I used to love Snappy Tomato so much. I just moved back to the area and kept talking up their ranch rigatoni to my bf who never had it. I'm not sure what I got but it wasn't even close to the quality I expected. I'm also pregnant so the disappointment was at an all time high. I hate sounding like a Karen but what in the world is this pasta.. it's not even remotely what's on the menu. It's not even rigatoni for that matter and none of the toppings are mixed in like usual. We also paid for the hot sauce and didn't get it. read more

Snappy Tomato Pizza - Ranch Rigatoni - Pizza Near Me - Knoxville, Tennessee

First the website hasn't worked in several weeks and the promos listed don't work. So I decided since the website still isn't fixed I would call in to order only for the guy to be rude right off the bat, and kept asking me to hold on while talking to someone else. Every time he'd say go ahead so I would continue with my order only to be asked to hold on again. Needless to say I hung up and went somewhere else, and I won't be ordering from here anymore. Good luck everyone else! read more

This location has the best overall customer service experience on Friday April 26, 2024 at 12:45pm. I order two pizzas Togo and they both were hot and delicious. The young man cashier was truly kind and very helpful. He made sure my to go order was perfect. read more

Snappy Tomato Pizza - Pizza Near Me - Knoxville, Tennessee

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Disgusting. Dripping with oil/fat, order was inaccurate. Soggy crust, small amounts of poorly distributed tasteless toppings. Could only choke down two slices. Delivery prompt, as if they wanted to get rid of the evidence. Get a frozen one at grocery. read more

Food is very good and we have not been disappointed. Food is always hot and consistent with taste

This Snappy Tomato Pizza is terrible. On Monday April 14th 2025 at 4:45pm. Ordered 2 large pizzas and they run the $9.99 deal between 3-5pm on the weekdays. They charged us $17.99 for each pizza. For one, it's too expensive to eat here. And another, I ordered a regular and thin crust pizza and they messed up on one making them all regular. Got my money back on one of them. Kept the other one. I have also been here before and they don't have my order ready when I arrive. And they made my pizza squared instead of regular. This place needs some improvements with the service, and the price of their pizza. It's too expensive and no one can afford that. I won't be back here unless they make big improvements and lower their prices on Pizza. read more

Gil is the man, answered my call after hours and acted very professionally. Give the guy a raise. Even if the pizza sucks i'm ordering again because of Gil. read more

We ordered the bbq chicken pizza, breadsticks, and the boneless wings. The pizza was decent. Generous amount of toppings. The reason for my bad review was the other 2/3rds of my order. The breadsticks had no flavor. No butter, salt, or taste. Gave them to the dog. The wings seemed to be chicken nuggets with a squirt of store bought barbecue sauce. Gas station quality food. Stick to the pizza or look somewhere else. read more

Snappy Tomato Pizza - a close up of a pie - Pizza Near Me - Knoxville, Tennessee

Solid local pizza choice for convenience and the price. It's not the most amazing pizza I have ever had but it works great for a pizza night or something quick. The staff are friendly and they work quick to get your order done as soon as possible. read more

Food was massive and worth the money. The beast pizza could feed 8 normal people I'd say

I was a regular patron of this establishment, and usually ordered the same custom pizza. Today, I was informed that this order was not a possible accommodation due to a misunderstanding on their part. The staff on shift was not familiar with my order, and insisted that they would not make my pizza. I made a polite offer to change my order to a different kind of pizza and requested that I recieve a small amount of extra pepperoni on the pizza, free of charge, due to my inconvenience and prior relationship with the business. The restaurant staff then escalated the situation by refusing to provide me with a method of contact for thier superiors. This continued until I decided to take my business elsewhere. read more

I don't care for pizza, but others do so i eat it from time to time. This was not bad. A better Poppa Johns maybe.

I order from here at least once every two weeks. Today I called and they told me that they have shortened the delivery rt so they no longer deliver to my house, even though I ordered from them three days ago. Asked to speak with a manager and spoke to a young man named Lucas which proceeded to tell me that they "just changed it" which is kind of hard to believe. They will no longer have my service. read more

I think these poor reviews must be old because this place is great. Just picked up a chicken and pineapple pizza and it was delish. Chic who made it was super fast and friendly - thank you! Also the restaurant is super clean! read more

Snappy Tomato Pizza - Pizza Near Me - Knoxville, Tennessee

We stumbled upon Snappy Tomato while waiting for an order at the pharmacy next door. The staff is friendly and the place is always clean. The price is not bad as they usually have a special going where you get a 2nd pizza for only 25 cents. The pizza does not have a lot of sauce which is how our family likes it. The ingredients/toppings are always fresh and plentiful no matter what type of pizza we order. We get pizza from them frequently and have never been disappointed. read more

Would have been a 5, however no employees were wearing protective mask while I was picking up pizza

Unreliable Delivery Estimates! First estimate was 45 - 55 mins, 2nd notification added another 30 - 35 mins, when no Delivery Still after waiting an hour & a half, I called and was told it would be another 30 mins! This is just Unacceptable! If I was told 2 hours for Pizza Delivery to begin with I would NEVER have ordered! No More Snappy Pizza For Me! read more

I visited Snappy Tomato Pizza for the first time and must say it is the best pizza I have had in years. Good crust,sauce,cheese and toppings and in the right amounts. They don't skimp on quality like the big chains seem to do lately. The store was also very clean and the staff very friendly. I will certainly be back! read more

The old reviews are not reflective of the business since under new ownership. We recieved our pizza delivery right on time. We got the Beast for neighborhood kids' picnic... so we just ordered cheese. Honestly, best cheese pizza! Those little kiddos devoured it all (minus the 2 pieces I hid)! If you haven't been there in a while... give it a chance now. Worth it! read more

Pizza was good but they said their credit card machine was broken and then when the delivery person got here she said she didn't have enough change. Seemed sketchy, how do you send a delivery person out without enough change knowing everyone has to pay cash?... I won't be ordering from here again for this reason alone, there's plenty of other pizza delivery places that aren't going to make you feel like they just basically stole your money. read more

The part of our order that we actually got was very good but they had a special for a chocolate chip cookie pizza that the cashier confirmed but since we didn't get a receipt we couldn't argue with her. We weren't going to wait another 20 minutes to get it so we left very unhappy. We did have a Groupon for this and that's supposed to help them get new customers but our experience was definitely NOT a way to get new customers. Also they had a special listed on the window that we really wanted and was told they no longer had it. Well, take the thing out of the window then!!! read more

My husband and I have been impressed with the new ownership of our local Snappy Tomato. Great service, very fresh quality ingredients, and also my husband's preferred place to order his gluten free pizza from. He says it's the best he's had. Today I decided to try a side salad with my pizza and it tasted like I had made it myself. Fresh, definitely not out of a bag! A couple weeks ago our pizza showed up wrong, so we called to have a corrected one delivered. About 20 minutes later the owner showed up at our door to apologize with the pizza and a free dessert, as well as extra discounts for future pizzas. Highly recommended!! read more

I've eaten from this particular Washington Pike store a few times over the past year as it's one of only two places that will actually deliver to my house. I have to say that the pizza and service has taken a dip since I first ordered from there. It's still better than the big 3 by far but something has definitely changed. I ordered a pizza on the way home today from work and stopped in to get it. It was ready when I got there. I could see it sitting there. There were two employees right there in front of me. One told me to hold on a second and the one directly in front of me completely ignored me. After no less than 5 minutes I went and grabbed a piece of candy and came back to another 5 minute wait before two more employees came in and literally forced the girl at the counter to pay attention to me. I was upset but I hid that from them and smiled all the way out the door. I took my lukewarm pizza out to my car and enjoyed one good slice in the driver's seat before driving home to absolutely not at all enjoy my extra hard cheese room temperature pizza. It had potential, but unrealized potential is worse than a Tombstone. I'm pretty sure it is one of the more disappointing pizza experiences of my life. Don't get carryout from here is my point. read more

We had very friendly service and dining area was clean. The baby beast was awesome!

I ordered delivery from Snappy's last night. The food was very good. We will definitely order again in the near future!

Fast, friendly, and enthusiastic staff. Pizza was average. Had a large supreme. Looked more like a medium. Pizza lacked sauce and toppings. Price point was ok. All right for a quick convenient pizza. But don't go out of your way. One step above a high end frozen pizza from grocery store. read more

The new owner has ruined this location. His attitude toward customer service is less than desirable. They do not honor prices on specials, and the food quality has significantly decreased. read more

If I could give this place 0 stars I would. The last time we ordered from them (one year ago) our order was still not delivered at 2.0 hours. We called to inquire and they told us we would have to come pick it up. What? Yeah... Wait. We went to pick it up and the "manager" was dismissive and had an attitude with US. We have boycotted the place for 1 year and decided to give them a chance tonight. You can't make this up... Our order was wrong again and a salad was forgotten. We had to wait for the guy to go back to the store and get the left portion to deliver a second time. So... When we called the manager again, we got the same answer initially. "we said we are sorry... That should be enough". After telling the story 3 separate times, we got 30% off our next order. We will NEVER order from this restaurant again. We gave them a second chance and got burned. We recommend you save your time and order from Peppers or Dominos. No issues with them... Ever. This place has the worst customer service we've ever experienced. read more

Always friendly. The sweet chili wing sauce is amazing. Fast delivery. But they never get my salad order correct. But all in all I can't complain. read more

If I could rate no stars I would. This particular location of Snappy is always ridiculous. The food is always cold, it takes forever to get. However this is just about the only option we have for food that's just down the road. Tonight when we ordered, we ordered 3 sandwiches, a small pizza, fries and a calzone. We got everything, plus cheese bread, except the calzone. When we called to let them know we what happened and that we were on a way back to get our calzone, and we're bringing the cheese bread, the MANAGER talking in the background insisted that she hadn't even made cheese bread in over an hour, and there's no way that was true. So we took the bread back, and while the cheese bread was siting on the counter, again, the MANAGER refused to take responsibility for the mistake that she had made. The fact that we got the wrong thing is not the issue, it's her attitude that ruined it for us. A manager is supposed to be an example for team members and this girl was far from that. read more

I've eaten at Snappy Tomato a few times. The very first time was with a youth group, it was pretty normal. (This was a few years ago) Last year, we tried ordering different things off the menu. Everything came greasy, and wet. Not to mention way too much tomato sauce. It didn't matter if it was the pizzas or the calzones. Just nasty. If it's not covered in tomato paste it's bland. Service that I've experienced was average. But half the time the drivers couldn't find our house. It's on a busy road, unblock, and clearly marked. read more