I would give the food 6 stars if such a thing existed! I always choose the "make your own" burger, and have gotten everything from avocado, mushrooms, Swiss cheese, etc on it and am NEVER disappointed. My absolutely favorite thing here though has to be the SmashFries - I could get 3 orders of it and scarf it down like nothing else, the rosemary and garlic is just downright delicious! The service is probably a solid 4 stars, as the waiter that too my fiancé and I's order was talking to a coworker and pretty much ignored us trying to get his attention for a bit, but it wasn't anything terrible and he was quick and polite when getting our food out! Overall, the service is good, the location and business and good, and the food is GREAT, visit the Eldridge Smashburger anytime and you'll be sure to be satisfied! read more

Funny how they charge for avocado but you get one tiny little slice. Guy who answered the phone and gave me my food was miserable and rude. read more

Smashburger - 1/2 slice of avocado. They charged me for this btw. - Burgers Near Me - Houston, Texas

I've been here twice in the last few weeks and I am a fan. Definitely a fan. Both times I've been here I had Spicy Baja and it was great. The burger comes out messy, gooey in cheese and cooked about medium-well. I've had the fries and the smashfries, both are good though I think I prefer the regular fries. This is only for the Eldridge @ Briar Forest location, I've never been to any of the others. It opened up a few months ago and I was glad I stopped in. Great place for lunch, probably not a great place for a date unless you two just love burgers and have to "try 'em all". read more

Smashburger - Burgers Near Me - Houston, Texas

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My family and I came around 9:15pm and they close at 10pm. The lady in the front gave us a attitude because we came in so close to closing time. While we were waiting for our food , she walks pass our table and coughs up a loogie and does it again as she walks pass us again. Our food finally came out and it was disgusting. The burger was over seasoned with salt or something making it taste like a sweaty burger . We all took a couple bites and didn't finish it. Never coming here again. read more

I have no problem with the food this fine but the host Eddie need to work on his customer service specially when I had my young Nieces with me I stood in the very front of the line I told him I'm ready he kept on going around doing other chores then all the sudden he call the people behind me and clearly he could see me ... and the attitude and vibe he gave of as he doing me a favor take long my order I will not be back here five guys service way better plus I could make my own at home but I came here to have a nice experience and a memory for my nieces to treasure and the only thing made me out this on here just for the reason that a 5 and a 7 year old noticed his attitude ... Eddie you need put a smile on your face or find you another place ... . read more

I have to admit, I forgot the name "Smash" so when I ordered a grilled chicken sandwich, I was surprised by the flattened chicken breast. I was expecting something more substantial. In truth, the breast was large enough that I could fold it over to make a "double" and fit inside the bun. I'm not sure if I'm suggesting a large chicken breast or a small bun. The sandwich came with lettuce, tomato, onion & pickles and had good flavor. My real disappointment was in the fries. Luke warm, limp....no crisp. Not what I would expect from a popular burger chain. At $11 for a sandwich, fries & drink .... I expected more. read more

Super slow service, poor attitudes, disengaged employees and very dirty restaurant environment. They don't bus the tables so it's smells and is filthy. It takes 30 minutes to get a basic burger. Needs new management. Until then do not visit this location. Many better options down the road. read more

Got a coupon! Great burgers (a little on the greasy side...but what good burger isn't?) I hate Eldridge traffic, but I'll take a hit on traffic to come to this place! The burgers here are smashing! read more

Smashburger - Yumm - Burgers Near Me - Houston, Texas

Delicious and quick! Unfortunately I don't have IN AND OUT or Habit here in Houston so we have been looking for a solid replacement to get our burger on.... This place is very tasty! I love the choice of Artisan buns and fresh ingredients. I ordered the smash burger with out a bun for my first visit and the smash fries. Super good but I was starving after, I think because the patties are so thin. This time I ordered Smash big with grilled onions and one more slice of cheese on a multi-grain bun. Much more filling I feel like I'm going to pop. Smash fries-stupid good!!! I love the Rosemary and garlic with the Olive oil! Customer service was fantastic, we will be back! read more

Smashburger - Big smash with grilled onions and smash fries - Burgers Near Me - Houston, Texas

When you need a good burger fast, go to Smash! The food is consistent and the fries are always cooked perfectly. Ordering is simple with counter service and the food comes out fresh and quickly. I was pleasantly surprised by the customer service at the Eldridge location. The staff was friendly and helpful. What a refreshing change from your typical fast food joints! read more

Good burgers! Good parmesana fries!! And really good vanilla shakes!!! This place rocks! read more

Smashburger - Vanilla Shake - Burgers Near Me - Houston, Texas

I ordered through grub hub and when I got to the store, my order was nowhere near ready and they seemed to be understaffed. I waited an additional 30 mins on top of the time it should've been done. The burger was pretty good though! read more

SMASH BURGER & Bacon Brisket Burger was SCRUMPTIOUS!!! SMASH FRIES were unique & delicious. Thank you for the great service when you were so busy. Restaurant was very clean and nicely lit with different seating options! Wishing we had one of these in Mechanicsburg, Pennsylvania read more

The hell? Is this shit deep fried? Way way to much grease in this burger. Man. I need a bowl to keep from making a mess.lord have mercy

I've been here before with my nephew who loves Smashburger, however today I was around the area and craved a burger. I really liked the fact that the girl was very accommodating when I asked her to do the "bbq, bacon & cheddar" with no bread, since I'm on a diet. Overall, really good and my cheat food were the sweet potato fries and they were delish! The only thing I noticed is that tables were dirty and so was the sitting area, so I cleaned my own. read more

Smashburger - My bread less "bbq, bacon and cheddar", really good burger! - Burgers Near Me - Houston, Texas

This place used to be my go to. I ordered online got there to pick up food lady worker was outside on her smoke break came in didnt was her hands went and got our food,then picked her nose and did NOT wash her hands before handing us our milkshakes. I was so disgusted. The was hot,fries were soggy and milkshakes were no correct. The onion rings on the burger tasted like the crunchy ones from the can. Will not be returning! read more

It got worse when I took my daughter to the bathroom the toilet was overflowing, the floor was dirty and grimy, the sink was gross and there were used paper towels on the floor. It felt so gross! I hate that we even ate here! The manager tried to make things right by giving me coupons but the damage was done I will never eat here again! My husband email corporate. ( That's How Bad It Was! My Husband Is Totally Mr. Nice Guy! ) but it really was just that bad! read more

Smashburger - My super greasy cold (microwaved) fries - Burgers Near Me - Houston, Texas

Carl'Lise works at this location and she is amazing. Not only is she knowledgeable about the food but she models the mission of the company. I live right across the street and I'll def. be coming back for the burgers and customer service. read more

This store struggles with doing the right things. Went in at noon, no one there. Placed my order and watched the lady start to clean the booths, had gloves on and was washing them with a towel. When my order came up she started getting it ready but did she change her gloves, nope. So I asked if she did and her reply was it's just disinfectant as if I'm ok with my food now having disinfectant on it. Believe it's a health code violation too. read more

Ordered a double smash and smash fries, the food turned out great! Burger tasted like the smash burger I know and love and so did the fries. Cashier girl was also super pleasant and nice. Food came out quick as well. I will definitely be returning to this location and recommend it to others. read more

Food is good but the customer service is terrible. The older guy at the front does not greet customers. He just ask "what do you want to order" there has been times i go there and he's not even at the front i have to knock on the door thats by the kitchen for him to come out to take my order. read more

I live and work close by, and I hate myself that I've never been here before. Until now. I literally just came back here from lunch and had to write about it. I ordered the Mushroom Swiss burger and Smashfries. Portions weren't that big...but it was so tasty! You can tell that they just slapped on some fresh ground beef to make the patties (due to them being irregularly shaped). It's so greasy delicious! The fries were good too. Thin cut with a touch of garlic. I definitely plan on coming here a lot more frequently, now that I know how amazing it is. read more

Easily rising on the ranks of my favorite burger places. At first I thought this place was a little pricey, but when it comes down to it, I don't mind paying the little extra to get an incredibly satisfying burger. I've been to this location about once a month this year, and every time I leave stuffed and happy. Service - great and fast. Food - delicious and customizable. Seating - accomodating. My favorite burger is the BBQ, Bacon & Cheese for some savory goodness. Recently I've been trying to go healthier and getting the chicken, which I was reluctant to do because chicken sandwiches at most places just aren't satisfying...BUT their chicken here is amazing! The Smash Fries are a must...fries tossed in olive oil, garlic, rosemary and other herb goodness! Although, I did see last time they started offering sweet potato fries which my co-worker said she liked. If you're big into milkshakes, they're delicious here. My ther co-worker always get the chocolate milkshake and I swear, it's like you get 2 every time you order one since they give you not only a classic tall glass, they also give you the metal shaker with the "overflow" so you get that much more! Caution on ordering the Kid's Smashburger. I would actually recommend against it for normal adult appetite. I've gotten it once before and regretted not ordering off the regular menu. It was almost like the regular bun size, and a small patty that just didn't cut it. Plus, the meal came with regular fries. BOO...as you read above, it just isn't the best unless you have the Smash Fries! read more

I've seen Smashburger featured on the Food Network a couple of times, and was disappointed to learn they don't have one in Austin. So the last time I was in Houston, I made a point to go and try it, and for that I'm grateful! I don't know what it is, but their patty is very juicy and delicious, yet seems thinner than other burger joints. That's ok - it tastes better than other burger joints! I like that I'm not stuck with fries with my burger - I have options like onion rings, fried veggie sticks, and fried pickles (the fried pickles are where it's at). Two of us ate for around $22 so I'm almost glad there's not one in Austin or else I'd run out of money fast. Looking forward to going again next time I'm in Houston! read more

I hadn't had Smashburger in a long time, so I decided to stop by today and get one. When I took my first bite I was pretty happy. After a chews, I realized something was off. The burger patty was so salty I could not finish it. I'm hoping the cook will was just having a bad day because I want to try them again in the future, but based on today's experience I cannot recommend this place. read more

Great customer service ! I order online a bacon burger and they forgot the bacon. I tried to call no answer. When i went the next day to order another burger i told the manager on duty about the slip up and he gave me my new order for free. I told him he didn't have to do that and he insisted. Offered me a drink while i waited and was just overall kind. Also the truffle mayo is to die for! read more

Cook go Smash! Smashburger is indeed one of the best fast food burgers. Like all major chains, this one seeks to achieve a consistency across their Empire. And they accomplish that. The burgers are thin how I like them, with well-balanced toppings, crunchy onions, pickles, fresh tomato, sauces in alignment with the stars and the entire package. The buns are fresh out of a plastic bag, though fortunately on the skinny side, too, so it doesn't dominate your palate. Go for the Classic. Add bacon to it if you're in a salty dispostion. This place knows portion control, so don't be afraid to order it "Big"...it's single patty equivalent what you'll find around here. You can find better in the Energy Corridor, but this place is pretty good. Lines can be rather long at lunch as the corporate proles (such as myself) stop in for a bite. And you might not get a seat if you arrive at noon or later. A.O.K., like the stars say. read more

Pretty solid burger. The patty is flatted but it's still juicy. I had the spicy baja with extra jalapeño and liked it. Their smash fries were quite good without any sauce. I would compare it to 5 guys. read more

Smashburger - Spicy Baja - Burgers Near Me - Houston, Texas

I'm a burger person. I'm the type of person who will go to a fancy restaurant and order a burger, and think nothing of. Yes I'm a burger fanatic. This place is great. The burgers are a great size at a great price. The vanilla milkshake is to die for... It's great little spot to chill or meet up for a quick lunch date... Love it read more

They made some changes to the interior here which makes the place look bigger. Its a good change. I like the smash fries with rosemary and olive oil but thats where it stops. They are actually string fries and asking $3-$4 for them is pushing their luck. Ive havent been here in awhile. I stopped going because I felt the burgers were way too greasy. When I came back recently, I swear the burgers have gotten way smaller. $10 for a tiny burger and fries? Lmao. I think my last check-in here was my last. read more

EAT AT YOUR OWN RISK- FOOD POISONING. I ate here last night and got a classic smash, my stomach started hurting immediately after eating. This morning when I woke up I could barely move, I was throwing up and had diarrhea. I've been violently ill all day today and the doctor said it is food poisoning. I am in so much pain now, please eat at your own risk. It is not worth it. I have been horribly sick with no signs of improvement and now I'm having to miss work and lose out on money. To staff and management, shame on you for not being more careful with people's food. I used to love coming here and now I can never return. Handling people's food is a big responsibility and it's not okay to risk people's health, especially when they are paying you good money to eat here. I've never had such bad food poisoning in my life and I'm really disappointed. Please be more careful, this is seriously unacceptable. read more

I have been wanting to try Smashburger for some time and was thrilled when I saw it was finally open for business! I went for lunch and was pleasantly surprised. I had the Baja Chicken Sandwich with the Smash Fries. I huge fan of the fries which are seasoned with rosemary. I sampled the cheeseburger and loved it! All of the ingredients are really fresh which gives your burger a homemade taste! I also wasn't a fan of the onion strings. Next time I think I'll stick with regular fries & maybe try a shake. Either way, I'm a fan! Also, the staff was incredible friendly! A+ when it comes to a burger place! I went for a late lunch so I did not encounter the wait times as previously mentioned. There was pleanty of seating; however, I can see how there would be a space problem at peak times. read more

Very nice place, modern, clean, with great service. Unfortunately my burger was extremely salty (and I do like salt, but this was too much). Maybe it's just the burger I ordered (signature burger with onions), but at least the sauce on the side was delicious. UPDATE: Picked up a butterfinger milkshake. It was delicious...thanks for that! read more

Ever since I discovered Smashburger, I can't go back to those other chains! This is probably one of the only places where I actually enjoy the chicken burger! Pounded thin but still so tender! And the rosemary garlic fries?! YUM. I have yet to try the rosemary garlic SWEET POTATO fries.... mmmmm That'll have to wait until I go with someone other than the fiance (the sweet potato hater) Always always always add an egg to your burger. I don't know what it is... but man. It is amazing. Try it at least once, ok? read more

My last lunch at SmashBurger was better. This time I got the grilled SmashChicken Buffalo style with everything on it. The chicken was tender and the Buffalo sauce and blue cheese combo tasted great. It was very messy though with too much sauce dripping all over the place. The big disappointment was the rosemary fries. Last time they were great, crispy and fried perfectly. This time I guess this location was too busy because the fries came out greasy, burnt and rather stunted. The oil was too cold and they overcompensated by frying it too long. For the best SB experience, go when it's not so slammed busy. read more

Good Food Excellent Staff Clean Environment What else could you ask for? They get 5 stars from Me read more

Move over five guys and in-n-out, there's a new monster in the neighborhood!! This place is now taking the top of the list for me, for places to grab a good burger. How do I begin to describe how good this place is? Options galore is the best word. You can almost pick everything under the moon and have it put on your cooked to order, delicious burger, on a bun of your choice. Oh, and did I mention that they give you fresh jalapenos here as opposed to that pickled stuff? Rockstars they are. Also, good choices for fresh fries, from your standard russets, to sweet potato fries and garlic rosemary...epic. Service here rocks also, as we came for lunch, and they brought out a burger within 5 minutes of us sitting down, to our table. Not only that, people stopped by at least once or twice more to see if we had everything we needed. Now that's service with a smile! read more

Typically I don't leave reviews due to subjectivity of the exact moment. However, I must say ," the Smash Burger on Eldridge@ Briar Forrest has been consecutively on their service as well as their quality of product. Fresh and tasty and the older lady w/ glasses , sorry I forgot her name is so professional and polite. "Total Keeper" read more

Staff is very rude , fries were stale , don't waste your time went c Very down hill. I would not recommend at all . Better burger joints out there . read more

I remember coming here the day France won the world cup (allez les bleus!) and I didn't order the burger (though my brother did and he said it was really good) but the sweet potato fries were definitely out of this world. It was really crunchy and tasted amazing, and the place was really bright as well so it made the experience just that much better. However, they were a bit lacking in the service department and didn't sound friendly at all. read more