Derick did a good job and I had them come out again and as long as its within 30 days if u need…read morethem to come back they will. I recommend them. Also they were on time.

Erica did an amazing job in explaining the process and also was very flexible with my job scheduleread more

I work at a school and I use active pest control. I absolutely love them. We used to use a…read moredifferent company and they were so unreliable and wouldn't even communicate if they were gonna be a no-show but with active pest control I have never had an issue. They have excellent customer service and Edward is the best. He is kind, very detailed oriented, and explains the whole process and answers every single question that we may have. We appreciate him so much.

I have had Steven service my house a few times now and he seems very knowledgeable and takes time…read moreto explain things to me. So far, I am happy with the service.

We have a big grassy yard and a colony of stray cats... unfortunately we brought fleas into our…read morehouse because of this. Preferred pest control sent Gio to treat the outside of our property as well as the inside of our home and we haven't had a problem since. We stay up to date with our treatment program, and since starting it, we have yet to see another flea, ant, or even a spider. I cannot recommend this company enough.

We initially had this company come out for an inspection, which we paid for. We decided to move…read moreforward with them because the technician was honest, knowledgeable, and didn't try to upsell us on services we didn't need. We really appreciated that and felt confident choosing them. After the inspection, we scheduled an exterior treatment since it would still help with our bug issue. Before scheduling, we specifically asked multiple times whether we needed to be home, and we were assured that we did not. We provided clear instructions on how to access the back half of our house. Unfortunately, they never showed up--not once, but twice. We had to reach out three separate times, and despite that, no one came or communicated with us. We even kept our dogs locked up all day waiting because we expected the treatment to be done. We're disappointed because the technician made such a great first impression, but the lack of follow-through and communication has been frustrating. Reliability is just as important as good customer service, and unfortunately, that was missing from our experience.

Brian from Fenn Pest Control did a fantastic job. He was professional, punctual, and took the time…read moreto explain everything clearly. Instead of rushing through the application, he was thorough and made sure all the problem areas were completely taken care of. I really appreciate his attention to detail and highly recommend asking for him if you need service.

HOA company used Fenn for our termite inspections, and Alejandro Sanchez was our inspector. Real…read morefriendly and did the inspection thoroughly, especially when it came to the attic. Made me feel at ease knowing I didn't have any termites for my house I've been in for 10+ years. When you get service request for Alejandro!!

This review is for this specific job!…read more Living in a wildlife preserve in San Clemente, we deal with a unique set of challenges, and having the right team makes all the difference. Sebastian and his crew were outstanding, but I especially want to recognize Erick. Erick is incredibly skilled, a true craftsman. His work as a carpenter is precise, thoughtful, and built to last, and his expertise in pest control is just as impressive. What really stood out, though, was his attitude. He's patient, kind, and takes the time to explain what he's doing and why, which builds a lot of trust. He didn't just come in, do the job, and leave, he followed through, checked every detail, and made sure everything was handled the right way. That level of care and accountability is rare. They are a large company, and I imagine it's not easy to maintain consistency across teams, but Sebastian and Erick are exactly the kind of employees you should be proud of. Their professionalism, dedication, and genuine care for "getting the job done" for customers set a very high standard. If you're lucky enough to have Erick assigned to your home, you're in excellent hands! NO BS, people's character speaks volumes.

NON STOP SPAM MESSAGING Found HomeShield when I clicked "get other bids" and have had non stop…read morespam from Zachariah daily spam requests. The best part? When I actually tried to get them to provide service THEY WEREN'T AVAILABLE Not sure if it's a real business or a bot farm but literally requested yesterday that they stop spamming me and Zachariah said my number was removed and here 9 hours later I get another one. Don't do business with a bot farm!

They came by unannounced to offer their services. They explained everything in a friendly and…read morehelpful manner, so I decided to go ahead with the service. To be honest, spider webs had been multiplying rapidly, and I'd been seeing cockroaches more often, so it was perfect timing. I scheduled the service for a later date, and the technician, Rafael, did a very thorough and precise job. The next day, I found several dead cockroaches around my house, so I could tell the treatment was effective. Although the maintenance period is coming to an end, they advised me to wait and see how things go for a while before reducing the frequency of visits. I highly recommend this company. Translated with DeepL.com (free version)

Vincent took care of all wasp nests. Thanks for the fantastic job. My family appreciate the great…read moreservice done.

Excellent service! He came to my house, very professional, and had great communication from start…read moreto finish. He responded quickly, arrived on time, and completed the job efficiently. I highly recommend them to anyone looking for fast, reliable service. Thanks Tommy!

Thanks to a neighborhood possum, our backyard became completely overrun with jumping and biting…read morefleas, putting our Memorial Day backyard plans in jeopardy. Thankfully, Tommy from Total Impact Pest Control responded quickly to our concerned inquiry and was out to help us right away. Within just an hour, there was a night-and-day difference -- not a single flea could be found. We were so impressed that we also signed up for monthly service to help with mosquito control. We're looking forward to enjoying our front and backyard again. Thank you for saving the day, Tommy!

Kinda made a pact to myself not make recommendations because I feel badly if their experience is…read morea negative one. But.....this company I am in the process of using right now is too much of a blessing to keep to myself. Rat in wall, attic, they are doing the whole 9 yrds. From traps to sterilizing attics, so clean, polite and the price thousands below other quotes I received. Pictures to prove what is being done The company HomeShield, review on Google and Yelp Randy. Heriberto, Rosales, Oscar, Manga. 5 stars to each This is the way to curb all the rip off quotes we get. Did my homework. It paid off.

I had an excellent experience with HomeShield. Both the inspection and service were done…read moreprofessionally and thoroughly. Thank you to Eric (inspection) and Vladimir (service).

We've been using this pest control company since we moved into our home in August 2025, and I…read morehonestly can't say enough good things about them. They've always been reliable, professional, and incredibly responsive. If I text with a question, they text back. There was one time I was accidentally charged, and they refunded it immediately without any hassle. The owner has always been kind and easy to work with, and every technician we've had has been respectful and professional. One thing that really stood out to me recently was when we got a new puppy. A technician accidentally left our gate open, but instead of ignoring it, he personally texted me to apologize and took full responsibility. That kind of accountability says a lot about the people they hire and the culture they've built. As for the actual pest control--they do a great job. We rarely see spiders or bugs throughout the year. When summer rolls around and the ants start showing up, they come out and handle it quickly. If the ants get especially bad, they'll even come back for an extra service. Honestly, our biggest ant problem comes from neighboring properties, so that's not something any company can completely control, but they do everything they can to keep it under control. I get pest control companies knocking on my door all the time trying to earn my business, and I never even consider switching. Good customer service is hard to find these days, and this team consistently delivers it. Highly recommend.

We have been using Wipe Out Pest Control for 3 years and the company and its employees are terrific…read more. This is the first time that River has been here and he did a thorough job in covering all the spots needing attention as well as two where we noticed spiders and small bugs. We are pleased to have this company take care of all our exterminator needs and look forward to seeing River and all the crew in the future.