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    Worse support ever

    This has been the worst support experience I've had. The representative, Melissa, was extremely rude and unhelpful. Instead of addressing the issue, she offered a $10 credit for ongoing intermittent internet problems, including severe packet loss and high latency. The speeds I'm getting directly from the modem are far below what I'm paying for. When I raised this concern, I was told I would need to call every single time the issue occurs. Since starting the service on February 19, I've experienced problems almost every other day. Being told to repeatedly call support for a recurring issue is unacceptable. Overall, very disappointing service and poor customer support.

    My new replacement Internet box

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    5 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    4 years ago

    Jessie the manager and Jordan the representative were wonderful! They were extremely helpful and very nice, great customer service.

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    6 years ago

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    iI was in your store on clairemont drive in April I had the pleasure of working with Alan.

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