Made an appointment online requesting the afternoon on a specific day. Received a call a couple…read moredays later saying that they would not be in our area on the requested day and that they had to reschedule. When I asked if they could let me know whether morning or afternoon was available on the other days they presented as options, they said that I would receive an email with a two hour window the day before. I said that I can't just sit around at home all day waiting so I need to know if it's at least morning or afternoon so I can plan accordingly. They said they can't commit to either morning or afternoon. So I told them that we would find another company to assist us

The job was not completed as promised. The company charged me $600 for 2 men to come out and…read morereplace a WASHER DRAIN HOSE. Before the job was agreed to, I explained that the washer had been pulled out to fix a dryer vent issue and the company assured me that the team would be putting the machine back into the closet where it lives. They told me this was standard and not a problem - so I agreed to the price. (It's a big machine to move.) The job was completed in about 30 minutes. The 2 men were unable to return the unit to it's closet where it was supposed to live. (It was too heavy for them to do.) They left the unit IN THE HALLWAY and said I could followup with the company to correct the bill. I called multiple times to get the correction and they never returned a single call to me. Every time I called and got a hold of someone, I was told that "technicians" were disputing my claim? I SENT PHOTOS OF THE UNIT LEFT IN THE HALLWAY! And multiple times, I was told they disputed the claim. The job was not completed and I had to hire a new team rehouse the machine. WHO DOES THIS?? They promised the job to be completed and then when it wasn't, made no effort to recompense. $600 to replace a washer hose and leave it in the hallway. And then they take the word of their technicians over picture evidence. I'm sorry I chose them.

Can't get better service and design help anywhere.Ben was terrific. He went out of his way to…read moreunderstand your layout and taste.

Gorgeous showroom and parts department. My special order for a matching colored toilet seat did not…read morework out as planned and was given full refund in the end despite toilet seat was used and I lacked original box. The Kohler product did not perform as expected, repeatedly loosening up. Five stars for their patience in dealing with a demanding private customer.

I purchased an AGA Elise Series range from Plessers approximately one year ago, a nearly $13,000…read moreappliance. It arrived defective straight out of the box: one of five burners did not function at all, and the oven preheats at a fraction of the expected rate. What followed was a year of frustration. Plessers initially dismissed my concerns and directed me to the manufacturer, Middleby. Middleby directed me back to Plessers. After considerable back-and-forth, Plessers arranged a repair visit, but the technician arrived without parts. Weeks later, a second visit. The burner still did not work. The repair technician himself advised me to request a full return and replacement, as the unit should never have shipped in this condition. Plessers refused. When I disputed the charge with my credit card company, Plessers contested it. After that, they stopped responding entirely to my letters and calls. It took months more before they arranged a third repair appointment, at which point the technician again arrived without the necessary parts. One full year later, I have a $13,000 range sitting in my kitchen with a non-functional burner. I have received no resolution, no accountability, and no meaningful customer service only rudeness and stonewalling at every turn. I would strongly urge anyone considering a major appliance purchase to look elsewhere. Plessers' conduct after the sale has been, at every stage, deeply disappointing. I would not wish this experience on anyone.

Don't buy showroom items…read more We bought a full high end kitchen to find out later on that it was incomplete. They sold us a hood without the fan, and a set of three fridges without brackets. In addition they are denying the issue and not helping at all.

They saved my Thanksgiving!…read more My vacuum died a few days before Thanksgiving, the parts they received were defective and they still received the right parts in time and even fixed items that required parts that were no longer available. Extremely nice people and reasonably priced too! I am absolutely thrilled with them and couldn't more highly recommend them!

Absolutely the only way to go if you need appliance repair on the East End. They were friendly,…read moreefficient and honest. Got lots of free advice re: appliance purchase and upkeep. Don was a wealth of great information. Arrived on time and cleaned up after himself. I couldn't have asked for more from a service company.

Central air had a meltdown mid-July and started blowing warm air. Called Hardy and spoke with…read moreBrian. He really came through! The tech, Mike R, was knowledgeable and professional, made sure the system was working optimally. Jenn manning the phones is great as well. All told, couldn't be more pleased. Thank you!

Second hottest day of the summer our air conditioner decides to throw in the towel. Blowing air but…read morethe temperature​ of a Congressional Hearing. On a Sunday morning in July I thought we would be waiting all day by the phone. We called the regular number and a service picked up. She said a tech would call us. She didn't know how quickly. 15 minutes later Jack called. He would be at the house within 30 minutes. He got here with five minutes to spare. Ten minutes and a new capacitor​ later we were back in civilized temperatures​. A weekend emergency visit was $60 more than a weekday, but the total charges were completely reasonable. Thanks Hardy. You guys are cool.

Visit Date: September 3, 2024…read more This was the last stop my dad and I made on a Hampton's tour. I have this book called 111 things to do in the Hamptons you must not miss. So when I have a chance I've been driving out east to tour what's in the book. This is the oldest operating family run hardware store on LI. My dad and I met Charlie who was one of the employees featured in the book and he let us take a picture with him for instagram. I bought a Stanley. I was trying so hard not to get one but I finally caved. They had 30 oz ones for $40. I don't know if that was a good price or not but I got a nice green one. I wanted to support the store and wasn't sure what else to get I looked around to see if I could get a Christmas gift for someone on my list but didn't really find anything. This is a nice store to visit worth checking out for the historical factor!

Let me start out by saying as soon as I walked into the store I was greeted by multiple people…read moreasking if they could help me. I kindly said no thank you & want to establish that I'm not generalizing all employees that work here. But the one man who was at the register was beyond rude. I came in looking for a replacement toilet flapper & was confident that I had picked the right one. The employee proceeded to tell me numerous times that I probably did not get the correct one & that he should take a look at a picture of it with his "trained eye"... of toilet flappers. After I told him numerous times that I know that I got the right one for me, he goes on to tell me that he's sure he'll see me back in here because again, he's sure I didn't get the right one. I work for a local business that often shops at this hardware store as well as multiple others on the East End because I prefer supporting the local businesses instead of Amazon & other online companies etc. I am so disappointed & for the record, I got the right one and most certainly will not be coming back.