I should have listened to the previous reviews. Soapie's ruined a nice dress of mine. Originally they said they would repair it but then a day later they called and said it was my fault the dress was ruined. If you have quality garments, please take your dry cleaning elsewhere! read more

Soapie's goes beyond your usual dry cleaners in that they are ultra organized, can do special tasks, provide excellent service, and are quite reasonable for the quality they provide. Additionally, they offer tailoring and repairs by people who know what they are doing. While I'm not in there a lot, they are my only dry cleaning and tailoring resource, and I'm happy to recommend them to others. read more

I've used Soapie's for over a decade, but something has changed post-Covid. The owner is absent. The women behind the counter have very limited English skills, so discussing finer points of a sweater or an account are about impossible. And the communication from the store used to be exceptional -- texts when clothes were ready for pickup, etc. Now they can't give a specific date and time for when clothes will be ready. Moving on to another dry cleaner... read more

They did a good job dry cleaning some shirts and pants for me but I found them to be quite expensive. I may go somewhere else next time.

Got some items tailored and was very pleased with the results -- service is efficient and friendly

I have been bringing my clothes to Soapies for dry cleaning and tailoring services for years. The service is exceptional. Every. Single. Time. However, I'm writing a review because this time they went WAY above and beyond my expectations! I brought 7 shirts in on a Thursday (evening...) needing them back on Saturday for work trip Monday. Naturally, the pandemic has impacted everyone's ability to deliver, and I was forewarned that the shirts might not be ready. But check after 2 on Saturday. 3:30 PM Saturday rolls around, I walk in fully expecting my shirts. But no shirts. My heart sank, and my head may have even clunked on the counter...Well, the staff called the plant. Located the shirts, and given they were closing shop in a few minutes offered to pick them up from the plant and DRIVE them to my house! What??? Who does this? Yun and her team do! I cannot thank them enough. read more

Took a dress/suit here for tailoring. Thought I needed a shorter skirt and sleeves. Turns out I needed tapering. Very grateful that someone (I can't remember her name!) stepped in and was like, no no no. The outfit looks amazing and fits me so well. Just wish someone had called me and told me it was ready for pickup before I called to ask about it. read more

Great people, nice work, fair prices. A neighborhood gem on every level. I have been a customer for many years and never been disappointed.

An update on my review a few months earlier. Soapie's destroyed my shearling and mink coat. It is a vintage coat and it cost me $600 to restore. I contacted BBB about this matter and initially Soapies agreed to pay for the repairs, but now they are backtracking and not paying the bill. I am reopening the case with BBB and also taking it to the IL AG. Soapies was around for years but I think it is under new ownership now. They do not care about their clientele anymore. Never ever trust them with anything. Please take your business elsewhere. read more

I haven't had anything tailored but I have had them repair a wool/cashmere sweaters, blouses and have dry cleaned a couple items. Pricing is straight forward, quality work and fairly quick turnaround. read more

I have yet to get back my rug, but owner was very honest with expectations for what I should expect, things like the dog hair will probably not be 100% removed, and the stains on the white may not look like new. She explained the cleaning process for the rug and with it being wool how they need to treat it differently so it doesn't shrink. She was open and honest with the pricing and what to expect, so I'm pleased so far. I did go ahead and take a chance on it, if it's any cleaner then when I dropped it off, then I'll be happy! Thanks!! read more

This place destroyed my genuine fur coat. If I could give negative stars I would. They cut off my genuine mink collar and claimed it was destroyed by cleaning. Then they offered to replace it with cheap velour fabric. This is unacceptable and it will cost me a lot to repair. I am taking them to court and suing them. read more

Do NOT Go HERE!!!! My son-in-law brought in expensive suits for alterations and he just picked up the items only to find out the "minimal, crap job" done to them. He said the lady had his stuff for over 3 weeks and the end product isn't much different from how he brought them in. I'm sad and disappointed for his loss and total waste of money. He spent good money (over $300) for a total complete waste of time and a joke of a tailoring place...this place is a JOKE! Do not waste your time or your money coming to this inefficient place. She even called asking for his measurements because she had LOST them - aaarrrggggg. read more

Soapie's Cleaners & Tailoring - Notice too short hem...they were supposed to be a no break hem not an above the ankle hem...WTF? They were better before being brought in! - Sewing & Alterations Near Me - Evanston, Illinois

Soapie's is FANTASTIC and Yun has been my guardian angel this past week! I had a bridal shower dress that I paid a fortune to have altered in NYC and they botched the whole back of the dress- it was bunch and awkward looking. Yun fixed it for a fraction of the price and made it look even better than it did when I bought it- now it looks like it was custom made for me!! She also steamed my veil and showed me the best way to steam my wedding dress without overcharging me like the other cleaners I got quotes from. I don't even live in Evanston (I live in the city) but I will be taking everything I need altered/care about to Soapie's from here on out!!! read more

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Soapies was my savior. I brought in a bridesmaid dress that needed to be altered in under two weeks for a June wedding and the tailoring staff at Soapies were exceptional. I purchased my dress from a big box bridal chain and attempted to have my alterations done in-house, but they needed more than two weeks to complete the work. I didn't have that kind of time leaving me to find a local tailor at short notice. Thankfully Yun, at Soapies, was able to help me out. My satin dress, prior to alterations, was designed to show off an hour glass figure. In fact, this feature was the main reason I choose this dress. Upon receiving the dress, it was perfectly snug at the bust, but was woefully inadequate around the waistline. It needed to be taken in at least an inch and a half. Yun was able to make this happen and successfully turned an unfettered dress into a custom fit hybrid mermaid/fit and flare. She also tailored the hem at the base of the dress so that it would barely skim the floor. The best part was receiving the dress in under a week and a half; leaving days left to spare prior to the wedding! I was so pleased with the turnout! The alterations were costly but for the quality of work they put in, it was worth the money. read more

I have been using Soapie's for years for my dry cleaning and alterations. Always pleased with the results and the quick service. However, I recently found out that Yun (the owner) and her assistant tailors do many projects such as recovering chairs, designing and making boat covers, etc. I had them make blackout curtains for my bedroom. Amazing! They were beautifully designed and stitched, fit my windows perfectly and look very professional. I highly recommend you consult with them for any related needs. Joan 5/2021 read more

The service at Soapies is fantastic! Nice people and I love the new more people eco friendly option of reuse able clothes return cover instead of plastic! I can be rough on some of my work clothes and they have done what would appear to be challenging clothing repairs for me. Almost forgot mention that Yun who own the Soapie's is a talented seamstress and very supportive of other local by small businesses. read more

I hand carried a linen comforter (Restoration Hardware purchase) from Pittsburgh to Soapies. Pre-paid (not cheap) for cleaning. Just returned to Pittsburgh, and opened the package only to find that bleach appears to have stained the corner of my beautiful comforter. Surely, Soapies knew this happened, but didn't tell me anything. Wow. No words. read more

Excellent Service! The staff are very welcoming and courteous. My Burberry came home in perfect shape. I am certainly coming again! Thank you, Soapie's! read more

Such a nice business, we have been with them for more than five years and counting. The owners (Yun & Michael) have done a fantastic job assembling a wonderful staff. Consistency is their trademark and a welcoming place to do business. From the routine to the more complex they had done a good job for us. We have high standards are not "one and done" with our reviews. They have been a solid place, week after week. read more

The only dry cleaner I go to. Service is great, as is quality. Tailoring fast and well done.

Not good. Brought a down parka in to get cleaned. They had it for two days. Came back with same stink that was the reason to get cleaned. Also have not had good luck with some other dry cleaning here. It's pointless to complain. It's 50/50 it's cleaned. So on to next dry cleaners I suppose. read more

Excellent, warm and friendly service! I came in from out of town for my nieces wedding. I had 2 jumpsuits that needed to be hemmed in 24 hours. They serviced me with a smile. Grateful for the Mom and Pop shops that still exist in charming towns like Evanston. read more

I took a really dress here to get the waist loosened up a bit, it came back feeling a bit better. But after I wore it for only one night, there was a hole under my armpit at the seam. It could be the dress' material, but I think that they could have been a bit more careful with it. read more

Excellent service!!! Blood stains, no problem! Very friendly staff, professional, tailoring done correctly and to your spec! Thanks everyone & Happy Holidays!!! read more

This my most favorite store for tailor and cleaner, they made amazing work for my jumpsuit adjustment, super great fit, as it's a very complicated work, way beyond my expectations. The dry clean is also very quick, love it. read more

Worst. Cleaners. Ever. They ruined our expensive Belgian linen curtains - put huge tears in them and didn't even bother to tell us what they had done to them after charging us $80. Needless to say, I was horrified when we put them back up. These curtains were several years old, but they had never been cleaned and they were given to Soapies in perfect condition. They claimed it was distress from sunshine - but the curtains are behind a UV filtering shade and always have been. Then they claimed that they have a policy that excludes older linen curtains from damage. If we had known that, we would never have given them the curtains to begin with. We didn't know because it was never stated to us and does not appear on their website. In other words, does not exist and is a convenient way for them to avoid responsibility for tearing these in a machine that was probably overfilled - which is probably what happened here. I should also mention, the curtains came back no cleaner than when they went in. I will never give this place anything to clean, and I am going to let the BBB know as well. read more

After a wonderful wedding on the beach, my wedding dress was black on the bottom and sandy everywhere. It, along with its veil, was paraded around a resort for hours, got wet in the ocean, the lace was brown and to top it off, it was folded into a suitcase. Needless to say, it was not in the shape I bought it in. I called 4 different places in Chicago, who i won't call out, and every place wanted 400 dollars and stated it would take at least 2 months to clean. Which, for most people would be fine, if you don't have an after party to wear it to a month later. I called soapies and they quoted me 200 dollars with a wait time of two weeks! They told me up front that they would not be able to remove all of the stains but they would try. I also had them clean my husband's suit as well. The only thing they were not able to clean was the handmade veil, but they did press it for me at no extra cost. I received a call and a text two weeks later and went to pick up the clothes. OMG. They managed to get 99 percent off the stains out. The only part that was even SLIGHTLY discolored was the lace in the back on the bottom of the dress, something people would never see, unless they knew where to look. Soapies delivered on everything I asked them for, were upfront and honest with me and I was treated with the utmost respect. Thank you guys! I'll most definitely be back. read more

I've had good experiences at Soapie's so far, mostly dry cleaning suits and other professional items. They're not the cheapest in town, but it's worth it to know that my clothes will be well cared for. Turn around was pretty quick, even without paying for rush service. FYI - You get a discount (15 percent, I think?) if you pre-pay! read more

They did rewash my coat, getting the dye stains out. The process did leave distressing and holes in the sleeve near the logo. They did show me the damage to the coat before I left this time. They had also said they called the company and the warranty repairs would take 8 weeks. While I do appreciate that they made this effort, that's me without my coat for this winter. It is also information I already knew as I had told them during my first trip that I work for the company. I still feel it's very dishonest to return a customer's item damaged in some way, charge them and not mention it to them. My boyfriend was very upset by this but unfortunately Soapie's had closed by the time he had seen it. There has been better customer service but it shouldn't only come after an incident such as this. read more

Soapies is great! Yun is responsive, detail oriented and helpful. I trust our clothes are well taken care of and wouldn't go anywhere else. read more

I brought 2 bridesmaids dresses to be tailored and hemmed and they did a great job! The dresses fit great and they were done so quickly! I would definitely recommend Soapie's for any tailoring needs read more

A little more expensive, but they did a same day tailor for me when the tailor across the street told me he wouldn't. Since then I've been a regular customer at Soapie's for tailoring. read more

Such a great dry cleaners! Conveniently located right next to Trader Joe's and Starbucks. The atmosphere is outstanding, and the work is phenomenal. I've been going for over 5 years now, and I've never had a reason to leave! Yun, the owner, is great and so is Ms.Lee, the seamstress. read more

Alterations at Soapie's get a "heck yeah" from this yelper. I took my wedding dress here on the advice of an Evanston couture shop. It was sadly in need of fixing up and taking in after my first attempt to get it altered failed elsewhere. The ladies here made me feel totally confident letting them take needles to my dress and they did a great job. In five minutes, they gave me more suggestions on the dress than I'd gotten in 30 from the first alterationist. Yay. They did such a great job, I took another dress in to be altered. What I really love about these ladies is that if you need a second opinion, they've got it. If you explain what you're looking for, they can envision what you mean and execute it. This is not the awkward alteration situation I've been used to up til now. You know, at other places I have left feeling like, "Maybe we weren't on the same page about that skirt..." only to come back a week later and learn that something was, perhaps, lost in translation. From now on, this is my only place for alterations. In fact, I've got a pile of clothes just waiting to be snipped. I've just got to remember to swing by and bring them in now and again on my lunch hour. Love this place! read more

While it isn't the cheapest dry cleaners I've ever tried, Soapie's has two distinct advantages over some of its competitors: on-site tailoring and a discount if you pay in advance. Also, they're not mean to you if you lose your pick-up slip. read more

Zero stars. Such a rude owner. We finally were able to speak to the owner after going in person to inquire. The owner called back a few days later only to criticize our taste, offer to take back to jean in order to receive the hemming fee back. She said " I can just sell the jeans myself". After telling her that that would be a a loss for me and they did not do the hemming as instructed (which was a very basic hem) she said that she "called me as a courtesy and that she is late for an appointment because of me"-and hung up the phone. I have some choice words for the business owner at this point for this establishment but I highly recommend going somewhere else. I have a lot of colleagues that need alternations and dry cleaning. I am not surprised if they loose business in the future because of how rude and misleading they are. Maybe take a few classes on etiquette and anger management skills. read more

Expensive but not THAT much more, and definitely nicer, great services, and tailoring is soo helpful. They do everything and they do it well. I have had so far 4 pair of jeans altered, (not just hems), 6 pair of pants and 2 tops.. read more

[oh my... please look at the "not recommended" reviews on the bottom... Based on my experience I'm sure they're all true. That woman is insane. Amazing they get away with hiding them. ] I have a personal rule to never leave bad reviews, because I believe in supporting local business. But this place makes me break the rule. I used to regularly take my more expensive garments here, just to be safe (ha!). I have an adorable brand new scalloped blouse that had been cleaned 2-3 times previously by Kenny the Kleaner, always returned in perfect condition. On chance, I took my blouse to Soapie's. When returned, the scalloped bottom was totally frayed and the interfacing literally falling off- ruined! The head of this business fought with me about how my item was defective and it wasn't her fault, even though Kenny's had zero problems with it. I remained calm and they said they could fix it. When I went to pick it up again, it was hardly fixed, still frayed and to top it off, DIRTY!!! When I (of course, politely) asked for compensation for my blouse, she said she would have to find out who cleaned it, because she would make them pay for it!! When I said "how could you ever treat your employees like that?!?" She started yelling. My vocabulary doesn't even have polite words to describe how incredibly rude and combative this woman is. Just WOW. Meanwhile the lady at Kenny's greets me with a smile and jokes with me every time I come in! Plus they have NEVER ruined my clothes. Go to Kenny's and support a business with kind, honest people!!! read more

Soapie's reconstructed my entire wedding dress and I could not be happier. As a pregnant bride, it was difficult to determine how my body would look when I ordered my dress. Soapie's did an amazing job making sure that the dress not only fit my non-pregnant parts perfectly but also my growing bump. I was in tears when I brought the dress in- SAD tears- and left today with a teary grin. The work was done beautifully and quickly and I would recommend their tailoring work to anyone! read more