The whole experience was great-from beginning to end. Ask for Scott .Buy local and give them a tryread more

Good selection, good service, no pressure to buy. Recommended for outdoor and work gear and…read moresupplies.

Joshua is such an amazing REI employee! His energy and dedication to helping customers is amazing…read more He has helped us multiple times, and always remembers us and what we bought. He also knows his inventory, really really well! And he hustles! Thanks Joshua...see you again soon!

What a disgrace of a customer service at this place! I just spent 30 minutes waiting with a shoe in…read moremy hand trying to get a size and seen employees just help other people who weren't even ready and ignore me constantly. Will take my business elsewhere

Service was great but only because of the 2 gentleman doing what they were employed for at the…read moreentrance & they greeted me very well & pointed me in the right direction where what I was looking for was located. The prices of the hats were a bit too expensive. But there was this female employee behind the counter so annoying talking about how much she hated this one hat because it looked like an American flag & she said "There is no way I'm gonna put that xxxx on my head." then one of her coworkers said "we ARE in America?", soon after that she calmed down. Please just do your job it's only 8 hours. Anyone can tell she talked a lot & it was all bad Not even something positive. That's Not a great way to advertise your hats. I went to the mall just to relax & maybe buy a a little hat, But at that point I couldn't wait to get out of the store. This review is for that female NOT for the store. It's time we point out the employees not the stores.

This Lids location is a complete joke and should be shut down. Two times in one week I've shown up…read moreduring normal hours only to find the store closed -- no sign, no explanation, no professionalism. If employees can't even bother to put up a simple "back in 15" sign, why bother having a store at all? Customers shouldn't have to waste their time with a business that clearly doesn't care. No wonder there are so many bad reviews about this exact issue. Corporate needs to step in and close this place down.

I just wanted to give a shoutout to John for his excellent service. I was in dire need of new shoes…read morebut was dragging my feet getting new ones because of my specific workout needs and chronic pain issues. John immediately jumped to my aid when I walked in, and helped answer all my questions thoughtfully and compassionately. He took all the time I needed to try out different options and guide me through the pros and cons. As a bonus, my girlfriend was with me at the time, and she was so impressed with the service that she asked John for assistance when I was done. He helped identify what options could help and got her set up with some custom insoles. We both left feeling very well taken care of and have been enjoying the difference we already notice in our day-to-day workout routines. Big thanks to John -- we highly recommend asking for him if you're in need of assistance at this Road Runner!

Cannot give Roadrunner Sports SC a great rating, but it's also not terrible, either... There's not…read moreenough people at this location and they don't help customers. I've been in there many times where I just stand and wait and no one will help me. Definitely not my favorite location. Not only that, but now all of their calls go directly to a call center in Mexico. You cannot call the store direct to put something on hold. It's really frustrating and I did not think Roadrunner would implement this- but they have. The call center agents do not have the information on inventory. Years ago you could call the store directly to put items on hold or talk to a store associate. I understand the store gets very busy ....but no other retail location that I shop does this.

I had such a positive experience today at the Macy's at Hillsdale Mall. Since my brother was…read morevisiting from China, I purchased him a pair of Birkenstock. Unfortunately he has already 2 pairs. I tried to do an exchange at the Macy's in the Serramonte Mall. The sale associate informed us that the return has exceeded the return period by a few days. Therefore we picked 2 pairs to exchange for. The Sketchers was not available in the size required. We could'n't do the exchange since the amount paid didn't meet the requirement of equal or more to be able to do the exchange. He checked and discovered Hillsdale has both pair in the proper sizes. We drove down and Tyler greeted us with a great smile. He was such a great help and made the exchange effortless. He provided us with the perfect customer service. He carried on an engaging conversation while waiting for a manager's override. We left happy with the service provided and would return again just to have Tyler help us. I would like to mention that there was a young lady associate in which she started with the transaction. She had another customer so she turn us over to Tyler. She was awesome as well, very accommodating and helpful. Thank you to both. In this days and ages, it's difficult to find good customer service.

Love the selection at this Macy's, but the online order pickup desk is poor. The veteran employees…read moreseem more interested in socializing with each other, maintain their looks than helping the people standing right in front of them. It's a great store being brought down by poor service. Management needs to step in

Best customer service!…read more I've ordered from here twice now and both were pretty last minute, but it was no problem for them. They fulfilled my order quickly and the quality was still great! I believe the person that helped me both times was Freddy and he's very kind and helpful! I highly recommend T-Shirt Source Daly City for all of your custom apparel needs.

If I could give 0 stars, I would…read more I brought my graduation stole to T-Shirt Source in Daly City for embroidery and even paid extra to expedite the order from the normal 7 days to 3-5 days because my graduation was coming up. The day before I was supposed to pick it up, they called me and told me they had "lost" my stole. Instead of taking accountability, they told me to go buy another stole myself and that they would embroider the replacement "on the spot." I ended up taking time off work trying to deal with this mess, and to make things worse, I could barely even get ahold of the store while trying to figure out what was going on. When I asked if they could at least reimburse me for losing my stole, they told me they couldn't because they were "no longer making a profit" off my order. There was little to no apology, no urgency, and absolutely no professionalism. Then after all the back and forth, they suddenly "found" my stole and told me to come pick it up at 5:30. It became pretty obvious that they never actually lost it -- they just lied about it to buy themselves more time. This was one of the most stressful customer service experiences I've had, especially considering this was for a major life event. Really shitty service. I would not recommend trusting them with anything important or time-sensitive.

DO NOT WORK WITH THE SHADY VENDOR!!! I don't often write reviews, I am writing this to save others…read morefrom my terrible experience. If I could give them less stars I would. So many things wrong with this shady business that I will have to number them. Expensive, terrible quality and shady business practices. I worked with Deen who seemed to be responsive and above board until there were difficulties with my order 1. First, they are not in San Jose, when I finally received my package it was in a dinged up box from Pakistan. I thought I was buying locally, but when I asked to come into the store I was given the run around that it was no longer in San Jose, but somewhere in Burlingame and I was strongly discouraged to come into the shop. That should have been my first clue. 2. I paid $2000 for 32 baseball jerseys which I was purchasing for my son's Marine platoon. I was required to pay upfront and when I asked what if something was wrong, I was assured that they would rectify anything that wasn't perfect. My bad for believing them, don't ever pay in full upfront. 3. Worst of all was the quality of the shirts. I had purchased one for myself, by husband and my other son as well and, thank goodness, I washed them before I sent the rest to Japan. There was white crud all over the shirts because the backing on the decals had not been removed. When I sent pictures I was told they had used a new vendor to make them and would remake them with the new vendor. Wanting my son's team to get the shirts by the time they arrived back in Okinawa from deployment, I spent 20 minutes per shirt painstakingly removing the backing, not perfect, but better than nothing. There were other issues as well: Poorly made button holes, loose threads everywhere, glue where it shouldn't be. 4. After sending a lot of pictures of the poor quality I was told they would remake the order with the new "better vendor". I have been calling every week for the last 3 months and they have been telling me they were waiting for the decals, or they had to change vendors again, etc. I opened my email this morning to an email from them saying that they are unable to remake my order because they cannot make it any better. In conclusion, if I had it to do over again I would absolutely not purchase from NBN Sports. They do terrible work and are completely shady.

Avoid NBN Sports - they are scammers. Earlier this year, I…read morepurchased basketball uniforms through NBN Sports and worked with Deen. He promised delivery dates, and while the first shipment came on time, it was completely wrong. He offered to fix it, but that's when everything went downhill. Shipments kept coming incorrect, double orders were sent, items were missing, and the product was still not what I had ordered. After months of back-and-forth -- with our basketball season already in its final weeks -- we finally received everything. In the meantime, I had to spend thousands of dollars just to give my team something to wear for tournaments because NBN failed to deliver. I lost a lot of money and NBN did nothing to make it right. Despite all this, my rep tried his best and eventually got the first order finished. Then he called and said, "Let me show you we can make it right." Against my better judgment, I gave them another chance. This time I ordered branded clothing and custom-designed shorts. I received samples (not perfect, but close enough), so I placed another large order in June -- spending thousands of dollars again. Since then, I have received nothing. No product, no refund, no communication. Deen has since left the company, likely because of how poorly management operates. Before he left he assured me the refund would happen but given management he was ignored as well. Guy Irmy has refused to pay me back. I've been told he was instructed not to communicate with me and to simply ignore me until I went away. Meanwhile, NBN keeps the money. At this point, I've had to get a lawyer involved and would welcome anyone else who has been scammed by them to join in legal action. They also run under different business names, which I'll add here later. Do not do business with NBN Sports. They are dishonest, unprofessional, and exploit their customers. I would post picture of their work but have nothing