I had an excellent experience with Levy from Softcom Installer. He came out to reinstall my internet antenna and exceeded my expectations. Levy was not only polite and professional, but also very meticulous about his work and completed the job quickly. I couldn't be happier with the job he did. Thank you, Levy! read more

Softcom Internet Communications - Internet Service Providers Near Me - Galt, California

I love the garbage internet, the fact they market to a demographic uncapable of any other T3 isp. The technician they sent out one day walked into my house when I was sleeping because I didnt hear him holla at the front door. Don't send any packets to Softcom, they will lose 80% of them! 5/5 read more

Going on week 2 of service going out every night after the office closes. What is going on softcom! And yes, I call the help desk every-time this happens only to be told "We are not seeing any issues from our side". Not a happy customer ATM! read more

Softcom Internet Communications - Common occurrence! Not a happy customer ATM! - Internet Service Providers Near Me - Galt, California

I have been with Softcom for literally decades and I am very loyal, but over the past 3 weeks or so, I can't get them to answer emails (to sales or tech) I am sending on a dire cPanel warning for my email. I am now moving my email hosting to another company, sadly. I am very loyal but not being able to get a response to my business inquiries is problematic, and I can't lose my business email, ever. I moved to Easy DNS and they have responded promptly and have many instructional items that have helped me move my email for my business to a much cheaper and more helpful place. I am sorry for what I perceive as Softcom going down over the years and not innovating-- I hired them way back in the early 00's (maybe even the 90s, I am not sure) when we still had dial up from an ad and they were great while they lasted, but they appear to be brokers, not direct providers, at least for my services. RIP Softcom and best of luck to Maribel and whoever else is still working there, but as I can't reach you or get answers after about 7 emails on a question over 2-3 weeks, I can't risk my email and am saying cest la vie. read more

they seem to be doing better. down time is less and customer service picks up the phone, prices came down. not to bad of service now.

My household's relationship with Softcom over the past 7 years has been quite a roller coaster. My wife and I moved to rural Galt in 2016 and were prepared to accept the realities of rural internet offerings. We had realistic expectations of less bandwidth and higher prices. Though not ideal, such was the reality. For many years, we paid $100-$110/mo for 8-10Mbps Down and 2Mbps Up, and managed to get by with this bandwidth while both working remote in technology. In the years that passed, we'd received relatively stable and expected speeds and an average customer service experience. But the lack of improvement in bandwidth took its toll over time. In 2022, we had the option to leave Softcom for a similarly priced offering at 20x the download speeds and about 5x the upload speeds. This alternative offering worked out well for us for many months until we began to receive notifications of bandwidth throttling. As my wife and I both needed unlimited data plans in order to continue our work lives, we listed and reviewed currently available providers in the area and found that Softcom now has much higher speed offerings at similar and/or lower prices. We made the decision to re-subscribe to Softcom, and volunteered to beta test their new speeds at 400Mbps Down and 30Mbps Up. After a few months, we're very satisfied with the new speed and price offerings that Softcom is currently providing. It seems like the customer service has also taken a step forward as well. The average American household broadband speed in 2022 is 119Mbps. We are taking away 1 star on this review due to Softcom's sluggish innovative pace over the past half decade to help the local rural communities reach this average. That said, I think Softcom is finally heading in the right direction. read more

I want to thank the technician who came to my home to do equipment upgrade. He arrived withing the time specified and went to work even though it was raining. After he had finish and left my house, I tried to connect my devices, but I couldn't do it, I called the office and told them the problem I was having and whiting an hour or so, the technician returned to my house and help me with the problem. Thanks everything works great. Rafael. read more

User error! Thank you Blake for such exceptional customer/technical support and quick resolution! Softcom offers solutions...

Dealt with over a year of being billed for a service to find out the reason they didn't collect their equipment was because it was removed from the roof due to leaking damages. I'd suggest going with a service that's more reliable and budget friendly such as Starlink. read more

Loyal customer since 1999, through both good and bad, Softcom continues to deliver reliable internet service, AND outstanding customer service! I always prefer working with local companies who will go the extra mile to help their customers, neighbors, friends, and the local community! Thanks for being an excellent example of how business should be done! read more

A word of thanks to Softcom for holding fast to their original customer SERVICE attitude business platform. The harsh storms late 2022 , into early 2023 took a toll on our wireless equipment. Although our service was primarily steady, it had degraded to the point where it no longer worked at all. It was at this point where I called to request service. I spoke with one of Softcom's technical support team members and was informed that they needed to dispatch a field technician for further assistance. A team member arrived at my location withing one hour which is in itself commendable and after identifying himself got right to work. After a few minutes he told me that he needed to have a truck with a bucket respond so upgraded equipment could be installed on my antenna. One again the secondary team arrived within one hour and graciously maneuvered the truck through many obstacles in order to get it into position. At this point one additional team members arrived on scene and introduced himself as the technician whom I originally spoke with that morning. He reminded me that he was the original technician who installed my equipment and that he wanted to make sure he was there incase any questions arose with this unique instalation. Withing one hour I had a new wide beam receiver installed and aimed to the Mother Tower with precision. All of the rooftop antenna guy wires were tightened to spec inorder to keep the aim correct. I was so happy with the Softcom teams work that I offered to purchase for and drink for them, especially because the temperature was over 100 degrees that day. All graciously turned down my repeated offers and told me to enjoy the restored and improved service with I have. I have never taken the time to write about a company in the past but this Company exceeded my expectations and made me want to tell others. Thank you Softcom for not forgetting what got you where you are! Long time customer read more

just moved to area from Sacramento & couldn't change SSID/PW to pre-existing routers left by previous homeowner. I've done this several times before when we lived in TX, Seattle, Bay Area with different major internet providers w/o any issue. Blake in Tech Support asked me to bring routers to him so he could reconfigure them quickly, as opposed to leaving them for 24 hours, which was so helpful considering we gad a security system setup Appt the following morning. in the past, our router was hacked & I received frightening message from my own emails. Blake reconfigured our routers so I could change my SSID & PW whenever I want in order to provide us with greater security. #FeelingSaferAlready Thanks Blake & Thanks SoftComm read more

Honestly, in the beginning, I was skeptical about getting SOFTCOM INTERNET services because I've had bad experiences with other internet companies but I cannot express enough how pleased I feel with my internet. First of all, I want to thank Cecilia, their receptionist. She's very helpful, friendly and and precise when she gives information about their plans and service. Second, their technician, even though he was having issues connecting the signal, he never gave up. He was also very helpful and knowledgeable. And last but not least, I had the pleasure to meet SOFTCO's owner/manager who humbly assisted me fixing a final issue. Thanks Scott for your patience and kind assistance. Bottom line, I recommend SOFTCOME INTERNET services %. read more

Just got off the phone with Blake in Tech Support. I am so glad I called - Blake was professional and friendly, but he also went above and beyond by explaining what issues I was having and how the issues were solved. He took the time to listen and make sure I understood what was happening. In addition, he gave me up-to-date information about the towers and service including the expansion for excellent speeds in our area. Softcom knows with the changing times how important it is to not only keep their loyal customers happy but also show new customers that they are in good hands. They are definitely doing that! I have been with Softcom since their beginning and have seen many changes. Tech support has always come through and I am sure, with an asset like Blake on their team, they will continue to excel above any competitor around. read more

I give this company 5+star review! Our company works totally off the Wi-Fi and when ours went down BLAKE went above and beyond to get us back up running again. Thank you!!! read more

The technicians were wonderful with installing my new upgraded equipment, even with the wind and rain storm they stayed late and made sure everything was running right before leaving. My internet is working exceptionally fast and awesome. I highly recommend Softcom ! read more

Just wanted to mention that Blake from Galt Softcom was awesome for help. we are in our 70's and he taught us so much with our new computer. Softcom is lucky to have a caring and smart employee. read more

I do not normally write reviews. However, I think that I really need to this time. My internet was down. I called and connected with Blake. He was knowledgeable and patient and did not treat me like a dummy - a common event with most technical people. He solved my problem in a few moments and I am good to go and very appreciative of Softcom and Blake! read more

I seem to not be able to update review. I got my refund back pretty quick. It ended working out because I found a carrier that's way way cheaper anyways. Although price isn't the issue it's not showing up for installation appointment. It may have been operators fault, was told 7am not 7-11 am window time frame. This is my experience nothing like the reviews. This company called me a few times to threaten to take down review. This is America free speech. If I owned/worked for a company I would have made it right so the customers happy, instead of caring about your public persona-yelp review. Good day were done. This is my personal experience! read more

If i could put more stars i would! Have been using soft com for years and will be using these services for years to come. Always quick on customer support , Awesome team they have in the office in galt!! read more

Had a problem with our internet not working, even though everything was on and connected. Drove to their location in Galt and got my router fixed in less than 25 mins by Blake. Very nice and answered all my questions. read more

Blazing fast speeds if you're still living in 2001. Unfortunately they have not upgraded their standards to modern internet speeds at affordable prices read more

If you have a call, they are there to answer it quickly. Excellent follow-through after the fact, too. Many thanks to Blake.

Well, I just found out that ZTE is now servicing Wilton. So, I called ZTE to get a price on switching from Softcom. Here's what I learned about ZTE: Packages Speeds (Download/Upload) Mbps Monthly Pricing ZTE-10 10/3 Mbps $90.00 ZTE-15 15/3 Mbps $115.00 ZTE-25 25/5 Mbps $165.00 ZTE-30 30/5 Mbps $215.00 ZTE-40 40/10 Mbps $315.00 I was pretty irritated because I pay $119.95 to Softcom per month for 8 Mbps download and 3 Mbps upload. That's $30 more for less bandwidth!! So, I called Softcom. They gal who answered my call was very unhelpful nor showed any concern or interest in the fact that Softcom might be losing a long time customer. She was terrible. She also stated that there are no price changes for Softcom customers even though Softcom is aware of ZTE's lower prices. Seriously? At this point, ZTE is looking better and better. I am willing to pay $5 per month just to keep my Softcom email. For once, I'd really like to do business with a company that cares about it's customers. Softcom really needs some competition and I'm glad that ZTE is giving it to them. read more

Terrible company. Doesn't deliver promised speeds or customer service.

By far the worst internet provider in the area. Towers are always down and it takes days to restore . If you have an option DO NOT use softcom. read more

Spotty service at best. It's all I can get in my area so they don't have to try very hard since I have no other options. I'd gladly pay more per month if they would offer something better but they say the 109 dollar plan is all I can get. Lol read more

Our internet has been out for over a week due to the storm taking out a tower. Only thing is our neighbor has softcom and his internet is working. When I asked why we can't change to that tower I got a blanket response "it's not possible". This internet is pretty much all we can get right now where we live (and they know this) but as soon as something else is available we will discontinue our service with them. Terrible and expensive. Poor customer service. read more

Over 12 years and still going strong. Great technical service and great internet service. When the technician came out he was very knowledgeable and pleasant. Had problems a few years ago, it ended up being the router; they gave me a new one and all was well again. I never check the speed; but pages always load FAST! We have not needed to call customer service in a few years; however when we have called; we have had pleasant experiences. read more

110 dollars for 8 mb because you were the only show in town and we had no other choice. Now we do and I am so glad i switched to unwire.

Softcom is the only available ISP in our area, unfortunately, so we are stuck with it. Poor customer service, low speeds (though we pay for "premium" service) and spotty coverage. Tried making hardware changes (for which they charged full retail +) And didn't help anyway. Had a billing credit card issue and got dinged $50 for "reconnection" and $40 "late fee" because the credit card was compromised and cancelled. Softcom charged the fees despite it being a credit card mixup. Real heartwarming and boosts customer loyalty. They're gone as soon as anyone with a tin can and a string shows up: they'd be better. read more

We have used Softcom for years because we have to. The internet goes out all the time - off and on all day long. This is so frustrating as my husband and I work from home. When you call for support, plan to wait on hold for HOURS. read more

I have been using Softcom for seven years and have been extremely happy with them Their bandwidth is excellent and service good. Sure, I'd like better service hours but the stability of my Internet connection really doesn't require it. The few times there was a problem, it was alway quickly resolved. I did have to leave Softcom at one point when an older technology was not working well for me in the country. I had no issues with closing my account nor getting a refund for the hardware. When WiMax and then Point-to-Point was offered, my account was quickly and easily reactivated. The degree that Softcom went to get me set up and dialed in perfectly was amazing. I now enjoy speeds nearly unheard of outside city limits unless you are on LTE which of course comes with crazy low limits. My bandwidth usage would waste Verizon's best plan in a few days leaving me to pay thousands a month while there are no limits on my Softcom account. The team at Softcom is a great group of people that care about your Internet needs and are their to help when you call. Otherwise, you just enjoy the awesome service. read more

The technical support from this company is lacking. They are basically just open during regular business hours. If your internet is down, you can't call to report it until after 9am. On weekends, they are only open a few hours. We lost connection at 3am. Still.down 5 hours later, can't even call then.until 9.. read more

We started with Softcom fixed wireless again 3 months ago after a 5-year hiatus. They are now doing an excellent job in every respect - technology, service, customer service, responsiveness to problems. We are routinely getting 100% reliability and faster downloads (6mbps+) at a lesser price than we were paying for 10% of that speed with others. Five years ago, every single thing about dealing with Softcom was intensely frustrating, from poor and unreliable signal to abysmal customer service. They've turned it around completely and are now by far the best option in the Galt area. Give them a chance! read more

We have had literally an impossible time Getting internet! But softcom has done it! It took a tower and three dudes but they did it! And did not try to sell us a router and they saved us $100 because our originally expected 30 foot tower only ended up needing 20 feet so awesome! All of them were very professional considering it was 100+ outside. Now we can help our kiddo with his speech and actually download games, my husband can actually work from home and I can run my retail business without using all the data on my phone. Yay! Thank you thank you thank you! read more

I would like to share with everyone, that I think tech support rocks. I had to call Sunday for intermittent connection issues. I shared with the support person over the phone what troubleshooting (cleaned temp internet files, booted computer, router, antenna) I had done before I made the call. Unlike other places I've called in the past, he heard what I told him. That said, he didn't run through the troubleshooting script. He said he would look at a few things and call me back in 10-15 minutes. True to his word, he called back within that time frame, and said it sounds like a antenna alinement issue, and support would call me on Monday morning to setup a time for someone to come out. Long story short, Sean just left the house after resolving the issue on the roof. From call for problems, to resolve was less than 24 hours, with a tech coming out to the house. Great job Softcom !!! Additional information I will add for anyone looking for a great internet service. First, I've experienced over 99% connectivity, in that, they have very little downtime. They also offer unlimited usage on a wireless service. I know many companies offer so called "unlimited" service, however Softcom has a truly use all you want policy, at great speeds day or night. read more

Straight garbage. Don't waste your money. More problems than its worth. They never want to admit their service is crap. Always want to blame your equipment even when you have a brand new $200 dollar router that they program to be compatible with their service. read more

Hopefully I can finish this review before my internet connection is lost! I HATE this company and the people who work there. This company is consistent though; their customer service matches their internet service - both are deplorable and disgustingly AWFUL!! When they system check our speed, "we are getting what we paid for." When WE check it, when service is working - it's ALWAYS slower, and has been for well over 2 years. Robert B's review is spot on-accurate. I also believe they punish users (with lesser plans) by slowing and interrupting service, in hopes of selling the Extreme package, which is $349.95 a month. I'm DONE. Calling HughesNet on Monday! read more

They don't even deserve one star. This company is constantly at low speeds and no connection. You charge me SO much money for this dog crap of internet service? I'm going to go to ATT, because these guys don't deserve any customers as far as I'm concerned. I can't even believe this is allowed, and how little they care. read more