I have seen this place a many of times, but have ever been until today. When we arrived there was no wait and we were greeted as soon as the staff began available. I will have to say, I was a little taken aback by some of the aesthetics of this location. Some of the menu monitors didn't work, the floor was slippery, and some areas of the restaurant were as clean as one would have thought with there being no others in the restaurant. I ordered a double bbq bacon burger with sweet potato fries. Everything came out pretty quickly and was hot! The burger was juicy and very filling. The star of the show tho - the sweet potato fries. I killed them first without thought. They aren't dressed with something sweet but salty. It was soo good. read more

Smashburger - DOUBLE BACON STACK SMASH with SWEET POTATO WAFFLE FRIES - Burgers Near Me - Raleigh, North Carolina

This place was pretty awful. Unfortunately, the food wasn't great and the space was dirty. Staff were fine but service was slow. Can't recommend. read more

Drink machine was out, menu was out, tap to pay was out, the nonslip mats are so unstable I almost slipped and fell from stepping on it once. That was also the greasiest burger and tots I've ever had. Messed up both burgers that were ordered. This place used to be good but has fallen off a cliff. It looks like it's going out of business inside and the food definitely reflected that. Nobody was wearing a hairnet and that's insanely concerning for me. I HIGHLY doubt I'll ever be back nor will I encourage anyone to visit. read more

So this was actually my second time visiting this place ever. First time I tried a shake and it was ok. Went yesterday and tried the scorching crispy chicken sandwich. Service needs some improvement that's for sure. Took about 5 minutes or so for it to be ready. It was wrapped very plainly in the white paper , they could've done better with that. Also I wish it had more options on the bun types. The sandwich was just ok. The spice level wasn't scorching for me more like mild.It was in fact very crispy which i could use without . Overall the sandwich was just ok nothing for me to go run and try again. read more

Smashburger - Scorching crispy chicken sandwich - Burgers Near Me - Raleigh, North Carolina

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I understand that operating a restaurant during the pandemic is/was a challenge. In fact I went to this restaurant once last year and left because at that time they were not allowing dining on the premises. Now it's 2021, dining restrictions have been lifted, and this business, while allowing on premises dining, is not operating in a customer friendly way. There is a good 6+ feet of distance between the customer and the employee at the order counter. Communication to place an order was difficult due to the distance, music, and general restaurant noise. Customers must walk to another blocked off area to pick up your order, which is in to go packaging, no matter if you are eating there or not. I ordered the double bacon burger. Flavor was ok but not enough to make me want to dine there again. read more

Smashburger - Bacon Smash Burger - Burgers Near Me - Raleigh, North Carolina

The owner or manager of this location should just close the doors. We have been here twice and both times the employees give the impression that working is the last thing they want to be doing. There is a hand written piece of paper on the door saying they now close at 8pm. We got there are 7:15 and most of the tables have the chairs stack on them so limited seating. The guy takes my order and I have to repeat everything twice because he isn't paying attention and during my order another employee comes up to talk to him. We sit down and my husband gets his burger and the girl who brings it out stands at the table with the basket and says double burger no hi hello just annoyed as can be and then proceeds to just dumped the tray on table. My burger doesn't come out until my husband it almost done. Apparently my odder got put in a bag to go. A family then comes in at 7:45 and she asks if it's too late to order. She looks at menu and starts to order a few things and then she can tell the guy just doesn't seem to care or is listening and the family then says forget it and leaves. The employees are just cleaning and sweeping up we couldn't even put our food in trash cans because it is overflowing. I won't be surprised when this place is closed. Better yet just get a new staff and start over. read more

Gave one star only because you can't give zero. Went to this location today and had to wait a long time for someone to come to the register. They all seemed too busy to wait on customers. This should Have been my first red flag. The menus were not up-to-date and had been manually updated with stickers covering things not available instead of getting new menus with accurate information. The food was just ok. When I used the restroom prior to leaving, there was no toilet paper, no paper towels and the toilet was dirty. Have only previously been to a location in Charlotte that was leaps and bounds better than this Raleigh location. Do not recommend. read more

Another of the high end Burger joints. Decent pricey burgers. In a nod to the no-carb crowd, you can order the burgers on a plate without a bun. You have to knife and fork them... but you still get the burger experience. Tried the Avocado Bacon Club. Ordered 2 patties, piled with slices of fresh avocado, bacon, lettuce, and tomato and dressed with ranch dressing and mayo. A good combo. All the ingredients are fresh, made to order and were tasty. Also tried the Spicy Baja. This one comes with slices of fresh jalapenos, guacamole, pepper jack, lettuce, tomato and onion, dressed with chipotle mayo. Another tasty combo. The star of this meal was the flash fried brussels sprouts. Medium sized sprouts are halved and deep fried. The outer layers get crispy, the centers still al dente. They're a little greasy (more so than if they'd been broiled) but are excellent. The tab for 2 with a pair of double patty burgers, 2 sides and 2 fountain drinks was $28, so not cheap for a couple of burgers. But, I didn't carb up and those sprouts were tasty.... So, worth it. read more

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When I entered there were multiple signs mentioning that they were short- staffed, so I totally understand. However my issue wasn't with the wait but the fact that I was completely ignored until the girl who went to take my order (younger african american girl) helped me out. There were two people in the kitchen laughing & joking who saw me and said nothing. Then two more people near the register making their milkshakes & they said nothing. Even a simple hi would have been nice. Also not to mention, one of the girls who was making her milkshake used a spoon to try some , reblended it, tasted it again with the same spoon, and then reblended it again. She didn't even wipe off or sanitize it before walking out the door. Despite the customer service, my food was fresh, hot & came out quickly. It tasted great! The three stars is for the food & the customer service I received from only one person. read more

Great burger! Place was pretty empty but I'm not sure why. Food was hot and fresh. Worth a visit!

I'm going to keep this short and simple! I should've known from the moment we walked in the door. One of the employees wore a hoodie under their smash burger shirt with the hoodie over their head. The menus are so worn out and dirty they need to be replaced! But we ordered anyway. Ordered a classic smash double and bacon double with tater tots. After not too unreasonable of a wait it only took ONE bite!!! The grease was steadily dripping out of the burger and the burger was burnt!!! Tasted like charcoal! The tater tots sat in a pool of grease on the paper in the wire tray. Left the food on the table! We will never go back! I'd rather have a cold McDonalds burger over this. Two burgers, one tater tot and one drink was $28.00 - right in the trash! Good luck! read more

Tiny overcooked burger. Coulda gone to grammas house for a piece of charcoal that was better. No way is it worth $12. Totally disappointed. What a waste... read more

Couldn't even finish my burger, went to mcdonalds for a double quarter pounder, ate the whole thing. Won't go back. Just go to Mcdonalds these burgers taste horrible, waaaay too greasy, and double the price, with half the meat of a classic mcdonalds burger for 8 bucks read more

Placed our order , 2 burgers on double one single . The single was plain ketchup only fries and onion rings plus 2 drinks $31.00 a little expensive for basically fast food . Burgers arrived, the plain burger had cheese on it . My fries were ice cold . I told a staff member that my fries were cold it went on deaf ears . We ate our burger with cheese and the cold fries . I told the manager , what happened and she asked for the receipt and said you asked for no cheese , exactly so why was there cheese, no answer . I told her that I spoke to someone about the cold fries but he never returned . She said do you want fries ! Really already done eating . For $30 bucks they should do it right or make it right . We were blown off !!!!! Never again . These folks are more about making money than making customers . They won't see us again . read more

I completed my order online at 4:45 for an order pickup at 6 pm. I arrived at 6:05 only to find out at 5:50 my order was canceled because they were "too busy" to honor my order that was placed an hour ago! However, the cashiers are still accepting orders from people walking in? But they are closing early per a sign on the door, so they can "enjoy Halloween". Well how about when you're open, do the thing you're supposed to do, like make burgers. This was going to be my first Smashburger experience and the staff here were beyond unprofessional, I'll never come back. read more

I drive from Crabtree just to come here. Mainly because of the Garlic Smashfries. The classic smash is actually a really good quality burger. Thank you Meek Millz for bringing this restaurant to my attention and no Chick-fil-A is not better ! read more

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Love their smash fries - they are the bomb! Update: tried to call in to go order and the guy answered the Ohio told me call back in 20 minutes cause they were too busy to take new orders! WTF?!? I told him no that was ridiculous and then he hung up on me. Jerk! read more

My first visit to Smashburger was the location in Durham, which was great. I had a BOGO coupon and was in Raleigh so thought I'd check this location out. The ordering process was strained as the cashier speaks very quietly. You'd think after my saying, excuse me, several times she'd catch on, but no. The food came up quick enough, but really was just so-so. The person who brought it looked like they might have a cold, which was concerning. Anyway, the bun was kind of dryed out and the turkey seemed undercooked and the onion straws not real crisp and kind of greasy. It was all kind of underwhelming. We were asked a few times if we were enjoying it, but sometimes it's better to just say yes than saying no. I think I'll stick to the Durham location, which is closer to home anyway. read more

Smashburger - Burgers Near Me - Raleigh, North Carolina

We were starving after 7 hours in the various clinics at Duke and, after having eaten at Smashburgers on the West Coast, we thought it was a safe bet. Luckily, all we lost was the $25.37 we spent on what they called food! Out experience started when there was no one at the front counter and we had to go looking for someone to wait on us. And if we had gotten a dose of the stench from the young woman who finally came to the front before she got there, we wouldn't have stayed ... it was that BAD! I'll not embarrass her by using her name, but can't you tell your body odor has body odor? Ours was ticket 10017 at 2:03 pm on 1/23/19. The person bringing the food to the table grabbed my fork by the tines ... no gloves ... and the plate my burger was on was dirty. The owner, who came out and asked how everything was, said "maybe it's water spots." It wasn't, as you can see from the pictures! My wife's haystack onions were nothing but a glob and, when comparing to mine, looked like they came from two different places. We asked one of the employees about the differences and she said we shouldn't be concerned, as they were cooked correctly. Well, the owner said they weren't done properly -- see glob picture -- but blamed a new employee on not following cooking protocol! TEACH THEM! The owner said she appreciated our feedback and gave us a coupon for a FREE SIDE on our next visit, which will never happen! Stay away. Not sure how this place gets 3 1/2 . If there had been a 1/2 to give, that's what we would have given them. Not worth your time or money or the multiple trips to the for both of us just 2 hours later! This Smashburger needs to be smushed! read more

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FANTASTIC TURKEY BURGER OPTIONS. Staff and Kitchen were super considerate of food allergies and literally was the best Turkey Burger I have had.... Ever. Highly recommend and THANK YOU AGAIN!!!!!!! read more

Absolutely one of the best burgers I've ever had! Mushroom Swiss was fantastic, burger cooked and seasoned so well. Bacon cheddar BBQ burger was excellent as well. Sweet potato fries are delicious. For $23 for two combos, we were so pleased with our food! Tasted great, served fast, employees very friendly. Smash burger will be a new regular place for us! read more

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Yet another "fast casual" burger chain with a bit of a gimmick (a "smashing" technique for the burgers), a special sauce, Artisan Buns, Foo/Foo toppings, Veggie Frites, and of course, Sweet Potato Fries - this one is a bit more over the top than most, as to its cooking technique, if nothing else. This particular chain was founded in Denver in 2007, and now has 380 locations, many of which are franchise operations, as is this one. The menu is not especially broad, centered on burgers (specialty & BYO), chicken sandwiches, salads, a small variety of sides, including sweet potato fries, fried onions, fried mild green chilies, fried pickles, and milk shakes. Each location offers a localized or regional burger - here it is a "Carolina Chili Smash". Smashburger advertises that its burgers are "handcrafted", using fresh, never frozen 100% Certified Angus Beef - that are then smashed, seared, & seasoned to order. The "smashing" technique consists of placing a mound of the fresh, never frozen beef on a flat top grill heated to 385 degrees (the website assures me that IS HOT), smashing the mound flat on the grill with an tool that looks like a 19th century iron with a top mounted handle, and leaving the tool on the beef for EXACTLY 10 seconds - no more, no less, says so on the website. The "searing" process continues until the burger is as ordered, then seasoned, and dressed on the Artisan bun of choice - Egg, Multi-grain, Chipotle, or in the case of the Carolina Chili Smash, a tasty Pretzel Bun - nom nom! But, enough levity - lets talk about the burgers, and fries, and such. We tried the Carolina Chili Smash for $6.59, but switched out the Pretzel Bun for an Egg Bun, whatever the hell that is. We also ordered a Classic Smash ($5.29), Smash Fries (EVOO, Rosemary, & Garlic) for $2.19, and a Regular Fries at $1.99. The Classic Smash is not at all a bad burger, though the nice outside crust that should happen with the "smashing" technique, was MIA, and the sauce ( a mixture of mayo, mustard, pickle juice, and a bit more) is much like that found at Freddy's or In-N-Out Burger, decent but no skyrockets. The Carolina Chili Smash was awful, solely due to the chili - it tasted liked a canned Hormel product that was seriously out of date. Both orders of FFs were excellent - these are shoestring style fries that are well cooked, and well seasoned. Service was pleasant, efficient, but in truth it was very early in the day. Bottom line - there is some decent food here if the right choices are made, and it is not a terrible choice if location is an issue, BUT there is nothing new here, there is nothing unique here. If you really want an exceptional burger coming from a smash burger approach that has been around since 1946, head to Johnson's Drive In in Siler City, and let Claxton Johnson make you a cheeseburger to remember for just $4.05. read more

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Juicy burgers very tasty! Would recommend them over any burger spot! They also have crispy fries which bode well with my burger! Cudos!

Definitely a quality burger spot and can satisfy all your burger needs. They only get 3 stars out of me because they are definitely on the pricier side. read more

So this is the first @SmashBurger in Raleigh, NC. I must say that I am a fan of the food. It is Fast Casual, not your fast food type of place. So don't expect a drive-thru here. The food is made fresh when you order, and you can custom tailor it to your liking. All of the food is high quality. The staff is nice, and the food is really tasty. I like the seasoning that they put on the fries. They do have many different options, including gluten free if your diet requires it. One thing that they have here as their local burger is a nice burger on a pretzel bun with chili, cheese, and coleslaw. I must say it is tasty. Now if only I could get it with Applewood smoked bacon, cheddar cheese, and crispy onion strings. Everybody that works here takes pride in what they do, and the food they serve you. So here is what I have tried The Smashfries: They are shoe string fries tossed in Italian olive oil, rosemary, & garlic. They seasoning adds a nice flavor to the fries. Bonus, they don't charge you extra for the seasoning like Zinburger. Classic Smash: American cheese, Smash Sauce, ketchup, lettuce, tomato, pickles & onion on an egg bun. The Smash sauce adds a really nice flavor to the burger. BBQ, Bacon & Cheddar: BBQ sauce, applewood smoked bacon, cheddar & haystack onions on an egg bun.. You can't go wrong with a bacon cheeseburger. Well, you can, but they didn't here. I am glad they used real cheddar cheese instead of American cheese. Carolina Chili Burger: Beefy chili, American cheese, chopped yellow onion, Duke's Mayo & coleslaw on a pretzel bun. This was a really tasty burger. It is a little messy, but the messy burgers are the best. Truffle Mushroom Swiss: Truffle mayo, sautéed crimini mushrooms & aged Swiss on an egg bun. It has an interesting and unique flavor. Not for everybody, but you have to try it for yourself. Avocado Ranch Black Bean Burger: Fresh avocado, pepper jack, lettuce, tomato & ranch on a multi-grain bun. All vegetable, no meat "burger". For the vegetarians, or those trying to lose a little weight. Spinach, Cucumber, & Goat Cheese Chicken: Cucumbers, spinach, goat cheese, tomato, onion & balsamic vinaigrette on a multi-grain bun. An interesting thing, you can order this as a salad or a burger. Which is great if you are cutting out your carbs. Buffalo & Blue Cheese chicken: Frank's RedHot Buffalo Sauce, blue cheese crumbles, lettuce, tomato & mayo on an egg bun. The blue cheese on this burger is definitely fresh, and very aromatic I will say. That means, it has some kick when it hits your taste buds and nostrils. The chicken was cooked just right, and I like the hot sauce. Veggie Frites: Fresh green beans & carrot strips, flash fried. I honestly don't think everything should be fried (NC State Fair) but these taste pretty decent I must say. I have also tasted the Chocolate and Oreo Shakes. They were both very tasty. They serve them sort of old fashioned style, and give you the tin missing cup with the extra shake in it. I have to say, the price of the shake is cheaper than many other places that sell high end just mixed shakes with real ice-cream. I didn't get a chance to try the salad, but I have to go back for it. The salad is ginormous compared to other salads that you get from Wendy's or other places. When I saw them with a salad, I was like, it's so huge. It was only $5.99. That is cheaper than Wendy's and other places, and it looks like two of their salads. Full disclaimer, it might be an optical illusion with the odd bowl shape, but it is still cheaper than other places. Overall, I would say, this is a new burger place in Raleigh, and they will be able to compete with BurgerFi, Elevation Burger, Five Guys and the rest of them, as they are high quality. Plus I heard the owner say they are going to start selling local brews too. #345 read more

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Great food Great Service Great atmosphere I just wish there was one closer to Fuquay Varina, NC read more

This rating is just for the food due to COVID19. The burger did not disappoint. It was fresh and on point. Thanks for being available for services during a very stressful situation. You are appreciated! read more

Smash burger is awesome. Get the signature burger for a real classic treat . You can taste every ingredient.

2nd time ordering there definitely wasn't the best burger, gosh the fries were cold kinda tasted old and unfortunately the burger was smallest patty I've ever received bun was drowned in ketchup and mustard. So going save my money probably stick with other locations. read more

This place is so INCREDIBLY overpriced for a small portion and mediocre food. Three people (one with a chicken sandwich!) and only two drinks for $50. Insane. read more

Good burger! It wasn't clear where to wait for a to-go order. But the taste was worth the confusion. I'll order here again!

I've ordered 4 times through Grubhub and the burgers have been fantastic each time. Hot, cooked perfectly, loaded with bacon, bun not soggy. Just great. Mushroom burger, Colorado, black bean burger, and bacon double cheeseburger. All were great. The only reason I can't give it 5 stars is the fries are always cold (to be expected after delivery) and they're way overpriced. $4.30 for a large fry? Crazy. The tots are way better. Burgers make up for it though. read more

Trash and food all underneath their counters. Small refrigerator covered in grime. Whip crème bottle just sitting out. Sitting and waiting for our order wishing I hadn't ordered at all. I'm sure the cooking area isn't any cleaner.Employees just standing around. Gross gross environment. Haven't seen a restaurant look so neglected and dirty. read more

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Pretty tasty. My favorite part of the meal were the smashfries; I really liked the rosemary, olive oil, and garlic added to the fries. The burgers were both a good size to fill us up with creative and yummy toppings. Our order was ready so fast, which is great when you need a quick lunch. read more

Smashburger - Classic cheeseburger with sweet potato fries - Burgers Near Me - Raleigh, North Carolina

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Employe had an attitude when serving. Didnt appreciate the tude. should choose better employees! Have a great day!!

Was at this location a few years ago. My son decided to take us out for lunch on Friday we ended up here. Noticed the menu had changed a bit smaller not as much options as before. My burger was way thin and did not taste as expected definitely down sized quality of the food. My son frequently goes there with his friends and noticed that as well. Our order came out in parts, so we waited for everything to come out to start eating as we do every time. Though the staff was friendly and attentive, but we where not satisfied with the food quality. Leaving my husband noticed the health score of 92 :( I'm not sure we will return read more

This was my family's first visit today, and everything was delicious! So much flavor, you could tell the kitchen put work into the food. We are from Virginia and we wish we had one of these up here. But mostly the lady running the front was so sweet and wow you could tell she works hard, she was taking orders running food to tables with a smile. You could tell she cared about her job and knowing the menu, because she was recommending burgers/items being we were unsure of what to order being that it was our first time. When we're leaving, we read the short staffed sign. We understand it's hard to hire now-a-days. But she needs a promotion!!!! Thank you so much for the delicious lunch! read more

I don't know what it is about their burgers, but they are seriously good! I guess it is because they fry them in butter, yeah that probably helps, haha! The fries are odd though, so thin they just taste like salty toothpicks to me. read more

Smashburger - Burgers Near Me - Raleigh, North Carolina

Food is good , they are short staffed but they more than make up for it ! Brussel sprouts ... amazing

The food is good. I love smashburger, but the staff are horrible. They have no social skills. Don't expect to be acknowledged in any way. Expect to wait a ridiculous amount of time for your order, every time even if they are empty. Also, expect for your order to be wrong. read more