Atmosphere was nice, service was very good but the lobster was old and not good. Surprised.

My parents and I came here for my moms birthday and it was such a nice, unique experience. We reserved an igloo so we can really enjoy the water views without the wind and cold weather. It was nice and warm in there and the ambiance was so cute. The food was incredible. We got the baked clams appetizer and all enjoyed it. I got the fried fish tacos, my dad the fish and chips and my mom the chicken bruschetta. We all loved our meals. The fish they use is cod for the fish and chips and the fish tacos and it really makes a difference. I loved the batter on them and they were fried to perfection. My mom loved her nice and thin fried chicken cutlet. Highly recommend for a little something special during the winter on LI. read more

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Went for dinner on Sat night with two other couples. Was a mix up with one of the specials mentioned. The waitress did her best to remedy the situation and the owner bought over after dinner drinks. What was completely unacceptable was that another waitress was taunting us about the situation as we were leaving. She was a talk , dark haired boisterous , mean spirited person. We were also taunted on the way out by other servers. We gave our original waitress a very good tip and no hard feelings until our walking out the door. We will never go back there again after seeing the negative demonstration behind the owners back as we were leaving. Melanie Garden City read more

We are searching for a restaurant that had outdoor dining with heated lamps since it was quite a cold afternoon. Smugglers Jacks was on the water and had plenty of outdoor seating. When we arrived we realized it was just too cold to dine outdoors, so they accommodated us inside the restaurant where the ventilation was quite good. What we noticed about their outdoor dining besides tables along the shore line, they had heated igloos. They stated that one could reserve an igloo for a group to enjoy a winter's night experience at Smugglers Jacks. The igloos are domed structures made from heavy clear plastic with fairly large space along with comfortable furniture. They even provide you with blankets and a heat source that keeps the space quite warm. The restaurant indoor dining area has a casual contemporary pub lie appearance accented with wood walls and bar area. We had an enjoyable lunch inside the restaurant with wonderful service. I surely look forward to taking advantage one evening of their igloos with friends or family. read more

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One of the last days of summer, we were able to pull the boat right up to the back dock. We waited about 45 minutes for a table. They were very conscious about social distancing as we waited. Ordered a Ceasar salad great, and Tuscany Chicken Avocado entree, not so great. Being on the water, it's a great place to go during the summer, not sure I'll be visiting too much during the winter. read more

This waterside pub in Massapequa is a gem for the offseason with a varied menu and well attended bar. Prix fix meals and al a carte pricing give everyone a chance to enjoy a little meal or full one. read more

Planned my sister's Bridal shower at Smuggler Jack's which took place over this past weekend (5/11/24). Brendan was easy to work/coordinate with and was very accommodating to all of my requests. The space was perfect for a 50 person party (indoors) and the food was phenomenal (sit down brunch). Brendan and the staff were incredibly hospitable and went above and beyond to make sure everything ran smoothly and that everyone was taken care of. The guests had nothing but good things to say about both the food and service! Highly recommend! Thank you Smuggler Jack's for an unforgettable event!! read more

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Food below par - definitely not worth the price - Come for drinks and outside seating only. You pay for the location at this restaurant. read more

Several years ago, we had the misfortune of having our granddaughter's christening party here. Not only were the tables not set when we arrived, but no staff was available to serve us. Our guests were going to the bar to buy their own drinks. The food service took so long that our guests were leaving before the cake was served. When we called to speak to the owner to complain, he actually threatened to call the police on us! We have hosted many parties but this was hands down the worst experience we have ever had. Horrible, horrible, horrible! The owner is an out-of-control hothead. read more

I was there with a group of people on a Thursday night and we got an igloo. The place was dead and charging $60 for the use of the igloo was not necessary. The positive was that the staff left us alone and we could chat and enjoy the night with friends. The food was ok. Decent portions, the seafood was good the sides not so much. I would go back to experience a happy hour maybe. read more

My girlfriend and I came here for St Patricks Day and I am sure glad we did. I was not sure what to expect, especially seeing the overall rating for the restaurant but after eating here I must say it was a fantastic meal. To start the beer was crisp and refreshing and the irish mule was delicious. We started with irish spring rolls which were stuffed with corn beef and cabbage and WOW those were good. The waitress brought us some irish soda bread that was so flavorful we had to get another round. For dinner we both got the Shepard's Pie and it was quite amazing, from the meat to the potatoes and all in between. We sat right at the window with an outside view that was overlooking water which was nice. Overall it was a terrific St Patrick's Day dinner, the food and drinks were great and the service was excellent. Hats off the Smuggler Jack's read more

Smuggler Jack's - Shepard's Pie and Smithwicks Irish Ale - Seafood Near Me - Massapequa, New York

My husband called to make a reservation for outside. He was told they didn't take reservations, but it was a Tuesday and we were coming early. We drive 50 minutes in rush hour to get there and when we arrived they said they were closed that night for a private party! How come the person on the phone didn't mention it??? They were completely unapologetic, and didn't seem to care, even after we spoke to the 'manager'. Cross this off your list people, as the customer service is non existent. Way to make people feel welcome! read more

Came here after walking the boardwalk at Jones beach for dinner. Food was surprisingly good, and it was nice to sit out by the water before it got to cold to do that. Service was good. We came on a weeknight in the fall so not sure how it'd be in the summer on a weekend but no wait or problem when we went. read more

Smuggler Jack's - Seafood Near Me - Massapequa, New York

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I also came here yesterday and waited hours for service, like the reviews below stated. In the restaurant's defense, it was a warm day and everyone wanted to eat outdoors. The food was pretty good, especially the French onion soup. After the soup, I had mussels and a lemon sorbet. They have an awesome three course lunch special for $18. The major downside here is the service. It took us nearly an hour to get seated, despite having reservations. It took us nearly 20 min to get menus and a server. We only got a server after I specifically asked one if they could help us. I really wanted to like this place because the location is nice, especially since there is outdoor seating by the water. However, I would not go back until their service improves. We were there for approx 3 hours for lunch! If say we waited 40 minutes in between courses just waiting. Please work on service because your food is pretty good! read more

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Love the scenery of this place! The food tastes amazing. The only complaint id have of this place is the fact that the steaks are never the same when you order them. read more

Went to lunch with two daughters and 4 grandchildren. My main complaint was the food. We have eaten here many times in the past. This time the food was sub-par. Lets start with the baked clams - they were burnt - black! The Calamari wasn't cooked fully and the taste was off! My grandchildren ordered the lobster mac & cheese. It was served with burnt breadcrumbs and a 'soup' like consistency. My daughters ordered the hot lobster rolls which were served soggy and they said they had absolutely no flavor. My daughter brought this to the attention of our server who referred the problem to his boss Noel. Well, Noel is the most obnoxious person. We were completely appalled by his behavior. Wouldn't give his name after being asked at least a half dozen times. Insisted that the food was of high quality. He was very argumentative during the entire conversation. When I said that maybe he had a different chef he states " well we are having staffing problems!" I can see why. Noel is very, very RUDE acting like my family was trying to pull the wool over his eyes. We ordered at least 5 appetizers, 7 entrees and drinks. We were just trying to have a nice meal! Between having to pay top dollar for sub-par food and being treated so poorly by management I would not recommend dining here! It was Not a good experience at all. P Mager read more

I thought it was fantastic I am genuinely surprised by these reviews. Thought the food was fantastic our waiter could have used improvement I think they knew that though bc all the staff was pitching in to make sure we had a great evening! read more

Smuggler Jack's - Seafood Near Me - Massapequa, New York

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Went to a graduation party here. Food was delicious and service was great. The restaurant is on the water, beautiful views.

I want to say that the waitress was on point all else did not hit the mark. I took my wife and daughters there for Mother's Day Calamari was cold Shrimp cocktail was water soaked My fish and chips were greasy, I did not get the chips but a baked potato which was microwaved My wife's chicken bruschetta was dry My 4 yr old pasta kid portion for $13 was blown This was our first and last time that will go read more

We went today for a late lunch early dinner m. We were a party of six and all I can say is OMG Holly is the best waitress! Not only was she attentive but she is adorable. We had the steak sandwich. Which is a piece of Aungus steak Cooke to perfection in a hogie roll With red onions ... so delicious My SIL had the shrimp tacos and BIL Had Chick Parma Everything was so delicious and the staff, Holly and Brendan are excellent please go and have a nice meal We have been there many time and have never had a bad experience! We Love this place and in the summer it's special but they now have the igloos going up which are so cozy. read more

Went out here on a Saturday evening and was very disappointed. Not only was the food expensive and underwhelming, but we found not one, not two, but THREE hairs in our food. We mentioned our frustrations to our waitress very politely. The manager came over and went about the conversation poorly. He offered us a drink or dessert for free, but why would we want to continue eating when our appetite was completely ruined? We politely declined the offer, and they ended up taking NOTHING off the bill. Not somewhere I will be returning. read more

Smuggler Jack's - Seafood Near Me - Massapequa, New York

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Great food, a little pricey, it was delicious, small atmosphere why kept conversation lively

Not a fan. Reasonably good food, but expensive. And the staff has an edge to them, like they're doing you a favor. We tried ordering from a delivery service recently and after receiving 3 texts saying "your order is delayed", our order was cancelled. This after we waited nearly 2 hours. Plenty of other establishments in our area that value your business. read more

I've been coming to this place for about 8 years now. I love everything about it! The atmosphere, the food, the staff, it's all a pretty great experience! Plus, you can bring your dog(s)! Or pull up with your boat dockside. They have 12 boat slips. I once came via kayak too! I love that they are open year round as well! They have these awesome igloos on the water in the winter! If you haven't been, you need to come see for yourself! read more

Smuggler Jack's - Waterside dining - Seafood Near Me - Massapequa, New York

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So if you want to sit on the water and eat go ahead. Expect terrible service. Kitchen has no idea what they are doing. Ordered Chicken Bruschetta with saffron rice, with a side of Truffle fries. Received chicken with cheddar cheese over salad and asparagus, did not get the fries until after I finished my dinner. Ordered a bottle of wine that took 45 minutes to get. Waitress must be used to the terrible service from bar and kitchen and just kept apologizing all night. One person in our party ordered the same beer 4 times. The 4th time it was so cloudy like all the remnants on the bottom of a kicked keg. After complaining to the waitress the owner came over and actually tried to tell us that happens from time to time and to just drink it. He refused to drink it, they wouldn't take it off the bill or even offer another option. Owner walks around drinking acting like he cares when all he does is add to the aggravation. This was the 2nd time going here. First review was 2 stars. Place hasn't changed in 7 years. This was for a family members birthday. Was not my choice. Never would go back. And now we all agree. Unbelievable, how do they stay in business!!! read more

Definitely better than I was expecting to be honest.... The Yelp reviews weren't that great and when we got there and dealt with confusion on table availability (hostess had no idea what tables were open, said 1/2 hour wait, then 15 minutes, then another 1/2 hour), not getting a menu until 10 min after sitting and confusion on who was waiting our table I wasn't sure how my overall experience would be. We were a party of 5 and my little one (as usual) loved the burger. I wish they would've had kids fish and chips, he would've had that instead. I enjoyed my grilled cod tacos. Would've liked more than spring mix on the top, but overall the portion was good and the fish was cooked well. Hubby got the French onion soup, on the salty side but pretty good! He also got the cod oreganata which he really liked and I stole some of his zucchini ribbons which were delicious! The others in my party loved their meals, blackened Mahi Mahi (with potatoes instead of rice) and the shrimp and chips which had a TON of fries and really nice size shrimp. Overall everything worked out and we loved the outdoor seating on the water as well. I'd go back again! read more

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Don't waste your time Second time Service terrible Drinks are always wrong Over priced Over rated It's a shame because it has a lot of potential. read more

Waited an hour for a table, and the entire patio was filled with gnats. Couldn't even sit outside it was unbearable, had to leave.

My husband Darrell and our family had a great time at Smuggler Jack's! Great food, fish and chips fried to perfection, flaky and fresh, excellent fries, nice crab cake and fried calamari. The Pina colada was so good that we had 3 of them! We docked our boat there and the view was amazing! Gina our waitress was attentive and friendly despite busy afternoon. Noel was hospitable and hands-on, checking in on us and all the guests. Great vibe! read more

Smuggler Jack's - Seafood Near Me - Massapequa, New York

Food was excellent. Our server was attentive and responsive. I recognized her efforts with a tip beyond what I normally do, simply because she was so good to us. read more

We had my daughter's baby shower here yesterday. The food is amazing. The staff is attentive and personable. And Brendon, the owner so accommodating. I highly recommend this restaurant and their outdoor igloos! read more

Smuggler Jack's - AMAZING FOOD, STAFF & VENUE for my daughter's Baby Shower! - Seafood Near Me - Massapequa, New York

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This restaurant is always a pleasure. I like to dine outside weather permitting. They have a beautiful waterfront dining area. Recently dined on Fried shrimp and sweet potato fries. Shrimp was very lightly breaded and fried just right not at all greasy, sweet potato fries were delicious. Desert and salads were very good as well. We were a party of 4 people and all of us were very happy with our food and the service. Will definitely return. Update went in the winter sat inside. They had a great price fixed menu. The lamb chops were delicious., not fatty and cooked perfectly. read more

Crispy buttermilk chicken sandwich is two thin chicken cutlets fried like you would at home. Extremely disappointing especially since PDQ has a delicious chicken sandwich for 1/4 the price! Margarita with house tequila $14 just sour mix and ice seemed like. Lovely young lady waitress so sweet not her fault. Should of went somewhere else. read more

The food is just eh. The atmosphere and outdoor seating along the water is the reason to go here. We got here around 9:15pm on a Saturday night and were told it was about a 15-20 min wait to sit outside (even though we saw several open tables outside). The girl was kind enough to go check and see what she could do and was able to seat us in 5 min outside. Our waitress was really nice but seemed super busy running around. We had two ask twice for waters. We ordered: - House salad.. basic salad, was fine - French onion soup.. wasn't the best French onion soup but was ok - Sesame crusted yellowfin tuna ($29) - Linguini and clams in white wine garlic ($21) - Wine The linguini was way over cooked and slightly gummy tasting (aka mushy). It really didn't have that much flavor either. The tuna was good, I liked the noodles that came with it. Some pieces of the tuna were a little too chewy. But overall I'd say the best thing out of the four things we ordered. Like I said, if I were to come back here again, it would be to have a few drinks and maybe an appetizer or two. Wouldn't come back for a full blown meal... not worth it. read more

Smuggler Jack's - linguini and clams ($21) - Seafood Near Me - Massapequa, New York

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Love it here! The view, the food, and most of the time, the service. This time, however we were rather disappointed with the service. Dinner was excellent as usual, but our waitress was not friendly or attentive at all. Literally the only time sje smiled was when she was picking up the check. read more

We booked an event there. Was very nice. Beautiful place, food was delicious and they were reasonably priced. Staff was attentive and engaging. They even helped us load up our car after with all the gifts. Drinks were yummy and the scenery was nice. Would recommend. read more

Went here with family for lunch, and everyone enjoyed their meals. A few of us got the fish tacos and they were delicious. The fries were out of this world! Others at the table got salads, fish and chips and a chicken dish. Everyone left full and will definitely go back. read more

Hard to find something nice to say about this place. The blacked mahi was very dry, thankfully the sauce and fruit that is served with made it edible. Do not order the mussels, they are not cleaned properly and I had over half a dozen of them that still had the beard attached to the meat. Other people at my table also experienced that on mussels they ate from the bowl. Seems like everyone that works there doesn't want to be there, had 3 orders of food come to our table that we didn't order, staff were walking up with food asking if we ordered it and no wasn't ours, very disorganized. We ended up getting our appetizers before we got our drinks and had no plates because the original plates they gave us were all dirty. Only thing positive is I can say is the outdoor seating is nice which gives it a generous 2 stars. read more

We just had a wonderful baby sprinkle at Smuggler Jacks. Brendan was great to work with. He was very accommodating & attentive. Our service was terrific. The food was delicious & a great time was had by all! read more

Smuggler Jack's - Seafood Near Me - Massapequa, New York

For our bartender Lauren - 5+ stars. We are a party of 5 that she took exceptional care of in the past and today, she was the only bartender for a party of at least 75 people who paid individually for their drinks. I feel the owner could have been prepared with additional help at the bar. Disappointing to know that such an ideal place, wait staff included, aren't as supported and regarded as they should be. read more