Blanca went the extra mile to make my purchase safe and easy to carry! Thank you so much!!!read more

I've shopped at Koontz for decades and always loved this hardware store; it has been a lifesaver a…read morefew times. The staff working the aisles always ask if they can help, usually have the best suggestions and steer me towards the right products. Today I just wanted to buy a sheet of sandpaper that was marked as $1.79 and it rang up for $2.50 at the register, so I told the cashier wearing a surgical mask that's it's marked $1.79 on the aisle and she says "I'm just going by what the bar code reads". So I went back and checked, told her again that it was marked $1.79 so she marched back with me and I apologized to her that she had to walk back, but it was indeed only $1.79 ...she goes "well, you must be desperate!" and I said "Why am I desperate? For 80 cents?" :D Have to laugh I'm not that cheap or desperate, but just like to pay what the price is marked on the item out of principle. A note: Under California Business and Professions Code Section 12024.2, it is illegal for a business to charge a price greater than what is advertised, marked on a shelf tag, or posted on the commodity itself.

Quick, easy, accurate, and best deal for key duplication I've found in the area. And so nice!…read moreDefinitely will be my go to spot when I need to make key copies.

Wanna see a bunch of crazy rat statues while you shop for your hardware needs? Wanna be helped by…read moreold school Valley dudes who know everything there is to know about hardware? Then come here! Love love love this shop. Located on the corner of Carpenter and Ventura in the mall with Lala's Argentine cuisine, the store has everything you could possibly need when it comes to hardware supplies. I've been shopping here for years, for everything from mops to keys to car fob batteries to screwdrivers and Lord only knows what else. Their prices are great and their merchandise is fantastic quality. It's a big store too. Come and have a look!

Great little hardware store! Wanted to highlight they sell super cute handmade wooden receptacles…read moreby a local artisan who is disabled. They are lovely and inexpensive.

Simple and straightforward experience. Asked for a key and it was made quickly. Friendly service!read more

Great neighborhood store. Great selection. It has become almost like a general store recently,…read morekitchenwares, gifts, gourmet food, unique selection of products/gadgets. Surprising, but it kind of works - especially if you need an impromptu gift and no time to hit a mall. Their plant selection is good and I always find something tried & true and with a reasonable price. I like being able to get what I need when I don't have the stamina for Home Depot. It's always easy to find an employee to answer a question and the cashiers are friendly (they keep a nice amount of lines open. Paint department is really good and I have to give a shout out to Alondra. She mixed a custom color for me and not only was she knowledgeable and made my selection quickly, she was thorough, helped me land on the appropriate finish I needed, and was so thoughtful & friendly throughout. Thank you, Alondra! five stars for you!

What happened to this location? It was so much better until it became Ace. I had a previous…read morereview of 2 star review but now I feel so moved to give them 1 star. There's not one friendly face. If Disneyland is the happiest place on earth this has to be the sadest. I asked nicely Rafeal at the customer service a questibn and his attitude was so off putting. He must have been having the worst day. Seems all the employees hate their job. There's not one person that offers you help. In the nursery those people seem so upset I feel they want you to stay away. It wasn't always like this. This place used to be great until it became ACE, and the prices are much higher even with the times. There's a good selection here and parking is good. But with their customer service and product qualty it's not worth it, I'm not supporting this location. Although it convenient I'd rather show elsewhere. Customer service negative 5 stars. Products 4 stars Location and parking 5 stars Nursery 2 stars Overall experience 1 star

Had the best experience at Laurel Hardware :)…read more The real standout of the night was our server, Nadia, she was incredible! So warm and attentive, and just really made us feel taken care of the entire time. She really made the whole experience feel special. We had the ribeye, truffle fries, shrimp appetizer, bolognese, and a couple rounds of drinks. Everything was great, but honestly the service is what I'll remember most. Would definitely come back!

Nadia was amazing and so personable, don't ever let her go! We loved our experience, 10 stars all…read morearound

This is my go to hardware store and paint store and garden store! Been living in the neighborhood…read moresince 1990. Takesha is my absolute favorite! She's so helpful and knowledgeable. During the Covid shutdown, I made a huge fruit and vegetable garden at my house, and she gave me so many tips and inspiration. I built planters from wood lumber. The guys in lumber would cut things to size for me. I bought bricks and cinderblocks and chain-link. So much soil and dozens of large ceramic pots. It was a pleasure to come into the store sometimes multiple times in one day. I'm still doing projects at home and I always feel welcome and get the best help at this location.

Not good at all. One of the rudest experiences I've had at any venue, so I thought it's worth…read morewriting about. Two stars instead of one, because the manager on duty said they were going to talk to the main manager tomorrow. I was simply trying to get a couple pieces of wood cut and immediately was met with a miller who did everything from our first encounter to let me know he didn't want to help me. He refused to make any eye contact or even look at the information I had written down regarding the cuts I needed. I asked him his name, and when he answered, he even begged me to go complain to the manager, said he would even do it himself! ("what's happening!" I kept wondering." almost laughable, twilight-zonish.) He proceeded to get the order wrong, something I caught when I was prepaying for the cuts inside the store. Once I returned to him he (Jeremy) belligerently blamed me for his error, did his best to exude snarkiness, and seemed as though he was finally going to get the confrontation he seemed to want from the beginning. All very odd since I wasn't going to get into some kind of personal squabble with him. There are other details which could make this truly disturbing but I'll leave it at this and hope the managers at Anawalt Lumber, a place I've been going to for more than 30 years (without this kind of incident) respond appropriately and show it really cares about its customers. If not, I'll take my business to another Anawalt: I've found the one at Sepulveda and Pico to be pretty courteous and friendly.

I needed wood for an absolute disaster of a bed I got off Amazon…read more Picked the wrong day to come (it was their SpringFest) but any other day I assume they have plenty of parking. Even with the fest in full swing, the staff was helpful, they didn't mock my lack of knowledge and I got a lot of wood fast for a fair price. So yeah this place is pretty awesome.

I stop at the store with my husband to get tools. I went to the plants section and Karla was there…read moreand really help me making a decision. I went to look for fittonia and ended up with 2 other more. She was so knowledgeable about plants and help me a lot. Thanks Karla

I first went to Emil's when I started working down the street in 1993. Don't work there anymore,…read morebut stopped by again on my way up Robertson and it is still the best for all your Hardware needs. Great people. Chill vibe. Helpful staff. Also, my grandfather used to own and run a Hardware store in Fayetteville NC and this place reminds me of him.

Update I called to…read moresee if they do same day returns after buying a ladder. When I talked to whoever answered the phone, he asked for what it was and I said a ladder. Immediately his tone changed and he said there's no return it is final sale. I let him know we just got it like 10 min ago, didn't use it, it hasn't even left the car. He said the cashier told me that it is no returns, it is on the receipt and I just let him know that she did not mention this. This must have triggered something because he started to get more aggressive over the phone and started to go on a rant of his own saying things like " I wasn't born yesterday, people use them and return them all the time." I let him know multiple times "that's fine" to his rant about not accepting returns from ladders until he would mention again, that "the cashier told you," then I would respond "that's fine, but they did not mention it." He continued to go off and I was starting to get over being yelled at so I interrupted his rant and said "that's all fine, I just wanted to let you know that the cashier didn't mention it, that's all," which to me I thought an appropriate response back would be "I'll give a reminder to the cashiers to do that." that's it....but he continued on his rant until my friend helped me end the conversation otherwise I'm not sure how long he would've kept going for. Also noting that someone separate from the cashier working had to unlock the cable for us to get a ladder, so that's another person who could've told us that ladders were final sale not just the cashier. But that whole phone interaction was enough to not come back as much as I want to support local and from small businesses. Also from my previous review one of the keys ended up not working :/