everything went well. good price for a replacement toilet and garbage disposal. technicians were prompt and amiable. would definitely use Smart Plumbers again ! read more

very happy with my new toilet & garbage disposal at a good price, highly recommended!

Smart Plumbers have been with us for the last ten years or so--when we receive their calendar magnet in the mail--we keep it! They even send us a holiday card! Wanted to thank Joel and José for visiting us recent to help us with our water heater. Smart Plumbers are totally reliable, fair with their pricing, and pretty much awesome. Glad to be together for a decade! read more

Called these guys to do some plumbing work for a water softener with a bypass. They were able to come the next day and start right away. There was a small leak but they were able to come the next day and re-solder the pipe! Great work guys! read more

Awesome service, I highly recommend! I called Smart Plumbers to replace a kitchen faucet which had been installed since 19 years ago and now is leaking. Less than one hour Giovani showed up. He did a wonderful job, was super quick and thorough with the work. He was extremely professional and courteous. read more

We've used Smart Plumbers in the past and needed their help again. We had a leak under our bathroom sink and put in a call. They sent out their service rep Frederico within a couple of hours. He was fast, efficient and friendly. They have always served our needs and we highly recommend them for all your plumbing needs. read more

Needed my water heater replaced. Chris came right over to give an estimate, and was able to answer all my questions about what type of heater to replace it with, and any code upgrades that were needed. He was able to do the replacement on a Sunday, it only took a couple of hours, and was a very neat and professional job. I would not hesitate to use Smart Plumbers (and especially Chris) again for any plumbing jobs in the future. read more

Water coming out to living room 9pm last night. Called Smart Plumbers (after turn water off), they sent someone to our house in 30min. Yohvany Resendiz was the plumber. He looks young (I was a little hesitant) but he is good and polite. He first made minimum holes on the ceiling to locate the leak, then came up to my bathroom to remove my toilet, unclogged (w a snake machine) and put in new toilet surface flex. He tried many times to make sure job was done good and clean up well after. Price was reasonable, I am willing for such emergency and they can come to save in a short time. We can turn water back on last night. I hope I don't need to call them again in such emergency, but job well done last night. read more

Called the (650) 967-2288 asking for a plumber. Told the woman it wasn't urgent. Arranged one for today between 1-3. Called at 3:15 to see where the plumber was and the same woman told me I called and cancelled. I told her I never cancelled and that I had been sitting here waiting and she hung up on me. I called back and some guy answered and was really kind of a dick and got short with me because this woman was in his ear. I've used them many times in the past. Will never use them again. read more

We have been customers of Smart Plumbers for over a decade. We recently had an urgent situation with hooking up our new refrigerator where we needed plumbing services. Victor came on time, listened carefully, and understood the situation immediately. He got to work and made sure everything was running properly before leaving. SP continues to deliver quality service, professionally and thoughtfully! read more

We have used Smart Plumber several times to fix our plumbing problems. Chris arrived on time and fixed our slow drain with ease. He was professional and knowledgeable. Smart Plumbers is our go to plumber. Highly recommended. They know what they're doing and they do it well. read more

We used Smart Plumbers to replace an old water heater that suddenly sprang a leak. They did a wonderful job and were a highlight to a rather trying day. We have used several plumbing services in the area and Smart Plumbers was by far the best. In particular, the price was reasonable, the quality of the work was high and I was impressed with their attention to detail. I felt that they were giving us honest appraisals of the work needed, and never felt like we were being sold unnecessary services. I also want to call out our plumber, Yohvany, for his persistence and hard work and for his positive attitude. The job had a couple of setbacks that required him to stay longer. Without asking, he put in the extra work and remained cheerful. I also appreciated the advice he gave us about other plumbing issues in our house. I have already recommend Smart Plumbers to others and will not hesitate to use them in future. read more

Called in the morning, scheduled 1:00-3:00pm arrival to fix a drain trap and cast iron pipe surgery in the garage. Jose arrived on time, did a quick check, quoted a price and was done in an hour. Very nice, efficient service. read more

We used smart plumbers and here are my observations with the plumber (Federico Reyes). Less to say it has been an amazing experience with Federico. These are the things I have witnessed and you can expect from him 1. On-time (punctual) 2. Good communication 3. Commitment to get the job done right 4. Considerably reasonable pricing 5. Reliable in the quality of work and persistence to complete the work All in all, I am happy with the work he has done. As part of this job, he fixed a couple of things for us, broken tub faucet, broken sink faucet, broken water dispenser for our reverse osmosis. read more

Alex is an awesome guy with great knowledge and positive attitude. We had water heater placed on stands, and fixed 2 leaking shower. A few issues were discovered and Alex just took care of them. Id recommend call Alex direct at (408) 483-2040 to schedule services. read more

We had a major problem with a toilet, raining through the floor into a closet below. I called at 10:20 AM. Joel came and removed the toilet, showed me the problem and explained my options, then cut out the old flange and installed a new one and seal, replaced the toilet, tested the repair, and checked from below too. I have paid and he has left, and it is 1:00 PM. Two and a half hours from first call to me sitting and doing this review. What fantastic and skilled service! read more

Prompt! great service from Min! even came prepared with pads to protect the floor. Two toilet valves replaced and emergency stop valves. The toilet is rebuilt! Min is informative and very knowledgeable with his life time of experience. I won't be calling anyone else for plumbing needs! read more

Smart Plumbers & Rooters - prepared to leave the floor clean and dry! - Plumbing Near Me - Santa Clara, California

Unfortunately had to use their services again, but I'm happy that whenever my house's pipes decide to show their age I have reliable plumbers to rescue me. Min is great. Super professional and punctual. Thank you so much for returning normalcy back to my home. read more

I had a great experience with Smart Plumbers. I was installing new faucets in the master bath when I noticed the angle stop beginning to leak. I called Smart Plumbers and Mike picked picked up the call and came to inspect. He installed a new angle stop that was better quality than the builder grade. Mike also inspected the work I did on the new faucets to make sure they were working properly and that any future leaks would not happen. This lead to Mike walking me through the house and giving me tips and tricks with plumbing that would help me in the future if an incident occurs. All around, really courteous, fast and responsive. I can trust Smart Plumbers for any plumbing or rooting needs. read more

Min was very friendly and quick and solved our issue as good as we could have asked for. During a frustrating time he was very calm and we felt confidence our plumbing issue would be fixed with such a wonderful professional working on the job. Would highly recommend Min for any plumbing job! read more

Absolutely wonderful. My wife and I moved into our first home and found numerous plumbing problems; including replacing the main water line into the house! Mike was the plumber for all our needs. Very polite, funny, and professional. Price were given for entire job. No quotes with an estimated hourly rate. The price given is the price paid, no matter how long it takes him. Example: quoted $1,300 for the water main (60' of copper line) and estimated 4 hours. Actually took him 8 hours but price didn't change. Other plumbers would have charged for the extra time! I highly recommend Mike for all your plumbing needs. read more

Great service! Min came and saved the day! We had a terrible leak and he was able to service the issue same day. Highly recommend Smart Plumber and you should ask for Min. read more

We had a leak in a copper pipe repaired by this company three short years ago. It just leaked again. Did it leak at the joints where they guy did the soldering? No. The new piece of pipe itself formed not one but two (primary) leaks in the copper. We called a different plumbing company this time. Turns out the piece that that Smart Plumbers had inserted was the thinnest pipe, Type M, whereas our normal pipe in the house was thicker Type L. According to our new plumber, Smart Plumbers also didn't ream out the pipe which is a common practice, apparently, to ensure that water flows smoothly. This new leak costs us THOUSANDS of dollars -- it ruined baseboards, sheetrock, paint, electrical, not to mention that we have now paid two plumbers to fix the same thing. Totally unnecessary and all due to shoddy and cheap work the first time around. Pipes should last more than three years ..... shame on you. read more

Was leaving for work this week and noticed a puddle of water coming from the main feed into the house. Needed to get resolved ASAP as had children home during the day time. Called Smart Plumbers and Milakaa was very understanding of the issue and was able to reroute Federico to the house and he was onsite in less than 10 minutes. Did a quick survey of the issue, discussed the options with me and started work immediately. Was able to get the issue resolved in a couple hours from the initial phone call. Both were professional and courteous and helped me out when in a jam. Will use again if I ever have any plumbing issues! read more

The technician, Richard, was courteous and informative -in summary, totally professional. I would recommend the company based on the impression I recieved. Mark M. read more

Jose Salinas did an awesome job today when our plumbing backed up and then evolved into additional issues. Not unusual in an older home with older plumbing. Jose took his time. He was respectful of our personal space and our Sunday morning. He explained the issues. He took care of business and cleaned up the work space. And by the way, he arrived within 30 min of me calling in for help! Smart Plumbers have never let us down! read more

I had a problem with my toilet and called Smart Plumbers. They were professional and informative and had patience with my questions. Chris called me to give me a rough estimate and he then came out to do the job on the same day.He was so nice and a pleasure to work with. He even checked the rest of the bathrooms and did not charge me for checking those and fine tuning. I would highly recommend this company!! read more

Excellent Service ! Prompt response and quote ... Great Customer Service over the phone' and the technicians were very polite .. Even put down plastic to protect carpet ... HIGHLY recommend ! read more

Patrick was great. He knew his stuff very well. He not only fixed our faucet issue but we found another issue after we set the appt, which required him to do some extra work but since he forgot to tell me it had extra costs just to look the problem he cut the fee in half! He even looked over one of my repairs and I gave him free reign to replace, it but he said it looked good. Again saving me money! I have used Smart several (over 4 times) over the years and we get different guys but every time they have respected my time, my house, and my wallet. Plus and get the job done! While I don't look forward to plumbing issues I do know who I will call when I get them. read more

I don't even know where to start with the experience with this company. What I will share is there is a problem the company will not address the problem or review the problem in person. Its all on the technician to resolve. I had numerous calls to the company to have a supervisor come to my home due to damage to the home. Never once did they come to the house. It was like pulling teeth to solve the problem. The so called supervisor, Hormuz was useless and never followed up wth me. Horrible communication. I would never recommend this company. I finally did get the problem resolved but it was all on me to make the arrangements to get the issue resolved. Stay away. read more

They were available on the weekend and showed up promptly to unclog my sink and replace my disposal. I am pleased with the service.

One of their technicians showed up for an old dead water heater at my 95 yr old mother in laws house. Speaking with my wife at the beginning, the manager told us he was sending one of his senior techs to do the job. We live 3 hrs away. They were instructed to correspond with us at every decision making point and not just my dementia suffering mother in law. I spoke to the tech, who drained it and proposed a solution not to replace it for over 2K. That was the first red flag I should not have ignored. I asked him how much to replace it and he said $1800. I asked him what brand water heater he'd put in and he said top of the line AO Smith. He told me he needed to replace the shut off valve as well. I asked him if that was included in the quote and he said yes. I told him to send me the estimate. When I received an estimate from him as requested it was for $2350...really? I told him no way and he said he'd do it for $1800 as originally quoted. After he completed the job I requested a picture sent. He had installed a Bradford-White water heater and did not change the shut off valve. Then when confronted he told me a Bradford-White was made by AO Smith....utter nonsense. I told him he lied to me and he said sorry. Later he told me if he installed an AO Smith, he'd have to charge me an additional $250 and he didn't want to replace the valve after all because the job can be a delicate operation. I was done talking to the installer so I spoke to his manager who said he'd talk to the owner and get back to me. The tech left the house. After waiting and never receiving a call from the manager that day or the next, a different tech showed up at my mother in laws home and tried to get her to pay for the unwanted, newly installed water heater. My wife happened to be on the phone with her mom when he arrived, and we were able to stop her mother from paying for the unauthorized water heater installation. Unbeknownst to us, they had reduced the bill by $200. This all transpired while my wife and I were still waiting to hear back from a manager to agree on the next step we were going to take. They evidently thought strong arming a 95 year old woman who can't think straight was the best way to solve the mess created by the installing technician. I had to insist he leave and have his manager call me. The way this company handled their original tech's deception is despicable. I could not believe anything they told me after what had transpired, discovering lie after lie from beginning to end. They are like used car salesmen in my opinion. They caused the entire family an enormous amount of emotional stress, when only a water heater needed to be replaced. We were still willing to try and work out a solution with them but never got a call from their manager again. My wife's family finally decided they did not want to do business with Smart Plumbers at all, and a tech came back the next day and removed the water heater after I spoke with someone at the main office to inform them we were going to have nothing more to do with their company. I've done a lot of serious plumbing in my life and they ran into someone they could not BS. Home Depot is charging $1300 plus tax to put in a high end Rheem water heater today. What a relief. Comment on Comment: We were waiting for your response, even into the next day when the different plumber showed up to my mother-in-law's house without any agreement before hand to bother her. I'm not saying anything negative regarding the second plumber or the dispatcher. I'm sorry they had to get in the middle of the mess. I specifically did not mention anyone's name. Offering a free water heater 15 minutes after I post an honest review here cannot make up for what happened. Why would we sell out or take the chance for more mess? Again we were still willing to work things out if you had followed up as promised. Not hearing from you changed my wife's family's desire to have anything to do with your company. They'd rather pay for a new installation from another company. read more

This review is for Christopher. He came to my house to fix my shower's slow drain. He charged me $550 for only 10 minutes work and told me there is no guarantee that what he did will help the slow drain issue. I would not recommend him to anyone ! Terrible terrible terrible read more

Wonderful experience with Smart Plumbers and Rooters. We had a pipe that burst and flooded the kitchen. Our water shut-off valve was old and broken and we couldn't turn off the water. Bobby came out right away, shut off the water at the meter, and fixed our leak. It was after hours, so he recommended we leave the water off overnight and he would come back in the morning when we wouldn't pay overtime to save us money. He came on time the next day and fixed our water shut off valve for a reasonable price. It works perfectly now and is easy to use. He checked the house in general and found out that the vent for our sink did not go through the new raised roof. We saw it too. He fixed that as well, and it didn't cost much. Smart Plumbers and Rooters and definitely are go-to plumbers from now on. read more

This is a good outfit. They communicate well and the repairs are solid and stay fixed for a long time. Prices are always high with plumbing but at the least you know your dealing with a full deck here. I have used them to replace a toilet and more and their work is 100% good. I am now using them for all my plumbing needs here at my duplex. read more

I am a Realtor and manage a number of client properties, as well as family owned rentals. I chose to call Smart Plmbg after seeing the great reviews they received. First service call was for replacement of a badly leaking faucet. Rafael was there the same afternoon, stayed until it was done and kept the tenants happy as well as me. Second call was for a clogged sewer line. Chris came out within a couple hours and took care of the problem. Both of these plumbers were very pleasant, knew what they were doing and priced the work very reasonably. Office staff very responsive and kept me up to date on who and when they would be arriving. Try these guys, I think you will be pleased read more

Chris was friendly and knowledgable. He was on time and in and out within an hour. Reasonable pricing as well. I will definitely use them again. read more

Don't use this place. They are a rip off joint. I'd give them zero stars if Yelp allowed it. See below for details. We tried this shop because of a clever marketing stunt. They sent around flyers apologizing for problems their customers have had in the past, and asking for a chance. We had never tried them before, but thought it was a interesting and humble approach, and why not give them a try? We called them for a very simple job, replacing 2 hose bibs that we're screwed (NOT soldered) into PVC pipes. They quoted us $239 each, or $478 total. It was a such a huge ripoff. I ended up doing me the job myself with my 13 year old son. At first glance, I thought the job was simple, involving only cutting a PVC pipe, replacing a glued on threaded end, and screwing on a brew hose bib. My total estimated time: 10 minutes. My total estimated parts cost: $20. When I actually did the work, I realized it wasn't even necessary to replace the PVC fitting. Instead, the only effort needed was to screw off the old hose bids and screw on the new ones. The total time required? 5 minutes. Total parts cost? $14. They are counting on "professional" looking customers to know nothing about mechanical things. I had initially thought it was the plumber they sent out who was dishonest. So I contacted the owner, and now I'm convinced it's company policy. His explanation, after I explained in detail how simple this was? "Silicon Valley has a high cost of living!" What plumber (or anyone else) is worth $458 for 5 minutes of work? Not even the best doctors or lawyers charge that much! Bottom line: This is a rip off joint. Don't be a sucker like we were. We have have much better experiences with other plumbing companies. Some were a bit expensive, but never to the level of a con job like Smart Plumbers. read more

If there was a way for NO STARS I WOULD GLADLY DO THAT. BOTTOM LINE. DO NOT USE THEM! I called these guys to fix a main line block. They do not keep up their appointment window "which is over 2 hours". An unmotivated, lackadaisical employee showed up an hour after the appointment window who first suggested that this was a problem with the city sewer line with just superficial analysis. We called the city and the cleared the line and then there was still sewer backing up. So we called these guys again. They didn't keep up their appointment on the day we requested and they had an appointment 2 days later. The same character who did the initial analysis showed up again and sure enough did his useless job and went out. We are still stuck with a backed up sewer. I am going with a different plumber this time! The company's name is ironic because there is nothing SMART about their service. I looked at the other review about the people who have posted positive reviews here. I'm shocked and surprised!! read more

To Whom It May Concern, I am so unhappy with your recommendation of Smart Plumbers, Inc. after trusting your company over the years. How dare you recommend a company that has such incompetent, rude and unprofessional employees as those at Smart Plumbers, Inc. One business owner to another, this was a very bad choice. I made an appointment for Saturday at 10:00 a.m. and after 10 phone calls to the office the driver finally showed up at 11:30 a.m. When we made the appointment we expressed that we had renters in the property and they only had a certain window that they were able to let the plumber in. We called at 10:32 a.m. to the office and Shaina stated that she would contact the driver and call us back. At 10:47 we called Shaina back and she said the driver had been stuck in an accident, not in it, but was on his way. We called again at 11:10 and Shaina told us that he was 2 minutes away. At 11:21 we called and Shaina shared the driver's GPS location in a play by play sort of way. Basically from what I gathered, the driver was too incompetent to even find the address. When he finally arrived, we expressed our anger at his lateness. He said, "I just started my shift!" "Do you want my service?" My husband said " At this point NO! We are done!" The driver was extremely rude and disrespectful. This is a company that is supposed to provide a service to customers in need. This guy didn't care at all! We waited in the car in front of our rental property waiting to meet the plumber so as to not inconvenience our renters and instead, We were more than inconvenienced. Our TIME is worth just as much as anyone else's. Plumbers and other Service companies charge for their time "on the Job", and travel time. Well, our time should be charged at $300.00 an hour too, in our professions. How dare you waste our time as DIAMOND CERTIFIED! This review will be posted on YELP and sent to the owner of the company. Oh by the way, the owner, Mr. Jin Lee, was "on the phone" when I called to register my complaint and now it is 6:30p.m. on Saturday night and I still have not heard from him. That is very poor customer service. Especially for a so called DIAMOND CERTIFIED COMPANY. I have done a lot of research on how a company gets their rating and this company should not be anywhere in this rating system. No matter how much they pay you to be on your website and for your service. Money can't buy QUALITY CUSTOMER SERVICE. We will never use a Diamond Certified Company again. Seems, our own research is better in quality customer service. Not Sincerely, Unsatisfied Customer Julianne & Greg read more