Terrible service. I've used them multiple times now and each time they promised to pick up and drop off with a child's car seat. They've promised to be on time. And they've promised to meet me at baggage claim to help with bags. Only the first trip did they meet those expectations. Successive trips saw drivers an hour late or longer, drivers who demanded I come outside struggling with bags and after complaining Jay told me that he doesn't need my business for these complaints. Ok by me buddy it's not hard to find a car service with a kids car seat. I won't be using them again. read more

My husband and I were so impressed with this company. The drivers, both, text us earlier the day before to open communication. They were punctual and friendly. They were both well versed on getting around traffic and avoid being stuck in traffic. Car was impeccably clean. We will never drive ourselves to the airport again. Thank. you So Cal for Cindy D read more

My husband and I contracted with SoCal executive car services to pick us up from terminal 4 at LAX. We were coming in from Dallas. We paid an additional fee for a meet and greet service and confirmed that the driver would meet us at the baggage claim area. When we arrived at baggage claim our driver was not there and when called we learned that he had gone to the international terminal and not terminal 4. As our flight was coming in from Dallas I have no idea why he was at the international terminal. Despite having paid the meet and greet fee my husband and I had to wait outside by the curb in the passenger pickup Lane. The meet and greet service was essential as my husband was dealing with multiple bags and I am currently on a walker. We requested a refund of the meet and greet fee base cost only, and not the total amount with the additional 20% gratuity and taxes, and SoCal has refused to return those funds as of this posting. This is clearly a breach of contract and I'm assuming bait and switch as our arrival terminal at LAX never changed and there was no reason for the driver to go to the international terminal. Buyer beware in this instance. However, the driver was very good and the car was very clean. Unfortunately I can't give the driver a separate review here. read more

First time using this company and very pleased with service. All communication was prompt and responsive. Driver texted the day before to confirm and introduce himself. Jamal, our driver, was on-time, professional and friendly. He did an amazing job navigating the crazy traffic in and out of Dodger Stadium for an Elton John concert. He was an excellent driver. I'd definitely recommend this car service. read more

June 19, 2021 had a 4:30 AM pick up from my home to LAX received excellent customer service. Nish Arrived Five minutes early which was great we were out front waiting for him very polite he went the extra mile to make sure all of our luggage was loaded carefully an organized. Very nice guy we really enjoyed our drivers SoCal executive car service do you have a great team member on your staff I highly recommend this place. Nish keep up the great job that you are doing. I hope he's our same driver when we return back to SoCal. Also I would like to complement Niki for Accommodating me when I needed to change some information regarding a pick up. Nikki provided excellent customer service she went the extra mile to make sure we had the correct vehicle for the amount of luggage we needed room for an order to be picked up and arrive at LAX. Keep up the great work Nikki I appreciate you we will be using SoCal car service for any future trips or any special events guarantee customer service read more

Cancelled last minute with no option for a new driver. Not a great look for a wedding day.

Both of our drivers were incredible going to LAX and our return back. Dilhani and Nishantha were our drivers, and both were so helpful and accommodating throughout the process making traveling so much more enjoyable. Definitely recommend and will be utilizing this service in the near future. read more

Socal Executive Car Service - This is the Escalade that picked up my family at 4AM to transport us to LAX. - Town Car Service Near Me

***DO NOT BOOK**** Booked this company for an Airport reservation and the driver never showed. Leaving my family and I high and dry not able to make it to the airport on time read more

I had a great experience from start to finish. Beginning with them answering my call and assuring me that for a flat rate a driver would be waiting for me when arriving at LAX. My plane was 4 hours late but Dili arrived promptly and drove me 4 hours in rush hour traffic back to my home in Palm Springs. I will use them again. read more

Totally unprofessional! we arrived to LAX on a late flight and notified the driver we had landed. Once we received our luggage we notified the driver we were ready. He told us where he was and we went to Terminal B pillar 8 to where he was. My wife and I watched the driver load two other passengers in his SUV and drove off. we called him and in the middle of the call he hung up on us after verifying that he picked someone else up. we called the company and the dispatcher tried to tell us our reservation was for 11:59pm tonight instead of 12:15AM this morning. we've already been here over an hour waiting. The same driver plus another got here and I asked him what was the deal. he said the dispatcher made a mistake and switched the call for a different passenger. He also must have thought this whole situation was funny because he started to laugh about it in front of us and the other customers he is currently driving. The current passenger informed us and thought it was superbly disrespectful and unprofessional. The dispatcher finally called back and is now sending a vehicle. This has been the WORST experience ever! 1/10 DO NOT RECOMMEND! Crappy service and customer service all around!!! Currently in the vehicle with the second driver. Just a few minutes after pulling off from the airport we nearly sideswiped another vehicle due to his negligence to look before merging. He seemed tickled by this as he laughed and commented "ha, this early in the morning huh?". read more

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My driver was on time. He was professional and the pricing was extremely competitive. I'll def use them again

We used the service when my daughter needed to get from Palm Springs to her flight from LAX on Thanksgiving . There were some problems with payment as we had a foreign credit card and they were very accomodating in solving the problem. Unlike other services, they only added a reasonable surcharge for it being on a holiday. The driver contacted me the evening to confirm. He was punctual and professional . We were very happy with the service. read more

I want to give an honest review while being clear that the company did everything it could to solve the issue, hence two stars instead of one. However, we ended up not having a car service on an evening that should have been stress-free. So, the tea...we reserved a car for Wednesday, and the driver showed up Tuesday with a dirty vehicle (from what my husband observed from the front door). We confirmed the reservation and called to ask that the driver clean the car before the next day as we were meant to arrive at a press-heavy function at the Bev Hills Wilshire Hotel. The next day, the driver arrived on time. However as we walked closer to the vehicle, we both began to comment on the fact that there were white spots all over the area surrounding the front wheels (like he had been mudding in white mud), white "wax" marks all over the sides and hood, and massive chunks of chipped paint all along the side steps. We hesitantly got into the vehicle, I noticed the floorboard mats (red) were frayed and looked disheveled (not the look you want when pulling up to an industry event). As the driver closed the door, my husband remarked that he also saw some front-end damage. I said we can't take this car, it would be embarrassing to show up in such a non "executive" looking car with press/industry people. So, we then told the driver we'd need to cancel. He said "okay" and began to pull off. We said "stop" and told him again, we'd need to get out and cancel. He began to pull off again, so we yelled "stop the car," opened the doors, and got out. As I was walking around the back, I notice the back bumper was disconnected from the vehicle. Again, all of these things are unacceptable for a service designed to provide a clean and premium service. So, we opted to take our own vehicle, as we would have run late and risked missing press interviews. I spoke briefly with the CSR that evening but wanted to try and recover the night. The next day, we spoke again, and he assured me this was very uncustomary for them and did not charge us for the service. However, it appears this was a regular driver for the company and they had purchased him a "new car" 6 months ago. The CSR also mentioned he was going to look for another vehicle for us that night, but again, it would have been too late. I was appreciative that I didn't have to "put my foot down" as you have to do with so many companies nowadays in order to fix a problem. The CSR also said to reach out to him personally if we had any desire to rent in the future. I'm hesitant, especially if it is for a similar event, however it seems like an okay service if you're just needing a ride to the airport. These things happen, but please be aware to make mention of the vehicle condition if you are using it for point to point transfers. read more

This is a much better alternative than Uber/Lyft or shuttle. Nish and G were awesome to work with as drivers. They were on it for both pick up and drop off to and from the airport. Will definitely be using these guys again. Very affordable as well!!! read more

Great trip with SoCal Executive Car Service. They were the best price and the driver was on time and friendly-his name was Nishantha. We ended up with an upgraded vehicle-large black SUV. Ride was smooth and I would use them again in a heartbeat. read more

Wow what an amazing car service! They are so focused on the customers. Their drivers are reliable, accommodating, and friendly. We used them to fly out of LAX and to go back home from LAX. Our two drivers, Cesar and Osada, were truly top notch. Cesar got us to LAX in rush hour traffic on time. Osada waited for us to arrive at LAX after a 3 hour delay and he welcomed us with a friendly smile knowing how exhausted we were. Osada even went to our house the following day to return a bag we had accidentally left behind. The staff on the phone always helped me with any questions I had and made sure that I always felt at ease. They are truly an example of what superior customer service looks like. There is no question in my mind that we will use them again and again. Thank you SoCal Executive for everything. read more

Hired Socal for LAX pickup, to our hotel and then to the Forum. Great experience from my request for a price until our service was over! Their responses were quick and everyone was very courteous. Our driver was on time and very polite. I would def use them again. read more

Really affordable prices and easy to book. The driver I had was awesome. I'd recommend SoCal!

SoCal Exec is the best driving service we have ever used. We have been frequent customers for several years. They have been superb. They are always available, even with short term notice. Besides being consistently punctual, they are very friendly. We have never been tempted to look for any alternatives. read more

They were great - took my call at 4 am since I hadn't heard from Uber. Agreed to take me last minute to air port. Nice cars, clean, driver friendly and good driver. I will definitely be using them in future instead of Uber. read more

We had service between Burbank and a town 19 miles from the airport on June 20, 2023. The first driver was great, but the service went downhill after that. We finished up early and wanted to get an earlier ride back to the airport but they said they couldn't accommodate that request. No alternatives were suggested, and no refund for the second trip was offered if we could find alternative transportation on our own. The second driver could not follow instructions on how to find the pick up spot and was driving all over the neighborhood not listening to our real time directions as he drove. When he arrived, he asked if the three of us would all sit in the back seat because he had a car seat in the front passenger side. He was asked if he could put it in the trunk and he said, "Oh, I guess so," and picked it up and moved it. it wasn't strapped in- he just picked it up and moved it. He sped toward the airport and still arrived 30 minutes later than we needed to be there, leaving us uncertain as to whether or not we would make our flight. We did make it, but the experience was extremely frustrating. All in all, they were neither service oriented nor professional in our dealings with them. read more

The best car service I have found in the area. I travel to and from the airport almost every week for work and they are great. I tell them when I am flying out and when I am flying back and they take care of the rest. True door to door service. They are always very reliable, always on time and you are driven by a professional driver (no offense to Uber or Lyft drivers). You know when they arrive it will be a nice, big, clean, comfortable SUV (again no offense to Uber or Lyft drivers). All the drivers I have had have been very professional. Without a doubt they make my travel significantly easier. I would recommend them without hesitation. read more

Really impressed with Socal Executive Car Service. Really quick responses, very helpful. Prices very competitive. Our driver was lovely, dead on time for our 4am pickup. Can't fault at all. Will definitely use them again and have already recommended them to friends. Thank you! read more

Neesh was the ultimate professional when I came into the LA area for business on a few occasions and I won't hesitate to hook up with him again every time. Amazing to me that a gentleman from around the world and I had so much in common with one another and could have talked forever. He can count on my business when out there or anyone I know needing service while out on the Left Coast! Brilliantly-appointed vehicle and made the long commute very enjoyable while always on-time! I'm pretty demanding and Neesh met every requirement, so, he has my business whenever there! read more

Very professional. Felt safe in the car at all times. The car was very clean and in order.

Car service arrived on time. Car was clean and Nish the driver was polite, cautious and reliable. I arrived to my destination right on time. Would definitely use this service again read more