berkeley a few minutes early to be polite. I get out of my car and enter the showroom. Staff walks by me. Finally, someone asks if I need something. I let them know I have an appointment with Tony at 11. Tony comes out, shakes my hand and makes sure that I'm coming to see the Audi E Tron. I confirm and he says they'll pull the car around momentarily. After waiting for a few minutes, he comes out and says, "oh man I guess they didn't tell anybody they sold it to the wholesaler. Rodents had gotten into the wiring of the car." Not really a "I am so sorry". The guy knows I live in Berkeley. Terrible sales team. Doesn't try to offer another option, nothing, like he's got too much to do to get me a new ride. I would rather buy a car from Temu than from Tony or Capital Nissan San Jose. 0/10 do NOT recommend. The lazy sales teams and management get old. Shop small town dealers folks. read more

Bad Experience!!! We were given a three-day hold on a car. We also had given them the deposit to hold-on the car for three days as agreed. We rushed to arrange the cheque and had it ready on third day early morning at 9am. We then notified the dealership that we coming to pick up the car at 10 am . And then they said they already sold it to someone else. Why would you guarantee a three-day hold and take deposit from us if you were planning to sell it to someone else anyway? This shows a complete lack of integrity, honesty and unprofessionalism. Our time, effort and trust were completely wasted. Extremely disappointing , frustrating and stressful experience!! read more

Transparent buying process, Raul from sales and Eric L, the sales manager were both excellent. Would definitely recommend to family and friends. read more

Huge thank you to Brian and Eric for their help. They were honest and straightforward about the whole car buying process. Thanks to them we found not only a car we needed, but a car we wanted. If we ever are looking to buy a second car, we will definitely be coming back here. read more

First and foremost Ruby and Eric L are amazing. They were very professional and have great customer service, they will definitely work with you and I highly recommend this location and their services. Very pleased read more

Everyone,dealer is horrible.The people at Stevens creek Nissan were much more honest.In addition the place smelled horrible and the rest rooms were disgusting. read more