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    Solid Gold Management

    5.0 (1 review)

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    11 years ago

    Helpful 3
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    PetSmart

    PetSmart

    3.0
    (140 reviews)

    I had my husky groomed here for a bath and brush and the groom was not completed. The groomer…read morecalled me twice. Once to tell me the dog would be done in 35-40 minutes an hour in and the next to call me 5 minutes after that time was up to tell me that she didn't do the nail trim that was included with the service and that she was leaving for the day cause her shift was over. My dog was there for 2 hours, I don't understand how she didn't have time to complete it. She said my dog was being wiggly and that's why it wasn't done. I literally pay to bring my dogs here so that I don't have to trim their nails myself. I don't have the ability to do it at home. I am disappointed that now I have to take my dog somewhere else and pay more money to complete a service I already paid for. She was gone at 2:02pm when I came to pick up my dog and there were other groomers there that could have completed the groom if she needed to leave so badly. She also tried to upsell me on a Furminator package that I didn't order and now I think that's hilarious because she wouldn't have had time to finish it anyway.

    HOW TO LOSE A CUSTOMER IN 2 SHAKES OF A LEG AND A DOGS TAIL WAGGING! Here we go.....Loyal…read morePetSmart Customer for over 20 years. No longer! I am not sure what direction to take this review but suffice to say, their pricing in the Grooming Salon is highly suspect and potentially great substance for a class action lawsuit. Only a couple of years ago the nail grinding was a flat $15 and no need to make an appointment. They had a grooming package that they use to call a "top dog" that was between $35 and $40. Today I took the same dog that I have been taking there for 15 years (a 12 pound chihuahua minpin mix) Buddy, for a nail grinding. I was quoted $19. However the groomer Adan, said that if the dog nips it would be an additional $10. I told him that he was known to nip but the last groomers said he was getting better. Adan said that the grinding should take no more than 10 min. I also told Adan that if I had to pay $29 for a nail grinding that it would be the last time I would be a customer there...when I returned to get Buddy (7 minutes) my first question was, how did he do. Adan said he nipped a couple of times then settled down. He also mentioned Buddy didn't like the sound of the grinder. Duh???? What dog does? I left a $2 tip and thanked him then realized that I was indeed charged $29. For a nail grinding. When I asked Adan why, he said it was because it required him to not only grind the nails but trim them as well and that is why he charged an extra $10. Who makes these decisions? I never agreed to a special treatment and Im sure somewhere in the paperwork it stated that the ultimate price is subject to the whims of the groomer depending on how much he feels he needed to make. Though the Manager refunded the additional $10. And said she would speak to the groomer, I told her that never had I ever had to pay $29. For a nail trim for a dog that has had at least 100 in the last 10 years. Total BS is what my wife called it and I tend to agree. Regardless here is the bottom line to this epic review......across the street within walking distance is a PetCo whom I called as soon as I got home and asked what they charge for a nail trimming or grinding. They said it doesn't matter what ya call it the cost is $12. I also asked how much a full spa treatment would be for a dog including wash, nails, ears, and anal glands....the young lady said between $35 and $40 bucks. THIS IS HOW EASY IT IS FOR A COMPANY TO LOSE A LOYAL VALUABLE 20 YEAR CUSTOMER AND GO ACROSS THE STREET TO THEIR COMPETITOR. INSANE!!!!!!!!!

    Kahoots Pet Store

    Kahoots Pet Store

    4.1
    (75 reviews)

    I have been a Kahoots customer for many years. They have recently moved store fronts, but still…read moreremain in the same shopping center as 'Trader Joes.' This is the second time they have moved since I've been with them. When they first moved to their current location, for me, it was farther away, not nearly as convenient & it has a horrible parking lot! However, I have remained a loyal customer. Why? Because of two very special employees & the high quality standard of customer service they provide. From the very beginning, Jacki welcomed me like an old friend. She made me feel like I was already a part of the Kahoots family & not just another invisible stranger coming through their door. Later, when I met Carol, she was also very welcoming & treated me like I was part of the Kahoots family. Over the years, the two of them have shared with me their wealth of product knowledge & personal experiences. There excellence in customer service has been instrumental in developing a long lasting relationship. They have always gone above & beyond to help me, no matter what! Whenever I have had an issue or a question that they had no a mediate answer for, they did not hide from it. They did not waste my time with lame excuses, nor did they try to cover it with some BS answer. They would simply ask, "Can you give me a little bit of time to do some research & get back with you?" Skeptical? Yes! However, as it turned out they didn't forget. I am very happy to report that they have never left me hanging without an answer. They have always responded back in a timely manner. Providing clear intelligent answers, practical solutions, or otherwise, made thoughtful & helpful recommendations. It is my opinion, that when lead by their example everyone benefits. Because of them, I have remained loyal to the Kahoots family. Jacki & Cheryl, I APPRECIATE & THANK YOU for all that you do! You are my furever family

    If you're looking to buy food for your pet Kahoots is your place. Everyone here is friendly and…read morehelpful. I love that they have a variety of raw food, treats, goat milk, oils (salmon, etc) toys, bedding, leases and more. They even carry Dr Marty's raw food. They even have services for your fur babies Shots, teeth cleaning clinics, etc. I think the only thing they don't have here is grooming services . But I love Kahoots because they have brands that your traditional pet stores may not have, including a cold & freezer section. And because they honor our military they offer a 10% discount on your order. . If you haven't ever been inside, you should give it a try. It's a great place and pet friendly.

    Solid Gold Management - petstore - Updated June 2026

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