Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

We had a great time using the hot tub, and the delivery/pickup process was smooth. The spa itself…read moreworked well and was fun to have for a few weeks. We were disappointed that this does not actually fit six people well. If you actually put that many people in this hot tub it won't just be crammed: for us so much water spilled out that we needed to add more. Our warning, however, is that future renters should be extremely careful about exposing the hot tub to the sun. And, yes, I am serious: the PNW team thought **we should have known** that the liner of a hot tub rented for outdoor use in the summer required protection from the sun! Because we covered the hot tub--but covered it imperfectly for a few days (as in, the cover was a few inches offset)--we were charged over $1,300 for a liner replacement (plus gaskets and fees) thanks to sun bleaching. And we were blamed for the entirety of this bleaching even though the PNW team didn't come pick up the spa until several days after the end of our contract. So you should absolutely know that the vinyl on these hot tubs can melt in the sun--and renters are held fully responsible, even if the owners leave the hot tub sitting out unused for days. So I wouldn't rent one of these hot tubs unless you're prepared to be hit with a $1000+ bill for damages.

Have in-laws and family coming to town for the holidays? Going to play tour guide taking family and…read morefriends around town for the up coming holidays? Hire PNW to clean and revitalize your automobiles! WOW! PNW helped us save face whilst we had company in town! Great interaction, and wonderful work. PNW made my gardening SUV look brand new! Totally worth the expense to have it cleaned. They have all the tools and come to you to complete the work. Thanks PNW!

We've been using Neptune Pool and Spa for about six months, and our spa has never looked or felt…read morebetter. The water stays perfectly clean and balanced, and they're always on top of maintenance and chemical adjustments. When our heater started acting up, their technician arrived the same day and got it running again quickly. Friendly, professional, and truly reliable -- highly recommend their service to anyone who wants worry-free spa care!

Steve (owner) and his team have been a HUGE help in completing a spa repair another well known pool…read morerepair company had been failing at for years. Our jets- previously told by aforementioned other company would need to have concrete torn up to access - work perfectly after a short VERY affordable visit. He's also working with us on pool repairs that the same other company tried to severely mishandle before our maintenance person finally realized Neptune's service and expertise is the only company we can trust to get the job done properly, on time and at a fair price. We're grateful to have found a great team to ensure our community pool and spa are working well and we can enjoy them all season.

The lack of reinforcing safety, lack of knowing policy and the unkindness I have experienced from…read morethe staff here... is through the roof. When I joined I was simply told what my ten passes got me access to and what it didn't and handed the schedule. My PT has required me to use both a hot tub and do laps and stretching to help heal my lower back and hip problems and prevent surgery. Rainier Beach was closest to my home that had both, and 6 passes in, I've always been waved through and been given two wristbands--one for hot tub, one for laps because PT orders--on Tuesday and Thursday evenings, only time I can come. Tonight they let me randomly know that they would be charging me two passes at a time if I needed this therapy routine--I would be double-charged from here on to treat my injury. I told them then since this was the only pool with the facilities I needed for healing, and couldn't use other Seattle centers, I would need a refund. The supervisor seemed very proud to let me know that I could talk to their management about it, but they probably won't give me one. No apologies, nothing that sounded like sorry for the miscommunication that was going to take more of your money than you signed up for and were informed of. Just the appearance of: yeah that's not gonna happen, like they were better than me. This was the final straw though, where, refund or not, I cannot go back. The first issue I had was my second time there ever, where a male swimmer I was sharing lanes with kept tapping me, getting too close and came up fast behind me and ran into my feet. It scared me, so I asked the lifeguard to reinforce rules. She made an excuse for him when he wouldn't listen. This was not a teen swimming; he was about 6'5. So instead of doing her job by reinforcing the rule, the lifeguard said "there are lanes over there," for me to move instead of him. I didn't let it slide though, but then it just got worse while I was trying to stand up for myself. I went to other staff members and a supervisor. Next thing I knew they were all standing around in a circle, excluding me, in silence, like they hoped it would fizzle out. They just stood there, together, quietly, and the issue of my not feeling safe suddenly didn't seem to exist to them. I couldn't believe what this looked like from the staff, overall (maybe misogyny and group stonewalling...?). I confronted them again, this time saying I couldn't believe they were not tending to this. They seemed to finally realize this wasn't going to go away. So what did they do?: One of them went to the man and had HIM take care of it. They didn't enforce the rules, they went to him shrugging and forced me to talk to the man face to face, instead of enforcing personal boundaries I was asking for. He luckily was extremely apologetic, but he also didn't know what to do because-you guessed it- IT WASNT HIS JOB. It was THEIRS. His apology helped, but obviously I was so freaked out I needed to speak to the person in charge to let them know their staff didn't know how to handle these situations and how unsafe this was. And... it just got EVEN worse. This person in charge literally asked me to show him the rules posted by the pool like he had never seen them before. I READ THEM TO HIM. Folks, I was in so much shock, I think my IQ dropped that moment. I knew right then that as a single woman, maybe a woman in general, I was not safe there. And if I came back I would have to constantly be on edge. He kept gaslighting me and his argument was that the man had apologized and that a brush or an "accidental touch" was not a big deal. He also avoided any professional apologies himself. They had the swimmer do all the work for them. I've already been persevering every time I go back after that instance, always watching over my shoulder in case, but after tonight now they want extra money I don't have that was never explained nor before implemented- because of a routine I need for preventing surgery.. It's not a choice--I CANNOT go back. For dignity and a sense of safety. And offering another location is no excuse for this disrespect for folks who are just trying to take care of themselves. I'll miss it; it's beautiful~only reason not 1 star.

this pool, the crown Jewel of Seattle aquatic centers. The warm water temperature and maximum 3 1/2…read morefoot depth in the leisure pool with riverwalk and whirlpool, then a jump into the Jacuzzi is a perfect routine for a non-swimmer.

Spent three years in Seattle while on a job assignment. Was a member of two gyms during this…read moreperiod. Can say without a doubt that West Seattle Health Club made the time in Seattle bearable. This is a family gym - and has the vibes to match. From the children learning to swim in the large pool area to the childcare and classes, this place really supports health for the entire family. The sauna is hot, and large enough to make sense, and the towel service provides a nice experience for individuals wishing to have a spa like beginning or end to their workout sessions. I will always be grateful to this club for its cheery vibes during the dark, Seattle winter days.

I had a very disappointing experience. I sent my daughter to redeem a birthday smoothie for her…read morelittle sister, and instead of a simple, positive interaction, she called me upset because staff refused to honor it. They told her they believed the offer may have already been redeemed and suggested we could pay for a new order instead. I had to get involved over the phone to explain how inappropriate it was to accuse us of trying to redeem the offer twice. This was meant to be a birthday treat, and instead my daughters were made to feel as though they were being accused of dishonesty on what should have been a special day. The situation escalated to involving a manager and took about 35 minutes to resolve. It was stressful and embarrassing for my daughters. What made it worse was the rude attitude from staff and the complete lack of acknowledgment that this was a birthday gift from them. In the end, they admitted it was their mistake, explaining that only the manager could see the offer in their system. Despite this, no apology was given to either of my daughters. This level of service is unacceptable. It is especially troubling to see a young customer treated this way, particularly on her birthday. The company should be aware of how poorly their staff handled this situation and the negative impact it had on our experience.

Working with Amcon Pool and Spa was an absolute d from start to finish! From the very first…read moremeeting, Tyler and Jeff stood out as honest, trustworthy, and incredibly knowledgeable. They took the time to understand our vision and walked us through every phase of the project with clear, proactive communication. We always knew exactly what was happening and what to expect next, which made the entire process stress-free. The results speak for themselves--our backyard has been completely transformed into a resort-style oasis that my family, friends and I will enjoy for years to come. Every detail is perfect, and the craftsmanship is outstanding. If you're considering a pool project, I can't recommend Amcon Pool and Spa enough. Tyler and Jeff exceeded every expectation and turned our dream into reality!

Amcon gave us our Perfect Oasis. Our overall experience was wonderful, as Jeff and Tyler gave us…read moreexactly what we asked for. We are learning to use the systems- and finishing our curing, but overall a very satisfying experience. I will post more pictures when we get the decking completed.

Had an incident in the order reached out to me extensively and made it right. He went above and…read morebeyond what I've come to expect these days for a customer service. He truly cares about his business and that his customers are happy. In the future, I will use his service again

We had several questions on the proper use of hot tub chemicals. John, their salesman, was…read moreextraordinarily patient explaining every detail with us. His customer service is just the best. He is a very impressive individual. We would whole heartedly recommend this company with any dealings anyone would have. We (Lois) live in Mill Creek and drove specifically to have our questions answered.

Clean pool and all the staff are very friendly. The cost to lap swim is very reasonable.read more

I am giving the review of 4 stars since I have seen improvement in the overall operation of the…read morefacility. The pool seems to be pretty well maintained, the locker rooms, sauna, hot tub are kept up. There is a current issue with the hot water and the ADA construction, but thisis expected to be finished soon. The weight room has an interesting assortment of hydraulic air powered machines for a good workout for the average person. I acknowledge that it is a city facility and should not be judged like a private health club. It s a reasonably good facility and the staff, management, and especially Mary at the front desk of the pool are friendly and helpful.