Coarse black hair in the pizza. Multiple attempts made to contact the store with no resolution. Overall, bad experience. read more

Donatos Pizza - There was a coarse black hair in the pizza. - Pizza Near Me - Knoxville, Tennessee

We ordered on line, it was very easy to do! I went to pick the order up and it was ready when they said it would be! Drove them home and it was delicious! They were crispy with great flavor! Also got some cheese bread and for dessert an Oreo Twist! The kids loved that! read more

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The laziest and rudest night staff. This store advertises that it is open till 11pm on their app and on Google. So keep that in mind before I describe my experience this evening. We placed an order for pick up on the app at 10:30 PM. We were emailed a confirmation that said it would be ready at 10:53 PM. We arrived at the store at 10:50 PM. The lazy guy working the counter said that he canceled our order because we ordered at 10:30 PM but we never received any notice of a cancellation. Making us feel like we did something wrong by ordering a pizza during normal business hours on a Friday night. What is the point of saying your store closes at 11pm if you aren't willing to cook a pizza that was ordered at 10:30pm. If you stop taking orders at 10:30 for pickup then you should disclose that and not waste customers time. If I was in management or an owner of this franchise and found out that an employee turned away a customer during business hours..... that employee would be needing to fine another job. It doesn't help his case that the guy was extremely rude and short with us. I saw your cameras so management should go back and look at it. Do better Donatos! There are way too many other pizza options in our area for your customer service to be this poor. You won't survive in this market. The sad thing is that we loved Donatos in my household, but will not be ordering from there if this poor customer service continues and they continue to employ rude staff. The next time I order if I come in and see the same employee at the front desk, I will cancel my own order and walk out. read more

Donatos Pizza - Confirmation Email - Pizza Near Me - Knoxville, Tennessee

Place was clean and music wasn't too loud. Service was young, helpful, timely, and respectful. Food was good. I got wings and a medium Hawaiian pizza. Wings I got were garlic and Parmesan. They keep those two seasonings separate so you'll have to order both of them. Heads up-- they put cinnamon and almonds on their Hawaiian pizza. I didn't know that and was willing to give it a try. I don't think I'll get the cinnamon or almonds on it again. The crust was thin and tasty. I asked for mine well done. Wings and medium pizza was $27 + tip. read more

Always great pizza always friendly folks. Been getting pizza here for six years never had a problem.

Overhyped pizza joint to give the excuse for the most expensive pizza in Knoxville. Nothing special here just kids with attitudes that don't care about their jobs. Poor customer service. Dirty tables. Any 5 stars must be family or friends to help pick up the rating from all the poor reviews. Pizza isn't any better than the dozen of others that you can get anywhere else. $20 + for a two topping pizza not my style! Lol what a scam. read more

We have traditionally been very happy with pizza from here. Tonight, we did carryout, and a 20 minute drive later discovered something sticky and sweet (maybe honey) under the pizza. Never had that before. Maybe a mistake. My complaint is not about the food. My complaint is the inability of anyone to answer the phone at the location to answer my question. Three straights calls ringing 10 times each before cutting off and no answer. Waited 5 minutes. Tried again with same result. read more

Went in for Saturday lunch. We were greeted and able to make our order quickly. The pizzas were delivered fresh from the oven. They were perfect! They were just crisp enough and flavorful. The place was clean and plenty of parking. We return for another great pizza. Thank you! read more

Open day one and I'm already a fan of Donato's. Popped in on their grand opening day and was overwhelmed with the service and smell of great pizza. They have thin, hand tossed and thick pizza for your liking but today I selected a thin pizza which is cut into party squares. It was great. Plenty more on the menu so will slowing work my way through them. Desert, I ordered some cinnamon bread and a perfect match to the pizza. Glad it's so close to my house as we will visit regularly. read more

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We ordered some pizza for lunch at the office. The pizza was delivered piping hot. The thin crust was AMAZING! The cheese blends were spot on and the sauce was just a little sweet (that's a really good thing). I love it square cut! Every pizza we got was awesome! Great food, great delivery! read more

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We got a couple of pizzas to go. Although they didn't get our dough type right, both ended up on thin crust, the freshness of the ingredients and portions were very good. Thin crust gets you edge to edge toppings. Very happy with the two pies. The chicken wings we ordered a little well done with dry rub and could have done without them. Note buy pizza at pizza place and chicken wings at a wing place. Staff very nice. read more

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Came today for their grand opening and was impressed, did not take long at all for my order and the staff was friendly! I got some of our favorites the pepperoni is a must and also the wings which I love because they are huge and oven roasted. I also got the Founder's favorite to try and the garlic Asiago bread, and to not feel so bad about all the carbs I am about to eat a salad, lol. Overall I am super happy they are finally here in Knoxville, we used to have in FL and I missed them. Hopefully we will get one on the North side soon because the west side is a trip, but it is worth it for some good pizza! read more

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FAST service, delicious pizza, and Daniel the GM has the best attitude with customers I've ever seen! He is kind, helpful, just a great attitude. We will be back!!! read more

Terrible service. Over 80 minutes to deliver a very mediocre pizza? Delivery fail. Look elsewhere.

I ordered takeout last night. It was delicious!!! The best pizza I have ever had. The toppings were generous and the crust was just the right crispness! I will order pizza here anytime in future I want pizza! read more

The best pizza in Knoxville!! Hot honey pepperoni thin crust is the Ultimate!! Thank you Donatos ...finally in Knoxville!

Been waiting to try this place here for a while. I used to love their pizza back home. And did not disappoint. How I missed that squared cut don't properly altho might take some work to get my kid to get used to it. The doneness was on point. Got some wings too for being baked they were ok the service was great for a quick pizza place like this. Can't wait to go back. read more

Most likely the worst experience I have ever had with a pizza place. Ordered online for pickup, said the estimated time to be picked up was in 30 minutes. Well I live right down the street from this place and have wanted to try it for awhile. I waited 25 minutes and then went to go pick up the order. Arrived and the few parking spots they do have were mostly taken. Walked in and the place was a mess with what looked like 8 people waiting to pick up their orders and one couple who were seated and eating. Tables were dirty, no less than eight employees in the back. All the girls had visor hats on and none of the boys had their hair covered at all. Sounded like they were all getting along and moving at a snails pace in the back. I went to counter to check in and then sat at a dirty table to wait. Twenty minutes went by when my name was called. The young man had three tickets in his hand and explained to me that nobody thawed out the dough for the hand tossed pizzas. I looked behind me and counted twelve people waiting. I just asked him for a refund. Took him a few minutes to figure it out. Took my card, hope I got the refund because he never got me a receipt. Then a guy came up that had been waiting for what he said an hour. The worker asked him what he ordered and the man replied a hand tossed... I looked at him and told him he isn't getting his pizza. While standing there I ordered from Marcos down the street. Drove there straight away and walked out with a pizza in five minutes. Donatos to me equals Do Not even try to order from us. Just terrible! read more

The pizza has a good balance of crust, cheese, sauce and toppings. Very good bite consistency. Although I didn't try it, the large pepperoni is advertised to have 100 pieces of pepperoni. A very good value. Give them a shot. read more

Although the pizza was hot and fresh, I didn't care for it. I typically like a lot of sauce but this felt excessive. I don't like the crust either. The hot honey pepperoni was weird all around. read more

This is the only pizza I want -- original thin crust pepperoni. I grew up with Donatos, our go-to pizza was from the original location in Columbus. When I travel I always check to see if there's a location, so of course I am thrilled to have them here! That said, I have made three attempts to get my favorite pie and successful just once: "We're no longer taking orders for today" messages even a couple hours prior to closing :( read more

The pizza was on point just right and the customer service was great you can tell they had a great group of people working for them

WOW Fantastic Pizza!!!! GREAT sauce cooked perfect and Super Fresh Toppings. HIGH quality Cheese. WELCOME to Karns!!! Service is 2nd to None. Everyone is very Polite and helpful. Will be a Regular for us.Thank you ! Super Clean nice decor.and Drive thru opening soon. LIisa F. read more

Worst pizza I've ever had. I actually think the nasty Dominos near my house is better. Was the first order ever. Is now the last order. Ordered a plain cheese. Not sure how you can screw that up but every bite saw the entire cheese topping sliding right off the crust. Too much canned sauce I suppose. Definitely not worth the money read more

We love Donatos! Live right down the road and it's our go to pizza pickup! Our fav is the Buffalo chicken pizza-- it's unique with pickles on it! Everything we've had has been delicious. Hot, fresh, flavorful ingredients. The thing crust is delicious and it's cut in small squares. It's not cheap, but you get what you pay for with quality food. Highly recommend! read more

My biggest complaints about pizza places is the crust. To me a good pizza has to be made with a tasty crust. Donators is one of the very view places in Knoxville that delivers superb flavor in both fillings and crust! My wife and I wait for when we crave pizzas to always order from Donatos. The folks there are friendly as were the neighborly customers. Goodbye Pizza Hut and all the rest. Never more. read more

Great pie and unique! My wife and I ordered the Classic Trio and enjoyed it. Thin crust and a different kind of sauce made it stand out, along with their proprietary sausage was delicious! Will order from them again. read more

Quit burning your pizza! Order #1 I ordered the first month they were open and they burned my pizza. They sent me a survey where I told them they burn my pizza and I was unhappy but no response. Order #2 Ordered two pizzas last week and they were both burned again. We also ordered the cinnamon pizza dessert and it was actually pretty darn good BUT I'm done with this place read more

We got takeout a few days ago: pepperoni, veggie, meatlovers, and hot chicken, thin crust all. I'm bummed this place doesn't exist where I live - the pizza was habit forming. read more

Sat waiting at an empty restaurant for 20 minutes while the employees sat at a table talking. There were 4 tables occupied but for some reason the 3 employees couldn't simply seat us. The employees are just lazy. There's other reviews about the same thing. DO NOT GO read more

Probably the least tasty pizza that I've ever had and put together sloppily. Extremely difficult to transfer from the box to the plate because it was sliced into far too many small pieces. Will not be going back. Tried eating a few pieces after removing some meat product that I couldn't recognize and just threw the rest in the garbage. The Works Pizza for takeout. read more

Love it! Lots of ingredients on thin crust which is the way I like it. Highly recommend the pepperoni and The Works pizzas. Consistent each time I return. read more

I ordered delivery. Today was my first time ordering from Donato's. The gentleman who delivered my food was AWESOME. It got here hot, on exact time and was delicious. I ordered the Mariachi, some wings and a side salad. ALL of it was perfect. It was well worth the money and I will order from Donato's solely from now on when I want Italian delivery. Mostly because, the delivery guy was PERFECTION. (So was the food, but the representative of the restaurant can make or break a place.) - Andrea read more

Absolutely the worst pizza in Knoxville. There is no flavor in the sauce and the crust was gummy. We also ordered wings that were completely gross. 10/10 will not return to this establishment. read more

Bad customer service. Picked up a pizza, and the veggies were just added on after the pizza was baked! I called them later about it, and the guy just argued and laughed about it. I won't be back, too many better options around for good pizza. read more

I was in Knoxville visiting from Columbus, OH where Donatos is headquartered. Loved it. They hit it out of the park on this order. Great job. read more

Waited a couple of weeks because new restaurants often need to get the kinks worked out. Ordered a pepperoni pizza and their cinnamon bread dessert for delivery. The pizza was cold - actually cold! And I only live about a five minute walk from the place. Maybe I was last on the delivery drivers route since I was so close. But after you pay a delivery fee and a tip (in advance) you don't expect cold pizza. But that wasn't the worst part. The cinnamon bread was burned. And it was obvious because the edges were black. The bottom was black. But as soon as I opened the box I knew it was burned - it was impossible to miss. Apparently there is zero quality control. It's unfortunate because I had hoped for a great pizza place that was close. The best ones are quite a distance away. read more

I hate having to give a bad review but i have tried to order 1 pizza and 1 calzone online and also was on hold for 13 min twice before it just hung up on me. The generic guy also says hang up and place your order online....yea i just have a non stop circle. I know they are new but it says they are open until 9. Someone should be able to at least answer a phone. You cannot have a business that is primarily takeout and not answer the phone. There is just no excuse. read more

The pizza was absolutely delicious! I loved the unique flavor combos and fresh toppings.

Some of the best pizza I've had since moving here from Chicago. Really enjoyed the buttery thin crust and of course the edge to edge cheese and ingredients. The cheese was delicious, and the sauce wasn't too saucy it was just right. The meats and veggies were fresh and delicious and not too greasy. Even though my order took longer than promised, and even though my pizza was not piping hot, the pizza was just so good. We are definitely going to order from Donatos again! read more