As a consistent customer of smoky hollow, I'm really disappointed with my recent visits to this coffee shop. The customer service has noticeably gone downhill. One of the employees in particular has been consistently unpleasant, making the experience feel unwelcoming the moment you walk in. Simple questions or requests are met with attitude instead of courtesy. From the long wait times to the employee taking a nap on the sofa, there has generally been a decline in the customer service in this establishment. On top of that, the quality of the drinks has declined. The espresso is clearly burnt and orders have been inconsistent, poorly made, and definitely not worth the price anymore. This used to be one of my favorite spots, but the combination of rude service and declining drink quality makes it hard to justify coming back. I hope management addresses these issues soon. read more

Other than conveniently located in my office building, this coffee shop is the worst. I've been going here daily for over a year...so I say this with some level of experience. The coffee isn't that great. Neither is anything coming out of that kitchen. Any why can't this place keep their area behind the glass clean and organized? It's so messy back there. The WORST is the service. Just bad all around. This sentiment is shared by most of the people in my office. Again, if not for the convenient location, none of us would ever step into this place. read more

When I can't make my lattes at home or when I don't meal prep...this is my go-to This place is quick and convenient. It's seems to be 3 consistent staff members that work here, 2 men and a woman...They are very friendly and always playing good music. I do have to say, they seem to giving "millennial/ Gen X vibes". The woman 90% of the time her face is in her phone, most times she doesn't notice people approaching or even when their standing in front of her. But she seems to be getting better at looking up. As long as my order is correct, I really don't if she is on her phone or not. It's always clean and never a line when I come in. There are plenty of places to sit and work if needed. I usually get my two favorites: California Street and A Chi Latte with oat milk. I am in love with the California Street bagel sandwich, always made when ordered and always hits the spot. If your allergic to dogs, please be aware that people will bring their animals in there and some can be aggressive. read more

Smoky Hollow Coffee Roasters - Coffee & Tea Near Me - El Segundo, California

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Ordered smoothie online. And went to pick it up after 20 minutes. Waited at the pickup counter for another 15 minutes and finally asked them what's the holdup. The manager said they ran out of bananas so the order was refunded. I told them I did not receive any refund/cancel notifications, and they respond with "yea we don't do that but we should put a system in place...". Seriously, WTF. This is a coffee shop in an office building. People don't have time to wait around for over 30 minutes for a drink and over an hour for their food. And how do you run out of bananas on a Monday at noon?!! This was not the first time you see the staff just sitting around. Get your shit together and don't waste our time. read more

UPDATE! I was really torn about this write up. I haven't been here in a bit, but I had a taste for their iced matcha latte as well as a breakfast of sort. So, I get here, no other customers but me. Didn't see a worker either, so for a sec there, I thought they were closed. But a gentleman came from nowhere and took my order. (There was another worker restocking behind the counter. Didn't know she was there until she stood up. She was never aware I was there.) Put in the two orders and waited patiently. I was approached later by the same guy who took my order saying they couldn't build the burrito because they were out of tortillas. He offered to make it a sandwich instead. Eh, sure, why not. Got my drink first. Disappointing. I asked for an iced matcha latte. It was barely iced. And it was oddly grainy. I highly doubt it was even mixed. This might have been the laziest version I have ever had from any cafe or coffee shop hands down. Heck, if lazy had a taste, this might just be it. No bueno. But that disappointment was overshadowed by how great the sandwich is. They were generous with the amount of bacon, scrambled eggs and all other trimmings. The salsa upped each bite to a better level. It was too much for one sitting, so I saved the other half for a second meal. Very bueno. FOOD (and DRINK): 3.5. (5 for the sandwich, 2 for the drink.) SERVICE: 2. I stood at the counter for at least a couple of minutes and no sign of staff. (I couldn't see the lady stocking up stuff behind the counter.) If that other worker didn't show up when he did, I prolly woulda walked out. Staff should always be on the lookout. And as good as the sammich is, the wait was longer than I anticipated. Good thing no other peeps were ahead of me. VALUE. 3.5. The sandwich is the saving grace. PARKING: 15 minute parking spots available. OVERALL: 3. Down one star. At least not a one and done. I might still return. read more

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This is for the location at 300 Continental. Food and pastries are good, but the coffee is sooo bad. It used to be good and has slowly gone downhill. Not to mention the baristas always seem unhappy. Please, be better. read more

No vegan or vegetarian options except for avocado toast?! The cook in the back was wearing a tank top with his long arm pit hair showing. Gross!!! Had to order a turkey sandwich with no turkey. Cheese was one small square in the middle of the sandwich. read more

Smoky Hollow Coffee Roasters - Turkey sandwich minus turkey add avocado. I would have just gone somewhere else but I was short on time on my lunch break. - Coffee & Tea Near Me - El Segundo, California

I work in the building and like to come down to the coffee shop for a drink most days (the lovely baristas really know what they're doing with that AMAZING Spanish latte). Sometimes I'll buy lunch when I forget to bring my own. The menu recently changed and I just want to say... PLEASE bring back some of the old sandwich options. My go to was their simple, yet delicious, turkey sandwich. It was the perfect amount of ingredients, enough to make me feel satisfied but not enough to make me fall flat asleep in a food coma at my desk afterwards. Their new menu, at least the sandwiches, is mostly made up of the heaviest and loaded items I've seen in a corporate coffee shop. I love this place, but know your audience. I'm not here on a food tour, I'm here for a pick me up during a long day, not a sandwich hangover. read more

Me and my wife stopped by Smoky Hollow, and really enjoyed their drinks! The cashiers were kind, explaining their menu to us, and we got our drinks quickly! Their cold foam is made to order, so it can include any flavor which is a nice addition. The store is in a business complex, and Google Maps will likely lead you to a paid parking lot. I had to pay $5 for parking, but I do believe there are some temporary spaces on the other side of the complex which I'll try next time! read more

Smoky Hollow Coffee Roasters - Iced Americano with Vanilla Cold Foam and Matcha Latte - Coffee & Tea Near Me - El Segundo, California

UPDATE: Staff has become more welcoming and friendly. Not sure what has changed but as time has passed, it's gotten to be a much more welcoming environment. read more

Good coffee! We really enjoyed our flat whites from this industrial looking cafe with a funky vibe! The default is a "to-go" cup but you can get a ceramic cup - which will cost you an extra 9.5% in California sales tax! read more

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Nice place to hangout for a refreshing coffee and very close from your busy office. This place happens to be on the first floor of my workplace building. Plenty of comfortable seating inside and outside the place. Very well lit, bright and feels like a cool place to sit and work if you want a refreshing break from your cubicle at the office. I tried the chai tea latte and it had the right amount of flavor. It will little bit on the sweeter side, may be I should ask for less sugar/sweet next time. read more

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This industrial area has very few options, so Smoky Hollow is a convenient spot for your afternoon caffeine pick me up. They have a large menu of cafe favorites like coffee, lattes and matcha along with fruit smoothies. They also have a large food menu. Service was very quick and we were in and out in a flash! Really appreciate that for a busy work day. read more

Yelp asked - "Do you recommend this business?" I answered - "Yes" I wish Yelp had a Yesss, Yaaasss, Hell Yes or even better -a HEOYEAH!!! Food is great here. Coffee is superb. Staff is very nice and helpful. A welcomed site in a great area to work but a lil short on eateries within walking distance. I had the house coffee, cherry pastry and last but certainly not least, the Breakfast Sandwich on a pretzel bun. Bun was so tasty and soft, packed full of goodness. Avo, eggs, tomatoes, cheese. I could go in and on. I couldn't think of what else could be added to make it better. Pastries are great quality and fresh. Best if all tastes great. Highly recommend this place for coffee, breakfast or lunch. read more

Smoky Hollow Coffee Roasters - Breakfast sandwich on a pretzel bun. Cherry pastry. Mmmmmm....mmmmm! - Coffee & Tea Near Me - El Segundo, California

Great coffee and friendly service! They did not sell cooked food, though, only pastries - which was disappointing because the breakfast sandwich someone posted a photo of here looked great. Cool vibe and if I'm ever back in the area I'll check it out again. read more

Smoky Hollow Coffee Roasters - Exterior - Coffee & Tea Near Me - El Segundo, California

So disappointing. Didn't want hotel coffee so I walked to smoky hollow. Barista was a no show. After 15 minutes I made my way to two guns down the street. Don't go there either bc they are closed permanently apparently. Two stars for the very nice and apologetic guy in the kitchen. He's a keeper. read more

I would leave zero stars if I could. The cashier and barista (Indian lady) was rude. I visited to grab coffee during lunchtime. (around 12:30 September 19, 2023) I understand that lunchtime is the busiest time in the cafe. However, my coffee still hadn't arrived even after 20 minutes, so I asked for a refund. The lady displayed extremely rude behavior by throwing the cup lid bag she was holding and slamming the refrigerator shut. The behavior I witnessed while waiting was that she was saying 'What the fuck' to herself and working with a displeased expression on her face the whole time. Visit this place if you want a bad attitude. read more

Don't go here. I walked 15 minutes from my hotel two different times to get coffee here. Both times during their "open hours" and both times they wouldn't serve me because they were preparing a large catering order. If you're open and doors are unlocked you need to serve the people who drive/walk out of their way to come and get some coffee read more

Delicious and affordable. Try their breakfast sandwich on an English muffin, it's my fave.

Aside from having amazing food and coffee the whole staff is amazing! Noelle and Bassam are so kind and helpful and the chefs in the back make amazing sandwiches. read more

I've never been here but I'm going to give a 5 star review to spite that weirdo Angie who gave a 1 star review because of no vegan options. Like who cares Angie? Just go to an actual vegan restaurant, don't blame this place for your poor decisions! read more

Complete over priced and service sucks. Not worth it at all. I went for the first time and ordered a pesto sandwich which by the way was not worth the $13 plus dollars. AND took 15 minutes to prepare THEN waited an additional 5 minutes waiting for it as it sat on their counter with no regard to announce that it was ready. read more

Where do I start, the second I walk in I'm greeted with smiles by the nicest staff I've ever met! I get my usual Vanilla Latte and Hot Matcha latte never disappointed, love this place. read more

I bought a $9 Avocado Toast (I added tomatoes for $1) and though it was good (the bread was fresh, and I added pesto, so), the service was off. The guy who took my order hopped up and set on the counter where they were making drinks, and they gave me my food in a container with smeared avocado and tomato on the top. Dang... you couldn't spare a clean container? read more

WHAT A DISAPPOINTING AND HORRIBLE EXPERIENCE. The coffee shop atmosphere was nice BUT the cashier who is an Indian lady was extremely rude. I experienced the worst things while I was waiting for coffee. I understand right after lunch is the peak time for the coffee shop. But I don't understand the staff's attitude toward the customers. I had to hear the "F" word, thousands of sighs, and had to deal with the staff who had the most annoyed face because she was busy. I highly recommend you do better staff training and teach them they should have a service mind for their customers if you don't want to lose your customers anymore. read more

Best coffee shop around. Dom and Noelle were very helpful and friendly! Food and matcha was tasty! Great vibes.