I have been dealing with the Riverhead PC Richards for about the past two years. My husband and I…read morehave purchased multiple appliances for rental properties, a mattress and box spring, and also a kitchen suite for remodeling our son's recently purchased Co-op. Evan has been amazing in going out of his way to find us exactly what we need to fit our measurements at a price that we are happy to pay. Most recently I drove my 85 year old mother in from Old Westbury to replace a 42" built-in refrigerator. She was very specific in what she was looking for. I knew Evan would have the patience ad determination to find her exactly what she wanted. He was overly patient in going over the features and details and in answering her questions - sometimes repeatedly. He kept us informed of the manufacturing timeline and saw to it that the refrigerator was delivered ASAP, and on a day and time that worked well for her. I would also like to mention that the delivery team was amazing. They removed the old unit and installed the new unit to her satisfaction. They protected her hard wood floors and removed all the packaging debris. Needless to say, she was very happy with Evan and PC Richards. I highly recommend Evan and the Riverhead PC Richards store, they stand behind their merchandise, and are a pleasure to deal with.

I usually go to PCR in Deer Pk. However, I was in Riverhead today around 2p, so I stopped in here…read moreto check out over the range microwaves. A nice young salesman approached me & I told him I needed to replace my microwave but I want one with a full rack in it, similar to what I currently have. He went & asked someone if there were any like that, & he returned to me with a no. I browsed & we chatted about my 14 yr old microwave that I love. I told him that I'll keep looking. Then I asked why don't they make them with the rack anymore? His response, "Because they're starting fires". I never show my element of surprise because ppl will always talk bs when you opt to listen. I couldn't believe he would spread such misinformation, which could lead to destroying a brand's reputation. I left the store, & decided to shop online. Disgusted by his comment. Some people just have to have an answer. That was not a smart answer, nor was it the truth. He needs to be retrained.

I am writing this review because I wrote to the company twice thinking they would at least respond…read morebut that never happened. To be fair, I have purchased several appliances from them without incident. I purchased a new dishwasher (with installation). Had no issue until recently. The dishwasher wasn't draining. I checked YouTube for suggestions. Removed the screws and pulled the dishwasher out. To my surprise the drain hose was spliced to the old one with a rusty pipe, not to the T drain as stated on their website. So all of the dirty water was literally going back into the dishwasher. As I said, wrote to them twice. Not even a canned response. Check any installation from this shady company. I need a new refrigerator but not a chance I would buy another appliance from them.

I've bought a number of things here over the years and have generally been happy. Last night I…read morebought a defective TV and went back today and they made things right and I was out of there in 10 minutes. Overall this is generally the first place I go to for the kind of things they sell. Their prices are competitive with online and big box stores. Overall I'm happy with this PC Richard.

We bought a new refrigerator which was broken the day we got it. The interior lights do not work…read more Horrible getting service Will never do business there again I'm very upset and may have to go to small claims court

Good prices and they price match if competitors have lower price. However what rates 5 stars is…read moretheir staff with a special shout out to Randy-thank you for your help. Appreciate you.

Amazing ! Yes Professional ! Yes…read moreCustomerservice oriented with their word of satisfaction Ong Yes! I was pleasantly Surprised when I turnedbon Miele vacuum and ( 2nd use- Yes bad housewife) and it didn't work and tube broken. Called with frustration.WAS I SURPRISEDwhen the gentleman who took my called immediately remedied my stress within 7 min. I still am saying WHAT? I was frustrated he was listening I was disappointed - he reaffirmed my product was covered. A must visit! A must shop ! A place where local stores are in fact the best small.business to frequent and keep open. I am so Thankful Great work PC Richard and Son....

Told me stove was gas and in fact broiler was electric also told me stove did not have self…read morecleaning feature it did salesman don't know anything about the products there selling stay away from that store I live in co op in oakdale gas is included in my maintenance if I bought that stove I would of paid for electricity to run that boiler

GUS was amazing sound system installer the five stars was only because of GUS his service was…read moreamazing We came to look around and felt pressure from the employees everyone was approaching us like they make commission apon sales so we saw the sound system and decided I wanted to install some speakers that's when we met Gus he had no pressure at all just information on what we wanted and not trying to sway us into the most expensive sale if you guys need sound system installed Gus, he had our speakers in all four of our doors in no time we will definitely be coming back to install our amplifier

This review is from an excellent experience I had at this PC Richards location before the pandemic…read more Probably 2019. The staff was welcoming and well-informed. I bought a KitchenAid double oven which I have loved ever since. It was the mid November and I needed it by Thanksgiving and they accommodated me! I got a great deal--the Black Friday discount as that was in effect for the whole month. I'm in the market for a clothes washer, and I will be going there first!

Best prices. Best service. Good people. O Look for Mr…read more Gaines. He has never let us down. Customer for over 30 years

After many texts, emails, in store visits PC Richards did right by me. I received a new…read morerefrigerator today. I couldn't be happier. Thank Mr. Richard for hearing me and helping me. I will continue to be a PC customer.

The best service and the best salesmen Love coming here…read moreI have been shopping at PC Richards for over 30 years cannot beat a local family owned and operated company to deal with

TL;DR: We were verbally sold a Bertazzoni range at a specific price, invoiced for a cheaper brand…read morewithout disclosure, and while a refund was issued, management declined to honor what was represented and minimized it as a "miscommunication." This was one of the most deceptive retail experiences I've had, and how management handled it afterward was just as concerning as the sale itself. We visited the Hauppauge P.C. Richard location simply to look at 48-inch ranges, hoping to find something priced similarly to the Forno models sold at Home Depot. The salesman told us that all 48-inch ranges they sell are "higher end" and start around $9,000. A few minutes later, he returned and said his manager approved a 48-inch Bertazzoni for $4,000. Because there was no 48-inch model on display, he repeatedly referenced a 36-inch Bertazzoni on the floor as the example and made it very clear the deal applied to the 48-inch version. That representation was repeated multiple times, including at the point of sale. We completed the purchase and paid by credit card. Only after getting home and reviewing the emailed receipt did I discover that the stove invoiced was not a Bertazzoni at all, but a significantly cheaper brand. We immediately returned to the store, where we were told they could not sell the Bertazzoni for that price, and the salesman claimed he had shown us the cheaper model all along, which is simply not true. This is exactly what most consumers understand as a bait-and-switch. If I hadn't carefully reviewed the receipt, I would have unknowingly taken delivery of a completely different appliance than what was repeatedly represented. Management later issued a refund and apologized, which I acknowledge. However, district management later characterized the entire incident as a "miscommunication" and declined to honor the sale that was repeatedly presented. That response is important. When conduct like this is minimized rather than meaningfully corrected, it tells customers what the company is willing to tolerate. I'm sharing this so others know what to watch for. At this location, verbal assurances mean very little, and the burden is on the customer to catch mistakes after the fact. That is not how a reputable retailer should operate.

I am extremely disappointed with the delivery service I received on the morning of 3/18/26. Both my…read morewasher and dryer were scratched in multiple places during delivery, and my basement stairs sustained a significant wood chip. When I was documenting the damage, the delivery person made a dismissive comment about the front door being easier to use. I clarified that he never asked to use the front door, but he insisted otherwise, which was untrue. Most of the damage occurred while maneuvering the appliances down the basement stairs. Additionally, during installation, the washer hose snapped and caused water to spray everywhere. The delivery person simply taped the hose instead of properly fixing it. At the end of the delivery, he asked me to sign on his phone, but I refused due to my dissatisfaction. Later, I received an email with a forged signature and a statement refusing responsibility for any damage claims made after signing, which I never agreed to. I contacted the store and was only offered a $200 refund or a replacement, with no extension of the warranty despite my concerns about the damage. I also expressed my discomfort with having their delivery team return, so I accepted the refund to avoid further damage. They provided a contact number for the house damage claim, but I remain unsatisfied with this resolution. To make matters worse, the delivery person called me on his personal phone after I filed my claim, asking why I reported the incident to the store. I explained all of the damage and how he forged my signature and all he said was, "Yeah..". Now I'm being harassed on top everything. This is outrageous!

I came in today just looking for a humidifier and was kindly greeted by Tom Kennedy. He helped me…read morefind something that was in a good price range for me (didn't push anything that was top dollar) and then helped me check out. He even helped me bring it to my car! He is as genuine as it gets. Thank you so much again!