Went through the drive thru this morning around 8:30 AM (Friday, 5/22). When I pulled up to give my…read moreorder the sound over the machine worked perfectly (we could both clearly hear one another) and the person who took my order (Sylvia) asked for my name and then proceeded to take my order (all the while she was kind, professional, patient and helpful).
The line moved at a steady pace, nothing mind blowing but a steady pace for a Whataburger.
When I pulled up to the payment / food receipt window, Sylvia greeted me by name (given when she took my order), took my cash payment and gave me the proper change. She then politely verified I had a grip on my drink before letting it go and then also handed me my food (with all the correct items and condiments). During the entire interaction, I felt like I was her center of attention, she cared that I was her customer, and she took good, quick, quality care of me. (Thank you!)
I also noticed that throughout our interaction she was also helping other customers with the same amazing customer service. She was taking orders, walking other orders of food out to other cars/customers, working the register window - she navigated her duties extremely well and prioritized customer care. I honestly left Whataburger wondering if we had any openings where I could potentially tell our recruiters to hire her within my own organization (so watch out Whataburger haha).
The level of service and professionalism I and the other customers around me received this morning was/is by far the best service I have seen in any fast food establishment.
Please tell Sylvia C. that her elite customer service, multitasking skills and quality care makes a huge, positive impact on her customers and we truly appreciate what she does for us and how she leaves us feeling, thank you!
Oh and the food tasted exactly as expected, no problems with the quality or freshness of my order.
Went through the drive thru this morning around 8:30 AM (Friday, 5/22). When I pulled up to give my order the sound over the machine worked perfectly (we could both clearly hear one another) and the person who took my order (Sylvia) asked for my name and then proceeded to take my order (all the while she was kind, professional, patient and helpful).
The line moved at a steady pace, nothing mind blowing but a steady pace for a Whataburger.
When I pulled up to the payment / food receipt window, Sylvia greeted me by name (given when she took my order), took my cash payment and gave me the proper change. She then politely verified I had a grip on my drink before letting it go and then also handed me my food (with all the correct items and condiments). During the entire interaction, I felt like I was her center of attention, she cared that I was her customer, and she took good, quick, quality care of me. (Thank you!)
I also noticed that throughout our interaction she was also helping other customers with the same amazing customer service. She was taking orders, walking other orders of food out to other cars/customers, working the register window - she navigated her duties extremely well and prioritized customer care. I honestly left Whataburger wondering if we had any openings where I could potentially tell our recruiters to hire her within my own organization (so watch out Whataburger haha).
The level of service and professionalism I and the other customers around me received this morning was/is by far the best service I have seen in any fast food establishment.
Please tell Sylvia C. that her elite customer service, multitasking skills and quality care makes a huge, positive impact on her customers and we truly appreciate what she does for us and how she leaves us feeling, thank you!
Oh and the food tasted exactly as expected, no problems with the quality or freshness of my order.