Had a fantastic experience working with Excalibur. The pilot light on our water heater went out at…read more9pm and was showing no signs of recovery. Paul responded to our request almost instantly, was at our home at 9am, and we had a functioning water heater with a new pilot assembly by 9:20am. Paul also noticed the exhaust vent wasn't correctly installed by the previous company and fixed it free of charge, which has brought our gas bill down by over 20%! Their service was priced competitively and communication was excellent throughout the process. Most importantly, they truly care. They took what could have been a nerve-wracking process and made it feel effortless.

I had my water heater break. I had a local plumber come out and he gave me a very high quote and…read moresaid he couldn't just swap out the one I had with a replacement but had to do a major change. I called Excalibur and they said this wasn't true. They could install a similar model of tankless water heater to the one I had. Their quote was almost $2000 less than the other plumber. I since had an HVAC company come out for something else and mentioned I had to change the heater recently. I told him what I paid and he said that was honestly a good price. Excalibur seemed honest and helpful and they were able to come out first thing the next morning and get my heater replaced. They did a good job and the new unit looks better installed than the original. They also gave me advice on how to maintain it and what maintenance I could do myself to descale it etc so it doesn't break again. Overall happy either way the service even though overall it was expensive it was still less than other quotes I got.

Steve with Maverick Water Heaters responded right away after we noticed leaking from our water…read moreheater. He visited in person on the same day as our call, diagnosed the issue quickly, and returned to replace our water heater within 24 hours. Steve and his son were very knowledgeable and communicative. I appreciated the time Steve took to answer all of our questions about the pros and cons of different water heating options and to look at our property to see which options were even feasible. It was clear that he is very skilled! I will definitely be recommending Steve to anyone with water heater issues in the future!

They came out on the same day l called! (Who wants to go without Hot Water?) And, even though l'm…read moreon a fixed income, they volunteered time payments, if l post-dated my checks to cover the entire job in equal payments. Owner Steve, and his son Colby did an excellent job and l am a very satisfied Coastside Customer in Moss Beach. They have a sweet dog too!

Great and responsive customer service. I initially had issues with appointments getting delayed and…read morepushed. But the customer service reached out and helped me resolve it. I was always able to get hold of someone on the phone, when I needed to. The technician came but the water heater just started working again by itself. He offered useful suggestions for what to do if the issue comes back, and didn't charge me anything.

UPDATE: Following my original review, the company…read more supervisor(or owner) contacted me immediately to express alarm over the situation. To their credit, they dispatched a second technician to my home within 30 minutes to fix the shower at no charge. However, what the second technician uncovered only confirms how predatory the first technician was. When the second tech pulled out the "new" cartridge that the first plumber had just installed, it was the wrong part entirely (see the new attached photo of the blue cartridge). The first plumber had intentionally installed an incompatible Delta model (blue) instead of the standard one my shower required (gray). This guaranteed the shower would keep leaking so he could pressure me into cutting open my bathroom walls for thousands of dollars. The second technician easily found the correct cartridge right in his truck and fixed the leak perfectly in a short amount of time. I am grateful to the company supervisor ( or owner) for handling this so quickly and resolving it for free, but consumers need to be aware of the extreme lengths the first technician went to in order to fabricate a catastrophic plumbing failure. For this reason, I am only adding 1 star to my original review. He also told me he would be "talking to his crew", but in my opinion, any employee who is blatantly commiting criminal consumer fraud should be fired, not just "talked to". There is no telling how many people were lied to and ripped off. Please protect yourselves.

We just had a water Heater replacement. This is the second time we've used this company…read more Just like the first time they are professionals. Courteous, on time and knowledgeable. We highly recommend.

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.

They explained the whole process really well. Came out within an hour, gave me a time frame and was…read morefinished on time! Very fast and efficient!

We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

NO NO! NO! These guys used to be so good and reliable. What…read morehappened!! Well an incompetent scheduler to start with. She changed our appointment at the last minute twice and tried to change it a third time! Two days of work rearranged last minute. Said they'd be back and never showed and called LAST MINUTE! Never said sorry. Platitudes. You just don't understand. Blah blah blah. Do yourself a favor and avoid this company. You'll regret it if you use them.

At my rental property in SF, our tenant noticed some leaking underneath the kitchen sink…read more I did the Yelp Project thing, and Works was the most responsive so I went with them to come next day, which was Christmas Eve at the time, so I acknowledge getting them out on 12/24 when other companies might be backed up or closed. They also sent me a text with the name and headshot of the technician coming, which I thought was a good customer service touch. They had a $69 inspection fee and the fee was waived when they ended up doing repairs. They assessed the leak was coming from of the connections to those sinks that have the pull-out nozzles (I don't know what you call them). The technician said other than that that the sink looked in overall good shape, and the price they mentioned didn't seem outrageous. I approved the repair and they got it done in a couple hours. No complaints from our tenants since the work was done.

My water heater was acting up and was showing a sensor error. I need a fast fix so messaged several…read morebusinesses including the details of my water heater error and make and model. The Water Heater Guys identified the part right away and sent Jude out later that day. He fixed it but mentioned that this type of issue may end up leading to other parts starting to have problems. Sure enough, about a month later the water heater went down completely and started slow leaking. I messaged Luigi late Saturday night and he got back to me immediately and told me to call the next morning. I felt bad calling on Sunday morning (it was Father's Day), but he called me back and booked Jude for the next morning. Within an hour of Jude's arrival, I had a new water heater up and running, a new 6 year warranty, and the price was reasonable too. I'm glad I replaced it for peace of mind and very pleased with the prompt and professional service.

We needed help relighting our water heater pilot light. Luigi talked me through it over the phone,…read moreno charge. Honest, great service. Thank you.

Our tech was prompt and was very professional. He explained the problem with visual aids and was…read moreable to fix it. We have used them several times and have been happy with their work every time. We definitely recommend Caccia Home Services.

Today, Eric came out to fix our water leaks.  He was polite, highly skilled, and answered all of…read moreour questions clearly. He patiently listened as we showed him the water leaks in the bathrooms, the utility sink in the garage, and the outside valve. Then he proposed options and solutions. To ease our concerns. he even showed us picctures as examples of what we could expect after the fixes. Once the job was complete, he walked us through his work to show that everything was fully resolved. We are very impressed with the level of customer care we received today and will definitely use Caccia again in the future.

Techpro Builders did an excellent job replacing our 30-year-old HVAC system. What a massive…read moreupgrade! The house stays perfectly comfortable, with a very quiet outdoor unit. The installation crew was punctual, professional, and left the workspace spotless. A truly great company from start to finish! Highly recommended.

Highly recommend the service, everything was on time, no issues, great team! Thank youread more

Jazz was first responsible for fixing our broken dishwasher. The professionalism and education…read moregiven freely to me during the process really stood out. They hit another home run when Isaiah and Monty were assigned to a plumbing issue at my house. It was a hectic week to start, topped off with a backed up toilet that started to overflow. After I turned off the toilet and used a plunger and some elbow grease to fight back the overflow, I knew I needed a professional opinion. Turns out, Jazz not only fixed a huge backup of sewage, fixing the immediate issue; they did it with such professionalism that I was really impressed. Monty and Isaiah were a great team. Special shout out to their non-pushy approach. I really appreciated the speed, efficiency, professionalism and honesty that these associates demonstrated. The folks on the phone, such as Mario and Adrian/AJ, are also fantastic and really made the process easy end-to-end. Well done, Jazz. That was excellent overall value and the highest-quality service I could ever ask for.

Called Jazz to change out laundry bibs that were stuck, and they came out within a few hours. Gave…read moreme a price after looking at the work. Given that I didn't have to wait days for an appointment, I agreed to the price, which was initially high compared to others. That being said, it ultimately became roughly the same, if not a little cheaper, than other places that charged by the hour or quarter hour, as the job was a little more complex than initially thought. The guy spent almost 2.5 hours here to change out two bibs (again, way more complex than he probably thought), and he did a wonderful job. My problems were addressed same day, same visit. If I chose other plumbers, I would have waited days before my items were addressed. I've used Jazz before with my older AC unit, and they will always have a spot in my contact list if I need help with my HVAC or plumbing.