I would recommend nooooo one to obtain phone or internet service i was with Metro pcs for 10 years…read moreand finally had a chance to leave after being there for 10 years then transferred to T-MOBILE was fine until METRO PCS had froze my ph no service so I had chose but to go back to Metro so depressing for 30.00 only they had put AUTO PAY on my.ph would not take it off this is thier system would not do a thing I then contacted FCC to assist, after making acomplaint with FCC they all of a sudden was able.to take off. I believe I'm going to try and get back.to T-Mobile since.they are willing to payoff previous bills on who you were with before BOTTOM LINE STAY AWAY FROM METRO PCS.

Customer service here is awful. After going several times, I came to this definite conclusion. The…read morestaff never greets you up on entering. Even if you're standing for 20 minutes, you are typically ignored until they have time for you. There was a woman there who was extremely abrasive. She cut me off frequently and answered all my questions in a very dry tone. I make a point to be expressive and give friendly gestures with retail conversations. I do this because so many service workers tend to be rude and nasty. Sometimes this works. But this woman remained stonefaced throughout our interaction. However, she was friendly with the woman before me, but only because she was talking about her daughter. Overall, the store could use some basic customer service training. Simple engaging friendliness goes a long way.

First of all I thought it was closed since almost the entire mall is empty - which is sad! But it…read morewas open, I needed to get a new SIM card so came by on a Saturday late afternoon. Plenty of parking in the lot. Plenty of employees onsite to help. Service was great, fast and they were able to resolve my issue. I hope they don't close it down.

Someone purchased a phone under my account as I already had that same phone active A specialist…read morename Betty stated that my account isn't fraudulent do to the person who came and ordered the phone how my information so the transaction for the phone was authorized but it wasn't authorized by me but due to the fact that they didn't want to do an investigation thoroughly. They stated that it wasn't fraud was civil. I asked him how was the civil with a civil mean I doesn't. I don't get an explanation in regards to that point but now they expecting me to pay all this money in regards to a phone that I've never had that I already paid for somewhere else and I brought the phone over there to them.

Went this location right before 3 o'clock on a Saturday in Had to wait about 15 or 20 minutes…read more When I was assisted by Chris he was about to get off of work. But he took care of me, he didn't rush, he is very friendly personable.

Yvonne was great and made my upgrade experience so easy. She's going to go far!! Thanks for helping…read moremake it all go smoothly and as quickly as possible!

This review has nothing to do with Phone Verizon customer care--they suck. This is about this one…read morestore in Culver City, in the Target shopping area on Jefferson. My phone needed to be replaced. I did my research and decided what I wanted. I walked in and got lucky with the most wonderful salesman. His photo is below. Wait for him to take care of you. He went through all the features of my new phone and put everything from the phone I was tossing into the new one. All of my photos, everything. I told him I was not good with phones and had little understanding so I wanted him to do it all, even put my wallpaper back on. He was patient and kind and explained things to me more than once and then showed me. He suggested other apps I should download and did that for me as well. He did everything I asked and more. I wanted earbuds--know nothing about them and he showed me how to use them, what would be best for me and I bought them. I also bought everything else he thought I would need and I love my new case. He was so nice and paid attention to me, not my know it all husband. He helped me. He was so great. He is the only way I will deal with again, so give the guy a raise. I wish I could recall his names, but I forgot. But he is adorable. He spent over an hour with me and never rushed me when he saw I was confused. He spent over an hour with me and never rushed me when he saw I was confused.

This Version in Culver City on Jefferson is great. We had the best service…read more I am not bright when it comes to phones and mine just stopped working. We went to this Verizon and I am so glad we did. They had a great selection of phone and everything you need to go with a phone. We did not have to wait long and the nicest salesperson helped me. I told him he would be doing a lot because I knew little. He spent an hour with me. He got my phone working, was able to take everything off the dead phone. My photos were restored and he showed me new apps I would want and need for the moved stuff. If he helped me get the wallpaper I had back on to the new phone. When I left I had a working phone that I was able to use right away and I was able to figure out what I needed to know. I was so lucky to find this salesman.

I am a T-mobile customer and my phone died and I got stranded. I walked in to the store hoping for…read moreassistance. Will and Daisy helped me out even though it took a while for my phone to wake up. I've a lightening charger and they looked everywhere to get my phone up and running. I appreciate their customer care even though I am not currently with AT&T. I would definitely consider switching back at some point. Thank you Will and Daisy for the excellent customer service.

Horrible experience--1 rep, no acknowledgment of presence. 35 mins to pay a bill due to the rep…read moreflirting with a customer. It wasn't until halfway thru this he acknowledged I was even there. Not worth the visit nor time. DO NOT COME TO THIS STORE!!!!

Well, my friend Jenny's laptop and iPad were no longer charging and 3 places couldn't fix them…read more However, one place recommended MY TECH WORLD. I met her there Tuesday afternoon for her dropping off her devices and hopefully, they could be fixed. Pascal, who is the owner was extremely kind, technically savvy and reasonably priced and told her they were fixable. She picked everything up today and every problem was solved perfectly!!! Well, this gem is a mile from my home and I couldn't be happier to know that "help" is sooo close. Parking lot holds many cars so double yay! My friend said it was a wonderful experience for her, especially with the removal of stress that had been hanging over her head... ( remember, 3 places could not fix her devices)... She felt confidence in Pascal. He said he could fix the issues and he did!!! Bravo to a person of integrity and mad skills! Highly recommended!

I originally came here to repair my MacBook screen and was happy with the affordable pricing and…read moretimely service. Unfortunately, my experience changed after having two screens and a battery replaced at this location. After taking my MacBook home, I noticed that the keyboard backlight no longer worked. I brought it back multiple times and was told over the phone that the keyboard backlight had been FIXED. When I came in to pick it up, I specifically asked if the keyboard backlight was working and was told that it DID. I took it home, only to find out that it was still NOT working. I came back again today, explained my frustration, and was ultimately told that I had wasted their time. After paying for multiple repairs and returning several times for an issue that occurred after their service, as well as being misinformed over the phone about the repairs of my laptop. I found this response extremely disappointing. I initially appreciated their service, but based on how this situation was handled, I cannot recommend this location. Update: Next morning I find out MacBook speaker is no longer available in my system settings and not functioning. Great.

Cesar the new store manager was so helpful, professional and patient…read more I really appreciate him helping me figure out what my problem was with my Netgear device. I thought I would have to replace it. Yet with some troubleshooting Cesar found out it was just the charger. It made the process simple and seamless. Plus I had a few more issues that he resolved quickly. Yet verses when I called the 800# - I just got the run around. No drama just professionalism with Cesar. So grateful for people like Cesar! Thank you!

Don't go to this AT&T: Victor tried to upsell us so hard it was awkward and we left…read more Upon arrival, i made it clear we just wanted a trade in. He said we would HAVE to pay extra - No way around it -- super salesy pushy and we left because we didn't trust him. Glad I trusted my gut because we went to the AT&T at 2333 S Sepulveda Blvd and it was a 15 min exchange without a single pitch to pay extra. Smooth, real and how it should have went the first time.

If you are iPhone or Samsung Galaxy users, you would not have a hard time finding a phone repair…read moreshop, they are everywhere. However, I am a OnePlus user and was declined by multiple shops because they don't do less popular brands. The issue: I had dropped my Oneplus phone from 40 feet and the back glass shattered to pieces. I am extremely glad I found the Fix (located on the 2nd floor of Westfield Culver City Mall) because not only did they fix my phone, their service was priced reasonably (the other 2 to 3 stores were going to charge me $30-50 more). Moreover, it also only took them a few hours to get it done and the result was great! My phone is as good as new now ! Thank you so much! TOTALLY RECOMMEND The Fix Westfield Culver City to anyone who needs to get your phone fixed.

these people are SCAMMERS. told me i had to get the "premium screen" because the other screen…read moredoesn't work. why would you sell a product that doesn't work?? the screen started to deteriorate in quality each day. finally a month later the screen is completely white and not functional. i come back to get it fixed and they say it's not covered under warranty. tried to scam me out of more money. DO NOT COME HERE!!!!

I was told to leave by the office manager of the T-Mobile Office on Crenshaw Blvd the other day,…read moreand I already wrote how bad my experience was. Days after, I still think about how it happened. The problem was caused by a sales representative's hard-to-understand, heavy foreign accent and the way he spoke extremely fast, I wrote. The office manager was not upset with his worker, but with me, a customer. I was puzzled. Now I see his point about why he was upset with me. Both he and the sales rep were colored, and I was white. I can't think of any other make-sense reasons.

Most stores do the bear minimum but these guys went the extra mile in customer serviceread more

Great prices and knowledgeable staff. I've used them twice and both times results were great…read more Battery replacement and screen repairs for iphone

I like this place, they provided really good fast service, the store is neat the staff…read moreknowledgeable and kind- big plus these days and very reasonably priced Thank you!!!