Wow, honest trustworthy people at the place! They explained everything. Old fashioned kinda people!

Spent $5,000.00 to have my Chevy Avalanche brought back to good condition. Since I got it back, there is some sort of draw on the battery and I have had to replace it three times in 10 months. I took it back to them and, of course, they could not find a problem. Not a legit place. read more

Communication was excellent by phone and text. Got an itemized list of issues, most I suspected, and they waited for my approval before working on car. I had a loaner car while mine was being fixed. Service was excellent. Manager was nice, other staff very friendly. Will go back again. Price was expensive but it is a Subaru and cheaper than dealer. read more

They tell stories that are not true. I'm not sure why they can't just be honest, why take advantage. Do they need money that bad. They wanted to replace a battery for 364.00 dollars. we had it tested down the street and it was 94% on the good side. Really, and people trust them ? read more

Dropped my SUV off for a simple emissions inspection at 8:30am with the expectation of picking it up before they close. Since I hadn't heard anything by 3:30pm, I went back to check on it. They told me their machine was down. Then, why didn't they call to let me know?!?!? Fortunately, I was able to take it somewhere else before the end of the day. But, beware that the communication from Sparks is not good. read more

Terrible customer service in the office. The guy in the office treated me like a jerk. The estimate to fix my truck was twice as much as any other shop. The guy in the front office was extremely unprofessional and should be fired. I wouldn't let them work on my vehicle ever. read more

Very professional business. I always feel confident that the issues that I'm having with my vehicle are addressed.

Sparks Tire and Auto is now our favorite car repair shop in St. Charles County. Not only are they thorough and take time to explain, but they do so with courtesy and understanding. This is a very professional business where the caring attitude makes the extra tipping point! This family knows how to keep folks in the loop and appreciated. Thanks for your great work!! read more

This place charges an insane amount of money to service your vehicle. Best advice is if you bring you're car here and they diagnose the issue, call around and get quotes because I can guarantee you will find somewhere that's cheaper. I saved $400 by doing this. Total frauds Edit: This is for the St. Charles, MO location. I am not sure why it says I'm in California. read more

Ladies, Ladies, Ladies take note! I have been to A LOT of places to get auto work done and I always get a feeling like you are getting taken. Please give Sparks Tire & Auto a try. They are right off Hwy 94 behind Country Club Car Warsh ( the R is not silent) tee hee. You can't miss the Bright Blue roof. Fast, Friendly, Clean, great price and very knowledgeable technicians and I definitely didn't feel like I got taken. The technician made recommendations on what to get fixed in the future. Communication and customer service all get a A+++ from me. I will not go anywhere else now. I have found the best AutoService!!!! Soooo if I did get taken.... they did it Fast, Friendly, Respectable and Efficient and all for a great price. You gotta check them out! read more

Absolutely horrible. LIARS. Prey on women and rip them off. Second opinion from another place on my moms car revealed Sparks was lying to her and the real repair cost her 1/4 of what Sparks claimed was "needed." This was AFTER she let Sparks "repair" it once only to keep having issues and hear it needed more extensive replacement. IT DID NOT! The other place fixed it on the spot and for very little money. Sparks is horrid. read more

Used Sparks for new truck tires based upon priced and friend referral. Very good customer service and knowledgeable staff. My new stop for tires, for sure. Look forward to doing business again! read more

I have had my vehicle repaired there 2 times.... The first time was for Electrical Issues... They had the car all day long and said they had to replace the negative ground lead... I asked what took so long and they advised me that it had 2 connections (Told me the truth here). One to the engine and one to the frame. They told me that to get to the ground that it is buried under the fend and takes a long to get too.. (LIE). A final cost was $500.00.... A year and 1/2 later I had to replace the battery cable again because it went bad.... UGH... Note the (LIE)... Yeah... The Frame Ground follows straight forward down the frame to just up behind the bumper.... No jacking required, climb under the vehicle reach up to it with a socket and take it lose.. Entire job about 1 1/2 hours... I purchased the part for $85.00 that was a GM Certified AC Delco Part. The one that they installed was not a GM Part, but rather an aftermarket version. The 2nd time was for Oil Pressure issues... Bad Oil Pressure switch which I diagnosed, so they did not have to... They replaced the switch and filter screen and charged me almost a $1000.00.... About a week later the same problem returned with the oil pressure... Today I have to work, so I am missing work (not getting paid) to have my car worked on. Turns out the Oil Pressure switch was bad.... The first time they put in an off brand to save a few bucks, but they sure didn't pass on the savings to me... They put in an Factory Authorized GM Part and have not had a problem since... Doing some research, I can buy the GM Delco Original Equipment Part for $29.00... Add the Filter and the special socket to install it cost a grand total of $40.62. For the parts, they did give me a 25% discount.... Mighty Generous see how they charged me $365.00 for substandard part that failed in less than a week... They also charged me an additional fee of $40.00 for Environmental and Shop Fees... The only nice thing I can say about this place is that they have a very nice and professional looking location... But at those prices, they can afford too... They will also give you a cup of free coffee.... Any anytime you go there, they automatically scan your tires with this laser and take pictures of the tread, tell you how bad your tires are and try to milk you for more... And what ever you do..... Do not give them your address... You will be receiving junk mail from them forever.. UGH read more

The best place to go for honest work! We have been going for years and will continue to come to them. They also send coupons in the mail that we have used. read more

I've had a 2007 Lexus ES350 for several years. I was considering selling it but decided I wanted to keep it another year and therefore was going to do some needed maintenance (it had been a GREAT car.) In this case get new struts. During a seasonal check up/oil change at Sparks, they told me it was needed and they had a "special" going on (Buy one strut get one free or something, total was $1800.00 for all 4.) When I got the car back it was pulling hard to the left, the wheel would literally jerk 90 degrees left. I thought I had a flat tire it was SO off. It did this many more times so I took it back in to Sparks. (Dropped it off, got a ride home and a ride back to pick it up.) They said it was fixed and that the struts they used are pre-assembled and not what most places use. That these pre-assembled struts were not tightened by the manufacturer and this was causing my issue. They blamed that manufacturer probably 5 times by the time I left. OK...so you use cheap parts on my car and didn't check to make sure they were solid...blaming someone else for your lack of work. NOT ONE hint of admitting they missed anything...all on the people that sent them a (expletive removed) part (that is still on my car.) Problem is after I took it driving 2 days later it does the same thing, but this time it's pulling left and sometimes right. Problem was NOT fixed. Sparks again puts the blame on the manufacturer of the cheap, pre-assembled parts they used. They said the struts parts were not tightened. I told them it has a popping noise in all tires as well as the pulling. They ask to see it AGAIN. Never ending cycle of getting a ride there, ride home, ride back to get it and then back home. No thank you. By this time I'm done and I took it to the Lexus dealership. They confirmed that the parts used by Sparks were cheap, pre-assembled & sub-par for the price. They said without taking them out and re-installing new ones, they can't see what Sparks did and of course that will cost me another $1500.00 or so. It pulls, it pops and is ruined. This place lies, cheats, and blames others. (through my BBB complaint they again offered to see it and fix it IF it was their fault...PASS. Of course it's their fault, but they will again lie and say it's not. They also lied to the BBB and said I'd stated I'd bring it to be fixed but missed my appointment so my supposed appointment was cancelled...I very clearly stated that I had no interest in bringing it in yet again.) Stay away, especially on higher end vehicles. read more

Sparks is servicing both our family vehicles and our company fleet. If I could, I would give them 6 stars, because of the way they do business. Compared to most shops, they are way ahead of the game in communication, performance, and even comfort of the waiting room. You will get a text update on any work needing to be approved. Also, they give you an online account to track both past and future repair needs. Location is very easy to find look for the big blue Nappa building. If you want a shop that is honest, clean, timely, and overall excellent come here. Thanks Sparks read more

I was looking for a set of tires that were on national back order from big name shops and a couple online places. I found a few sets at local and online shops this week looked on Yelp and went with reviews and am glad I did. I got no major work done as I only needed the tires and mount&balance but the whole staff was friendly and great to deal with from the call to pickup. Great savings over other local and online shops. Look forward to future business here! read more

Omg! I just got an oil change and tire rotation for a Subaru Impreza. It was $96!!! No thanks! Next time we'll be going somewhere else!!!

This automotive repair shop is perfect if you want to be taken advantage of financially and with your vehicle! They claimed the brake pads for my car (09' Nissan) needed "special" clips that cost extra. Walking into an auto repair shop later that day I asked to see brake pads for my car-- funny. They came with clips! They told me the job would be 3-4 hours to replace brakes in both front and rear and then clean my cabin air filters. When I called 30min into the job asking for them to stop the person working on my car said "we're already halfway done!" When questioned about the 3-4 hour timeframe they said they needed a part from another store (which is about 30min away) so I'm sure part of my $500 in labor fees had something to do with waiting an hour for the missing part. I can admit I am lacking in understanding about what is a fair price for car services, but after this debacle I will be sure to NEVER go here again, and make sure I get a second opinion because for a small town shop in Saint Charles I don't see how they can charge dealer prices for labor when it's sub par. The bottom line, if shopping around for a place with integrity who would be willing to pay the same prices as their customers this is NOT the place. read more