Terrible, truly. I haven't had cable for about ten years, okay, well not really, we got it once over Thanksgiving because of football and because we hosted at our house, but then quickly canceled it a month later. I just need internet really-but we got new roomies and they wanted it so we agreed. FIRST, pricing: i call em up... "Miss Trish, you can add 200 channels to your current internet for only an additional 39.99." Okay great, sounds good, sign me up. "Excellent, so an additional 39.99 for the cable, and an additional 10$ per month for each of the boxes." Okay wait, so when you get cable the cable boxes are not included? Not even the first one? Nope, no they're not. AND it's not a one time fee, it's every month. So let's just call it 49.99 a month shall we?? sigh. SECOND, set up: "Miss Trish, would you like us to come and set up that service for you?" Me: Okay great, sounds good. "Excellent, so the delivery fee will be an additional charge." Okay wait, so when you get cable they won't come and set it up? Even though they're charging me for the actual cable boxes and the service monthly??" Yep, if you want actual SERVICE with your customer service, it's gonna cost ya. So let's just call it 49.99 a month, plus a 30 dollar set up fee shall we?? Sigh. Screw that. Me: Can I just come and pick up the boxes? Oh I can?? Okay great, sounds good. "Miss Sanderson we are going to send a technician out to unfilter you connection so the cable will be active." Okay wait, they can't just bring the boxes when they come and do that? No? Sigh. THIRD: pick up: Who do they think they are? A government agency? Get there, pick a number and wait FOREVER. I was there for an hour on a Wednesday at 2:00 while there was 10 people in the lobby and only two SLOW employees. When I finally got to the counter there was a guy who came up and begged to be able to just leave the equipment he was dropping off so he could go pick up his kids and the employees launched themselves into a tirade of how they would consider it abandoned equipment and they can't promise it'll come off his bill-one even said that they won't even look at it for two weeks unless he waited. sigh. So now I have my cable boxes.... and all I want to do is cancel it now but I don't want to deal with them again. That's how they get ya. Sigh. read more

WORST CUSTOMER SERVICE EVER!!! I recently moved back to San Diego and wanted to sign up for internet and called Time Warner Cable. They sold me on the ultimate package where I can get a free Dell computer for a three months service, so I signed up followed all the steps. However since I am a new consumer without prior internet provider, they afterwards state that I am ineligible for the promotion. And that piece of information came far after I was charged and 3 hours on the phone being transferred among many people. Some shout outs to the horrible customer service representatives. Stacy - you started my downward spiral with TWC send my calls to Time Warner Rewards, Please give me my hour of life back! Robbin - At Time warner Rewards thank you for informing me the people who sent me to you should answer my questions and that you cannot help, you certainly did not help. Thank you for wasting my time and not helping. Barbara - Robbin sent me to you at the Center of Excellence, more like the center of horrible customer service, I pity all of you working with lies like air. Just in and out all the time. Anyways apparently this was the Verizon Dept. and Barbara was not feeling like spending time taking with my so DROPPED CALL, Thanks Barbara I hope others treat you like you treat me. Mel - Back at TWC. you took your time with me and Thank you. Golden effort with garbage results. Not your fault I guess, but I suppose the two hours we had together weren't meant to merit anything. Thanks for telling after all of this that I can't get what I was promised. Regina- last but not least, you are horrible! apparently she couldn't hear me, using the same phone in the same spot where Stacy, Robbin, Barbara, and Mel all could hear me. Oh and I tried a second phone after your scripted warning! Well you wrapped up my experience with TWC in a nice basket of poo. I suppose at the end of all of this, I relearned a valuable lesson, never trust anyone, especially TWC they are out to screw you and will say anything to steal away extra pennies, the heartless soulless directors of evil. read more

Every now and then I have a customer experience that so full of utter fail that I have to laugh. Enter Time Warner. Should've read the reviews 1st. I called and scheduled an appt. to have internet set up for Saturday. No one showed up. No one showed up Sunday either, or Monday. It's now Tuesday. Not only has no one showed up, or followed up on the service, but when I called the rep at TW to ask what was going on he said 'Just give him a little more time he's probably busy with other installations." Hahaha! Does this corporation have 1 guy working for them? Also, why am I dealing with Earthlink now? I thought this was Time Warner? I'm honestly wondering how long I should let this go before I call again. If I were a young Nelson Mandela stuck in prison, I'd probably get out of jail before someone shows up at my door. Ready to just go somewhere else at this point. read more

To say that the employees here move at a snail's pace would be an insult to snails. They are worse than the DMV. But why would they possibly care? They are a protected monopoly who has no real competition. Their rates keep rising, presumably so that they can maintain the same poor level of what they call "service". Look at the photos, notice how small the "service" counter is compared to this large waiting room with Time Warner propaganda being blared at you? How about actually staffing the place with a few more people during the busy times? Yes, I'm a dreamer. read more

I cannot believe that Spectrum has all these emergency alerts and why do they have to interrupt your TV show 3 minutes? And they do these alerts every 15 minutes. Are they supposed to be providing us high quality TV or are they trying to feed some sort of fancy emergency system. What a cheap cable system. They should care about their customers. And they don't. 3 minutes you can't watch TV. Why can't you just have a one second little alert. Spectrum sucks. read more

AWFUL. I'll admit that other than the occasional terrible connection and confusing On Demand and Guide features, I didn't have too many problems with TWC while I was a customer. HOWEVER, my troubles began one month before cancelling service and moving. I spoke with a customer service rep and let him know I would be cancelling services at the end of August. I asked if I could pay my final bill (pro-rated for less than the full month) when I return my equipment and he said yes, BUT the amount would have to be pro-rated and delivered to me LATER by check. DUMB... needless to say, I didn't pay the monthly statement because of this conversation, assuming I would pay in a few weeks upon return of the equipment. One week after that conversation, I see that $300 has been removed from my bank account by TWC!!!! I was furious, since this was 2 MONTHS WORTH of premiums. I called and spoke with another rep and he said that "Due to an error in July by TWC, I was not auto-billed for July... and that they have billed me for 2 months of service accordingly, July AND August." First of all, if you, TWC, had an internal error that caused this, shouldn't I have been notified IMMEDIATELY that this was the case? Shouldn't the amount in my account balance reflect your stupid error so that I am at least AWARE of the issue?? IF not, shouldn't I be required to give permission for you to authorize taking an irregular amount of money (that was NOT visible in my account overview online)??? My husband and I each called and were told different things, and in the end TWC refused to credit the $300 back to my account, even though I said I would pay it in person the following week when I returned my equipment. My bank couldn't even fix the issue, because I had authorized auto-payments previously by TWC. I guess I've learned my lesson about auto-pay and cable companies! Long story short, I am turning in my equipment this week, and will NEVER be a TWC customer again. I suggest you steer FAR FAR away from this horrible, poorly run company. read more

WORSE THAN COX? HOW??? If I was a comedian, it would go something like this... "Time Warner cable is SO bad"... then you'd say, "How bad is it"? "It's SOOO BAD that I had to buy a $300 dollar router, buy a Power Over Ethernet System, and it still sucked and then FINALLY I just had to switch to AT&T in hopes that it's marginally better; which I guess isn't actually funny at all and everyone boos the comedian off stage. We spent a lot of time and money trying to get this crappy internet to work properly--it is awful. My wife and I don't have cable, so we rely on our ROKU to stream Netflix, Hulu, and Amazon for the majority of our television watching. It barely works, and when it does, it's blurry and hard to see. It usually has to buffer about 5 to 6 times (which takes about 10 minutes) just to start... then it will frequently buffer about 10 - 15 times per show; all said and done it takes us about 2 hours to watch a 1 hour show... not to mention that we constantly have to reconnect the network because it lost the signal... bane of my existence. so it's not worth it. We've even started creating little games to play during the buffering just so we can subdue our cursing at TWC. It is by far the worst internet experience I've ever had... nothing works. So, come Monday, we are switching to AT&T. We already threatened to switch once and they sent someone out who basically did NOTHING for us except suggest the Power Over Ethernet, which for a time helped a little bit. I guess it's just time to move on. If there wasn't such a f#$^* monopoly on cable services, these companies would be acting a lot differently about their horrible service. But as it is, they feel they can just get away with anything. Screw them... I'm about to take us back to the 1900s and just read books and play card games because it's retarded waiting for the cable companies to get better. So to sum up. * Horrible customer service * Horrible service * Probably won't ever get better We need a "Fight Club" situation to happen with these cable companies. I hope AT&T is better :( read more

Time Warner asked me to private message them, and did nothing other than told me to wait. Then shut off cable. When I asked why, I got this jem. I'm sorry the service has been interrupted, unfortunately we are unable to restart services in this department. I have added to the escalation sent Thursday evening requesting someone get in touch with you as soon as possible and requested we restore service but typical turnaround time is 1-3 business days so someone may not be in touch until tomorrow sometime. You may be able to get a faster resolution by calling in and speaking with the billing department directly. I'm sorry, I really wish there was more we could do in this department. Thanks -Shane read more

1 star is generous. If you walk in and have an issue with the horrible time warner service, do not talk to Jaimina. Her attitude will aggravate you. She prefers to cancel your service than trying to keep a customer and do whatever it takes to keep a customer. Time warner = bad coverage = bad service While waiting 30 minutes to exchange my cable box, the channels they were playing in the store were flickering!!!!! read more

5 stars for the nicest lounge area ever with big screen TVs every way you turn. Negative stars for TW trying to charge me for a cable box that I never received or ever seen! Go to Costco and purchase your own cable modem for internet usage, it's not worth it to rent for $6/month with TW. I hope you have a better billing experience than I have, but according to the reviews it looks like everybody has problems! LOL read more

Great location for me as I live in Carmel Mtn Ranch. Went for an equipment exchange and it went smooth as silk. I waited for about 15 minutes and when serviced it took only about 5 minutes to exchange my cable box and remote. Nice, clean store, no long line, helpful and happy workers, all-in-all a great experience. Now my needs were simple, but if you can't do the simple stuff, just imagine the tough stuff. So 5 stars to TWC in Rancho Pen. read more

Scam and fraud. This is my second payment that has followed up with another "ghost charge" . I got an email about another payment confirmation of $200 that spectrum can't find or see on their end? So where is this charge going to. This happened twice already and the amount keeps going up by hundreds. The service sucks and is always down or never working considering the issues with payments . I regret signing up for spectrum. I would give no stars . read more

I had to return my cable box after canceling service it was December and we had just moved Christmas was around the corner and I hadn't had the time to turn int in. Late January they sent me to collections and I received a notice. I brought the box back about a week after that. No line when I got there and the lady at the counter was pleasant. However, no one told me I needed to bring the remote back. She said not to worry about it they owed me a refund anyway and could apply it to that. I was really irritated with the idea that they owed me a refund and still sent me to collections! Anyway I left thinking everything was taken care of. I received another collection notice in February and called Time Warner. So on the 28th of February I called spoke with a lady she mentioned the controller and then told me everything was good and that the collection notice crossed in the mail. OK fine. not long after that I get a check in the mail dated 2/15/12 this must have been my refund. so I deposited to my bank account and went on my merry way thinking it was all done. March 1st the check was returned due to stop payment and I was charged $15 then on the 8th I get another collection notice! 3/9/12 I call Time Warner at this point extremely unhappy. I speak with a "manager" named Steve who says he will look into and call me back by Tuesday (13th) and advises me not to call again during that time as whoever I talk to will have to start from scratch and it would be a big waste of time. April 3rd I received another collection notice. At this point it doesn't matter that I was every happy with their service or if any of the people I talked to were friendly. I have been dealing with this issue for months and it has cost me way too much time and money between the stopped check and the phone calls. read more

I was a long time Time Warner customer but left after numerous issues and poor service. I swore I would never go back but my ISP (AT&T) has sub par speeds (DSL) so I switched back for faster internet. Here's an overview of my dealings with Spectrum as a new customer not even two weeks in: 1. Internet speed is great. I was told on my original call that I could use my own router instead of leasing one from Spectrum which is what I chose to do even though it cost me $300. 2. I was never informed by the initial rep that only certain devices are compatible with the Spectrum app for streaming TV. None of my TV's or devices are compatible with the exception of my iPhone. Only option is to stream from my iPhone (not ideal or what I want to do) or purchase an AppleTV ($180) or Google Chromecast ($50). If I had known this up front, I most likely would have looked to switch to Cox. 3. Even though Spectrum left out important information when I was looking to switch carriers, they refused to offer any kind of credit/discount on the AppleTV that I now have to buy to stream shows (I refuse to purchase Google). I told them I'd purchase it directly from Apple and was then informed that if I didn't purchase it from Spectrum, it wouldn't be supported ...convenient. 4. I decided to purchase the AppleTV from Spectrum even though I didn't want to but support is support. The rep I spoke with when purchasing the AppleTV told me that I'd receive an invoice detailing exactly what I purchased...nope. He also told me that if I didn't purchase the AppleTV from Spectrum it wouldn't work. He is wrong and I told him so. I'm mentioning this because they're probably telling a lot of people this and it's false. An AppleTV (compatible) purchased elsewhere will work but Spectrum won't support it if anything happens. Their training is apparently inconsistent or just deceptive and of course, in favor of Spectrum. 5. As I checked my account for a detailed invoice (doesn't exist), I noticed I have an appointment tomorrow night with a tech. I realize it's most likely to install the AppleTV (I don't need the help) but was never told someone would be coming by my house. 6. I should add that the rep told me the cost of the AppleTV was $180 "all in" but that was false as well. There's tax on top of the $180 which is understandable but don't tell me it's $180 "all in" when it's not. I get that can seem picky but the lack of service/accountability ticks me off. I have to say that I'm beginning to regret giving them a second chance. We'll see how it goes but just be aware if you're thinking about switching to Spectrum that you may be told things that aren't true, not provided significant information to make an educated decision or just plain lied to. **UPDATE** The appointment that was set up for me was to install the AppleTV as expected. The problem is the tech didn't have the AppleTV to install when he arrived. Turns out, they never have possession of them so the appointment shouldn't have been set up in the first place. The kicker is that they charge $50 for the installation. I wasn't charged but it was a total waste of my time and the tech's. I also found out that Spectrum provides zero support for the AppleTV so I canceled my order and bought it directly from Apple. One other thing to note is that Spectrum might tell you that if you purchase the AppleTV from them, it will automatically recognize you and you won't have to sign in every time you use it. It works like this even if you don't purchase it from them. I know this for a fact because it's how mine works. read more

these people are a nightmare to deal with. I'd recommend asking Customer Solutions to send you a shipping label so that when you cancel service you don't have to deal with arrogant little %^$. Long hold times, untrained tech support, no virtual support (11 min wait time for a virtual chat?!). Horrendous... I certainly hope Comcast is better when TWC disappears read more

THE WORSTE...RIP OFF ARTISTS-TOTAL SCAM-I called Spectrum because my internet was very vert slow. I asked the first rep I talked to on the phone what internet speed I had and she told me I had 400 MPs....and the upgrade would cost 129.00 a month-thanks, no thanks. She told me that perhaps it was my modem and she would send me a modem for free and it would take 5-7 business days. We waited and waited and it never came. I called Spectrum back and the rep I spoke with told me that she could see that I had called and they were supposed to send me the modem, but the rep never submitted the order. So she tries to then talk me into a new package deal-I told her I just wanted the modem. Didn't even discuss anything else. She took care of the order, and told me I would receive a confirmation email to confirm that they were sending me the modem. An hour later I get an email with NEW charges of $20.00 a month! What? They told me the equipment was free. I had to call back again and yet another rep tells me that they gave me an upgrade (I DIDNT ASK FOR AN UPGRADE) and then tells me that I didn't have 400mps, I only had 200mps and that they gave me the upgrade and if I didn't want the upgrade, he would transfer me to another department-which I asked for. When he transferred me, the phone went dead. So I have to call back, yet again and tell them I did not authorize this upgrade. I AM LIVID. They give you the run around, bait and switch, and LIE to get more money out of you. I am now looking for another company and will cancel with Spectrum. Completely UNETHICAL BUSINESS PRACTICES. read more

Anyone considering ordering Time Warner for business services needs to run far and fast! The business customer service for this company is ridiculous. I used to be a business customer and recently wanted to change my business line back to residential. After waiting 1 hour on the phone for a representative to help me discontinue my biz account, I was told I needed to immediately sign up for a residential account to avoid any interruption in service. What they failed to advise was that their business dept would continue to bill me for the next month. I only found about the extra billing after going to the store to drop off my modem (Waiting 45 mins there), then finding out that TW didn't disconnect my biz internet service yet although they had already had activated my home internet service. I called and was advised that they would need another 30 days to discontinue the service. The level of customer service for this company is so poor. I will be switching over to AT&T or another internet provider ASAP. read more

Customer service representative bullied my wife on the phone when we tried to cancel phone and cable service. It took her 45 minutes of repeatedly telling the guy that we no longer wanted TV and Phone service but ONLY wanted to keep our internet. He then told her our internet rate would be $60 per month which was almost twice what is advertised on their website. Looks like we will cancel internet too and switch to a different provider. If I could give 0 stars, I would. read more

By far the worst cable company ever. I cancelled Uverse since they were losing the nfl network and switched to Spectrum. Immediately I realized I made a mistake. Nothing worked. I couldn't access half the recordings on the box, the ones I could access would pause and top playing and jump ahead 5 seconds, the picture quality of all channels was so bad i didn't think it was hd, the internet was so slow and if playing a video or song online it would pause every few seconds, and I was unable to access my hbo from any of my devices after switching to Spectrum. After calling and asking for help they hung up once, tried to refer us to hbo (this had nothing to do with hbo), and put us on hold forever. We cancelled 3 days after installing it and went back to ATT. read more

I had to spend over two hours on the phone setting up my account (the calls went to India, of course) only to find out the next day nobody had even created my account. Then they wanted me to wait for installers and pay a 15 dollar fee despite the fact I already owned all the required equipment. I called the fourth rep simply to see if reporting my Internet as out of service would allow me to circumvent this. It did. This lady allowed me to set everything up myself, and shipped me a dvr system. Last but not least I returned their dated dvr box two days after I received it. It was the single worst box I've ever seen pushed on customers, and they wanted 25 dollars a month for it. I could be a tivo within 6 months at that price, so that's exactly what I'm going to do now... Buy a tivo. The line to return my dvr was out of this world. I've used other isp's before, but never have I been forced to wait 45 minutes to return a cable box. At cox this process took 2 minutes. Overall this is the worst isp I can imagine. They don't care about your time at ALL. They've given up on customer service, and they should be avoided at all costs. Steer clear of this awful company. read more

These guys are horrible. I thought Time Warner had opportunities. These guys make them look great. Pricing is too high and they have zero flexibility. As an example, been without on demand or pay-per- view movies for 2 days. All they do is say it is a known issue and offer nothing. Our planned movie nights over Memorial Day are ruined and no willingness to make it up to us is just downright rude and poor business tactics. Going to start the process of cutting the cord based on all of this. Disappointed in Scripps ranch read more

I'd rather go to the dmv on my birthday. If you are forced to use time warner, try another store. 2nd time that I've come in and 2 people just sit off to the side on the phone and 1 person works. Yet the line is 10-15 people deep. read more

I didn't realize they had a location here like the other reviewer. It was practically empty when I went (it was Tuesday at lunchtime). I just came in to exchange some equipment. I was in and out in 10 minutes! It was great! The last time I had to go to a Time Warner location was the one in Miramar and that place was a busy nightmare. FYI, this place is next to Kahoots pet store. I had a little trouble finding the place cause it doesn't stand it too much. read more

Get ready to WAIT! I'm here to pick up a new remote control and this place is packed. So far I have waited 30 minutes for a simple exchange. 4 windows are open but this is not adequate. Time is money. My hourly rate should be deducted from my bill. TWC = The Worst Cable? I am wondering why SEPT 1. Today I am back to close out my account. 1 clerk working. 9 persons in line. I have already been here 10 minutes. TWC really does not care about your time. Really too bad. read more

Talk to retention for 2 hours to cancel my cable tv via phone and told me it was cancelled. but a month later they still charged me and the cable service was still on my account. Kept calling spectrum and told them what is happening and they just blamed me. I went to this location and explained the situation to a manager (?) and he replied at me by yelling, "Dont tell me how to do my job!" When I was informing him what transpired. Appalling read more

They raised the price of internet (100MB/s plan) from $45 to $65, so I called to ask for more promotional price. They said no more promotional price. I said "okay, I will switch to AT&T". For $50, I got only 50 MB/s, but I seriously don't see any slow down of video streaming. After AT&T installed modem/router, I called to Spectrum and asked for disconnection, then they said "we can offer you $50 per month, for 200 MB/s plan; just come back any time within 30 days because AT&T gives 30 days money back guarantee.", I was like, "oh, great, but why didn't you tell me so when I asked last time? I'll consider about it"; after a few days, we decided to go back to Spectrum, so I called again, and now they said "No, we don't offer any customer who disconnected less than 30 days"...what the hell, spectrum? read more

Signed in and was behind 6 people. Line was moving fast. 4 cashiers were helping people. Then it was down to me and another man. He was older and needed a lot of help. Then all 3 other cashiers stopped helping but remained at the counter discussing phones with the older man. Only one cashier is helping now. I'm so annoyed. Wish I could leave but I have to exchange equipment that never worked. This is not how customer service is supposed to work. After being in the field for 25+ years, I'm really disappointed by the inefficiency and simply ignoring the customer. read more

I am shocked by the poor customer service I received today in store. I did not mind having two wait a few minutes, even though there were 2 workers and only one other customer in the store. I wanted to assume that the other representative was actually doing work. When my number was called, I found the representative (she said her name was Sandy and the name on her jacket started with 'Con' but I couldn't read the rest) to be curt and I was shocked that she was TEXTING on her phone during our interaction. Texting! I have never had such poor customer service, and I will choose another TWC location in the future. read more

Not even worthy of 1 star. Instead of rewarding loyal customers by maintaining their current rates or even offering lower rates instead they raise rates and serve you condescending and rude customer service. I could go on and on but the Yelp rating and reviews from others speak for themselves. read more

Got charged double the monthly for transferring internet service to the new address (a month each for old and new address) . Just be ready to pay double your monthly if you don't move exactly on the pay cycle. Already called main support line, got the "the supervisor will review the charge". What a bull, these guys are a joke. read more

I wouldn't wish spectrum on my worst enemy. Throughout my 3 years of service, the last year has been horrible. Multiple times per day the internet would just disconnect. Technician couldn't find anything wrong with. If you want to cancel you have to call up and speak with a person just be placed on hold for 30-45 minutes. Not only did they cancel my service a day earlier than what I requested but I couldn't make any changes because my name was removed from the account, despite me being the one that requested the service be shut off. By far, the worst internet provider! Do yourself a favor, stay far far away from spectrum. read more

We just moved from the Bay Area and I have had Spectrum for just about a month now. I started the middle of last month with the 100mbs plan and that was much slower then our old Bay Area Comcast service. I Upgraded in just under two weeks to the 300mbs plan right after I had just payed for a full month of the 100mbs. They charged me a $199"Activation fee" even though, no one came to the house, nothing was activated, I am using 100% all my own equipment, I set everything up just like I had in the San Francisco Bay Area. Then they charged me for another full month of the high priced plan and a partial month even though I had just payed in the middle of a billing period, rather then charging me for the half month or CREDITING me for the 2.5 weeks of unused internet. (aka 2 weeks of internet for 1.5 months of new expensive plan plus $200 activation fee) I had to talk to customer service to get them to remove the partial months charge since I had already paid. The fee's are pretty ridiculous really. We never had this issue with any other service, and a $200 activation fee is RIDICULOUS, especially when you are using your own high end equipment, the service is already active and all they have to do is switch your plan in a computer. Speaking of service, We came from Comcast with a 300mbs plan and were thinking of upgrading to the 1gbs plan offer for $99 before we moved( We now pay $85 for 300mbs with TWC/Spectrum). We had relatively few drops and little to no speed throttling. Since moving and switching to Spectrum we have had daily throttling in the evenings and nights, also It drops pretty often. This is a big issue as we are both gamers and we work via the internet often. The issues is pretty obvious, at peek hours they are throttling and dropping connection, so web sites run much slower during peak hours. As my cell phone has an unlimited old school billing plan with a new super zippy 360mbs LTE connection speed I can (and do) check the websites or apps (like Netflix) to make sure the throttling is not on the website or app end. Most of the time the sites are running at higher speeds on my LTE vs Spectrum. Anyhow, as long as we have NET neutrality laws, throttling isn't exactly legal, at least from one web site to another. So always vote to strengthen net neutrality or these companies will get a lot worse. NPR articular about current Net Neutrality that is relevant: http://www.npr.org/sections/thetwo-way/2017/05/18/528941897/fcc-votes-to-begin-rollback-of-net-neutrality-regulations read more

Refused to assist my stage 4 cancer father with technical assistance. Terrible company.

Saw all the HORRIBLE reviews and instantly dreaded having to come here. I was expecting the worst. Walked in, there were three employees helping three customers so I was next. I waited in line about 2 minutes and was able to return my equipment quickly and easily. Friendly chit chat during the visit. Also scored a few restaurant recommendations :) Damn, Time Warner.. back at it again with the improvement in customer service!! read more

I read the previous reviews suggesting to find another internet service provider; however, the complex I moved to is basically run by TWC. During the initiation setup, it was a disaster. I called on a Tuesday to set up service, provided ALL of my information to a representative, and was told the installation wouldn't be able to occur for another TWO WEEKS. So, you're telling me you have no problem with charging me fees and set up now, but I won't have service for another 14 days? I had to agree, since I technically had no choice in the matter. The next day (Wednesday), I decided to call to see if there had been any cancellations and if I could move to an earlier time slot. The first representative I spoke to told me I was never entered into the system, and the job number I provided doesn't exist. After being on the phone for another 35 minutes, and being transferred to five various departments, I decided to throw in the towel. The ONLY reason I provided two stars instead of one is for the superb service provided by Carlos in LA (id 322) when I called the following day (Thursday). I voiced my concerns and frustrations at the beginning of the conversation, he assured me he would solve the issue and he did! It would be beneficial to TWC to keep their representatives informed and their customers happy, so my suggestion would be to have Carlos train ALL, if not just the five representatives who transferred me, TWC representatives. The in-store representative at this location (Sonya, I believe) was also very cordial and thorough with explaining my internet choices during my pickup. If not for them, and if the option was available, I'd probably provide one star. The actual internet connection speed has been okay thus far. read more

If this company doesn't force you into cutting cable- nothing will. They do absolutely nothing well. I have them for TV and wireless internet. Wow. I'll be leaving soon. I've had so many issues with either my TV or wireless that I have them programmed into my phone so I can contact them easier. Issues with TV that include all channels locked, equipment failure and no services such as guide or recording unavailable. Internet connection is like spinning a wheel where 55% is 'no connection' Now I go to watch the NFL playoffs on Fox only to get a message saying the vendor charged too much so no football (unless I have AT&T or another less than cheap provider) They won't pay to show the playoffs but will still charge me full Price for channels that they promised to provide (and still charge me for) read more

What a joke!!! We have had them for 3 months and all of a sudden the tv says that I need to upgrade to get any channels. I called and they said that the service is only compatible with Samsung tv's. WHAT! I can't go out and buy new tv's to get their service. I asked how much would it be for just WiFi and they said $69.99. I said to cancel all but the WiFi and they transferred me to retention. They informed me that because I am cancelling and I had a bundle, WiFi would be $99.99 per month. I said that the other person told me different and she said she was wrong. I asked to speak with a supervisor and she said she was the supervisor. She continued to try and say that it did not require a Samsung that the other person was wrong, and at this point I was frustrated with all of them. I tried to say to her to stop talking and cancel my service except for the WiFi and she kept talking over me. I will find a WiFi replacement and I will go out of my way to warn others about Spectrums service and customer service. DO NOT USE THIS....BUYER BEWARE!!!! read more

I love Time Warner but they must have had the two slowest counter people in the whole co on duty today. Other than that Time Warner rocks

We recently planned a move near the end of January, cutting off and moving service to the new residence. The day before the move, found out that construction in progress at destination was not complete due to weather complications (true!). We called Spectrum and managed to get our service extended at the current residence, but movers couldn't accommodate us until the first of the month. Two full days of moving and falling into bed exhausted, I called to set up new Spectrum at new home and close out old. Those extra days cost nearly $150 because "that's our billing policy for the subscription", which they also billed at the full price for the same month at the new home! How many of us have to write reviews like this? There is only one equipment set, and we moved it from one place to another. How can they charge for both locations for the same month? Horrible. read more

This is not a reflection of this establishment as I've only dealt with Spectrum on the phone. I tried to post on their community website with no luck. Time Warner customer service was always bad that's a given, since they have become Spectrum they have lost all customer service decorum, it's out the window. They are just plain mean over there, 18 years of loyal service.... they don't care. I know that's the new norm, new customers are more important but Spectrum was particularly vile, they have taken this concept to a whole new level. I could barely get instructions on how to return their equipment and cancel service.... honestly I'm still not sure how to cancel and return items. The customer service tech was too busy telling me of all he had done for me, when I told him he wasn't answering my questions, he frightened me, I hung up. read more