Great customer service. We use the hotel services there and they are the best. Our dog is in great…read morehands. Thank you

This is our favorite petsmart! We've gone to many other but this is definitely the one to go when…read morelooking for truly educated people when it comes to aquatic animals. They also remind you to get all your points at the register so you can come back and use your points! They took care of my vet bill when one of their staff accidentally cut my dog during a grooming session which since it was her first time I'm sure she was fidgeting. They helped me be stress free during that process and took care of the bill as promised. I appreciate their efforts in keeping the animals up for sale in a clean environment and they have great customer service!

Excellent Customer Service! Came in today to pick up an item and use reward points. Had a little…read moretrouble getting them loaded for check out . Alicia the store manager went above and beyond to help and get everything working smoothly! Thank you so much!

Rundown and old stuff on the shelves. Trying to buy bugs for our bearded dragon and most of the…read morecontainers have more dead bugs than live

The young Lady along with everyone else is Super Professional and Kind! I absolutely LOVE and…read morerecommend Kahoots! They ROCK! #ROYALTY s Mom says so!

Being from imperial beach, I am so glad to have an IB pet down the street from my home…read more The staff has always been friendly and helpful and while these stores may not be large , they carry the best selection of basic necessities your cat or dog may need. I have a dessert reptile pet and dont find much for him here but all my pup's needs are always covered here at IB pet.

Such a wonderful store! I'm not from the area but I go out of my way to drive here since the…read moreselection is great as well as the prices. Aside from those aspects the staff is very friendly and helpful, my favorite pet store for the needs of my spoiled kitty :-)

You never can go wrong when in a Kahoots pet store. I remember they had other brands of dog food I…read morewould purchase before they finally made their own brand. I love how they are pet friendly and my babies can go shopping too ( as you can see mine love the squeaky circular toys) lol Anyway, they are a convenient location, they offer services for dental and immunization. The staff here is great.

Healthy Pet Pantry is a great find for anyone wanting to better the health of their animals!…read moreCustomer service IS as good as everyone else says, but I want to be sure that others also know about the product options. Numerous options of raw, canned and dry food is available, along with the staff knowledge of what is what and why one type or brand might be better than another for your 4 legged friend. Along with the food options offered - If you are looking for goodies (nummies we call them at home), supplements, grooming items, carriers or toys ... you can find it at Healthy Pet Pantry.

A pet store focused on healthy pet food. Lots of raw and cooked food, large selection of kibbles…read moreand canned food as well. I wish they had a bigger selection of treats, bones, or like chews though.

Save your time and money and wash your dog at home!…read more 1. Very Unprofessional and not very friendly establishment. 2. You have to bring your own towel. 3. No rubber lead, brush or comb provided. 4. Your given 2 kid buckets. 1 filled with soapy water and the other filled with conditioner water. 5. They have human hair dryers. Very old, Cheap and low powered. Your better off taking your pup to El Cajon Dog Wash!

Took my mini schnauzer here and it was simple and perfect. First time using a self service place…read morefor dog washing. They have an anchor in the tubs to keep the dog in there. Warm water with spray nozzles. The only thing was the room I was in didn't have a table with an arm to tie the dog to. So I just blow dried him while he was in the empty tub. Will return

All 4 Pets is a family-owned pet store that has been a staple in Santee for years. For years they…read moreoperated out of a suite on the east end of the CVS/Discount Tire anchored strip mall on Mission Gorge/Cuyamaca (now home to Trader Joe's among others) before relocating to the west side of the parking lot. They carry just about everything you'd find at a big-box store, just in a smaller volume. Their prices might be a tad higher, but wouldn't you rather support local than a giant billion-dollar corporation?

Nice small business , friendly, good selection . They have the Good brands, not the junk others…read moresell.

I had my husky groomed here for a bath and brush and the groom was not completed. The groomer…read morecalled me twice. Once to tell me the dog would be done in 35-40 minutes an hour in and the next to call me 5 minutes after that time was up to tell me that she didn't do the nail trim that was included with the service and that she was leaving for the day cause her shift was over. My dog was there for 2 hours, I don't understand how she didn't have time to complete it. She said my dog was being wiggly and that's why it wasn't done. I literally pay to bring my dogs here so that I don't have to trim their nails myself. I don't have the ability to do it at home. I am disappointed that now I have to take my dog somewhere else and pay more money to complete a service I already paid for. She was gone at 2:02pm when I came to pick up my dog and there were other groomers there that could have completed the groom if she needed to leave so badly. She also tried to upsell me on a Furminator package that I didn't order and now I think that's hilarious because she wouldn't have had time to finish it anyway.

HOW TO LOSE A CUSTOMER IN 2 SHAKES OF A LEG AND A DOGS TAIL WAGGING! Here we go.....Loyal…read morePetSmart Customer for over 20 years. No longer! I am not sure what direction to take this review but suffice to say, their pricing in the Grooming Salon is highly suspect and potentially great substance for a class action lawsuit. Only a couple of years ago the nail grinding was a flat $15 and no need to make an appointment. They had a grooming package that they use to call a "top dog" that was between $35 and $40. Today I took the same dog that I have been taking there for 15 years (a 12 pound chihuahua minpin mix) Buddy, for a nail grinding. I was quoted $19. However the groomer Adan, said that if the dog nips it would be an additional $10. I told him that he was known to nip but the last groomers said he was getting better. Adan said that the grinding should take no more than 10 min. I also told Adan that if I had to pay $29 for a nail grinding that it would be the last time I would be a customer there...when I returned to get Buddy (7 minutes) my first question was, how did he do. Adan said he nipped a couple of times then settled down. He also mentioned Buddy didn't like the sound of the grinder. Duh???? What dog does? I left a $2 tip and thanked him then realized that I was indeed charged $29. For a nail grinding. When I asked Adan why, he said it was because it required him to not only grind the nails but trim them as well and that is why he charged an extra $10. Who makes these decisions? I never agreed to a special treatment and Im sure somewhere in the paperwork it stated that the ultimate price is subject to the whims of the groomer depending on how much he feels he needed to make. Though the Manager refunded the additional $10. And said she would speak to the groomer, I told her that never had I ever had to pay $29. For a nail trim for a dog that has had at least 100 in the last 10 years. Total BS is what my wife called it and I tend to agree. Regardless here is the bottom line to this epic review......across the street within walking distance is a PetCo whom I called as soon as I got home and asked what they charge for a nail trimming or grinding. They said it doesn't matter what ya call it the cost is $12. I also asked how much a full spa treatment would be for a dog including wash, nails, ears, and anal glands....the young lady said between $35 and $40 bucks. THIS IS HOW EASY IT IS FOR A COMPANY TO LOSE A LOYAL VALUABLE 20 YEAR CUSTOMER AND GO ACROSS THE STREET TO THEIR COMPETITOR. INSANE!!!!!!!!!