Three things to consider: 1st: The food is great. 2nd: You may have to wait because so many customers walking in want the food. 3rd: Consider which employee is forced to take the most pressure. It's the person upfront, dealing face-to-face with numerous frustrated customers. Give her/him a supplemental tip; you can do so if it's cash. read more

My delivery was early! The entire process couldn't have gone more smoothly. Thank y'all. read more

Pizza, cheese sticks, and wings were all really good! But the online ordering-and-timing system is really, horribly bad. I ordered more than an hour early, and it quoted 6:45 as the first available ready time. When I showed up at 6:47, the attendant said they were "slammed" and it would be 10-12 more minutes. Ultimately, the food wasn't ready till 7:15, 30 minutes after I was quoted online. The three people working seemed to be working very hard and doing their best under tough circumstances, but it was still disappointing to have that delay and no apology. From other, older reviews, it seems like that's pretty standard here. read more

good gluten free crust pizza. good drivers as well. they are always respectful and kind. You can tell that they have good management here.

The pizza is tasty, and the chicken things had a slight kick. Do yourself a favor and order super early on Friday nights. If you don't, you'll be stuck a half hour or so past what they estimated. Those poor kids in there trying to keep up with demand while short handed, is worth noting. I salute you Marcos employees. Hang in there kids, as porous as our borders are right now, pizza won't be the meal of choice for much longer. Mo le, Mo le, Mo le, Mo le.... Quick tip: Please, if for some reason this location goes out of business, let me know. I want to nab the neon PICK UP sign. read more

Marco's Pizza - I want this "pick up" sign. See it on the right? - Pizza Near Me - Knoxville, Tennessee

Tried 3 times to order, 3 times turned down because their payment method is declined i have an excellent rating with cards offering 50k credit and these people can't accept my card and denies my 3 digit code everytime. I'm done trying to find a edible pizza here. read more

Marcos pizza is decent for being a chain/franchise. Definitely better than Domino's or Pizza Hut. But it drives me insane that restaurants expect you to tips their employees for doing their jobs. I understand tipping for a delivery or if someone serves you. But handing me a pizza doesn't deserve a tip. And Marcos makes it as awkward as possible for people. They printout the receipt with HUGE text I dictating how much a 20 or 25% tip is, then their employees stare at you while you sign. I hate Marcos foenthatvreason alone. read more

Trust The 3 Star Review Wish I had Did After Spending 78 dollars plus tipping the pizza guy that was 2 hrs late‍ I don't like complaining or sounding like a Karen so I didn't say anything. I learned my lesson & just won't order from here again. It's a shame but I love Marcos pizza. Just don't like it Cold Full Of Air Bubbles. :( read more

Marco's Pizza - Hollow :( - Pizza Near Me - Knoxville, Tennessee

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Horrible service and management. We have experienced many messed up orders. Such as being given ham and pineapple pizza when we ordered ham and mushroom. Often times there are items missing when using delivery. The final straw is when I was told that an item would be replaced for free the next time I ordered. Well, this never happened. I was called a liar for stating that I was owed a replacement item. When I asked for a managers name and contact info they refused to give it to me. Do yourself a favor and go somewhere else. read more

I was a lifelong Papa John's fan, but my friend has converted me to Marco's chicken and spinach pizza. Their pizzas aren't super greasy, and seem to reheat better than other brands as well. A bit more expensive than competitors, but I think it's worth it. My only complaint is that delivery times seem very inconsistent. When placing an order, we never know whether to expect to be quoted a 15 min or 45 min wait (regardless of whether peak hours). Perhaps this is just due to recent staff shortages, though. We live close, so we've started just doing carryout every time. No issues. read more

I live within a 5 minute drive of this Marco's pizza and I have for a long time. A combination of needing a quiet place to study and craving pizza led me to come sit down at this location. Not only was I pleasantly surprised at the quality of the food, I found myself surrounded with next-level service and a great place to study. There are multiple tables and booths with power outlets, and my pizza came out in exactly 15 minutes. I was not charged for my sauce and I had a productive study session. Please give this location a try, as they have new management working and I believe the bad reviews here are unjust for the current state of this restaurant. -Sincerely, a first time yelp reviewer read more

Horrible!!!!!2nd time I have called in a Carryout order I my to wait almost 40 min And still no order. Sadly enough great food when it is on! Too many kids that don't know how to run the place ! I do not see how o earth this place will make it? The other Marcos are legit! read more

We waited an HOUR for our pizza, drove all the way there, then we were told that it wasn't ready and weren't given an estimated pickup time. We called about 5 times and their phone automatically goes to an automated "we can't answer" response. When we picked the pizza up, I complained and the woman who worked the counter said "if you have a complaint, file one." I walked out. I am furious. This is the worst service I have ever received. SO RUDE! read more

Just had the best pizza in a long time. Hot and loaded with toppings. Steven took the order quickly and smoothly and it actually was delivered too hot to touch. Great job to all and thanks for a real treat. read more

man o man. it's easter sunday. THE LORDS DAY. i was excited after a long day of family time, services, and watching the masters to have a good slice of pizza. i ordered something simple--two thin crust pepperoni pizzas. i'm a simple woman. things shouldn't be complicated. things were complicated when i pulled up and asked for my pizza. it all started when i asked the very young worker if we could get free cheesy bread since there was a huge poster outside that said so. it has to be company policy because it's a generic sign. instead of answering the question the kid simply walked away and got our pizza. it seemed he didn't know the answer? since i wanted the cheesy bread so bad i did my own research and found you can win some by completing the very long survey. now this time i go into the store instead of the drive through. the kid can't just walk away anymore. this service experience was so awkward it could have been a middle school dance. twenty minutes later after sitting on a bench waiting, i decide to go up to the very tall counter and ask what could possibly be the hold up when i find the two young front workers making out. i'm not kidding. ON THE LORDS DAY. i went back to my seat on the sticky bench and waited for my burnt bread and then went to my car. i have no words. p.s. they also got my order wrong neither of my pizzas were thin crust. probably should cut down on the making out to ensure efficiency. read more

Marco's Pizza is located on Ebenezer Rd, in an old Wiegel's convenience store. Marco's is a franchise pizzeria chain headquarter in Ohio. Marco's is one of the fastest growing pizza franchises with over 700 restaurants in 30 states. Marco's Pizza offers fresh dough made in-house daily, fresh cheese and a sauce derived from a secret family recipe featuring 3 kinds of vine-ripened tomatoes. I went by Marco's one Thursday evening and ordered a pie to-go. I ordered one of their signature pizzas, the Chicken Fresco, and was amazed at how quickly it was prepared. The Chicken Fresco (grilled chicken, bacon, onions, tomatoes and topped with extra cheese) was dished up fast and hot. The aroma during the car ride home was almost more than I could handle. Once home, I dove into my pizza and was brought to a pizza paradise. The pizza was over following with toppings and cheese. The chicken was freshly grilled, defiantly void of the chewy taste per-cooked chicken can have. The crust was buttery and airy. The sauce was wonderful and unique. The cheese was melty and mouth-wateringly creamy. The tomatoes were firm and did not water down the crust. The pizza was great, the staff was polite and the interior was clean. If you find yourself in the neighborhood I recommend dropping in and ordering yourself one of Marco's pizzas. read more

Marco's Pizza - Pizza Near Me - Knoxville, Tennessee

Despite the mediocre reviews, we really liked their pizza. We got a large pie with pepperoni and sausage, with a garlic seasoning on the crust. Aside from the crust being greasy, the garlic flavor was noticeable and we devoured the pizza. read more

The order took about an hour and a half to get to our house... I should have just ordered take out to be honest. I did have to call to check on our order after an hour went by, but given the current times we are in I was expecting a longer wait... I mainly wanted to make sure our food was still going to be hot and fresh. We ordered the cheesy bread and a large Pepperoni magnifico. The pizza is amazing I will say. Pepperoni is crisp and we added mushrooms on it which was super yummy!!! The cheesy bread is so bad..... this location told me that they would remake things if they had started getting bad... which under a burner for an hour will definitely do this to the cheesy bread. This is definitely not me leaving a horrible review, but if you've ordered anything other than a pizza and you've waited over an hour..I would call and cancel the non-pizza item or ask them to redo it. This is the worst cheesy bread I've ever had.. the cheese has burnt onto it in parts, it is not cheesy, and honestly is not edible. Pizza is great, cheesy bread is horrible. I never leave reviews but this was necessary. read more

Marco's Pizza - Cheesy Bread with Marco's marinara sauce and ranch. - Pizza Near Me - Knoxville, Tennessee

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Terrible. Staff were rude and childish. Made me move from my parking space and once I finished eating my pizza. Bunch of the kids had no masks and were coughing l/sneezing on the line of pizzas. Reminded me of a bunch of kids and a buffet. Took 15 for someone to notice I was there read more

The whole Squad gets down here like at least twice a month. They always are involved in the local school system fundraisers and spirit nights! It's a very cool chill place to eat outside to when the weather is right of course. Their Pizza is by far not the greatest I've ever had, Chicago, but they do have a different flavor and different taste from a lot of local joints here Knoxville as well as the big boy chains. Try for once and you'll get bombarded with coupons because they know you will want more! Marco time baby! read more

Really enjoying their pizza. Just got two pies delivered and I can tell they use high quality ingredients. I love it, thank you

UPDATE - After not eating here for quite some time and reading other posts in a local Facebook group about this particular location, we decided to give them another try this evening. From all that we have read, the *trick* is to order by phone and NOT online. It has nothing to do with this location but more of a corporate issue that needs to be resolved for the overall brand. When adding notes along with, possibly, some other information (when placing an online order), it appears each store does not get "all" of that data. This has been confirmed by two locations now. Well, who knew?! Voila! Problem solved!! Soooo... We called in our order this evening, and it was perfectly prepared as we asked for! Take our advice and call it in! Worked beautifully! So, we are now fairly giving them 4 stars instead of the original 3 stars! Woo Hoo! ;-) read more

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Pizza is very good, but overpriced compared to other chains nearby. One 3 occasions our order has taken longer than they claimed, up to an hour and a half. There's also frequently a very long wait for food. Our last pizza was made wrong, and was basically nothing but sauce and bread. In my opinion they have much more business than they can handle. read more

Marco's Pizza - Actual cheese pizza from Marco's. - Pizza Near Me - Knoxville, Tennessee

Terrible delivery system and customer service. Not sure what mapping tools they use because they can't locate my address. The Ebenezer branch said I need to call the Middlebrook branch because I'm out of their delivery area, and Middlebrook said to call Ebenezer for the same issue. Told the guy on the phone about this and his response was, "Sorry, it's just a busy night. Call us when it's not busy so the manager can help you." WTF??? Never calling again!!! read more

Prompt delivery, very nice lady who delivered. Very good white cheesy pizza, fresh toppings. Got the brownie also it was good also. Will order from again when in town read more

Came here with high hopes at finding a good pizza place that actually delivers. First off, it's a little thicker crust than I like and the crust seems very oily. Kind of how I remember pan pizzas at Pizza Hut when I was a kid. (Not sure how I ever stomached that!) Wife had pepperoni magnifico and I, the Hawaiian. The actual pepperoni was tasty but the pizza was perhaps the greasiest we had ever experienced. Dabbed with napkins and still dripped grease when held vertically by crust. Hawaiian was less greasy but chicken did not seem of good quality... Think pressed, pre-grilled strips. For the average quality of ingredients, I felt the prices were high, and I really don't mind paying a lot for a quality pie either. On a positive note, their red sauce was quite good and has a little spice to it. The staff was very friendly. So. I guess I still can't get a good quality pizza delivered. read more

Was supposed to be on thin crust and was regular. topping we're not diced well and thrown on leaving lots of bare pizza. Sauce smelled of pepperoni and was a vegi. Manager said they couldn't reimburse since I ordered through grub hub. read more

Ordered online and got confirmation Never arrived.

This particular location has always been a visible partner in the community. Always helping raise money for the Bluegrass PTO. Today our Bluegrass Girl Scouts were treated to some fabulous Marco's pizza after a tough day of cookie sales. I could hear some of the girls saying, "we're just blessed". I would agree, we are blessed to have a business in our neighborhood that cares about it's neighbors! Thank you read more

Marco's Pizza - Pizza Near Me - Knoxville, Tennessee

Love their pizza and salads. I have had some issues with the ph app. Could be operator error.

This is good pizza. The salads are excellent. It is close and the people who work there are very helpful and friendly. I will recommend it to everyone who loves pizza. read more

The best customer service outside of chick fil a. Always kind and willing to help on phone. The pizza is great as well. Tonight we ordered from uncle Maddio's down the road and they decided to close due to inclement weather and cancel our order without telling us. Marcos was there for the save and I couldn't be happier. Food is better and service is definitely better. read more

Best pizza in this area, better than Big Ed's. Dining area empty, I've never seen anyone else while we were there, not much on advertisement and no beer. So, can't recommend the dining area. They have delivery, but it's easier, cheaper to pick up. But the point is the pizza and Marco's is simply the best in Knoxville. Price is high, but so is everyone else. I no longer order pizza from anywhere else! read more

It's sad. When this place opened a few years ago it was really good and reasonably priced. Now the pizza is really awful - almost inedible in fact. It's obvious that they are sacrificing quality. Do yourself a favor and hit the Kroger around the corner for some frozen, microwave pizza. It is much better and actually has flavor. read more

The employee at the pick-up window wasn't wearing a mask or gloves, nor were the kitchen staff. I asked why, and the girl said the company doesn't require them for employees. I declined the food and got a refund. I called the health department, and I learned that masks ARE required for food service employees. Don't spend your money with businesses that don't take customer and employee safety seriously. read more

I have known the family of the Owner for years. While I do not know him personally, I have enjoyed supporting the restaurant because of his family. I ordered on line for pickup. I went to pick up my order at the pickup window, there were 3 cars in front of me. I watched as each car pulled forward to retrieve their order. Each time the person at the window passed a clipboard out the window to the car. As I arrived at the window, I noticed no one in the restaurant was wearing PPE. They attempted to hand me the clipboard and pin. I declined to take it. They insisted I sign the CC receipt. At $18 and change the CC company does not require a signature. It was an online order. I explained that. Another person appeared at the window, I assume he was the manager. He continued to insist that it was a legal requirement that I sign the paperwork. I refused to touch the clipboard and pin. The very same clipboard and pin handed to each of the preceding cars, spreading communal germs and virus. I am trying to follow the directions of our county's health department and slow the spread of the Virus. This Marco's restaurant has deemed it OK to violate the directions of the local health authority and ignore the use of common sense. In short this restaurant seems to not care about the greater good of the community and the country. I finally took the clipboard and angrily signed the receipt. I pressed so hard that the pin sliced through the thin paper. The person at the window assumed I ripped it up on purpose. I pitched the clip board back onto the window ceil. I did the same with the pin. The pin bounced onto the floor. This seemed to really anger the person. He shut the window and took my order back to the kitchen, out of my site, and left me sitting there for a few minutes. Cars were lining up behind me. I finally knocked on the window. He returned to the window. I told him to cancel the order. I did not want the pizzas after he had become so angry and removed the pizzas from my site. He stated, angrily, that he had cancelled the order. Then he said that I WAS NOT ALLOWED TO ORDER FROM MARCOS EVER AGAIN.. I know that we are all stressed out. I know we are all short tempered. I know I certainly am. We are locked away from family and friends. We are trying to follow the rules setup by the health officials. We are suffering from the isolation. We want this to be over. Then, we run into people who, for whatever reason, don't follow the rules or even common sense measures. I lost my temper with the insane insistence that I jeopardize my family's health for such stupidity. If Marcos does not have a problem with it, I don't have a problem with never purchasing from Marco's again. There are plenty of pizza places in the world. Personally, I believe eating food from this restaurant may expose one to the Virus read more

The thin pizza was pretty good! The person who took my order was very polite and Sam the delivery guy was super nice and professional! Even when it raining like crazy outside...Thanks! Good all around just around the corner. read more

Tried this place for the first time today. People seemed friendly enough but it seemed a little unorganized. Food was ok, nothing special. No salt or pepper or hot sauce anywhere in the restaurant, which was strange. They also had Pepsi instead of Coke which I disliked. The main reason I probably won't come back is because they used canned mushrooms. I ordered a small mushroom pizza and was immediately disappointed when I saw that. A bit pricey as well. It wasn't horrible but I probably wouldn't return. read more

Tried to be a regular customer as we love the pizza. Numerous orders, in a row, 30+ minutes later than promised and 2 out of three were not even made correctly. Many talks with Steve the manager about service, timing, etc only to be told not to order on Fridays between 6 and 8 PM as they can't handle the volume. I don't think they will have to worry about that much longer. After the 2nd and third error and late pizza, we were offered a credit to help remedy the situation only to find no credit was there on our next late order. I should not need to call the mgr directly to have an order done correctly and within a reasonable time frame, regardless of the day. I do not believe this location will be in business much longer. Too many other options in this area to put up with constant errors, lateness, and poor customer service. Too bad, good pizza! read more

LOVE this location! We get delivery to our work for lunch often and they have always gone above and beyond for us from day one. Whether they add a surprise cinna square to say thanks or give us a bunch of plates, utensils and napkins, they are always on top of it! They even write friendly thank you notes on our orders. Not to mention the food is always delicious and hot! Marcos on Ebenezer will continue to get our business. The manager Mat, does a great job running the location. read more