Over the 7 years that I've been in OC, the service at this place does not improve. The mozzarella sticks with marinara sauce are good and the drinks are delicious but I've waited over an hour in the drive through line for over an hour on multiple occasions. In addition, the other day, manager would not apply my yelp drink check-in as she said I needed to place the order online when the offer never says anything about that. I have even been given less change that the receipt said and had to ask for the correct amount. Do better sonic! read more

Stood outside in the cold waiting for an employee to help me for a pick up order. Instead they just walked by and right back inside without even acknowledging me. I understand they get busy, but it's really annoying when you're waiting for help and the employees don't even acknowledge you. You have to basically barge inside to get any help, which causes me anxiety to do. I just cancelled my order. read more

Horrible customer service! I went through the drive through yesterday and the drive through employee didn't make any eye contact, she handed me my food and I said thank you and she replied "yeah" in a rude tone and turned her back to me. she clearly didn't want to be there and it showed. I didn't think much of it and considered that maybe she had a bad day. However, today I went through the drive through again and it was the same employee and when I asked for mustard packets for my hot dog she appeared annoyed and when she handed me the mustard packets a few mustard packets fell to the ground an before I could ask for more mustard she quickly shut the drive through window and refused to open it. I called to speak with the manager and the woman who answered the phone stated that her name is Elizabeth and that she is the manager and also the employee that had been at the drive through and that there are no other managers that I could speak with. I informed her that the customer service was bad and that the employee at the drive through which was apparently herself was rude and she stated "well it's because we're busy I got to get back to work " and then she hung up the phone on me. At the time I was there they did not appear to be busy hardly any of the parking stalls had cars and there was only 1 other car in the drive through. read more

selena was the best!! such great customer service , so positive and kind !! she deserves so recognition !!!!!

After hours of arriving here, I was very hungry. I didn't eat breakfast. To have a better experience for my family first time eating here (as well as my self) I downloaded and ordered it through the app. Adding combos and burgers and such, it was pretty pricey. But the food "Look" good for a reasonable price. I looked up the yelp review of the restaurant, and it had two stars. I was kinda worried the outcome of the service we were going to be served. When sitting in the patio area, the young man came out with our food, and I thanked him for his service, looking at the order some things were missing, like the straws, napkins and ketchup. The young man was very kind, and trying his best to assist with everything as possible I try to sympathize with him. As I asked almost every time he left the door that, the basic condiments and my missing medium fries. The patio was very nice, not messy but still kinda neglected, if anyone really wanted to be outside the car. The food was kinda filling, but I expected a meal, so it wasn't it a pleasant experience. We wanted to try this place out for the first time, but I knew we were going to be disappointed. The Kitchen grade was not posted on the window, thus that could've been a warning, of a unpleasant service. From the look of it, no bathrooms were available for guest. I would like to try Sonic again, but somewhere else. read more

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Our family decided to try Sonics and come to our own conclusion since we've heard mixed reviews. My kids both like it and said they would want to go back. My wife and I wasn't as completely sold. We said we would go back but it wouldn't likely be our first choice. I'm not sure if it parking ever fills up completely because there must have been at least 30 stalls available for drive up orders. And they also had a drive through as well! read more

Worst service EVER! DISGUSTING CUSTOMER SERVICE!!! Stopped no less than 3 car hops to inquire about ordering, wait, etc. Food was delivered to wrong stall, which was of course empty. Manager questioned my not being there all while I was kept waiting for an absurd amount of time! Management is such a joke! Don't come here! Don't waste your time!!! read more

This is a drive-thru fast food place and ambiance Kinda reminds you of the 60's where you parked, place your order and eat your meal(s) in the car. We ordered combo 1: Sonic Cheeseburger with Tater fries and a drink in a Large size, double cheese burger with large slush drink. Service was good. The staff who took our orders was nice and sweet. We got our food in a timely manner. Burgers tastes good; moist and juicy. This is a nice place for late night snacks. Don't forget to check-in in Yelp to get a large drink or slush for $0.99. Enjoy! read more

Sonic Drive-In - Burgers Near Me - Fullerton, California

I often come to this location when ordering on the app there is usually a wait anywhere from 15 minutes to an hour. Usually this doesn't bother me too much I understand that low staffing and situations come up, however my last visit I spent an hour in a stall waiting for 3 drinks and when the finally got them the ice was melted and the staff said they couldn't re make them. Today I ordered on the app a Sonic blast with Reese's. Not only did it take an hour after my pick up time to receive my order but half way through the blast they decided to add Oreos. I have food allergies and am now having an allergic reaction due to...negligence? I didn't kid the hour wait, but an hour wait for an allergic reaction is not what I wanted. read more

Went to sonic for a quick stop. I had not been to sonic in over 10 years but my friends wanted some so we stopped. I ordered some mozzarella sticks, fries, a hot dog, and a slushie. The slushie was amazing just like I remembered it and surprisingly the mozzarella sticks were good too. I bit into my hot dog because you save the best for last. I pulled one short hair out of my mouth. My friends told me it was just mine and to brush it off so I did. I then proceeded to take another bite. Like a magician pulling this long strand of hair out of my mouth. It was embedded into the hot dog. After reaching out to the manager who took over 15 minutes to speak with me. I told her everything else was fine including the fries and mozzarella sticks but I needed a solution. She told me she could make me a new hot dog. I was very polite and told her I didn't want any other food and would likely not be returning. She said that's fine and was looking at me like I was stupid not offering any solutions. She seemed like she hated her job which I would too if I was working at a fast food joint at 45 years old. I was not rude to her in any way shape or form and she said she could refund me money. I said that would work thank you. She then took my half drank slushie and the rest of my parties food. Everything that I had ordered was taken and thrown away which I'm fine with but it was disappointing to see her treat me as a customer like it was my fault. If I could give lower score I would but what could I expect from a drive in with such a poor rating on yelp. This place is somewhere to go if you do not care about customer service or are completely intoxicated. Extremely dissatisfied. She did not apologize not even once. Where's the CEO.... read more

Sonic Drive-In - Hot dog with ketchup - Burgers Near Me - Fullerton, California

I've mistakenly ordered from this Sonic multiple times and am disappointed every single time. There is no pride in any of their product. Every time I order a shake or blast, there are 4 toppings on top and that's it. None of them are ever actually blended like they're supposed to be and as shown in Sonic's promotional pictures and product pictures on their app. Don't waste your time and money here, just go to the Mcdonald's across the street. read more

Sonic Drive-In - "Blue Raspberry Slush" But there's little flavoring in it, weird consistency - Burgers Near Me - Fullerton, California

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What in the world is this place?? Oh wow!! Where do I even start?? This was our 1st time coming here, per my kids request they wanted to try this place. Drove about 20 miles just to be utterly disappointed. The place looks so run down! Dirty peeling paint, trash cans overflowing with garbage, spilled sticky drinks everywhere. Broken beer bottles on floor, dark and gloomy menu screens, low flickering lights across the whole place. Everything was dark. I didn't want to disappoint my kids by leaving, since this place had been on the list of places to try. Stuck it out and stayed, since we figured we would just eat in our car. The food arrived and it was definitely not what we expected. We asked for a plain cheeseburger for one of the kids and they put everything in it. We ordered chili cheese fries and they were horrible. Dry, crispy chili on salty greasy fries. Coney dog tastes like a microwave hot dog. Think of reheated food from like a gas station or something alike. Totally gross, old reheated food with low quality ingredients. I really had to go to the restroom, the restrooms are all the way in the back by a sketchy parking lot. I walked in and walked out. Didn't even use it, pee everywhere and a corner with a mountain of toilet paper. Talk about the worst restaurant ever. Jeez Louise, absolutely disappointed with Sonic, what a nightmare of a restaurant! Do yourself a favor, make a U-TURN and go somewhere else!! read more

Nasty ass hell I got a burger earlier before work And the patty was hard It was almost like it was sitting under a heat lamp or something I got mad cause I was excited aha Y'all suck for that This location is terrible. read more

I guess the later gets the less they care about your order... We literally had our one order changed two times because it was not the correct flavor... It was kind of a bummer will I be back no read more

Sonic Drive-In - Pretty much A snow cone with 1/2 a pump of flavor (ordered a blue raspberry, watermelon & strawberry) .. - Burgers Near Me - Fullerton, California

Just terrible! I ordered my food on their app and they ended up getting my order wrong. The burger came out and it was cold and looked disgusting. The burger was supposed to have tomatoes but they didn't have any at all. The burger was just the worst I've ever had! Never going to this location again! read more

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Don't come if you think it's fast food. Park at a stall and be ignored. Pull through the drive through to wait 15 minites. Not lunch or dinner time. Just the slowest workers on earth. read more

I Love sonic, I go here all the time after school. I don't get food too often but the slushes are really good. read more

Sonic Drive-In - Famous Slushes - Burgers Near Me - Fullerton, California

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Milkshakes were such a bad value for the price that I paid. I ordered a medium milkshake for $7, but I received a small milkshake. I know way better places that give you more milkshake for the money you pay. This is was a 1/10 overall read more

Typically I wouldn't leave a bad review, but I feel the need to... The Guy who took my order was flat out rude. He was upset because he couldnt hear me, yes that's not my fault the music is playing too loud and he cannot hear me. I ordered a kids meal for my nephew, chicken strips with fries. They gave me tator tots. He's the pickiest kid and won't eat tots. So those went to waste. I ordered him a m&m sonic blast and the guy never asked me what size, and I paid for a large. I didn't know there were different sizes otherwise I would have ordered him a small. I ordered an Oreo sonic blast and basically got a vanilla shake with 3 Oreos. This sonic is the worst!! I'll never be back here. read more

Drove off. Thought my chicken club tasted a bit funny but I was driving so I didn't give it a second look until 3-4 bites in. I couldn't take it anymore. Handed my sandwich to my wife only to notice I was eating raw chicken. Needless to say we all threw our food away. Total waste of money. Hope nobody gets sick. read more

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I've been coming here for years since I was a kid and they first opened up here. In ALL of those years they have gotten my order right 3 TIMES. Even when I order something normal and simple its wrong or I'm given the wrong order. wtf man? the employees are okay, they look depressed and underpaid. they gave me the total wrong order again, somebodys random double patty burger. I didnt notice before leaving because they gave me the wrong side and I took it back assuming my burger was fine. Man I wish I checked it thats on me but would it kill this location to give me the right order from the get go?? read more

Associate didn't know how to make a cherry limeade with ice cream. I did not receive all of my order. I did not receive a recite either. When I called they wanted my recite number. The person on the phone not only argued was rude an condescending as well. Low IQs all around! Pathetic! read more

Sadly this place does not currently have the right amount of staff to accommodate Any Drive through orders you'll be here for 1hr before you get your food lol Go to IN_N_OUT save yourself the waste of time Literally.. read more

Don't waste your time. Only come through if you're willing to sit in the stall or drive-thru for 35 minutes for drinks only. NO FOOD ordered. Ordered ahead of time in the app, checked in and never had our drinks taken to the stall. Had to come to the drive-thru and still sit and wait for service. Pitiful. read more

I drove through on Friday, October 13th at about 10:15pm after a high school football game. Surprisingly, there wasn't anyone in the drive through line. I ordered 2 chili dogs, 1 plain hot dog, 1 order of tater tots and a medium french fry, no salt. First of all, the french fries looked like it was a kid size. Usually when I order my french fries with no salt, it is made fresh. These fries tasted like they were made a week before - cold and chewy. YUCK. My husband could only eat one of this chili dogs because they were so bad. He said the tater tots were real greasy. Plus the service was slow, which I wouldn't have minded if my food was fresh and tasted good. Also, a HEADS UP - double check your order before you drive off. My bag was missing my tater tots. :( read more

Rhonda here. Came with my eldest son and we purchased two medium slushees. To my horrific surprise, they messed these beverages up. Messed them up bad. My slushee was supposed to contain a blue coconut base with fresh lime, and my son's slushee was supposed to contain a blue coconut base with mango added in. Yet we received two blue raspberry slushees with NO MANGO AND NO LIME. Not even with coconut. This completely ruined my night and I have sworn to never return. My cat just died, so this was great. Thanks a lot. Edit- After a few more sips, we have realized that we were wrong. There is in fact mango and lime in our slushees. My apologies for my anger. Have a good night. read more

I'm surprised of how it change..I don't know what to say honestly. It's ok that the stalls are closed and only drive thru, but from 3 fries that we ordered, only 1 pack that was not salty! We order the chili cheese coney combo for 2 sets and it's honestly salty, it's like a bottle of salt got poured in it. I use to like your food, but seriously it's surprises me a lot! The fries that was in the combo, was 2 sets and the other set is additional, I dunno which one is which, but out of 3 pack, 2 was deadly salty! It's freshly made, as you said it was, and it's just freshly salty as well. You have a good customer service though in this store, I must say that. Just fix the saltiness please, coz I do know Sonic was good, not like this time. read more

Came here around 10:30pm. Went to a parking spot and pressed the red button for service, but one of the workers told me it's drive thru only. Got to the order speaker at 11pm just to find out they were OUT OF ICE CREAM AND MILKSHAKES. You guys could have mentioned that when I first tried to order. Or at least put a sign at the beginning of the drive thru line so no one has to waste their gas or waste their time. So disappointing. read more

Dirty ice in all of our drinks. So gross!!! How did the people making the drinks miss this? read more

Sonic Drive-In - Dirty Cup of SONIC Ice. Gross!!! This was July 2, 2023 - Burgers Near Me - Fullerton, California

We love the refreshing Strawberry Limeade. Also Love their ice along w popcorn chicken, chicken slinger & route 44 size drink is their sweet tea. Monica the manager help assist with my order. She was very nice. Went today and only the drive thru was currently working. Stalls were closed. I've noticed this has been happening a few times I've visit. Hopefully Sonic is able to bring more associate on board on a daily to get the stalls open. Would hate for this location to close. 5.12.21 read more

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The cherry limeade was delicious but the chicken strips and burgers weren't all that. It was okay but it's not something I think I'd drive all the way out to buy it again. The service was good. But like everything nowadays it's overpriced. read more

Apparently they are only taking drive thru. Came here and parked in a stall to order and it took them 10 min to respond and tell us they are only taking drive thru. WTF??? What's the point of having a Sonics with ordering stalls and not take orders the way they are known to take orders, and there are no signs or blocking of stalls to keep people from wasting time parking in the stalls to order! Waste of my time! read more

Anna the manager reached out to me after my initial review and sent me some coupons to encourage me to come back and give this location another shot. It took me awhile, but I finally made my way back over there and the service was much better. Glad to report that the slushee machine was back up and running! I appreciate Anna caring enough to try to make it right a going out of her way to make my impression of this location better! read more

I'm writing this review purely on the tater tots and the rest of the options that just seemed mediocre. On the corner of this location, you can have McDonald's and In-N-out. Knowing that, you would think this location better step up their game. The opposite happened. Burgers looked smushed and had a over charbroiled taste you can from Burger King. Everything just tasted over cooked. Tater tots were super crispy... very over fried. I'm usually not this critical about this, and wanted the family to try something besides the other burger places, but somehow, this particular Sonics location get cooked it all. Mozzarella sticks... the entire time my family was saying how Arby's sticks were much better. These were like eating string cheese sticks, over fried, and didn't melt in your mouth. I also noticed the staff that exited the door and brought food to the other customers in the car stalls, that they would just open the door so abruptly that you can see the plaster and paint chips on the outside. I'm going to give the location 2 stars for the nostalgia. I would need to seriously reconsider coming back to this location unless they retrain the staff on how to prep the food and be more careful/have some pride in their work. read more

Brought my kids to try sonic for the first time, for a little something special, while my wife was away at a work conference. This was my 3rd time ever trying Sonic in my entire life, because there just weren't any near where I grew up or have ever lived. I know that they are famous for their drinks and my vague memory about the food was that it was just okay. Nevertheless, a milkshake for the kids was a fun idea, so I went for it. I pulled in to the lot, and there was quite a line. I eyed the outdoor patio, but didnt know how things worked, so I pulled into stall 25. After 2-3 minutes, we decided on what we wanted to order, so I pressed the button to be helped. The wait time was exhorbonant! The screen told me that someone would be with me soon, but I just kept waiting and waiting, WELL over 10 minutes. I kept my eyes glued to the screen and then abruptly, the notification about someone being with me soon disappeared. Was it so long that it TIMED OUT? I then had to depress the red button AGAIN. Once again, I waited. I am not talking a simple 3-5 minutes, but it took a solid 8 MORE minutes for someone to acknowledge me and take my order. The ordering process was great. The woman who took my order was friendly, didn't rush me, repeated my order back, and overall gave me very nice customer service. I asked if I could leave my car and take my kids over to the patio to eat as to avoid a mess in my car and she told me that would be no issue, so that's what we did. I have awarded 1 star for her! Little did I know that we would have to wait some MORE. It took 35 minutes for the food to arrive and at that point my kids were HANGRY. The young woman making the food deliveries was a sweet as sugar, so 1 star for her. The food: EHHHHH, totally not good. The fries probably took the cake for being the worst part of the meal. The burgers were absolutely average, the cheese (not the bread) on the grilled cheese was burnt, and the hot dog was presented very sloppily. Even the milkshakes (we tried strawberry, cookies N cream and peanut butter) were totally average, or even a tad below average, to be honest. It was fun to take my kids out for something new, but I do not plan to head back anytime soon. read more

Sonic Drive-In - Wonky looking! - Burgers Near Me - Fullerton, California

Not sure if it's this location or a state problem. I first tried Sonic's in Utah and have been there several times in two locations there. The cherry limeade is my go to, but this location I can barely taste the time, but I did see a lime wedge inside. The tater tots is still good, but would prefer to have more than 2 ketchup packets. Kind of stingy with the sauces here. The classic cheeseburger tasted different too, not sure if the patty was made a while ago or whatnot. read more

I've been to Sonic on many an occasion. The other day, my wife and I decided to stop in for some beverages - nothing more. But we would soon discover that this was no ordinary afternoon jaunt to a local fast food establishment. Oh, no, dear reader... we were about to face a situation as unique as the flavor combination possibilities of a slush. What on earth would drive a man to write a review about a standard drive-in experience to purchase a frozen beverage. After all, dozens of times I'd made a similar trip - ordered via the Sonic app (for 1/2 price drinks all day, y'all) - and waited patiently for the carhop to bring my order to me. Always it was timely, always it was correct... and that didn't change on this fateful day... no. But something was definitely amiss. Welcome back, Matthew, the display read as I checked in... prompting the team inside to ready my order. It was simple - a large limeade and a medium limeade. Each customized to fit the palate of myself and my beloved. It didn't take long... and our world would soon be turned on it's head. A carhop approached. Out of consideration, I donned a mask. Safety first! Our interaction was brief - but left a lasting impression. She walked quickly, drinks on a tray, straws at the ready. As she approached I noticed she wore make-up. Silently, I wondered... was she wearing make-up on just the upper part of her face, or where her mask covered, too? How does one navigate that complication into the run of the mill getting ready routine of a trust Sonic worker? I rolled down my window, primed to receive the limeades balanced precariously. I read her nametag as she spoke. "Hi, welcome to Sonic. I'm your carhop, Jasmine. I have your large limeade and your medium limeade here." That was it - that was all she spoke - but my wife and I sat, stunned... that was all that needed to be said. I placed the drinks into cup holders, said thank you, confirmed I needed nothing else. She turned and walked away - I rolled up the window. Removed my mask. Turned to my wife. We both were in awe. "There's no way that was real," I said to her. My wife was shocked - still speechless. We'd both noticed something different about the normally ordinary spoken words of a carhop delivering items to a vehicle. Jasmine had just faked an extremely obvious, majorly drawn out, Southern accent. "Hah, welcome to Sahnic. Ahm your cahrhop, Jaysmihn. Ah haive your lahrge laaimaid and your meediam laaimaid heeah." We just stared at each other - not pulling our sedan out of our spot, not touching our drinks... just staring with amused grins at one another. Then, our minds started racing... "That was a fake accent, right?" "Why would she do that?" "Is she acting - maybe she's acting... like she is a CSUF drama student." "Maybe she's trying to mask a different accent." "Why... just why though?" "Is her name even Jasmine?" "Does she even work here?" "Maybe she just moved here from some Southern state..." "Does she try different voices with different customers? Or, is it always Southern?" "Does every worker try out different voices, or just her?" We sat there for far too long... we finally began sipping our drinks and I readied to leave the parking lot. The limeades were good, as per the usual from Sonic. But we were unsettled... and the mystery of the fake accented carhop puzzled us for the remainder of the day. "Is she actually Southern, but just bad at speaking?" "Like, does she get nervous? Is she trying to hide something?" "What happened in her life that would make her deceive strangers?" "What kind of life choices is Jasmine making? Why would anyone do this?" "That was definitely a fake accent, right?" All told. A fine experience - for a good price and we got exactly what we wanted. Or did we get more than we wanted? read more

I'm pretty bummed with my experience today. The lady got my order wrong, set the stall to another one, then they didn't cook my food. I sat there waiting for 25 minutes before I had to go up to them & ask where my food was. Honestly, the food should've been free at that point. Two stars because one of the girls in there gave us whipped cream for our puppy. read more

We stopped here another time at Sonic recently. I got their burger sandwich cheese melt with fries and smoothie Blueberry drinks. My girl loves this place. We need a Sonic closer to home. Nice customer service and location. Food is good and no so pricey. Cant wait to stop by again. read more

Super clean and a very welcoming spot! Great service from everyone. Everything came out hot and fresh. Emerit (I believe that's how you spell it ‍) he was great!! Super attentive and always checking up on us if we were good or needed anything. read more