ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

We got Frontier fiber installed back in December 2025. But since the line is across the street they…read morehad to run it through the air across the street, tie it to one of my trees and then drape it diagonally across my front lawn about 250 ft to my house. It was fine when the snow was on the ground but I've been having to move it around each time I mow my lawn now. I've called them repeatedly to have them bury the line and they've given me three dates now that came and went, and aside from the initial visit, where they texted me saying they couldn't bury the line because of snow, the other two dates came and went without giving me a reason. I've been calling them every month now having them give me full credit for each month the job remains unfinished.

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

horrible horrible horrible , DO NOT USE THIS SERVICE !! misleading initial contact , specifically…read morerequested a service call , not equipment sales upon confirmation i was told appointment would be anna review estimate for new equipment. when i explain i requested a service call not a sales call i was told then tat they would charge me $189 for a service review and probably still sell me new equipment because the don't fix your system they install new ones they provide !!!

excellent experience with LA Wifi Guys!…read more I had a crappy security camera set up, and a failing doorbell cam and needed them replaced. Out of frustration, I was determined not to cheap out and dug into the options. Ubiquiti had a solid reputation for quality and reliability, so I went about finding someone who handled their products. Yelp was a great resource and I narrowed down my choices to LA Wifi Guys, as their information gave me the most confidence. Made an appointment and David came out. Really liked his approach. Honest and transparent and not hustling me for upsells. He described my options clearly and it was easy to decide what I wanted. Not cheap, but very fair considering the higher quality solution and more experienced installation. It actually cost notably less than my original set up, which was done 6 years ago and had less features and most of all turned out crappy. David gave me an estimate for parts delivery, which turned out to be exact, and we made the install appointment for the day after. He came in and was very polite, careful and steadfast. He also was great at explaining how to operate my new system. But most of all, weeks after the install, I am sooo happy with it! Really great setup with excellent user interface and excellent camera resolution. I've already shared videos and stills with the neighborhood (as we are having coyote issues), and it was so quick and easy to do. A+++ experience all around! Thank you so much, David!

I needed to remove my old satellite dish from a 3rd story condominium because of my HOA rules…read more They needed me to remove it asap ( after a letter or two...) I thought about just doing it myself to save some money,and realized going up on the roof wasn't a good idea. I decided to go with a professional instead. I requested a quote from several businesses and Vik at Onpoint contacted me right away with a really great quote. OnPoint Installers were very accommodating and were able to come by the next day . Onpoint Installers was professional and got the job done safely and quickly. I was pretty impressed with the service and highly recommend them. Thanks Vik!!

Vic provided excellent service. They gave alternative options to make the repairs including the…read morereasons. The 20 year old roof antenna was relocated to a more stable place, a few electronic and connections were replaced which provided much better picture and sound. Prompt and professional service.

Thank you Leo, he was knowledgeable, friendly and fixed my issue quickly without trying to sell me…read moreanything. As long as he's around at least, this location deserves 10 stars.

Sometimes people just gets paid for doing nothing…read more.. They guys at the shop won't help you unless is a commission earning thing. Came to get help on a stolen device and open a claim and they "couldn't do nothing" 1st. Gave me a phone number to call (I came in because my phone was stolen!! How am I gonna call without a phone?!) 2nd. Gave me a link to go to (once again bro, how am I supposed to do that without a phone?!!!) When I asked if they could help me further he just jibbersh something about the system Can I call from your phone? He straight up told me I could buy a new phone to open a claim for another phone. SMH This is R\\tarded . I understand why QR codes are taking people's jobs.

This new store has a great selection of phones and tablets. There are both traditional and pay as…read moreyou go plans offered. I did not want new Direct TV service , but it was clear that Roger has a lot of experience with this too. I am sending my friends to this store as service was good!

I found Rogelio "Roger" and his company Connect Century Communcations last night (through…read moreThumbtack.com) when our DirecTV service went out with a "775" error message (troubleshooting didn't resolve it) and they were not able to give me a service appt until next TUESDAY (which doesn't work for us). Rogelio came to our home last evening after he closed the store, identified immediately what the issue was, HAD the replacement part in his truck, and had us back up and running in 15 minutes. His price for the service call and the part was more than fair. He knows his AV, and especially DirecTV. He does major jobs as well, from complete home theater system wiring and set up to security cameras to audio. Thank you Rogelio. We're so glad we found you and look forward to working together for many years to come.

Spectrum salespeople are the masters of bait and switch. They offer amazing deals, trick you into…read moreusing them for cell, tv, phone, internet and end up charging you for more. The sales person I talked to offered an amazing deal, brought over my phones from T-mobil and promised to call me back to close the deal. He never called me back. I hate Spectrum.

AbWe chose Spectrum over three years ago because it was the only affordable internet option…read moreavailable in our area. For the first couple of years, things were mostly fine. Unfortunately, the last three experiences completely changed my opinion of this company. The first issue started when we had streaming problems. I upgraded our internet plan online to see if it would help. While upgrading was incredibly easy (one click), downgrading was not possible through the app. You are required to call in, which already feels like a deliberately one sided and scammy practice. When I called to downgrade, I was on the phone for over an hour. The agent repeatedly refused to process the downgrade, aggressively pushed me to keep the higher plan, and then began upselling a "free" cell phone. I clearly stated multiple times that I did not want a phone. The agent framed it as "free" for an extra $10 a month, implying it would essentially replace the cost of my previous internet plan. At one point, the agent literally told me I would be stupid not to take the deal. I acknowledge that I should have done more due diligence, but the language and pressure tactics used were completely unprofessional. I eventually agreed just to get off the phone so I wouldn't be late to work. Months later, I discovered I owed over $250 to pay off the phone after the promotional period ended. The agent would not take no for an answer and used manipulation and intimidation to close the sale. The second major issue occurred when I needed to cancel service due to moving out of the area. The agent, named "Angel" (ironically), was clearly trained to resist cancellation at all costs. He repeatedly asked me to find friends or family to take over my service, then suggested I ask my landlord to transfer it to the next tenant. I said no multiple times and explained I was uncomfortable and did not have time for that. No one should be pressured into recruiting others just to cancel a utility service. The agent then told me cancellation would take 35 minutes and that I had to stay on the line the entire time, not on hold. This made no sense, especially compared to every other utility I canceled quickly and easily due to a move. Once I firmly stated I would no longer engage in conversation, the service was suddenly canceled within 15 minutes. My final issue is that since scheduling our cancellation (and paying for an additional billing period), our internet quality has noticeably declined. Streaming issues and speed problems began immediately. We've had to continuously restart the router, even though both the app and router report no issues. I strongly suspect intentional throttling now that service is ending. If any attorneys happen to read this and are interested in speaking with me, I would be more than willing to share my experiences. I highly doubt I am alone in these circumstances. When I previously attempted to file a complaint about my first encounter, the Spectrum agent told me it was "my problem," which speaks volumes about the company's culture. I'm aware that by writing this review Spectrum likely won't care or respond meaningfully, but potential customers should know this is a company driven by corporate greed and sales metrics, not customer service or ethical treatment. Overall, Spectrum trains their agents to be manipulative, controlling, and aggressive. Canceling service should not require standing your ground repeatedly or enduring intimidation. If I had another option, I would never choose Spectrum again.

When I came aboard at Fraser Communications, we were unfortunately dealing with an awful…read morecommunications company. Phone calls were dropping at alarming rates and internet access was at best sporadic. Not good. Our IT Consultant recommended DigiLink and during our preliminary meetings with them, we grilled them mercilessly with how they would handle each and every nightmare situation that we had been dealing with. Finally assured that they were the ones, we committed to an entire new phone system - no small commitment. We have never looked back. Let's talk customer service first. When there's an issue and you call DigiLink - their easy voice navigation system gets you to a live person - in record time! Their incredible desire and commitment to resolving an issue is textbook perfect. Technical mishaps happen. Upstream carriers fail and that has a rippling effect. But it's how DigiLink responds that was what mattered. They communicated their progress and followed up to make sure all was back to normal. They never lost their personal touch even as I saw them grow which is what should happen. Throughout the years, our commitment with them grew. We added additional sophisticated systems and with their incredible service, there is no downtime to complain about. Internet speeds are absolutely rocket speed - no small feat for an advertising agency. I seriously wish other companies would use their customer service as a template

Thanks Digilink you saved the day for me. I was required to work from home when my office building…read moreclosed due to the Covid-19 virus lock down. Diglink provided me with fast reliable internet so I could continue my tax practice from home without missing a deadline during the lock down. Thank you again and Keep up the good service