I've only had one experience in this Spectrum store, and it was great ... certainly much nicer than in some other Spectrum stores I've used. I had some equipment to return and needed a modem swap. After checking in at a kiosk, I sat at a high top table with USB power connector, where I settled in to check email when my number was called within two minutes. The woman who handled my business was very pleasant and efficient. This store is observing COVID regulations -- masks, social distancing, etc. There is plexiglass between customers and service representatives. Parking was easy in the shared shopping center parking lot -- actually had a space right in front of the store. read more

So slow and poor customer service with the entire company....what a waste of time and energy. Spent so much wasted time with this company... read more

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**HIGHLY RECOMMENDED** Been a customer of ATT for a couple years. Got a mailer from Spectrum about a deal for +300 TV channels and minimum 200MBPs internet speed for less than what I am paying now with ATT (and only getting 60MBPs from ATT). Wow. Count me in. A couple weeks ago, I went to the Black Mountain Spectrum. Due to the Covid19 epidemic they had to change their in-store processes. They were prepared to protect their employees and customers with several precautionary measures. Thank you. I was greeted at the door with a friendly smile to put my name down. Wait was super short. Kathy was polite, friendly, and professional. She helped me with my order, including clearly explaining all of the upgrade options (e.g. additional tv packages). She mentioned Spectrum would also pay for my ATT cancelation fees up to $500. Nice. Had a chance to talk to the manager Raymond. He was courteous and an extremely knowledge leader. He was able to help answer a couple questions I had and provided me with excellent customer service. The entire team there exceeded all my expectations. So after my encounter with them I decided to go the works (Gold package, sport tier, Epix, Cinemax, internet). They were also able to get the installation appointment scheduled for the next day. Yes that's right, the next day. Even with the current world conditions I did not have to wait a week or 2 for services I just purchased. Went in today to get help with submitting my cancellation form. The lady (sorry forget her name) at the front actually filled out the form and scanned/emailed it to me. What amazing customer service. I am so happy with my entire experience at Black Mountain Spectrum. I would recommend them to anyone that is looking for tv and/or internet service. Thank you Black Mountain Spectrum. I wish you only continued success in the future. read more

I want to give a special shout-out to Ian who helped me out today. So kind, professional, efficient, and knowledgeable. We lost internet connection at home - the ancient not-Spectrum provided router died - and it was a very busy work day for us. I ran over to Spectrum where Ian gave me a warm welcome and got to work telling me my options, improving the connection, and sending me home with a box that solved my problems - without increasing my monthly bill. Hey, Spectrum - Ian is a keeper. Give him a sizable raise. :) read more

Great service! Was helped right away, and Gabe was helpful, friendly, and professional. He helped me transfer my cell phone number from T-Mobile and was patient with me through the process. read more

Find another service provider. No way to conduct business over the internet or phone. Their strategy is to get you on hold and keep you there long enough so you hang up and don't complete your intended business. They have a monopoly in some areas of San Diego and that's going away with streaming. The only service they'll be competitive on MIGHT be is internet. If not, oh well. The executives will have their golden parachutes and the rank and file will have their pink slips. You'd think they'd figure out a better way to service their customers and take care of their people. Prediction: Spectrum/Charter will go away like Blockbuster Video. I feel bad for the folks left in the wake of this movement, but the powers that be will have seen the signs for years, so I blame them. read more

I know that there are many reviews about Spectrum's dreadful customer service. I can only speak about my experience. I came to the Penasquitos office today to return my unopened self-install kit because I decided not to change from my current service. Social distancing was observed outside the store. Raymond kindly signed me in and offered to hold my packages safely inside for me. He cared for other customers in just as kind a manner. Of course, everybody loves Raymond, right? I was dreading a possible hassle about changing my mind. Another agent called me up and I stated what brought me in. No questions were asked. My order was quickly cancelled and Raymond showed me to the door. read more

I do usually don't post bad reviews, I save that for other people. I know, yelpers don't like that but I try to give people the benefit of the doubt. In this case, it seems like this behavior is prevalent, that's how they treat everyone. This woman was seated right next to her coworkers and they didn't seem to have a problem with it. They really need to teach their people what the word customer service means and how to give good customer service. Because it is sorely lacking there. I am not there for the food so the only thing I can rate them on is customer service and it was terrible. The woman made me feel like I was just an annoyance to her. She did not greet me, she did not smile through the entire transaction. That was the most uncomfortable transaction I've had in a long time. I tried again to be Pleasant but she wasn't having any of it. The reason I was there was because my cable box that came in the mail was defective so I was there to pick up a new one. There was no, "Oh I'm sorry about the fact are you had to come all the way down here and bring the box back." Or anything like that. She was just annoyed, or seemed annoyed that she was even having to help me. She made me feel so awkward and uncomfortable the whole time I was there. And guess what, I take the second supposedly new box home and it doesn't work! So I get to spend another hour on the phone with spectrum agent before they finally decide that they're going to send someone out. How disappointing! A day later The guy comes out and he spends a half an hour on the phone with the technical support and they finally give him the green light to go get another box out of his truck. Third time is a charm if you can call it that. After three boxes and two hours on the phone we finally have Cable. What a hassle. I hope management sees this because it was ridiculous that I had to go through this. read more

THE worst business I have ever had to deal with. This store is a complete joke. Line is always 10+ people and there is one dufus working and another guy hanging out in the back room. There is ZERO sense of urgency or respect of customers time, and it is painfully obvious these employees could not care less. Then when its finally your turn, they tell you things that are completely FALSE (I will be charged $12 a month if I turn in a cable box and use my Roku Spectrum app instead). When I asked how is it they can charge me $12 a month to use my own Roku device when I am already paying for cable and internet, I get a non answer. So I kept the cable box ($9 a month vs the $12 a month if I don't have a box. go figure) and came home and called Spectrum customer service who confirmed what the store rep told me was not true. I asked about lowering the cost of my cable plan since I rarely even watch TV, and then only watch 2 channels anyway. I was put on hold for OVER 30 min. and then told they can not and will not lower the basic cable price despite me being a 28 YEAR customer. While I was on hold I googled Spectrum low cost cable plans and found out they offer a "Choice" plan which costs $45 a month (half the cost of the lowest 'basic' plan that I had) and gives you your choice of 15 channels. They very conveniently don't ever tell you that upfront, I had to find out about it on my own. When I told the rep on the phone I wanted to switch to that plan, he brushed me off and said he "wouldn't recommend it" and then began blabbering on about switching my cell phone service to Spectrum. I flat out told him that I am looking to reduce or get rid of ANY Spectrum services, certainly not add more. I do not understand why Spectrum is allowed to have a monopoly on cable and internet service in PQ. How is that even legal?? If anyone else knows of an alternative internet provider for this area, please message me. I would love to see Spectrum go out of business, and once their monopoly is broken, that is exactly what will happen. read more

When I reached the point in my service that the price was almost double what other providers (ATT) were charging, and issues with the services in general, I canceled my service. Now 4 months later I find I've been sent to collections for an unpaid bill. I canceled service on July 10, but their billing cycle starts on the 9th. So they are charging me for an entire month for one day of service. I called spectrum in August when I got a bill for $288, and they said no problem, you don't owe this bill. Apparently, this bill was then put into review by so higher authority and they decided I did owe the money and sent me to collections. Stay away from spectrum, they charge way to much , their service is less than average, and their customer relations suck! read more

I think this store gets a bad reputation due to people just not wanting to wait in line for anything. That's the issue with our world today that we won't get into lol. The reason why I am rating them a 5 tho is because I was 7 in line and you can tell they were extremely busy, but I didn't even have to wait that long (maybe waited about 15 mins to see someone) and the lady who was helping me was so nice and quick. Even with her printer not working this day I felt like she really took care of me. And trust me I was a little stressed out walking into the store. So thank you spectrum! read more

Ian is my hero! Was above and beyond! Very knowledgeable and gave amazing customer service! Great team! Clean location! Thank you for your help Ian! read more

Moved out of the old apartment. Need to cancel service and return the cable/internet equipment. I looked up the hours for the store. It showed to be 6pm. I got stuck on the 56 traffic and got there at 5:50. Alright I am going to be that guy who show up at the last minute and make them close late. Fine. Turned out that the store actually opens until 7pm for Monday through Friday. I was the only customer there when I walked in. Two staffs greeted me at the door and wow I was a little overwhelmed by them. I mean, who's this happy at almost 6pm at work? Then I proceed to the desk at the back to do the actual return. That person was happy too. The return process was very fast and easy. And I was informed that I will be getting some money back in the form of a check for the returned equipment. Cool. Got it done in less than 10 minutes. Awesome. read more

Spectrum as a Megacorp is just okay. Customer service was fine when you walk in. The staff are friendly and take care of you quickly. If there is a line of people waiting make sure to check yourself in on the iPad when you walk in so they will call your name when it's your turn. Customer service on the phone was okay as I had questions about my services and price plans. Didn't have to wait too long before I spoke to a live person. Spectrum services are a bit archaic though. High prices on your plans and not having a choice of channels to choose from (ala carte) sucks big time. I don't need hundreds of channels I don't want, but if I want to add a few channels you force people into a higher rate plan. You are going to be put out of business if you don't change with the times. Sling and other similar businesses that offer ala carte pricing are going to put you down. Wake up Spectrum and lower your prices so us "middle class" folk can afford it! I was asked to swap my equipment for their new box and it can only record two shows at a time. My old cable box used to do up to four. So if you have an older cable box and don't want to get conflict messages hold on to it until they get newer boxes that have more than two tuner capabilities. read more

Spectrum - Check in first - Television Service Providers Near Me - Rancho Penasquitos, California

Went into the office to exchange a box and get an extra one. I must say all these bad reviews are on customer services given over the phone to the 866 or 800 number. I assume the service I got a couple of months ago would still be good. I went in expecting to at least wait 30 to an hr, but to my surprise it only took them 15mins. The lady who helped me greeted me and exchange my box with no questions and gave me a new one. I was in and out in no time. if your reading this rate them on the service you actually get from this store, not the service you get from the phone thru customer service because trust me I hate them too.. bc they could hide behind the phone and hang up on you. The actual people here aren't rude, but don't walk in there already upset. That doesnt help anyone. read more

2I pay $250.00+ for cable and internet and I don't even get all the channels! I have been on hold for 44 minutes+ to downgrade service because you can't do this online. Why not? Because they want to make this process as difficult as possible so you can't change what you would like to reduce your bill. I can't wait to talk to someone - the 3rd person after being transferred twice. It seems to remove services is a very difficult process For them to execute. That is how they keep you paying - they don't let you downgrade service. It is now 56 minutes on hold. Frustration all around. UPDATE. I was on hold 55 minutes and then the guy gets on the phone and there's dead silence for six minutes while he is "looking at things" When all was said and done nothing was accomplished he could not downgrade the number of channels we get in less I upgraded to spectrum's Internet modem which means I had to make an appointment and they had to come out and switch out boxes so I'm still paying well over $200 a month for service I hate and channels I don't watch. I do love the internet. I will be going into their local office on Monday and it won't be pretty. I am SUPER irritated having wasted an hour and a half of my life that I'm never going to get back. read more

Needed a power supply for my spectrum wireless router. Walked in with a bad power supple and out with a new power supply in under a minute. Quick and painless. read more

I recently became a TW customer as I was in desperate need for a new ISP. Unfortunately, where I live must be the black hole of providers as I only have a couple of options. I finally bit the bullet and decided out with the old and in with TW. With regards to the speed, I could not be happier. It is like night and day from what I was experiencing and now I'm actually able to stream items across my TV / computer. Pretty novel concept.... However, there is a cost that goes along with this. I did my research over the web to see what would work best for my needs but then decided to stop in the store and see what was available to me. As I was greeted, I made it very clear that I was not interested in bundling any other packages and only wanted the ISP. The entire conversation towards me was how I could save $$ if I packaged either their cable or cable/phone package. I must have repeated myself a minimum of 6 times during our short conversation that I wasn't interested in the bundle. Finally left and completed my transaction online as the pricing structure was better there than in person. Fast forward to the installation. On the plus side, we weren't required to wait around for a window as to when TW would arrive. We were told that would arrive at "x" time and the service would require to be 1-2 hours. They were on time for the service and out when they said they would be. While the service technician was very friendly and helpful, I wasn't pleased with the look of the installation (see attached photo). Not very professional looking to say the least as it is wired up to some conduit in my garage in a mickey mouse sort of fashion. Perhaps TW realizes that I like to tinker around my garage doing various projects and figured I didn't have enough to do. Thanks..... In summary, don't l appreciate the upsell and I think their installations need to be a little more professional. Other than that, I do appreciate the quicker speeds and that plus the friendliness of their technician is the only saving grace to give them a 3 star rating. read more

Spectrum - The install in my garage. - Television Service Providers Near Me - Rancho Penasquitos, California

Yikes, so much hate on Time Warner! I'll admit we've been pretty annoyed with them- they overcharged us on our bill, but now they're giving us a credit to make up for that. And I've had to go a dozen times to get new remotes/DVRs because the quality has not been great. So when I went in today, I was ready to be annoyed, but that wasn't the case at all. Today I went to replace my DVR. A Saturday afternoon, but there was literally no wait! I was in shock. Service was friendly, and the DVR they gave me today is different from ones I've had in the past- it looks more modern, and fingers crossed it's going to last longer. read more

Issue with corporate not with physical store. Had to cancel my internet due to pandemic in Dec. Returned equipment and still got billed for Jan services. Spoke with 2 billing persons who refuse to do anything about it. I was hoping to come back as a customer in the future when I have a stable income and get that blazing fast speeds but after this conversation I've had... I will not be coming back unless they retract this bogus bill to milk more money from me. I get it this year and the past year has been hard but screwing people over will not get you repeat customers. I hope I will get message from someone who can actually do something otherwise you have lost a customer and I'll be sure to tell my friends and family to steer clear! read more

Helping my elderly mother move and transfer her Spectrum account. Ian could not have been more helpful! First rate service. Clear, concise instructions and help. Highly competent. read more

Didn't know they had a location here! Saved me time and gas money going to this location than their lame Miramar location. There were no customers waiting and impatient at this location. Plenty of parking - it's in the Jack in the Box and Vons strip mall in PQ. Note: when you first walk in, there's a Kiosk that you HAVE to get a ticket number. Then the loud speaker will call our your number w/ the booth number you have to walk up to. So it was funny b/c there were NO customers there but I had to walk back to get a ticket and instantly, the loud automated speaker called out my ticket number. Chubby, no personality Time Warner woman asked if i was returning or exchanging the box and remote. Told her it was exchange. She tries to pitch me a better program TW was offering. Well, jeez, THANKS lady for offering a BETTER deal NOW that I've switched to DirectTv (who, BTW, has a better plan and is saving me over $30/mo and I get more free sh*t than TW ever offered me). Go to this location if you need to deal w/ TW directly - read more

My initial impression of the cable and wifi service was poor, as previously I had more perks at a better price with both Comcast and Dish...but it got worse from there. There were unannounced raises in fees over time. The feather in the cap was at the end, when they billed for an extra month, while simultaneously billing the new account holder, They also claimed equipment had not been returned that had. Hard to believe that they have not been class-actioned out of business. If you respect yourself, and your credit score, you need to look elsewhere. read more

Outrageous.... To close my mom's account they require a death certificate. WTH... When is paying the bill and returning appliance s not enough. They actually wouldn't take my mom's box until I provide a death certificate. Until then they will charge and credit back when received. Guess what... c ya! Absolutely outrageous read more

I have tried everything, to get some kind of constant internet connection. Changing to new equipment and paying more $$ to Spectrum. With everyone working from home, Spectrum should be giving you better service. That not the case with this company, it is what it is. From the Sales to there help line, is a big joke. Now they want your to change to there cell service, I think not. With there customer service, wish you all the luck because you going to need it. A tech came out and told me to buy my own equipment, because ours suck. With all the fees and charges for TV, Internet, Voice and rental equipment. What Do I get, poor service, bad customer service and too many time I here sorry it working from our end. That does not help me, my family, my family work and my job. read more

The worst company bar none! 13 outages last year, phone out of service for 28 days in2020. Internet goes out at least once a week. 2021 is here 6 problems so far. Cannot get another cable company so they know it. They do not send or receive emails, they are not allowed, they say. They promote no contracts, well that's because no one in their right mind will sign one. Please please someone by their terrible company as any company realizes customers are important. Spectrum does not! read more

Service at this location is fast and efficient. I had no difficulty resolving my issue, and actually Jordan was able to help me out very quickly and get me out the door with everything worked out very easily. A surprisingly pleasant and painless experience with Spectrum! read more

Visited this location around 1130. I was third in line and the line moved very fast. I was helped by Matthew. I came in to change a name in my account and it took some time processing everything through the computer system but still , he was very helpful during my visit. The computer systems they had were malfunctioning at that time but the other two people working that time managed to help everyone out as soon as they could. Positive experience for me so thank you! read more

I just dropped, signed up and only had one person in front of me already at the counter. Got everything taken care of in less than 15 minutes. read more

PLEASE READ BEFORE YOU BUY Pros: Cool design on router, that's IT Would've done -1000000000 stars if possible Cons:This company SUCKS! DO NOT GET ANYTHING FROM THIS COMPANY. I ordered the best plans for my family for cable TV and WiFi, $200 for self installation, $150 each month(overpriced). Had issues setting up the WiFi system, called 2 different customer hotlines, gave me a bot to answer my questions, I called them over 30 times: "WhAt yOu AsKeD iSn'T aVaiLiBle" Went in store to solve this or just get a technician for us to fix it. The representatives were cold and disrespectful. Didn't answer my questions, the whole time on his computer didn't even look at me once. The store sucks too, under construction with a big smell. The self-installation kit's instructions were very unclear and the selfinstall website doesn't work. Conclusion: Customer service sucks, self installation kit unclear and waste of money, VERY overpriced. DONT GET SPECTRUM. read more

Don't bother going to this Spectrum store, especially if your skin color is anything other than white! I felt extremely disrespected. GABE is likely a racist. There were 3 employees helping 3 customers when I walked in. Gabe was finished with his customer after about 2 mins of me walking in and standing there waiting near the service counters with the modem I was planning to return. Instead of acknowledging me or even a "hey I'll be right with you", he just walks over to help another employee who was too incompetent to figure something out on his own. After about 15 mins, other customers start to roll in. At this point I'm the only non-white customer in the store. Gabe goes back to his station and says "Hey ****, I see that you're back" to the customer that came in after me and started helping her. It was blatant discrimination. I ended up leaving with the modem and will probably just throw it in the trash because both the service and employees suck! read more

Spectrum as a company is kind of stinky but this location was pretty decent. I went around lunch so there was no long wait time. The guy who was working was friendly and made the transaction easy. He took in some return equipment from my girlfriend ending her "promo" internet rates and I turned around and started service on the spot. Clean and lots of space, lots of tvs on the wall and promo material. I was in and out in 15 minutes, so thanks for that. read more

Before my wife and I moved to San Diego, we resided in Orange County and had Cox. The reliability and service issues were constant. We have now lived in beautiful San Diego for three years with Spectrum (Time Warner) since relocating here. We had no issues until last week when the HBO & Showtime channels being scrambled (that we pay for.) Over the phone tech support couldn't solve the problem. The next day their technician, Wally, came out and diagnosed the problem as our DVR box (which he replaced.) He also tuned up the signals to our other TV boxes. Not only was the original problem solved but our TV viewing experience was enhanced! read more

Update: 10/21/19 - several weeks ago I called Spectrum and arranged to terminate my service on a specific date as I am moving. Today I decided to return the DVR equipment ahead of my move, BUT I'm still paying for service as I have my own cable modem and I need my internet do DO MY JOB AND PAY MY BILLS. I tell the brainiac that I'VE ALREADY ARRANGED SERVICE TERMINATION and I need to just turn in my equipment. So what does the man of no words or questions do? HE CANCELS MY SERVICE ON THE SPOT and SAYS NOTHING TO ME ABOUT IT!!!! You IDIOT!!!! I realize this when I get home and now they have to create NEW service, I'm going to PAY ANOTHER MONTH OF SERVICE TO HAVE 3 F'ing DAYS OF SERVICE BEFORE I MOVE!!!!! How do you hire such incompetent people?!?! And you wonder why I NEVER recommend Spectrum?!?! people on the phone are great but you really have to expect more than a breathing body to staff your stores!!!!! read more

This is for all TWC customers who were forced to enroll with Spectrum. Be Careful! As a roll over customer from TWC to Spectrum, I have experienced 2 price increases for internet within the last 4 months. Spectrum forces customers to use a high speed internet at a higher cost and had lied to me about 12 month validity for promotional deal. They are scam artist and can adjust the price of internet at any time. Stay away if you can! read more

I would give this place a zero if it was offered on yelp. I went to the store when it was empty a few months ago. I wasn't going to write a review, but it's been bothering me and I think management needs to deal with this. There were two people working behind the counter. Neither of them greeted me and acted like I was inconveniencing their conversation. Clarence assisted me yet was extremely rude and talked down to me. I have never felt so disrespected as a woman from a business before. He treated me like I was wasting his time. Currently I am looking for another Internet provider so that I do not have to do business there anymore. read more

Can't go lower than a 1star or I would. Worst customer service I've ever encountered. We are stuck, like other areas around the country where the cable operators have no or very limited competition and are just one big monopoly. Boo on you Time Warner/Spectrum after more than 22 years of paying ransom money for cable service. Oh wait you have no service just lackluster sheople behind your counter at this storefront. Spectrum, don't bother sending me one of your canned Yelp responses. Don't ever plan on being in your store or in need of your services from now on read more

Stay away from Spectrum and don't be fooled by their sales pitch. They are a fraudulent local company. They charge you a lot for tv and internet and internet is consistently super slow on weekends. Tv channel choices as bundle pkg disappear but prices go up especially after 1st year. Here is the kicker. If you cancel even 1 day after your billing cycle ends (they charge you 1 month in advance), they DO NOT refund you any amount because according to them, "customers don't understand prorated billing." WHAT! it's your excuse to keep money! They say their new policy as of June 2019 was sent to customer - NOT! When I try to be nice and ask them for a refund anyway when I canceled service (slow internet) and informed that I understand what proration is, it was a flat No. I WILL NEVER EVER GO BACK TO NICKLE AND DIMING SPECTRUM. I hope you go out of business for taking advantage of customers! BTW - BBB Rates them "F" read more

Would give a lower star service if possible. Possibly the worst customer service from any cable company. Would not assist in any way shape or form and kept informing us we had to call rather than be helped by the people on site. If you are looking into purchasing spectrum or time warner please avoid at all costs. It will save you many moments of anger and frustration. *PS will be looking into finding a better service provider who actually can assist their customers with quality service. read more

This is the worst service ! Fraud,scans overcharges. Terrible set, especially Clarence !